Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn't I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. [1]clasa...@taleo.com [2]TALEO This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. References Visible links 1. mailto:clasa...@taleo.com 2. http://www.taleo.com/ -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== =ZVsj -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html pgpnGFkZ8gLdS.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
What do you mean by cascade the reject up to the Original ticket? The original ticket shows that the depends on ticket (the approval) is rejected, but the status for the original does not changed... -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn't I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. [1]clasa...@taleo.com [2]TALEO This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. References Visible links 1. mailto:clasa...@taleo.com 2. http://www.taleo.com/ -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== =ZVsj -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
On Wed, Jun 29, 2011 at 04:45:05PM -0400, Christopher Lasater wrote: What do you mean by cascade the reject up to the Original ticket? The original ticket shows that the depends on ticket (the approval) is rejected, but the status for the original does not changed... When a ticket in the ___Approvals queue is rejected, there is code to run and reject the original ticket. lib/RT/Approval/Rule/Rejected.pm -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn't I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. [1]clasa...@taleo.com [2]TALEO This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. References Visible links 1. mailto:clasa...@taleo.com 2. http://www.taleo.com/ -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== =ZVsj -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTguO0HUEnna91A87AQhA5gf/dXHYxPn35o0xgQbp89PanrerG3X+euJe 9cM5tJPK28ZqXhJYEZaV7gqIKu+X3SXSxJ7TeryyqRlMoDCuMkmWM4oXBO+0UJsB xY/ZotVaeRWmbLY2tdyiNaHcsNyuVScGfAQoxlQsNDFrYjQdabRZZIi4JyezZ1Yw yZyxm686bLybynbFImJxyG9PgqZX/I6NT2R0o49R3HZlnYmRzA7mkhj+2JDNGk6U ShmkTlANYfgatjr51d6pMEv0bsqKHpCjetlTYqUsfKYYEMXXg7LIIDM3g1em91Tb 5Ms6YR2uLnLlE+EOzo6Ff6eKjQh98+/iWPkNOsxjlGsl29hd+s0+sg== =pImD -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html pgpvYYoiBedOX.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
Hey Kevin, Thanks for the response. I was not using the __approval queue that is created by default, I created another one call POapproval and selected the approval lifecycle. Will this make it work the same way as the __approval queue? I checked the scrips under __approval and I do not see anything special that would create different behavior. If the queue the approval is sent to just needs to have its lifecycle be approved, then it does not seem to be working for me. Thanks, Chris -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:50 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Wed, Jun 29, 2011 at 04:45:05PM -0400, Christopher Lasater wrote: What do you mean by cascade the reject up to the Original ticket? The original ticket shows that the depends on ticket (the approval) is rejected, but the status for the original does not changed... When a ticket in the ___Approvals queue is rejected, there is code to run and reject the original ticket. lib/RT/Approval/Rule/Rejected.pm -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn't I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. [1]clasa...@taleo.com [2]TALEO This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. References Visible links 1. mailto:clasa...@taleo.com 2. http://www.taleo.com/ -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== =ZVsj -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTguO0HUEnna91A87AQhA5gf/dXHYxPn35o0xgQbp89PanrerG3X+euJe 9cM5tJPK28ZqXhJYEZaV7gqIKu+X3SXSxJ7TeryyqRlMoDCuMkmWM4oXBO+0UJsB xY/ZotVaeRWmbLY2tdyiNaHcsNyuVScGfAQoxlQsNDFrYjQdabRZZIi4JyezZ1Yw yZyxm686bLybynbFImJxyG9PgqZX/I6NT2R0o49R3HZlnYmRzA7mkhj+2JDNGk6U ShmkTlANYfgatjr51d6pMEv0bsqKHpCjetlTYqUsfKYYEMXXg7LIIDM3g1em91Tb 5Ms6YR2uLnLlE+EOzo6Ff6eKjQh98+/iWPkNOsxjlGsl29hd+s0+sg== =pImD -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
On Wed, Jun 29, 2011 at 05:04:27PM -0400, Christopher Lasater wrote: I was not using the __approval queue that is created by default, I created another one call POapproval and selected the approval lifecycle. Will this make it work the same way as the __approval queue? I checked the scrips under __approval and I do not see anything special that would create different behavior. If the queue the approval is sent to just needs to have its lifecycle be approved, then it does not seem to be working for me. The ___Approvals queue in RT is special. If you'd like RT's built-in approvals code to be triggered, you need to use that Queue. The reject code isn't done as a Scrip which is why you don't see it there, it's in the Rule I mentioned. You should consider using the built in ___Approvals queue, it will let you use the Approval link on the left side of RT and the Approvals UI it provides. If you don't want to use ___Approvals you will need to write your own Scrip to reject the original ticket. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:50 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Wed, Jun 29, 2011 at 04:45:05PM -0400, Christopher Lasater wrote: What do you mean by cascade the reject up to the Original ticket? The original ticket shows that the depends on ticket (the approval) is rejected, but the status for the original does not changed... When a ticket in the ___Approvals queue is rejected, there is code to run and reject the original ticket. lib/RT/Approval/Rule/Rejected.pm -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, June 29, 2011 4:30 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? When you reject an Approvals ticket it should cascade that Reject back up to the Original ticket automatically. That is built-in default behavior. There is no code to prevent you from resolving it after it has been rejected. -kevin From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn't I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. [1]clasa...@taleo.com [2]TALEO This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. References Visible links 1. mailto:clasa...@taleo.com 2. http://www.taleo.com/ -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== =ZVsj -END PGP SIGNATURE
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
Hey Kenneth, Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isnt this the normal process for approvals for RT? Chris From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Tuesday, June 28, 2011 3:15 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Cristopher, I'm curious. Why not just have these tickets created in a General or Review Queue and send a notification to whoever should approve of the ticket based on From or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket. Kenn LBNL On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater clasa...@taleo.com wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldnt I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. clasa...@taleo.com Error! Filename not specified. http://www.taleo.com/ This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. 2011 Training: http://bestpractical.com/services/training.html PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
Chris, I'm not sure. When we originally put in RT, there was no approvals so we created our own by creating a Queue used for Review and then based on CF values automatically moved it to the correct Queue along with notifications, etc. All history is with one ticket. Then RT came out with approvals but I never got into it. I liked our way better. Privileges were the same and easier to maintain. Kenn LBNL On Tue, Jun 28, 2011 at 12:32 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Kenneth, Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isn’t this the normal process for approvals for RT? Chris ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker *Sent:* Tuesday, June 28, 2011 3:15 PM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket ** ** Cristopher, I'm curious. Why not just have these tickets created in a General or Review Queue and send a notification to whoever should approve of the ticket based on From or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket. Kenn LBNL On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater clasa...@taleo.com wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Christopher Lasater *Sent:* Monday, June 27, 2011 3:26 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks *Christopher Lasater **Technology Analyst I **Taleo ** **T. 904.520.6046 E. clasa...@taleo.com * *Error! Filename not specified.* http://www.taleo.com/ *This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.* 2011 Training: http://bestpractical.com/services/training.html ** ** 2011 Training: http://bestpractical.com/services/training.html
