Re: [rt-users] RT not sending email
Jonathan Rummel wrote, On 1/28/10 11:51 AM: > > Hi Andreas, > > I am currently having this same problem. Did you ever figure it out? > > Thanks so much! > Jonathan > > > Andreas Heinlein-2 wrote: >> >> Hello, >> >> I need your help debugging RTs mail system. >> >> I have had RT send emails successfully when replying to or creating new >> tickets. As such, the mail system is working. I have fiddled with the >> global scrips to invoke some more mails, i.e. on owner change. But now >> somehow, RT does not send any mail at all. >> >> I am not sure if this has to do with the scrips at all. In any case, >> when you reply to a ticket, no recipients are shown at the bottom (Below >> "...mail will be sent to the following users..."), and no mail is sent >> on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, >> both for the whole ticket and one-time when replying. In all cases, RT >> claims "Outgoing message recorded" after saving changes, but the ticket >> display does not show any outgoing mail (I have the "ShowOutgoingMail" >> right). >> >> From the mail server logs I can see that no attempt to send mail is >> done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with >> "" from RT::Ticket". I checked the user account settings, and alle users >> have valid working mail addresses associated with them. Likely root causes when you've 'fiddled' with a scrip that is now failing to send mail is an error in the scrip or in the mail template that it uses, if you've changed that as well. In either case you can get an error logged that may well be technically correct, but isn't obviously indicative of the real flaw. In this case, the fact that CanonicalizeEmailAddress is being called with an empty string as an argument may not indicate that an actual user record lacks an address, but rather that the scrip or template has mangled the email address in a User object, perhaps by something as simple as using '=' somewhere that '==' was intended. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending email
Hi Andreas, I am currently having this same problem. Did you ever figure it out? Thanks so much! Jonathan Andreas Heinlein-2 wrote: > > Hello, > > I need your help debugging RTs mail system. > > I have had RT send emails successfully when replying to or creating new > tickets. As such, the mail system is working. I have fiddled with the > global scrips to invoke some more mails, i.e. on owner change. But now > somehow, RT does not send any mail at all. > > I am not sure if this has to do with the scrips at all. In any case, > when you reply to a ticket, no recipients are shown at the bottom (Below > "...mail will be sent to the following users..."), and no mail is sent > on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, > both for the whole ticket and one-time when replying. In all cases, RT > claims "Outgoing message recorded" after saving changes, but the ticket > display does not show any outgoing mail (I have the "ShowOutgoingMail" > right). > > From the mail server logs I can see that no attempt to send mail is > done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with > "" from RT::Ticket". I checked the user account settings, and alle users > have valid working mail addresses associated with them. > > I am using RT 3.6 on debian etch with the packages from the etch > repository. I do not want to upgrade to 3.8 at the moment. > > Thank you, > Andreas > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://old.nabble.com/RT-not-sending-email-tp21542621p27358540.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT not sending email
Hello, I need your help debugging RTs mail system. I have had RT send emails successfully when replying to or creating new tickets. As such, the mail system is working. I have fiddled with the global scrips to invoke some more mails, i.e. on owner change. But now somehow, RT does not send any mail at all. I am not sure if this has to do with the scrips at all. In any case, when you reply to a ticket, no recipients are shown at the bottom (Below "...mail will be sent to the following users..."), and no mail is sent on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, both for the whole ticket and one-time when replying. In all cases, RT claims "Outgoing message recorded" after saving changes, but the ticket display does not show any outgoing mail (I have the "ShowOutgoingMail" right). >From the mail server logs I can see that no attempt to send mail is done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with "" from RT::Ticket". I checked the user account settings, and alle users have valid working mail addresses associated with them. I am using RT 3.6 on debian etch with the packages from the etch repository. I do not want to upgrade to 3.8 at the moment. Thank you, Andreas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT not sending email
I think what everyone is trying to tell you is something is wrong with your DNS lookups. RT is doing its job by trying to send the message out to your mail server, but your mail server can't "find" the recipient domain. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evan M. Sent: Tuesday, October 30, 2007 10:16 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT not sending email No they aren't actually '@email.com'. All of the email addresses are correct. I don't really know how to do what you asking with the MX records in relation to the nameservers. I get a SERVFAIL from nslookup on XXX.XXX.XX.99. Everything in the mail log looks ok except a reoccurance of Host unknown (Name server: mailgate: host not found). By the way, .99 is actually the mail server, RT is on a different server. I'm a little absent minded this morning, sorry. -- View this message in context: http://www.nabble.com/RT-not-sending-email-tf4712732.html#a13489507 Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending email
No they aren't actually '@email.com'. All of the email addresses are correct. I don't really know how to do what you asking with the MX records in relation to the nameservers. I get a SERVFAIL from nslookup on XXX.XXX.XX.99. Everything in the mail log looks ok except a reoccurance of Host unknown (Name server: mailgate: host not found). By the way, .99 is actually the mail server, RT is on a different server. I'm a little absent minded this morning, sorry. -- View this message in context: http://www.nabble.com/RT-not-sending-email-tf4712732.html#a13489507 Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending email
That looks fine, but this is still a DNS/mail issue - not RT. Are the
addresses you are trying to send to really 'email.com' addresses?
