Re: [rt-users] Intergrating wo MS Exchange
How do you setup RT to send mail via sendmail (like auto responses) with a specific username? All the emails sent from RT must be (for testing purposes) sent from [EMAIL PROTECTED] How do I accomplish this? PS: RT on CentOS5 with sendmail as MTA. Thanks Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information.www.MyFax.com -Original Message- From: Post [mailto:Post] Sent: Wednesday, March 26, 2008 2:42 PM To: Nelson Pereira Subject: NDN: Re: [rt-users] Intergrating wo MS Exchange Sorry. Your message could not be delivered to: Alexander Liebl (Mailbox or Conference is full.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
This is done in the RT_SiteConfig.pm file. http://wiki.bestpractical.com/view/EmailInterface has much to say on the subject. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 6 Blackstone Valley Place, Suite 402 Lincoln, RI 02865 [EMAIL PROTECTED] +1 401.642.1140 (o) | +1 401.642.1101 (f) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nelson Pereira Sent: Thursday, March 27, 2008 7:55 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange How do you setup RT to send mail via sendmail (like auto responses) with a specific username? All the emails sent from RT must be (for testing purposes) sent from [EMAIL PROTECTED] How do I accomplish this? PS: RT on CentOS5 with sendmail as MTA. Thanks Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information.www.MyFax.com -Original Message- From: Post [mailto:Post] Sent: Wednesday, March 26, 2008 2:42 PM To: Nelson Pereira Subject: NDN: Re: [rt-users] Intergrating wo MS Exchange Sorry. Your message could not be delivered to: Alexander Liebl (Mailbox or Conference is full.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Intergrating wo MS Exchange
Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
Does http://wiki.bestpractical.com/view/MSExchangeRelay help? Nelson Pereira wrote: Hi, Just installed RT and was wondering if it’s possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
Yes, that's what I was looking for... Thanks... Now, just trying to get this centos5 box to accept connections from the Exchange sever Can't seem to figure that one out. Can't telnet to port 25 on the centos5 box running rt. Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information.www.MyFax.com -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 26, 2008 1:00 PM To: Nelson Pereira Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange Does http://wiki.bestpractical.com/view/MSExchangeRelay help? Nelson Pereira wrote: Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
If you are running Sendmail and can connect to localhost:25, you need to modify the original configuration file or regenerate it from the mc file: . yum install sendmail-cf . cd to /etc/mail . edit sendmail.mc: DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl . you may modify other options, read all file . m4 sendmail.mc sendmail.newcf Compare sendmail.cf with sendmail.newcf. Then, save sendmail.cf in a secure place and change sendmail.newcf to sendmail.cf. After all, you will need to restart sendmail (service sendmail restart). You may need to alter the iptables configuration. If you are using default packages, run system-config-securitylevel. Em Qua 26 Mar 2008, Nelson Pereira escreveu: Yes, that's what I was looking for... Thanks... Now, just trying to get this centos5 box to accept connections from the Exchange sever Can't seem to figure that one out. Can't telnet to port 25 on the centos5 box running rt. Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. www.MyFax.com -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 26, 2008 1:00 PM To: Nelson Pereira Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange Does http://wiki.bestpractical.com/view/MSExchangeRelay help? Nelson Pereira wrote: Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. - --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Fernando Frota Machado de Morais Divisao de Redes de Comunicacao Centro de Computacao Universidade Federal de Minas Gerais Brasil Tel. +55(31)3409.4007 Fax. +55(31)3409.4004 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
That's the problem I can't telnet to localhost 25 I get connection refused although sendmail is running Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information.www.MyFax.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Fernando Frota Machado de Morais Sent: Wednesday, March 26, 2008 1:27 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange If you are running Sendmail and can connect to localhost:25, you need to modify the original configuration file or regenerate it from the mc file: . yum install sendmail-cf . cd to /etc/mail . edit sendmail.mc: DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl . you may modify other options, read all file . m4 sendmail.mc sendmail.newcf Compare sendmail.cf with sendmail.newcf. Then, save sendmail.cf in a secure place and change sendmail.newcf to sendmail.cf. After all, you will need to restart sendmail (service sendmail restart). You may need to alter the iptables configuration. If you are using default packages, run system-config-securitylevel. Em Qua 26 Mar 2008, Nelson Pereira escreveu: Yes, that's what I was looking for... Thanks... Now, just trying to get this centos5 box to accept connections from the Exchange sever Can't seem to figure that one out. Can't telnet to port 25 on the centos5 box running rt. Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. www.MyFax.com -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 26, 2008 1:00 PM To: Nelson Pereira Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange Does http://wiki.bestpractical.com/view/MSExchangeRelay help? Nelson Pereira wrote: Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. - --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Fernando Frota Machado de Morais Divisao de Redes de Comunicacao Centro de Computacao Universidade Federal de Minas Gerais Brasil Tel. +55(31)3409.4007 Fax. +55(31)3409.4004 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
