[rt-users] script : custom action by ticket creation or modification

[Horst Kriegers]

Hello,
 
the following scrip works only On transaction but not wen a new
ticket is created.
What is wrong ?
 
 
- Condition : User Defined
- Custom condition :
 
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
 
if ($trans-Type eq 'CustomField') {
  my $cf = new RT::CustomField($RT::SystemUser);
  $cf-LoadByName(Queue = $ticket-QueueObj-id, Name =
Qualification sécurité);
  return 0 unless $cf-id;
  
  if ($trans-Field == $cf-id  $trans-NewValue eq Oui) {
return 1;
  }
  
}
return 0; 
 
 
 
Thanks in advance for your help.
Horst

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Re: [rt-users] script : custom action by ticket creation or modification

[Kevin Falcone]

On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote:
the following scrip works only On transaction but not wen a new ticket 
 is created.
What is wrong ?

Your condition says only work when this is a custom field change, it
doesn't consider Create types at all.

-kevin

- Condition : User Defined
- Custom condition :
 
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
 
if ($trans-Type eq 'CustomField') {
  my $cf = new RT::CustomField($RT::SystemUser);
  $cf-LoadByName(Queue = $ticket-QueueObj-id, Name = Qualification 
 securite);
  return 0 unless $cf-id;
 
  if ($trans-Field == $cf-id  $trans-NewValue eq Oui) {
return 1;
  }
 
}
return 0;


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