Additionally, have you tried to look up the MX records of the domains of
the email addresses via the two name servers listed in the /etc/resolv.conf
file?
Lastly, what do your email server logs state? You posted not the logs, but
what appears to be a copy of a bounced message.
James Moseley
"Evan M."
<[EMAIL PROTECTED]
.com> To
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rt-users-bounces@ cc
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al.comSubject
Re: [rt-users] RT not sending email
10/30/2007 08:06
AM
The /etc/resolv.conf reads as follows:
; generated by /sbin/dhclient-script
search leXX#.com
nameserver XXX.XXX.25.99
nameserver XXX.XXX.25.14
The .99 ip is our RT server and the .14 is our file server.
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Re: [rt-users] RT not sending email
The /etc/resolv.conf reads as follows: ; generated by /sbin/dhclient-script search leXX#.com nameserver XXX.XXX.25.99 nameserver XXX.XXX.25.14 The .99 ip is our RT server and the .14 is our file server. -- View this message in context: http://www.nabble.com/RT-not-sending-email-tf4712732.html#a13488217 Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending email
- The following addresses had permanent fatal errors - <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> - Transcript of session follows - 550 5.1.2 <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>... Host unknown (Name server: bbinslv.com: host not found) That's your problem. There's a lot of reasons why this could be happening, none related directly to RT. Evan M. wrote: > RT is not sending email at all, not to the admins and not to the users. It > was working fine 2 weeks ago, then it stopped sending mail. All the scrips > are fine, to the best of my knowledge. I am not the person who set up RT so > I'm a little in the dark here. The root mail log is receiving the mail but > that's where the trail ends. I'll post the log shortly. We are running RT > v3.6.3 and Fedora 6. I've tried just about everything I could find online > and in this forum but none have helped so far. Any help would be greatly > appreciated. Thanks in advance. > > ::Edit:: > Here is the mail log: >- The following addresses had permanent fatal errors - > <[EMAIL PROTECTED]> > <[EMAIL PROTECTED]> > <[EMAIL PROTECTED]> > >- Transcript of session follows - > 550 5.1.2 <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>... Host > unknown (Name server: bbinslv.com: host not found) > > --l9TFsESo012110.1193673254/bblvlinux.com > Content-Type: message/delivery-status > > Reporting-MTA: dns; **linux.com > Received-From-MTA: DNS; **linux.com > Arrival-Date: Mon, 29 Oct 2007 11:54:14 -0400 > > Final-Recipient: RFC822; [EMAIL PROTECTED] > Action: failed > Status: 5.1.2 > Remote-MTA: DNS; email.com > Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 > > Final-Recipient: RFC822; [EMAIL PROTECTED] > Action: failed > Status: 5.1.2 > Remote-MTA: DNS; email.com > Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 > > Final-Recipient: RFC822; [EMAIL PROTECTED] > Action: failed > Status: 5.1.2 > Remote-MTA: DNS; email.com > Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not sending email
>From what you've written, this isn't an RT problem. RT *is* sending
emails, but the mail server appears to be having problems forwarding them
on due to DNS issues.
The interesting thing is: (Name server: bbinslv.com: host not found)
What are the contents of the /etc/resolv.conf file on the mail server?
James Moseley
"Evan M."
