Re: [rt-users] Reminders still open after a ticket is closed
Thanks Mark,
Tried that but it still doesn't work. Will try it next week when we
upgrade to 3.8.2.
Regards, Jim
-Original Message-
From: Roedel, Mark [mailto:markroe...@letu.edu]
Sent: 12 February 2009 18:09
To: Jim Tambling; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
That part of it looks OK to me.
I recently had a problem with a similarly-structured scrip that
didn't seem to be firing. It turned out to be because I'd left the
Custom Action Preparation Code field blank. When I put a return 1;
into that field, it started behaving as expected.
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: Jim Tambling [mailto:jim.tambl...@datatote.co.uk]
Sent: Wednesday, February 11, 2009 4:36 PM
To: Roedel, Mark; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
Thanks Mark
I tried that but it doesn't seem to work. Here's the code I put
in the scrip;
my $tickets = new RT::Tickets(RT-SystemUser)
my $id = $self-TicketObj-id;
my $queue = $self-TicketObj-QueueObj-Name;
return 1 unless (defined($id)); # Can this be undefined?
$tickets-FromSQL('Type = reminder AND RefersTo='.$id.'');
while (my $ticket = $tickets-Next) {
$RT::Logger-info(Closing associated reminder);
$ticket-SetStatus(resolved);
}
return 1;
I have zero knowledge of perl so I don't know if this is
correct.
Regards
-Original Message-
From: Roedel, Mark [mailto:markroe...@letu.edu]
Sent: 10 February 2009 23:04
To: Jim Tambling; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders should
get you most of the way there as a jumping-off point. Obviously, you'd
change the scrip condition to On Resolve and you'd use a
$ticket-SetStatus('resolved') call in place of the
$Ticket-SetQueue($queue) in the while loop...
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim
Tambling
Sent: Tuesday, February 10, 2009 4:37 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Reminders still open after a ticket is
closed
If I set a reminder for a ticket, after the ticket is resolved
the reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
Spam
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=s
Not spam
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=n
Forget previous vote
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=f
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Re: [rt-users] Reminders still open after a ticket is closed
That part of it looks OK to me.
I recently had a problem with a similarly-structured scrip that didn't
seem to be firing. It turned out to be because I'd left the Custom
Action Preparation Code field blank. When I put a return 1; into
that field, it started behaving as expected.
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: Jim Tambling [mailto:jim.tambl...@datatote.co.uk]
Sent: Wednesday, February 11, 2009 4:36 PM
To: Roedel, Mark; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is closed
Thanks Mark
I tried that but it doesn't seem to work. Here's the code I put in the
scrip;
my $tickets = new RT::Tickets(RT-SystemUser)
my $id = $self-TicketObj-id;
my $queue = $self-TicketObj-QueueObj-Name;
return 1 unless (defined($id)); # Can this be undefined?
$tickets-FromSQL('Type = reminder AND RefersTo='.$id.'');
while (my $ticket = $tickets-Next) {
$RT::Logger-info(Closing associated reminder);
$ticket-SetStatus(resolved);
}
return 1;
I have zero knowledge of perl so I don't know if this is correct.
Regards
-Original Message-
From: Roedel, Mark [mailto:markroe...@letu.edu]
Sent: 10 February 2009 23:04
To: Jim Tambling; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders should
get you most of the way there as a jumping-off point. Obviously, you'd
change the scrip condition to On Resolve and you'd use a
$ticket-SetStatus('resolved') call in place of the
$Ticket-SetQueue($queue) in the while loop...
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim
Tambling
Sent: Tuesday, February 10, 2009 4:37 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Reminders still open after a ticket is closed
If I set a reminder for a ticket, after the ticket is resolved the
reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
Spam
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=s
Not spam
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=n
Forget previous vote
http://antispam.letu.edu/canit/b.php?i=29100855m=be36942b459fc=f
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders still open after a ticket is closed
Thanks Mark
I tried that but it doesn't seem to work. Here's the code I put in the
scrip;
my $tickets = new RT::Tickets(RT-SystemUser)
my $id = $self-TicketObj-id;
my $queue = $self-TicketObj-QueueObj-Name;
return 1 unless (defined($id)); # Can this be undefined?
$tickets-FromSQL('Type = reminder AND RefersTo='.$id.'');
while (my $ticket = $tickets-Next) {
$RT::Logger-info(Closing associated reminder);
$ticket-SetStatus(resolved);
}
return 1;
I have zero knowledge of perl so I don't know if this is correct.
Regards
-Original Message-
From: Roedel, Mark [mailto:markroe...@letu.edu]
Sent: 10 February 2009 23:04
To: Jim Tambling; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders should
get you most of the way there as a jumping-off point. Obviously, you'd
change the scrip condition to On Resolve and you'd use a
$ticket-SetStatus('resolved') call in place of the
$Ticket-SetQueue($queue) in the while loop...
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim
Tambling
Sent: Tuesday, February 10, 2009 4:37 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Reminders still open after a ticket is closed
If I set a reminder for a ticket, after the ticket is resolved the
reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reminders still open after a ticket is closed
If I set a reminder for a ticket, after the ticket is resolved the reminder is still active. Is there anyway to automate closing the reminders on resolution of the ticket? Regards ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders still open after a ticket is closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders should
get you most of the way there as a jumping-off point. Obviously, you'd
change the scrip condition to On Resolve and you'd use a
$ticket-SetStatus('resolved') call in place of the
$Ticket-SetQueue($queue) in the while loop...
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim
Tambling
Sent: Tuesday, February 10, 2009 4:37 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Reminders still open after a ticket is closed
If I set a reminder for a ticket, after the ticket is resolved the
reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
