Re: [rt-users] RT 3.8.1: Tickets interface logs you out
I'm running mysql 5.0.32. So - why the 4.1 schema is fine but the other one isn't I don't know :) Is it an error in the non 4.1 schema or ?? It seems that naming of that upgrade file is somewhat misleading based on the problems people are having because they did not follow those instructions (I did not have Mysql 4, I have 4.1, 5, etc. already) You need to follow the instructions if you are upgrading from 3.8 to 3.8.1 no matter what your mysql database version is. That's my understanding. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
You need to follow the instructions if you are upgrading from 3.8 to 3.8.1 no matter what your mysql database version is. That's my understanding. Ah. My understanding of the UPGRADING.mysql doc was that you needed to run it for converting from mysql 4.0 to 4.1.Since my 3.6.x install was running fine on MySQL 5.x I simply assumed that this was already in place. And my assumption of the naming of the schema files was .mysql for current (5.x) and .mysql-4.1 for older (4.x). It seems that its .mysql for old, .mysql-4.1 for 4.1 _and_ later. I'd also assumed that the make upgrade process that runs a schema update for you after prompting you for the version you were running before included this change. That would be my bad assumption. Odd - now reading back through both documents I can't actually see how I came to that conclusion - but there you go. Now my only issue is getting a late enough copy of dbd::mysql on the box where only 3.008 is in the package tree - without breaking everything else that uses it :) -- Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.1: Tickets interface logs you out
After installing a new version of RT, I've noticed that whenever I click Tickets or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
So you think it's in regard to upgrading? I'll try with a fresh database and let you know how it goes. --Buck -Original Message- From: Trenton Taylor [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:26 AM To: Golemon, Buck Subject: RE: [rt-users] RT 3.8.1: Tickets interface logs you out A bunch of us have the issue but it's being ignored on the lists ... I think jesse considers it our problem for not upgrading correctly. I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of the install ... no errors and no log out issues in the interface I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the install ... no errors but am logged out on some web clicks. I went back to 3.8.0 and don't have any problems now ... Did you follow the UPGRADING.mysql document? I got errors when trying it. Nobody has responded to me on the list .. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Thursday, September 11, 2008 9:17 AM To: [EMAIL PROTECTED] Subject: [rt-users] RT 3.8.1: Tickets interface logs you out After installing a new version of RT, I've noticed that whenever I click Tickets or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 7:00 PM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help? Just hit and fixed this issue yesterday. My solution was to was to add the following to etc/RT_SiteConfig.pm Set($WebSessionClass , 'Apache::Session::File'); When I asked him what it was actually doing, this is what he said: In my digging I determined that by default the sessions are being written to the SQL database. Notes from others having similar issues indicated this might be part of the issue. My current production environment (3.4.2) writes the sessions to files instead of to the database so I used the same option in the new environment as well. Sorry if that's not helpful. -Chris On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck [EMAIL PROTECTED] wrote: So you think it's in regard to upgrading? I'll try with a fresh database and let you know how it goes. --Buck -Original Message- *From:* Trenton Taylor [mailto:[EMAIL PROTECTED] *Sent:* Thursday, September 11, 2008 10:26 AM *To:* Golemon, Buck *Subject:* RE: [rt-users] RT 3.8.1: Tickets interface logs you out A bunch of us have the issue but it's being ignored on the lists … I think jesse considers it our problem for not upgrading correctly. I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of the install … no errors and no log out issues in the interface I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the install … no errors but am logged out on some web clicks. I went back to 3.8.0 and don't have any problems now … Did you follow the UPGRADING.mysql document? I got errors when trying it. Nobody has responded to me on the list .. -- *From:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *On Behalf Of *Golemon, Buck *Sent:* Thursday, September 11, 2008 9:17 AM *To:* [EMAIL PROTECTED] *Subject:* [rt-users] RT 3.8.1: Tickets interface logs you out After installing a new version of RT, I've noticed that whenever I click Tickets or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 7:00 PM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
On 11. sep.. 2008, at 19.46, Chris Nelson wrote: I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help? Just hit and fixed this issue yesterday. My solution was to was to add the following to etc/RT_SiteConfig.pm Set($WebSessionClass , 'Apache::Session::File'); I have to say that this worked for me as well. Although I don't know why it fails when writing to the db - my schema matches the 3.8.1 schema file. -- Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
I can try that ... did you know if that changed in 3.8.0 to 3.8.1? Do you know what the database schema upgrade in the UPGRADING.mysql is for? I haven't gotten through that step without errors, but 3.8.0. seems to work just fine without successfully getting through it. Thanks for the suggestions Trent From: Chris Nelson [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:46 AM To: Golemon, Buck Cc: Trenton Taylor; [EMAIL PROTECTED] Subject: Re: [rt-users] RT 3.8.1: Tickets interface logs you out I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help? Just hit and fixed this issue yesterday. My solution was to was to add the following to etc/RT_SiteConfig.pm Set($WebSessionClass , 'Apache::Session::File'); When I asked him what it was actually doing, this is what he said: In my digging I determined that by default the sessions are being written to the SQL database. Notes from others having similar issues indicated this might be part of the issue. My current production environment (3.4.2) writes the sessions to files instead