<[EMAIL PROTECTED]
.com> To
Sent by: rt-users@lists.bestpractical.com
rt-users-bounces@ cc
lists.bestpractic
al.comSubject
[rt-users] RT not sending email
10/30/2007 07:19
AM
RT is not sending email at all, not to the admins and not to the users. It
was working fine 2 weeks ago, then it stopped sending mail. All the scrips
are fine, to the best of my knowledge. I am not the person who set up RT
so
I'm a little in the dark here. The root mail log is receiving the mail but
that's where the trail ends. I'll post the log shortly. We are running RT
v3.6.3 and Fedora 6. I've tried just about everything I could find online
and in this forum but none have helped so far. Any help would be greatly
appreciated. Thanks in advance.
::Edit::
Here is the mail log:
- The following addresses had permanent fatal errors -
<[EMAIL PROTECTED]>
<[EMAIL PROTECTED]>
<[EMAIL PROTECTED]>
- Transcript of session follows -
550 5.1.2 <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>... Host
unknown (Name server: bbinslv.com: host not found)
--l9TFsESo012110.1193673254/bblvlinux.com
Content-Type: message/delivery-status
Reporting-MTA: dns; **linux.com
Received-From-MTA: DNS; **linux.com
Arrival-Date: Mon, 29 Oct 2007 11:54:14 -0400
Final-Recipient: RFC822; [EMAIL PROTECTED]
Action: failed
Status: 5.1.2
Remote-MTA: DNS; email.com
Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400
Final-Recipient: RFC822; [EMAIL PROTECTED]
Action: failed
Status: 5.1.2
Remote-MTA: DNS; email.com
Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400
Final-Recipient: RFC822; [EMAIL PROTECTED]
Action: failed
Status: 5.1.2
Remote-MTA: DNS; email.com
Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400
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[rt-users] RT not sending email
RT is not sending email at all, not to the admins and not to the users. It was working fine 2 weeks ago, then it stopped sending mail. All the scrips are fine, to the best of my knowledge. I am not the person who set up RT so I'm a little in the dark here. The root mail log is receiving the mail but that's where the trail ends. I'll post the log shortly. We are running RT v3.6.3 and Fedora 6. I've tried just about everything I could find online and in this forum but none have helped so far. Any help would be greatly appreciated. Thanks in advance. ::Edit:: Here is the mail log: - The following addresses had permanent fatal errors - <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> - Transcript of session follows - 550 5.1.2 <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>... Host unknown (Name server: bbinslv.com: host not found) --l9TFsESo012110.1193673254/bblvlinux.com Content-Type: message/delivery-status Reporting-MTA: dns; **linux.com Received-From-MTA: DNS; **linux.com Arrival-Date: Mon, 29 Oct 2007 11:54:14 -0400 Final-Recipient: RFC822; [EMAIL PROTECTED] Action: failed Status: 5.1.2 Remote-MTA: DNS; email.com Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 Final-Recipient: RFC822; [EMAIL PROTECTED] Action: failed Status: 5.1.2 Remote-MTA: DNS; email.com Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 Final-Recipient: RFC822; [EMAIL PROTECTED] Action: failed Status: 5.1.2 Remote-MTA: DNS; email.com Last-Attempt-Date: Mon, 29 Oct 2007 11:54:14 -0400 -- View this message in context: http://www.nabble.com/RT-not-sending-email-tf4712732.html#a13470901 Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT not sending email when replying within web interface
I just moved the system that my companies RT install is on, and now email doesn't get send to ticket requestors when replying within the web interface. Everything else works correctly, and I get email when I take a ticket, or when I'm CC'd, and so on. This is what shows up in the logs when I reply to a ticket: [Thu Jul 12 05:28:22 2007] [warning]: Use of uninitialized value in pattern match (m//) at /mnt/carl.1/www/rt.int.pao1.imeem//lib/RT/Interface/Web.pm line 1390, line 162. (/mnt/carl.1/www/rt.int.pao1.imeem//lib/RT/Interface/Web.pm:1390) I've searched the threads, and I found a solution to upgrade CGI.pm. I've done that, but I still get the same error. Any ideas? Running, Centos 5, all update to date, FWIW. Thanks, Andy -- Andrew Knapp | systems engineer | imeem, inc. | 415.762.0135 o | 415.994.5752 m | 415.836.0088 f ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
