Re: [rt-users] Lowercasing of message headers
On 9.10.2012 18:38, Thomas Sibley wrote: It's possible, yes. I don't know where it may be happening in this particular case, and it may not even be in RT. Mail headers, however, are case insensitive, so any change in case shouldn't be affecting your usage. (And if it is, that sounds like a bug somewhere.) Hi Thomas, you are right... The lowercasing does not seem to be a problem. Right now it seems that the problem is much more devious - RT not executing the prepare action for a scrip. On my devel machine it was happening about half the time (the action is stored in a separate file), but it stopped after the restart (I was altering the file before the restart, though). I have added some debug code and restarted the production machine and will be monitoring it further... Martin Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Lowercasing of message headers
Hi, I have hit a strange problem with mail header casing. At our site, we are preprocessing mails from various automatic reporting tools and durign this preprocessing some headers are added and then the message is sent via 'sendmail -oi -t' to RT. One header that is causing us problems is 'X-RT-Incident-IP'. When the message is leaving the preprocessor, i.e. before being printed to the sendmail, the header looks as it should. However, when I look at it from the RT web UI, I see 'X-RT-Incident-Ip' (notice the lowercase 'p' at the end). Strange thing is that the header 'X-RT-Incident-ID' goes through unaffected... My question is - can RT somehow lowercase some of my headers? And if you think that it cannot, could you give me a hint, how to convince sendmail on the receiving end to print the headers that arrived? I need to find who is causing it and so far it is either sendmail on the sending or receiving end, or the RT. Any help is really appreciated. Best regards, Martin Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Lowercasing of message headers
On 10/09/2012 07:11 AM, Martin Drasar wrote: My question is - can RT somehow lowercase some of my headers? And if you think that it cannot, could you give me a hint, how to convince sendmail on the receiving end to print the headers that arrived? I need to find who is causing it and so far it is either sendmail on the sending or receiving end, or the RT. It's possible, yes. I don't know where it may be happening in this particular case, and it may not even be in RT. Mail headers, however, are case insensitive, so any change in case shouldn't be affecting your usage. (And if it is, that sounds like a bug somewhere.) Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
