Hossein,
UH, actually, I thought that clicking the "Update" button for "Bulk Update" (after one has made the type of changes they want to happen to a bunch of tickets, un-checking any ticket that is NOT to be changed) WAS, in fact, a "Save Changes" button. It may not say it but IT certainly ACTS like it. Do you just want to change the Title on the button? The action/results are the same so I don't really understand the problem. Kenn LBNL On 4/2/2008 8:29 AM, Hossein Rafighi wrote: > Hi all, > > I have a question regarding RT update verses Bulk Update. If we don’t > wish a message to be sent to a Cc or Bcc member of any given ticket we > have to check a box in front of their name(s) and then click on “Save > changes” button, then click on the “Update Ticket” to accomplish this > which is not a big deal, unless we went wrong during the installation. > However, the “Save changes” button is not available in Bulk Update. Is > this by design? If not, can it be added? Is there any other way script > or otherwise to achieve this? We are using RT 3.6.4 > > Many thanks in advance for your replies, > Hossein > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com