Re: [rt-users] "On Reply" set ticket status to "resolved"
This will change the status of the ticket, but it will set it resolved for
every correspondence which you probably don't want.
You can add the custom condition to check some pattern... I'm typing this
on mobile can't type code.
RT api is relatively easy to understand, sometimes you need to get into the
code to see what's going on.
--
Nilesh
On 05-Oct-2016 6:28 PM, "David Schmidt" wrote:
> Hello Nilesh and thank you for your reply.
>
> Your advice would have been helpful if I hadnt looked for documentation
> before. Which I did.
> I am wildly searching for information using random search parameters
> instead of following a tutorial of some sort. Is there any?
>
> Luckily I found what I needed in another rt-users email.
>
> Here is my solution:
>
> ===
> Admin > Scrips > Create
>
>
> Description: OnCorrespondSetResolved
>
> Condition: On Correspond
>
> Action: User Defined
>
> Template: Blank
>
> Custom Condition: #leave empty
>
> Custom action preparation code:
> return 1;
>
> Custom action commit code:
> my ($status, $msg) = $self->TicketObj->SetStatus("resolved");
> unless ( $status ) {
> $RT::Logger->error("Couldn't change status: $msg");
> return 0;
> }
> return 1;
> ==
>
>
> On 05.10.2016 03:13, Nilesh wrote:
>
>> You can write a simple scrip with a pre commit action to change the
>> TicketObj status. See the api docs.
>>
>> --
>> Nilesh
>>
>> On 04-Oct-2016 5:22 PM, "David Schmidt"
>> wrote:
>>
>> Hello list,
>>>
>>> I would like to set a tickets status to "resolved" on reply. The wiki
>>> mentions a "On Reply" action that I cannot find in my rt instance.
>>>
>>> https://rt-wiki.bestpractical.com/wiki/ManualScrips
>>>
>>> cheers
>>> david
>>> -
>>> RT 4.4 and RTIR training sessions, and a new workshop day!
>>> https://bestpractical.com/training
>>> * Boston - October 24-26
>>> * Los Angeles - Q1 2017
>>>
>>>
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
Re: [rt-users] "On Reply" set ticket status to "resolved"
Hello Nilesh and thank you for your reply.
Your advice would have been helpful if I hadnt looked for documentation
before. Which I did.
I am wildly searching for information using random search parameters
instead of following a tutorial of some sort. Is there any?
Luckily I found what I needed in another rt-users email.
Here is my solution:
===
Admin > Scrips > Create
Description: OnCorrespondSetResolved
Condition: On Correspond
Action: User Defined
Template: Blank
Custom Condition: #leave empty
Custom action preparation code:
return 1;
Custom action commit code:
my ($status, $msg) = $self->TicketObj->SetStatus("resolved");
unless ( $status ) {
$RT::Logger->error("Couldn't change status: $msg");
return 0;
}
return 1;
==
On 05.10.2016 03:13, Nilesh wrote:
You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.
--
Nilesh
On 04-Oct-2016 5:22 PM, "David Schmidt"
wrote:
Hello list,
I would like to set a tickets status to "resolved" on reply. The wiki
mentions a "On Reply" action that I cannot find in my rt instance.
https://rt-wiki.bestpractical.com/wiki/ManualScrips
cheers
david
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
Re: [rt-users] "On Reply" set ticket status to "resolved"
You can write a simple scrip with a pre commit action to change the TicketObj status. See the api docs. -- Nilesh On 04-Oct-2016 5:22 PM, "David Schmidt" wrote: > Hello list, > > I would like to set a tickets status to "resolved" on reply. The wiki > mentions a "On Reply" action that I cannot find in my rt instance. > > https://rt-wiki.bestpractical.com/wiki/ManualScrips > > cheers > david > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 > - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] "On Reply" set ticket status to "resolved"
Hello list, I would like to set a tickets status to "resolved" on reply. The wiki mentions a "On Reply" action that I cannot find in my rt instance. https://rt-wiki.bestpractical.com/wiki/ManualScrips cheers david - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
