[rt-users] No Content from Replies for Requestors!
Scrip 5 - On Correspond Notify AdminCcs
Condition-On Correspond
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
Condition-On Correspond
Action: Notify Requestors and Ccs
Template: Global template: Anon-Correspondence
Stage: Transaction Create
Template - Admin Correspondence
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Template: Anon-Correspondence
Content-Type: text/html
RT-Attach-Message: yes
Sender: Eyelit Support
From: Eyelit Support
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
note I've since added "Content-Type: text/html" since I first posted this
problem, now it does give the correspondence (in HTML) followed by the
plain-text version with all of the html tags around it.
Thank you for your response.
Steve
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <20110208212900.ga70...@jibsheet.com>
Content-Type: text/plain; charset="us-ascii"
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
> Here are the transactions from the DB.
>
>
> 37795 RT::Ticket 31440 Correspond No Subject 1215
> 2011-02-02 20:22:44.0
> 37796 RT::Ticket 31440 EmailRecord
> 1 2011-02-02
> 20:22:45.0
> 37797 RT::Ticket 31440 EmailRecord
>1 2011-02-02
> 20:22:46.0
So, what are the Conditions, Actions and Templates for Scrips 5 and 23
-kevin
Re: [rt-users] No Content from Replies for Requestors!
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote: > Here are the transactions from the DB. > > > 37795 RT::Ticket 31440 Correspond No Subject 1215 > 2011-02-02 20:22:44.0 > 37796 RT::Ticket 31440 EmailRecord > 1 2011-02-02 > 20:22:45.0 > 37797 RT::Ticket 31440 EmailRecord >1 2011-02-02 > 20:22:46.0 So, what are the Conditions, Actions and Templates for Scrips 5 and 23 -kevin pgpHSD9UrGvbw.pgp Description: PGP signature
Re: [rt-users] No Content from Replies for Requestors!
On Thu, Feb 03, 2011 at 09:34:00AM -0500, Steve McStravick wrote:
> I have a strange situation.
> We are rolling out RT 3.8.8 and have hit the following issues a couple of
> times now, but not always!
> Replies Sent out to our Requestors and Cc sometime show "Transaction
> contains no content" when there IS content,
> and in fact the AdminCcs get the message on the same transaction!
>
> Here is the suspect template that is used for Requestors and Cc (slightly
> change from the default Correspondence template):
The really important thing is what Condition and Action are triggered
and for what transaction they trigger. Unfortunately, that
information is in the Message-Id which you trimmed.
-kevin
> RT-Attach-Message: yes
> Sender: Company Support
> From: Company Support
>
> {$Transaction->Content()}
>
> Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>
>
> Whereas the AdminCc is almost the same, except I don't make the Sender&From
> Anonymous and I add the Owner to the subject:
> RT-Attach-Message: yes
> Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
>
> Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>
> {$Transaction->Content()}
>
>
> Here is a example of the emails generated (note: it had an XML attachment
> for this one..another time it has SQL attached)
> To Requestors & Ccs:
> Sender: Company Support
> From: Company Support
> Subject: [RT#3144] FW: Multi Sample DC
> Reply-To: h...@email.com
> ...
> MIME-Version: 1.0
> X-RT-Original-Encoding: utf-8
> Date: Wed, 2 Feb 2011 15:22:45 -0500
> RT-Attachment: 3144/37795/12542
> RT-Attachment: 3144/37795/12543
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
>
> This transaction appears to have no content
>
> Ticket https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
>
> To AdminCc:
> Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
> From: "My Myself via RT"
> Reply-To: h...@mail.com
> ...
> MIME-Version: 1.0
> X-RT-Original-Encoding: utf-8
> Date: Wed, 2 Feb 2011 15:22:45 -0500
> RT-Attachment: 3144/37795/12543
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
>
> https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
>
> Hello Scott,
>
> Can you please import the following attachment. I just added a _1 to the end
> of
> the operation Id. Please let me know if that resolves your problem.
>
>
> Thanks
> Steve
pgpY7ZfaTmbvW.pgp
Description: PGP signature
[rt-users] No Content from Replies for Requestors!
Here are the transactions from the DB.
