Re: [rt-users] Forking a ticket

2008-12-03 Thread Jerrad Pierce
On Wed, Dec 3, 2008 at 12:41, Torsten Brumm
<[EMAIL PROTECTED]> wrote:
> Hi Mark,
> really nice module.
>
> I'm getting the following output: QuoteTransaction = 106 -- CreateType =
> Pretask at the page:
> http://rt.local/Ticket/Create.html?CreateType=Pretask&QuoteTransaction=106&Queue=1
>
> Is this needed or still debugging output?
I assumed it was a gentle reminder to the user of what's going on.
In case, say, you walk away for a bit and come back.

-- 
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Re: [rt-users] Forking a ticket

2008-12-03 Thread Roedel, Mark
Nice catch, Torsten.  Yes, that's debugging output.

 

To remove it, you can comment out the print statement at line 10 of 

$RTBaseDir/local/plugins/RT-Extension-ForkTicket/html/Callbacks/RT-Exten
sion-Forkticket/Ticket/Create.html

 

I'll get that corrected in the download package shortly.

 

--

Mark Roedel

Senior Programmer/Analyst - Web Services

LeTourneau University

 

From: Torsten Brumm [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, December 03, 2008 11:41 AM
To: Roedel, Mark
Cc: Joop; RT Users
Subject: Re: [rt-users] Forking a ticket

 

Hi Mark,
really nice module. 

I'm getting the following output: QuoteTransaction = 106 -- CreateType =
Pretask at the page:
http://rt.local/Ticket/Create.html?CreateType=Pretask&QuoteTransaction=1
06&Queue=1

Is this needed or still debugging output?

Torsten

2008/11/26 Roedel, Mark <[EMAIL PROTECTED]>

-Original Message-
From: Joop [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 26, 2008 5:14 AM
To: Roedel, Mark
Cc: RT Users
Subject: Re: [rt-users] Forking a ticket

>> If this is still on anybody's radar, I've finally gotten around to
>> packaging the callbacks and related pages referred to below into a
>> plugin for RT 3.8.x, and it's currently available for download from
>
> Thanks, I just tried it and it works for me. One little thing though:
> in the README you say: 'and add an entry for RT::Plugin::ForkTicket to
> the @Plugins array'. I had to change that to: 'and add an entry for
> RT::Extension::ForkTicket to the @Plugins array', otherwise Apache
> won't restart.



Oops -- nice catch.  I've corrected that in the download package.
Thanks, Joop!


--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University



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Torsten Brumm

http://www.torsten-brumm.de




Spam
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Forget previous vote
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Re: [rt-users] Forking a ticket

2008-12-03 Thread Torsten Brumm
Hi Mark,
really nice module.

I'm getting the following output: *QuoteTransaction = 106 -- CreateType =
Pretask* at the page:
http://rt.local/Ticket/Create.html?CreateType=Pretask&QuoteTransaction=106&Queue=1

Is this needed or still debugging output?

Torsten
2008/11/26 Roedel, Mark <[EMAIL PROTECTED]>

> -Original Message-
> From: Joop [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, November 26, 2008 5:14 AM
> To: Roedel, Mark
> Cc: RT Users
> Subject: Re: [rt-users] Forking a ticket
>
> >> If this is still on anybody's radar, I've finally gotten around to
> >> packaging the callbacks and related pages referred to below into a
> >> plugin for RT 3.8.x, and it's currently available for download from
> >
> > Thanks, I just tried it and it works for me. One little thing though:
> > in the README you say: 'and add an entry for RT::Plugin::ForkTicket to
> > the @Plugins array'. I had to change that to: 'and add an entry for
> > RT::Extension::ForkTicket to the @Plugins array', otherwise Apache
> > won't restart.
>
>
> Oops -- nice catch.  I've corrected that in the download package.
> Thanks, Joop!
>
> --
> Mark Roedel
> Senior Programmer/Analyst - Web Services
> LeTourneau University
>
>
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>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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Re: [rt-users] Forking a ticket

2008-11-26 Thread Roedel, Mark
-Original Message-
From: Joop [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, November 26, 2008 5:14 AM
To: Roedel, Mark
Cc: RT Users
Subject: Re: [rt-users] Forking a ticket

>> If this is still on anybody's radar, I've finally gotten around to
>> packaging the callbacks and related pages referred to below into a
>> plugin for RT 3.8.x, and it's currently available for download from
>
> Thanks, I just tried it and it works for me. One little thing though:
> in the README you say: 'and add an entry for RT::Plugin::ForkTicket to
> the @Plugins array'. I had to change that to: 'and add an entry for 
> RT::Extension::ForkTicket to the @Plugins array', otherwise Apache 
> won't restart.


Oops -- nice catch.  I've corrected that in the download package.
Thanks, Joop!

--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University


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Re: [rt-users] Forking a ticket

2008-11-26 Thread Joop
Roedel, Mark wrote:
> If this is still on anybody's radar, I've finally gotten around to
> packaging the callbacks and related pages referred to below into a
> plugin for RT 3.8.x, and it's currently available for download from
>
>   
Thanks, I just tried it and it works for me. One little thing though: in 
the README you say:
'and add an entry for RT::Plugin::ForkTicket to the @Plugins array'. I 
had to change that to:
'and add an entry for RT::Extension::ForkTicket to the @Plugins array', 
otherwise Apache won't restart.

Thanks again for your work.

Joop

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Re: [rt-users] Forking a ticket

2008-11-25 Thread Roedel, Mark
If this is still on anybody's radar, I've finally gotten around to
packaging the callbacks and related pages referred to below into a
plugin for RT 3.8.x, and it's currently available for download from


http://www.letu.edu/people/markroedel/RT-Extension-ForkTicket-0.1.tgz

If it looks like it's going to be useful beyond our campus, I'll start
working on a more permanent download location.


