Re: [rt-users] Refresh interval on RT 3.8.7
Hi there, Has anyone got any other idea about how to solve this? Cheers, Giuseppe On 04/03/11 16:51, Giuseppe Sollazzo wrote: Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Refresh interval on RT 3.8.7
On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin On 04/03/11 16:51, Giuseppe Sollazzo wrote: Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart -Original Message- From: [1]rt-users-boun...@lists.bestpractical.com [[2]mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: [3]rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ([4]cad...@hearstsc.com) immediately by email and delete the original message. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: [5]gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 References Visible links 1. mailto:rt-users-boun...@lists.bestpractical.com 2. mailto:rt-users-boun...@lists.bestpractical.com 3. mailto:rt-users@lists.bestpractical.com 4. mailto:cad...@hearstsc.com 5. mailto:gsoll...@sgul.ac.uk pgpHvOt1yq5EY.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin Uhm... spelling error? I must have missed one message from the mailing list? G -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Refresh interval on RT 3.8.7
On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin Uhm... spelling error? I must have missed one message from the mailing list? I sent it on March 4th, you never replied -kevin pgp6olcBi17Vw.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
Ah, for some reason this message didn't reach me. Got it from the archives. Homepage - HomePage. Thanks. Giuseppe On 10/03/11 16:21, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences overriding the system setting. You can tell what your system thinks is the default from your user preferences page. -kevin Uhm... spelling error? I must have missed one message from the mailing list? I sent it on March 4th, you never replied -kevin -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
[rt-users] Refresh interval on RT 3.8.7
Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. Am I missing something? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Refresh interval on RT 3.8.7
On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin pgpkSsTDlKTGW.pgp Description: PGP signature
Re: [rt-users] Refresh interval on RT 3.8.7
Also, If I remember right, changes to RT_SiteConfig require an Apache restart -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message.
Re: [rt-users] Refresh interval on RT 3.8.7
Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages with tickets/searches and I found on the wiki that from version 3.8.3 I can setup Set($HomepageRefreshInterval, 300); Set($SearchResultsRefreshInterval, 20); in RT_SiteConfig.pm. However, even upon reloading the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. At least one of those is spelled wrong, you should consult RT_Config.pm for spelling and documentation. Also, keep in mind that these are available as user preferences and may be overriding the global setting. -kevin This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