37795 RT::Ticket 31440 Correspond No Subject 1215
2011-02-02 20:22:44.0
37796 RT::Ticket 31440 EmailRecord
1 2011-02-02
20:22:45.0
37797 RT::Ticket 31440 EmailRecord
1 2011-02-02
20:22:46.0
And the attachments for these transactions:
12541 37795 0 rt-3.8.8-13428-1296678164-501.3144-0-0@eyelitrt
multipart/mixed "MIME-Version: 1.0
In-Reply-To:
X-Mailer: MIME-tools 5.428 (Entity 5.428)
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Content-Type: multipart/mixed; boundary="--=_1296678164-13428-5"
Message-ID:
X-RT-Original-Encoding: utf-8
RT-Send-CC:
RT-Send-BCC:
Content-Length: 0
" 12152011-02-02 20:22:44.0
12542 37795 12541 text/html none{all
the binary crap}"Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 184
" 12152011-02-02 20:22:44.0
12543 37795 12541 W_DC_MEASUREMENT_1.xml
W_DC_MEASUREMENT_1.xml text/xmlnone{all the binary crap}
"MIME-Version: 1.0
Subject: W_DC_MEASUREMENT_1.xml
X-Mailer: MIME-tools 5.428 (Entity 5.428)
Content-Type: text/xml; name="W_DC_MEASUREMENT_1.xml"
Content-Disposition: inline; filename="W_DC_MEASUREMENT_1.xml"
Content-Transfer-Encoding: binary
Content-Length: 25099
" 12152011-02-02 20:22:44.0
12544 37796 0 rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt
[RT #3144] Owner: (support_person) FW: Multi Sample DC text/plain
none{all the binary crap} "Subject: [RT #3144] Owner: (support_person)
FW: Multi Sample DC
From: "SUPPORT PERSON via RT"
Reply-To: h...@mycompany.com
In-Reply-To:
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Message-ID:
Precedence: bulk
X-RT-Loop-Prevention: mycompany.com
RT-Ticket: mycompany.com #3144
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: support_per...@mycompany.com
Bcc: abunch_of_peo...@mycompany.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
" 1 2011-02-02 20:22:45.0
12545 37797 0 rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt
[RT #3144] FW: Multi Sample DC text/plain none{all the
binary crap}"Sender: Support
From: Eyelit Support
Subject: [RT #3144] FW: Multi Sample DC
Reply-To: h...@mycompany.com
In-Reply-To:
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Message-ID:
Precedence: bulk
X-RT-Loop-Prevention: mycompany.com
RT-Ticket: mycompany.com #3144
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: support_per...@mycompany.com
To: my_custo...@email.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
" 1 2011-02-02 20:22:46.0
Message: 2
Date: Fri, 04 Feb 2011 10:17:03 -0500
From: Thomas Sibley
To: RT Users
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <4d4c186f.4020...@bestpractical.com>
Content-Type: text/plain; charset=UTF-8
On 04 Feb 2011 10:02, Steve McStravick wrote:
> We are rolling out RT 3.8.8 and have hit the following issues a couple
> of times now, but not always!
>
> Replies Sent out to our Requestors and Cc sometime show ?Transaction
> contains no content? when there IS content,
It might be helpful here to see the original transactions and
attachments, pulled from the database.
Are the times you get "Transaction contains no content" generated from
email or web correspondence?
Thomas
Re: [rt-users] No Content from Replies for Requestors!
On 04 Feb 2011 10:02, Steve McStravick wrote: > We are rolling out RT 3.8.8 and have hit the following issues a couple > of times now, but not always! > > Replies Sent out to our Requestors and Cc sometime show “Transaction > contains no content” when there IS content, It might be helpful here to see the original transactions and attachments, pulled from the database. Are the times you get "Transaction contains no content" generated from email or web correspondence? Thomas
[rt-users] No Content from Replies for Requestors!
Doing a more comprehensive search I've found more article that seem to have
the same behaviour, but no real CLEAR answer
I still don't understand why the Admin correspondence works, but the
Requestor/Cc doesn't
I tracked down the following from the log, that might help.
[Mon Jan 31 14:27:15 2011] [warning]: Couldn't load object RT::Transaction
#0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)
I've done has some suggested by adding Content-type=text/html, and it seems
to kinda work!
It does the HTML message first..then a plain-text after showing all of the
html tags.
Other info.
I have SuppressInlineText turned on, but I didn't think that would have an
effect on email.
Any thoughts?
Steve
From: Steve McStravick [mailto:smcstrav...@eyelit.com]
Sent: Thursday, February 03, 2011 9:34 AM
To: 'rt-users@lists.bestpractical.com'
Subject: No Content from Replies for Requestors!
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show "Transaction
contains no content" when there IS content,
and in fact the AdminCcs get the message on the same transaction!
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
RT-Attach-Message: yes
Sender: Company Support
From: Company Support
{$Transaction->Content()}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
Whereas the AdminCc is almost the same, except I don't make the Sender&From
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors & Ccs:
Sender: Company Support
From: Company Support
Subject: [RT#3144] FW: Multi Sample DC
Reply-To: h...@email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
This transaction appears to have no content
Ticket https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
From: "My Myself via RT"
Reply-To: h...@mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
Hello Scott,
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
Thanks
Steve
[rt-users] No Content from Replies for Requestors!
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show "Transaction
contains no content" when there IS content,
and in fact the AdminCcs get the message on the same transaction!
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
RT-Attach-Message: yes
Sender: Company Support
From: Company Support
{$Transaction->Content()}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
Whereas the AdminCc is almost the same, except I don't make the Sender&From
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors & Ccs:
Sender: Company Support
From: Company Support
Subject: [RT#3144] FW: Multi Sample DC
Reply-To: h...@email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
This transaction appears to have no content
Ticket https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
From: "My Myself via RT"
Reply-To: h...@mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
Hello Scott,
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
Thanks
Steve