of to the database so I used the same option in the new environment as well. Sorry if that's not helpful. -Chris On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck [EMAIL PROTECTED] wrote: So you think it's in regard to upgrading? I'll try with a fresh database and let you know how it goes. --Buck -Original Message- From: Trenton Taylor [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:26 AM To: Golemon, Buck Subject: RE: [rt-users] RT 3.8.1: Tickets interface logs you out A bunch of us have the issue but it's being ignored on the lists ... I think jesse considers it our problem for not upgrading correctly. I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of the install ... no errors and no log out issues in the interface I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the install ... no errors but am logged out on some web clicks. I went back to 3.8.0 and don't have any problems now ... Did you follow the UPGRADING.mysql document? I got errors when trying it. Nobody has responded to me on the list .. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Thursday, September 11, 2008 9:17 AM To: [EMAIL PROTECTED] Subject: [rt-users] RT 3.8.1: Tickets interface logs you out After installing a new version of RT, I've noticed that whenever I click Tickets or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 7:00 PM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-11 7:03 AM Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
Chris, I think I saw something here about setting the DB session table (MySQL) to not nulls or some default like that. Check the thread in the users list and you'll find it. Hope this helps. Kenn LBNL On 9/11/2008 10:52 AM, Chris Searle wrote: On 11. sep.. 2008, at 19.46, Chris Nelson wrote: I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help? Just hit and fixed this issue yesterday. My solution was to was to add the following to etc/RT_SiteConfig.pm Set($WebSessionClass , 'Apache::Session::File'); I have to say that this worked for me as well. Although I don't know why it fails when writing to the db - my schema matches the 3.8.1 schema file. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
On 11. sep.. 2008, at 20.01, Kenneth Crocker wrote: I think I saw something here about setting the DB session table (MySQL) to not nulls or some default like that. Check the thread in the users list and you'll find it. Hope this helps. Didn't find that. Summary of what I found: 1) WebPath must be a path, not a URL 2) WebBaseURL should not end in / 3) a_session should be longblob not longtext (not sure where this comes from - the etc/schema.mysql of 3.8.1 shows longtext - which I have kept since it matches the schema file). 4) This suggestion about not null. The only column that isn't not null is a_session - making that not null and removing the WebSessionClass - the problem returns so that didn't help. So far the only working fix for me is using Apache::Session::File. If I throw the old 3.8.0 install and db back up the issue goes away. -- Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
On Thu, 11 Sep 2008, Chris Searle wrote: |# |# Didn't find that. Summary of what I found: |# |# 3) a_session should be longblob not longtext (not sure where this |# comes from - the etc/schema.mysql of 3.8.1 shows longtext - which I |# have kept since it matches the schema file). Changing to longblob fixed mine quite a few versions back when I was having this re-login problem after one upgrade Field Type Collation Attributes NullDefault a_session longblob BINARY Yes NULL -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
On 11. sep.. 2008, at 20.47, Tim Rosmus wrote: |# 3) a_session should be longblob not longtext (not sure where this |# comes from - the etc/schema.mysql of 3.8.1 shows longtext - which I |# have kept since it matches the schema file). Changing to longblob fixed mine quite a few versions back when I was having this re-login problem after one upgrade Field Type Collation Attributes NullDefault a_session longblob BINARY Yes NULL OK. Since I'd tried everything else - I gave it a go. It does appear to work. Now this I found interesting: /opt/rt3/etc/schema.mysql CREATE TABLE sessions ( id char(32) NOT NULL, a_session LONGTEXT, LastUpdated TIMESTAMP, PRIMARY KEY (id) ); /opt/rt3/etc/schema.mysql-4.1 CREATE TABLE sessions ( id char(32) NOT NULL, a_session LONGBLOB, LastUpdated TIMESTAMP, PRIMARY KEY (id) ); I'm running mysql 5.0.32. So - why the 4.1 schema is fine but the other one isn't I don't know :) Is it an error in the non 4.1 schema or ?? Anyhow - I'll leave it at longblob and see how it goes. -- Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1: Tickets interface logs you out
After some work, I determined that a blank database worked fine, and looking at the UPGRADING.mysql file, I fixed the problem with these commands (as documented therein): cd ~/packages/rt-3.8.1/ perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 root 'some_password' sql.queries (you have to edit the file and replace any BLOB CHARACTER SET blah with just BLOB) cat sql.queries | mysql -D rt3 --Buck -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Thursday, September 11, 2008 10:30 AM To: Trenton Taylor; [EMAIL PROTECTED] Subject: Re: [rt-users] RT 3.8.1: Tickets interface logs you out So you think it's in regard to upgrading? I'll try with a fresh database and let you know how it goes. --Buck -Original Message- From: Trenton Taylor [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:26 AM To: Golemon, Buck Subject: RE: [rt-users] RT 3.8.1: Tickets interface logs you out A bunch of us have the issue but it's being ignored on the lists ... I think jesse considers it our problem for not upgrading correctly. I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of the install ... no errors and no log out issues in the interface I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the install ... no errors but am logged out on some web clicks. I went back to 3.8.0 and don't have any problems now ... Did you follow the UPGRADING.mysql document? I got errors when trying it. Nobody has responded to me on the list .. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Thursday, September 11, 2008 9:17 AM To: [EMAIL PROTECTED] Subject: [rt-users] RT 3.8.1: Tickets interface logs you out After installing a new version of RT, I've noticed that whenever I click Tickets or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 7:00 PM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
