Hi all, I have a question regarding RT update verses Bulk Update. If we don’t wish a message to be sent to a Cc or Bcc member of any given ticket we have to check a box in front of their name(s) and then click on “Save changes” button, then click on the “Update Ticket” to accomplish this which is not a big deal, unless we went wrong during the installation. However, the “Save changes” button is not available in Bulk Update. Is this by design? If not, can it be added? Is there any other way script or otherwise to achieve this? We are using RT 3.6.4
Many thanks in advance for your replies, Hossein -- _____ _____ _____ _ _ _ _ ____ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
