Re: [rt-users] PATH: shredder deletes users with valid messages
Gordon, I didn't demand anything. I (for free, as you said) supplied a patch which makes the software work. Without the patch, the software does not function. The person I was replying to was making an argument that this wasn't necessary, and my text quoted below was simply making the point that it was necessary. Without the patch, db inconsistency can make loading tickets impossible. And without the patch, it errors out rather than completing the job. There's nothing tired or emotional about this, it's plain fact. On Jul 23, 2009, at 5:32 PM, gor...@cryologic.com wrote: Demanding work be done by developers who kindly (ie for free) maintain open source software, in my opinion, borders on being plain rude. You are free to patch your own version of RT, or find alternative software which falls more in line with your expectations for ongoing development. The excuse of being tired and emotional only carries weight for so long. Gordon Jo Rhett wrote: See my reply. The part of the patch which you refused because it was well documented breaks RT. Not fixing that isn't something you can simply document -- RT falls over. Searches break. Pulling up tickets break. Pulling reports on users work on tickets break. You can't simply document this behavior, it's a must-fix issue. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] PATH: shredder deletes users with valid messages
This patch was cribbed from somewhere else and improved, but it's
still not integrated into 3.8.4.Can we get this into 3.8.5 please?
--- lib/RT/Shredder/Plugin/Users.pm_orig2009-07-23
13:29:58.0 -0700
+++ lib/RT/Shredder/Plugin/Users.pm 2009-07-23 13:31:26.0
-0700
@@ -165,7 +165,7 @@
);
}
-if( $self-{'opt'}{'no_tickets'} ) {
+if( exists( $self-{'opt'}{'no_tickets'} ) ) {
return $self-FilterWithoutTickets(
Shredder = $args{'Shredder'},
Objects = $objs,
@@ -219,7 +219,8 @@
sub _WithoutTickets {
my ($self, $user) = @_;
my $tickets = RT::Tickets-new( $RT::SystemUser );
-$tickets-FromSQL( 'Watcher.id = '. $user-id );
+$tickets-{'allow_deleted_search'} = 1;
+$tickets-FromSQL( 'Watcher.id = '. $user-id . ' OR Creator.id =
'. $user-id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PATH: shredder deletes users with valid messages
Demanding work be done by developers who kindly (ie for free) maintain open source software, in my opinion, borders on being plain rude. You are free to patch your own version of RT, or find alternative software which falls more in line with your expectations for ongoing development. The excuse of being tired and emotional only carries weight for so long. Gordon Jo Rhett wrote: See my reply. The part of the patch which you refused because it was well documented breaks RT. Not fixing that isn't something you can simply document -- RT falls over. Searches break. Pulling up tickets break. Pulling reports on users work on tickets break. You can't simply document this behavior, it's a must-fix issue. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PATH: shredder deletes users with valid messages
See comments in the ticket you created.
On Fri, Jul 24, 2009 at 12:33 AM, Jo Rhettjrh...@netconsonance.com wrote:
This patch was cribbed from somewhere else and improved, but it's
still not integrated into 3.8.4. Can we get this into 3.8.5 please?
--- lib/RT/Shredder/Plugin/Users.pm_orig 2009-07-23
13:29:58.0 -0700
+++ lib/RT/Shredder/Plugin/Users.pm 2009-07-23 13:31:26.0
-0700
@@ -165,7 +165,7 @@
);
}
- if( $self-{'opt'}{'no_tickets'} ) {
+ if( exists( $self-{'opt'}{'no_tickets'} ) ) {
return $self-FilterWithoutTickets(
Shredder = $args{'Shredder'},
Objects = $objs,
@@ -219,7 +219,8 @@
sub _WithoutTickets {
my ($self, $user) = @_;
my $tickets = RT::Tickets-new( $RT::SystemUser );
- $tickets-FromSQL( 'Watcher.id = '. $user-id );
+ $tickets-{'allow_deleted_search'} = 1;
+ $tickets-FromSQL( 'Watcher.id = '. $user-id . ' OR Creator.id =
'. $user-id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
___
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] PATH: shredder deletes users with valid messages
Jo,
Let me give you simple advice. Don't attack developers, please.
Instead of proving that you're right, you started arguing and using
must word. Nobody in this community owes you anything. You didn't make
you case. Patches are not applied unless bug is obviouse, that's it.
In the ticket I proved that things work as expected and may be I'm
missing something, but you didn't describe problem. I even don't know
how you invoke shredder and I can not try every way.
We can continue arguing on the list or offline, but you brought enough
attention and at this point I do think it's better to stop it and
start discussing real problem in the ticket.
On Fri, Jul 24, 2009 at 4:13 AM, Jo Rhettjrh...@netconsonance.com wrote:
See my reply. The part of the patch which you refused because it was well
documented breaks RT. Not fixing that isn't something you can simply
document -- RT falls over. Searches break. Pulling up tickets break.
Pulling reports on users work on tickets break. You can't simply
document this behavior, it's a must-fix issue.
On Jul 23, 2009, at 3:58 PM, Ruslan Zakirov wrote:
See comments in the ticket you created.
On Fri, Jul 24, 2009 at 12:33 AM, Jo Rhettjrh...@netconsonance.com
wrote:
This patch was cribbed from somewhere else and improved, but it's
still not integrated into 3.8.4. Can we get this into 3.8.5 please?
--- lib/RT/Shredder/Plugin/Users.pm_orig 2009-07-23
13:29:58.0 -0700
+++ lib/RT/Shredder/Plugin/Users.pm 2009-07-23 13:31:26.0
-0700
@@ -165,7 +165,7 @@
);
}
- if( $self-{'opt'}{'no_tickets'} ) {
+ if( exists( $self-{'opt'}{'no_tickets'} ) ) {
return $self-FilterWithoutTickets(
Shredder = $args{'Shredder'},
Objects = $objs,
@@ -219,7 +219,8 @@
sub _WithoutTickets {
my ($self, $user) = @_;
my $tickets = RT::Tickets-new( $RT::SystemUser );
- $tickets-FromSQL( 'Watcher.id = '. $user-id );
+ $tickets-{'allow_deleted_search'} = 1;
+ $tickets-FromSQL( 'Watcher.id = '. $user-id . ' OR Creator.id =
'. $user-id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source and
other randomness
--
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
