Re: [rt-users] More about Username
Does anyone have any idea about this? The More About code is located at share/html/Tickets/Elements/ShowRequestor. In my test RT 3.6.1 instance, this showed up when viewing a ticket, but in my new 3.6.3 instance, it simply does not appear. Any ideas why this might be? John Arends wrote: I set up a test 3.6.1 instance, and am now working towards a production version running 3.6.3. In my test version of RT, tickets would have a section that said More about *username* but for some reason in my new 3.6.3 instance, that entire more about box is just missing. Can anyone think of why this might be? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] More about Username
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Arends Sent: Friday, January 05, 2007 12:46 PM To: John Arends Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] More about Username Does anyone have any idea about this? The More About code is located at share/html/Tickets/Elements/ShowRequestor. In my test RT 3.6.1 instance, this showed up when viewing a ticket, but in my new 3.6.3 instance, it simply does not appear. Any ideas why this might be? Up to 3.6.1, this box only shows for non-privileged requestors. (I can't say if this has changed in 3.6.3 as I don't have that code yet.) Could it be that you are working with privileged requestors now? Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] More about Username
That would explain it. Can you think of a quick hack that would cause this to appear for all users? On Jan 5, 2007, at 11:56 AM, Stephen Turner wrote: -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Arends Sent: Friday, January 05, 2007 12:46 PM To: John Arends Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] More about Username Does anyone have any idea about this? The More About code is located at share/html/Tickets/Elements/ShowRequestor. In my test RT 3.6.1 instance, this showed up when viewing a ticket, but in my new 3.6.3 instance, it simply does not appear. Any ideas why this might be? Up to 3.6.1, this box only shows for non-privileged requestors. (I can't say if this has changed in 3.6.3 as I don't have that code yet.) Could it be that you are working with privileged requestors now? Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] More about Username
-Original Message- From: John Arends [mailto:[EMAIL PROTECTED] Sent: Friday, January 05, 2007 1:08 PM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] More about Username That would explain it. Can you think of a quick hack that would cause this to appear for all users? Sure - we did this. Make a copy of this element and put it at: local/html/Tickets/Elements/ShowRequestor From this copy, remove the line that says: next if $requestor-Privileged; Good luck Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