Easiest way: Create a mailbox for RT's mail to go into. However you want to do this. Install Fetchmail onto your RT server. (yum has it) Configure Fetchmail to collect mail from your exchange server (POP3 or IMAP) Have your local MTA deliver the mail into RT. I've had that working for the last couple of years now. Around 20,000 tickets so far. The MTA I'm using is Exim, so I can use the exim filtering rules, through its .forward for RT. I'm afraid I've got no how-to written up, but there should be a reasonable amount of documentation out there on how fetchmail works. And there's documentation on how to get local mail into RT, using mailgate. The fetchmail config I have is (in .fetchmailrc, in the RT users home directory) set postmaster rt set bouncemail set no spambounce set properties poll your.pop3.server user 'rt' there with password 'changed to save my blushes' is 'rt' here Steve Anderson From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nelson Pereira Sent: 26 March 2008 16:20 To: rt-users@lists.bestpractical.com Subject: [rt-users] Intergrating wo MS Exchange Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. This email has been scanned by Netintelligence http://www.netintelligence.com/email BiP Solutions Limited is a company registered in Scotland with Company Number SC086146 and VAT number 38303966 and having its registered office at Park House, 300 Glasgow Road, Shawfield, Glasgow, G73 1SQ This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroyall copies and inform the sender by return e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by BiP Solutions Ltd. E-mail monitoring/ blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
I don't want to create a user box on the exchange system and have RT fetch the mail. We are having a hard time getting the exchange to send email to RT. I used MUTT to send an email to the email address configured in RT for the Queue, but getting this error: This is the error Mutt receives: Date: Wed, 26 Mar 2008 14:36:32 -0400 From: Mail Delivery Subsystem [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: Returned mail: see transcript for details Auto-Submitted: auto-generated (failure) [-- Attachment #1 --] [-- Type: text/plain, Encoding: 7bit, Size: 0.4K --] The original message was received at Wed, 26 Mar 2008 14:36:32 -0400 from nelsoncentos.protus.org [127.0.0.1] - The following addresses had permanent fatal errors - [EMAIL PROTECTED] (reason: 550 Host unknown) - Transcript of session follows - 550 5.1.2 [EMAIL PROTECTED]... Host unknown (Name server: protusrt.com: host not found) [-- Attachment #2 --] [-- Type: message/delivery-status, Encoding: 7bit, Size: 0.3K --] Reporting-MTA: dns; nelsoncentos.protus.org Received-From-MTA: DNS; nelsoncentos.protus.org Arrival-Date: Wed, 26 Mar 2008 14:36:32 -0400 Final-Recipient: RFC822; [EMAIL PROTECTED] Action: failed Status: 5.1.2 Remote-MTA: DNS; protusrt.com Diagnostic-Code: SMTP; 550 Host unknown Last-Attempt-Date: Wed, 26 Mar 2008 14:36:32 -0400 [-- Attachment #3 --] [-- Type: message/rfc822, Encoding: 7bit, Size: 0.7K --] Date: Wed, 26 Mar 2008 14:36:32 -0400 From: root [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: testing User-Agent: Mutt/1.4.2.2i kuqdgvliuegvega From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Anderson Sent: Wednesday, March 26, 2008 1:16 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange Easiest way: Create a mailbox for RT's mail to go into. However you want to do this. Install Fetchmail onto your RT server. (yum has it) Configure Fetchmail to collect mail from your exchange server (POP3 or IMAP) Have your local MTA deliver the mail into RT. I've had that working for the last couple of years now. Around 20,000 tickets so far. The MTA I'm using is Exim, so I can use the exim filtering rules, through its .forward for RT. I'm afraid I've got no how-to written up, but there should be a reasonable amount of documentation out there on how fetchmail works. And there's documentation on how to get local mail into RT, using mailgate. The fetchmail config I have is (in .fetchmailrc, in the RT users home directory) set postmaster rt set bouncemail set no spambounce set properties poll your.pop3.server user 'rt' there with password 'changed to save my blushes' is 'rt' here Steve Anderson From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nelson Pereira Sent: 26 March 2008 16:20 To: rt-users@lists.bestpractical.com Subject: [rt-users] Intergrating wo MS Exchange Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. This email has been scanned by Netintelligence http://www.netintelligence.com/email BiP Solutions Limited is a company registered in Scotland with Company Number SC086146 and VAT number 38303966 and having its registered office at Park House, 300 Glasgow Road, Shawfield, Glasgow, G73 1SQ This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by BiP Solutions Ltd. E-mail monitoring/ blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
