Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface
On Mon, Nov 07, 2011 at 12:54:57PM +1100, gekkoman wrote: have tried multiple variations on this theme to no avail. I suspect a delve into the code base will be required. My best guess is this feature is not yet supported. One would be fine with this, except for the fact that if one edits the ticket at a later stage it by default deletes the custom entry field of content which is not ok. As far as I know, the test suite has had tests for multiple value CFs for a while. If you believe you've found a bug, a patch extending t/web/command_line.t would be really helpful. -kevin sorry, noticed the syntax doesn't make sense O_o Should be more like this: set CF-'Field A'='item 1','item 2','item 3' -- Bart 2011/11/6 Bart b...@pleh.info Hi, I don't really have a setup where I can test this but you've mentioned that the REST interface returns comma delimited list, have you tried entering the CF value with a comma delimited entry? Something like this: CF-'Field A': 'item 1', 'item 2', 'item 3' When I have some time I'll see if I can test this in my testing environment. -- Bart 2011/11/5 gekkoman gekko...@illimitable.com Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a ticket with a multiple item CF selection, so it seems sensible to be able to pass the same result back to RT and have it yield the original result. This does not appear to work. More appropriate may be the ability to pass repetitive key definitions eg CF.{field name A}: Select Item 1 CF.{field name A}: Select Item 2 .. Regards Tarek -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 pgpm1ywQzidYz.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface
Hi, I don't really have a setup where I can test this but you've mentioned that the REST interface returns comma delimited list, have you tried entering the CF value with a comma delimited entry? Something like this: CF-'Field A': 'item 1', 'item 2', 'item 3' When I have some time I'll see if I can test this in my testing environment. -- Bart 2011/11/5 gekkoman gekko...@illimitable.com Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a ticket with a multiple item CF selection, so it seems sensible to be able to pass the same result back to RT and have it yield the original result. This does not appear to work. More appropriate may be the ability to pass repetitive key definitions eg CF.{field name A}: Select Item 1 CF.{field name A}: Select Item 2 .. Regards Tarek -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface
sorry, noticed the syntax doesn't make sense O_o Should be more like this: set CF-'Field A'='item 1','item 2','item 3' -- Bart 2011/11/6 Bart b...@pleh.info Hi, I don't really have a setup where I can test this but you've mentioned that the REST interface returns comma delimited list, have you tried entering the CF value with a comma delimited entry? Something like this: CF-'Field A': 'item 1', 'item 2', 'item 3' When I have some time I'll see if I can test this in my testing environment. -- Bart 2011/11/5 gekkoman gekko...@illimitable.com Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a ticket with a multiple item CF selection, so it seems sensible to be able to pass the same result back to RT and have it yield the original result. This does not appear to work. More appropriate may be the ability to pass repetitive key definitions eg CF.{field name A}: Select Item 1 CF.{field name A}: Select Item 2 .. Regards Tarek -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Entering Multiple Select Items in a Custom Field through REST Interface
Bart, have tried multiple variations on this theme to no avail. I suspect a delve into the code base will be required. My best guess is this feature is not yet supported. One would be fine with this, except for the fact that if one edits the ticket at a later stage it by default deletes the custom entry field of content which is not ok. Regards Tarek sorry, noticed the syntax doesn't make sense O_o Should be more like this: set CF-'Field A'='item 1','item 2','item 3' -- Bart 2011/11/6 Bart b...@pleh.info Hi, I don't really have a setup where I can test this but you've mentioned that the REST interface returns comma delimited list, have you tried entering the CF value with a comma delimited entry? Something like this: CF-'Field A': 'item 1', 'item 2', 'item 3' When I have some time I'll see if I can test this in my testing environment. -- Bart 2011/11/5 gekkoman gekko...@illimitable.com Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a ticket with a multiple item CF selection, so it seems sensible to be able to pass the same result back to RT and have it yield the original result. This does not appear to work. More appropriate may be the ability to pass repetitive key definitions eg CF.{field name A}: Select Item 1 CF.{field name A}: Select Item 2 .. Regards Tarek -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Entering Multiple Select Items in a Custom Field through REST Interface
Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a ticket with a multiple item CF selection, so it seems sensible to be able to pass the same result back to RT and have it yield the original result. This does not appear to work. More appropriate may be the ability to pass repetitive key definitions eg CF.{field name A}: Select Item 1 CF.{field name A}: Select Item 2 .. Regards Tarek -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011