Re: [rt-users] RT Update and Bulk Update
I'm having a similar issue as described here, http://www.gossamer-threads.com/lists/rt/users/73096, and was wondering if it had been resolved i.e; some way to not send transaction notices for bulk update operations OR better still, to send a single message/digest, rather than umpteen individual messages. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Update and Bulk Update
Hi all, I have a question regarding RT update verses Bulk Update. If we don’t wish a message to be sent to a Cc or Bcc member of any given ticket we have to check a box in front of their name(s) and then click on “Save changes” button, then click on the “Update Ticket” to accomplish this which is not a big deal, unless we went wrong during the installation. However, the “Save changes” button is not available in Bulk Update. Is this by design? If not, can it be added? Is there any other way script or otherwise to achieve this? We are using RT 3.6.4 Many thanks in advance for your replies, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_| \___/ |_| |_||_| Website: http://www.triumf.ca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Update and Bulk Update
No. What I want is a way NOT to send email to Admin Cc or Cc people when ticket(s) are resolved through Bulk Update. I tried Remove Admin Cc: but to no avail. I can easily accomplish this when I am resolving tickets individually by checking the boxes next to Admin Cc and Cc names and then clicking on Save changes button, but the Save changes button is not available in Bulk Update and I don't know how else to do a bulk update without sending email to Admin Cc and Cc people. Cheers, Hossein Kenneth Crocker wrote: Hossein, UH, actually, I thought that clicking the Update button for Bulk Update (after one has made the type of changes they want to happen to a bunch of tickets, un-checking any ticket that is NOT to be changed) WAS, in fact, a Save Changes button. It may not say it but IT certainly ACTS like it. Do you just want to change the Title on the button? The action/results are the same so I don't really understand the problem. Kenn LBNL On 4/2/2008 8:29 AM, Hossein Rafighi wrote: Hi all, I have a question regarding RT update verses Bulk Update. If we don’t wish a message to be sent to a Cc or Bcc member of any given ticket we have to check a box in front of their name(s) and then click on “Save changes” button, then click on the “Update Ticket” to accomplish this which is not a big deal, unless we went wrong during the installation. However, the “Save changes” button is not available in Bulk Update. Is this by design? If not, can it be added? Is there any other way script or otherwise to achieve this? We are using RT 3.6.4 Many thanks in advance for your replies, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_| \___/ |_| |_||_| Website: http://www.triumf.ca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Update and Bulk Update
Hossein, AAHH! Now I understand. I thought you were just talking about the way it updates. You want THAT without the automatic email when the ticket status is changed. HHHMM. I wonder if there is a way to identify when the transaction is coming from bulk update? Then you could use that in your scrips for resolve, etc. I'mnot sure how to do that. sorry. Kenn LBNL On 4/2/2008 12:18 PM, Hossein Rafighi wrote: No. What I want is a way NOT to send email to Admin Cc or Cc people when ticket(s) are resolved through Bulk Update. I tried Remove Admin Cc: but to no avail. I can easily accomplish this when I am resolving tickets individually by checking the boxes next to Admin Cc and Cc names and then clicking on Save changes button, but the Save changes button is not available in Bulk Update and I don't know how else to do a bulk update without sending email to Admin Cc and Cc people. Cheers, Hossein Kenneth Crocker wrote: Hossein, UH, actually, I thought that clicking the Update button for Bulk Update (after one has made the type of changes they want to happen to a bunch of tickets, un-checking any ticket that is NOT to be changed) WAS, in fact, a Save Changes button. It may not say it but IT certainly ACTS like it. Do you just want to change the Title on the button? The action/results are the same so I don't really understand the problem. Kenn LBNL On 4/2/2008 8:29 AM, Hossein Rafighi wrote: Hi all, I have a question regarding RT update verses Bulk Update. If we don’t wish a message to be sent to a Cc or Bcc member of any given ticket we have to check a box in front of their name(s) and then click on “Save changes” button, then click on the “Update Ticket” to accomplish this which is not a big deal, unless we went wrong during the installation. However, the “Save changes” button is not available in Bulk Update. Is this by design? If not, can it be added? Is there any other way script or otherwise to achieve this? We are using RT 3.6.4 Many thanks in advance for your replies, Hossein ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
