Re: [rt-users] RT email address with server name

[Thomas Sibley]

On 11/21/2012 07:44 AM, testwreq wreq wrote:
 Our RT server is r...@sc.sbu.edu mailto:r...@sc.sbu.edu
  
 When our external users send email to RT (r...@sc.sbu.edu
 mailto:r...@sc.sbu.edu) - the mail from our exchange server gets
 forwarded to r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu - a message
 of communication is then created in RT
  
 Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[
 Subject:  test from kate
 Date: Wed, 21 Nov 2012 14:27:08 +
 To:   
 
 RT4, Tracker r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu
 
 From: 
 
  Kate rulk...@sc.sbu.edu mailto:rulk...@sc.sbu.edu 
 
 When RT responds back to the request, the user who created the request,
 get the address  r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu; Within
 RT can this address somehow be changed to r...@sc.sbu.edu
 mailto:r...@sc.sbu.edu because somewhere in the email flow, when users
 respond to the email, they are unable to directly deliver it to
 r...@rt4.sc.sbu.edu mailto:r...@rt4.sc.sbu.edu

Change your queue's correspond/comment addresses and check the globally
configured one in RT_SiteConfig.pm.


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[rt-users] RT email address with server name

[testwreq wreq]

Our RT server is r...@sc.sbu.edu

When our external users send email to RT (r...@sc.sbu.edu) - the mail from
our exchange server gets forwarded to r...@rt4.sc.sbu.edu - a message of
communication is then created in RT

Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[
Subject: test from kateDate: Wed, 21 Nov 2012 14:27:08 +To:

RT4, Tracker r...@rt4.sc.sbu.edu
From:

 Kate rulk...@sc.sbu.edu rulk...@sc.sbu.edu

When RT responds back to the request, the user who created the request, get
the address  r...@rt4.sc.sbu.edu; Within RT can this address somehow be
changed to r...@sc.sbu.edu because somewhere in the email flow, when users
respond to the email, they are unable to directly deliver it to
r...@rt4.sc.sbu.edu

We're hiring! http://bestpractical.com/jobs