Re: [rt-users] RT 4 "Approvals"?
On Wed, Feb 01, 2012 at 03:39:45PM -0500, Jeff Blaine wrote: > >The Lifecycle (I'm not sure where Workflow came from) field on a Queue > >changes which statuses are available in that queue. Changing a random > >queue from default to approval doesn't turn it into an Approval queue. > >That Lifecycle is only intended to be used on the ___Approvals queue > >and there's a bug open to hide it from normal queues to avoid the > >confusion that it causes. > > Yes, lifecycle. I don't know where workflow came from. > > Turns out I can't switch the queue's lifecycle back to > 'default' now. RT won't let me (no error, just won't > save the change). Yeah, one of the other folks here found that recently, unfortunately the fix didn't get rolled in before 4.0.5 hit the pre-release track. http://issues.bestpractical.com/Ticket/Display.html?id=19286 You can test out his branch, or just go fiddle in the DB. It's a special case of the default lifecycle. You can switch between other lifecycles just fine which is why it took so long to spot. -kevin pgpCatbOr3Kje.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] RT 4 "Approvals"?
The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is only intended to be used on the ___Approvals queue and there's a bug open to hide it from normal queues to avoid the confusion that it causes. Yes, lifecycle. I don't know where workflow came from. Turns out I can't switch the queue's lifecycle back to 'default' now. RT won't let me (no error, just won't save the change). RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] RT 4 "Approvals"?
On Wed, Feb 01, 2012 at 11:43:29AM -0500, Jeff Blaine wrote: > Where might I find information on the per-queue > setting for "Workflow" which has a choice called > "Approval" > > What is the idea? Where is it explained? > > How does one make use of it? > > I converted a test queue to use the "Approval" workflow, > submitted a ticket, resolved the ticket, and saw nothing > out of the ordinary. > > It's quite possible this has been around for awhile, > but we made the jump from 3.4.4 to 4.0.4. The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is only intended to be used on the ___Approvals queue and there's a bug open to hide it from normal queues to avoid the confusion that it causes. -kevin pgpoWm0XwBrOM.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] RT 4 "Approvals"?
Where might I find information on the per-queue setting for "Workflow" which has a choice called "Approval" What is the idea? Where is it explained? How does one make use of it? I converted a test queue to use the "Approval" workflow, submitted a ticket, resolved the ticket, and saw nothing out of the ordinary. It's quite possible this has been around for awhile, but we made the jump from 3.4.4 to 4.0.4. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