--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Roedel,
Mark
Sent: Friday, August 22, 2008 9:49 AM
To: RT Users
Subject: Re: [rt-users] Forking a ticket

When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
callbacks (I did keep the standalone select-queue page, although at some
point I'd like to try eliminating that as well with some sort of ajaxy
dropdown queue selector) so I wouldn't have to keep re-patching each
upgrade.  If there's interest, I can knock together some documentation
and make my version available for download somewhere.


--
Mark Roedel
Senior Programmer/Analyst - Web Services LeTourneau University Longview,
Texas  USA


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Drew
Barnes
Sent: Friday, August 22, 2008 8:40 AM
To: Jerrad Pierce
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Forking a ticket

I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very
well in 3.6.5.  I'm still working on testing my local mods on a test box
before I do a full upgrade.

Jerrad Pierce wrote:
> List archives turn up these relevant threads:
>
> http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for
> k
>
> http://www.gossamer-threads.com/lists/rt/users/16845
> http://page.mi.fu-berlin.de/pape/rt3screenshots/
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Re: [rt-users] Forking a ticket

2008-08-26 Thread Jerrad Pierce
Another alternative http://wiki.bestpractical.com/view/ForkIntoNewTicket

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Re: [rt-users] Forking a ticket

2008-08-25 Thread David Sitsky
Roedel, Mark wrote:
> I do really like the built-in capability to create a related ticket, but
> Dirk's patchset adds a couple of things to it that have been really
> valuable to us:
> 
> (1) The newly created ticket is preloaded with the contents of a
> particular transaction, and

This is really important for me... as often the contents of the 
transaction I want to "fork" have attachments that I'd want to bring 
across as well, and doing this manually is more than just cut-n-paste..

> (2) You get to choose which queue the new ticket is going into.
> 
> Yeah, we're only saving a bit of copying and pasting and a few clicks,
> but streamlining a process is always nice, right?

Definitely.

> RT's callback capability made it pretty easy to convert Dirk's patches
> into something that looks more like a standalone extension.  Once we get
> through the start of classes here, I'll package it up with some
> documentation and an installer and make it available.

Fantastic... really looking forward to seeing this!

-- 
Cheers,
David

Nuix Pty Ltd
Suite 79, 89 Jones St, Ultimo NSW 2007, AustraliaPh: +61 2 9280 0699
Web: http://www.nuix.comFax: +61 2 9212 6902
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Re: [rt-users] Forking a ticket

2008-08-25 Thread Roedel, Mark
I do really like the built-in capability to create a related ticket, but
Dirk's patchset adds a couple of things to it that have been really
valuable to us:

(1) The newly created ticket is preloaded with the contents of a
particular transaction, and

(2) You get to choose which queue the new ticket is going into.

Yeah, we're only saving a bit of copying and pasting and a few clicks,
but streamlining a process is always nice, right?

RT's callback capability made it pretty easy to convert Dirk's patches
into something that looks more like a standalone extension.  Once we get
through the start of classes here, I'll package it up with some
documentation and an installer and make it available.

--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University


-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED] 
Sent: Sunday, August 24, 2008 7:26 PM
To: David Sitsky
Cc: Joop van de Wege; RT Users; Roedel, Mark
Subject: Re: [rt-users] Forking a ticket


On Aug 24, 2008, at 8:19 PM, David Sitsky wrote:

> Joop van de Wege wrote:
>> Roedel, Mark wrote:
>>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch 
>>> into callbacks (I did keep the standalone select-queue page, 
>>> although at some point I'd like to try eliminating that as well with

>>> some sort of ajaxy dropdown queue selector) so I wouldn't have to 
>>> keep re-patching each upgrade.  If there's interest, I can knock 
>>> together some documentation and make my version available for 
>>> download somewhere.
>
> Please add me to the list as well, since I am using RT 3.8.0.  Given 
> that this patch has been around for a long time, is there any reason 
> why it hasn't been accepted into the core distribution of RT?  It 
> seems like a modification a lot of people would benefit from..

Well, we started with the "Clone ticket" stuff we built for 3.8, but
many users were...quite vocal about how they preferred "create a new
related ticket" instead.

Of course, my ideal is to provide reasonable hooks to make it easy to
create an extension like this and not need to patch RT.
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Re: [rt-users] Forking a ticket

2008-08-24 Thread Jesse Vincent

On Aug 24, 2008, at 8:19 PM, David Sitsky wrote:

> Joop van de Wege wrote:
>> Roedel, Mark wrote:
>>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch  
>>> into
>>> callbacks (I did keep the standalone select-queue page, although  
>>> at some
>>> point I'd like to try eliminating that as well with some sort of  
>>> ajaxy
>>> dropdown queue selector) so I wouldn't have to keep re-patching each
>>> upgrade.  If there's interest, I can knock together some  
>>> documentation
>>> and make my version available for download somewhere.
>>
>> I'm too interested since I tried the patch of Dirk but it fails with
>> 3.8.x and there is a piece of code that almost does what the patch  
>> does
>> but not quite to my taste. So add me to the list please.
>
> Please add me to the list as well, since I am using RT 3.8.0.  Given
> that this patch has been around for a long time, is there any reason  
> why
> it hasn't been accepted into the core distribution of RT?  It seems  
> like
> a modification a lot of people would benefit from..
>
Well, we started with the "Clone ticket" stuff we built for 3.8, but  
many users were...quite vocal about how they preferred "create a new  
related ticket" instead.

Of course, my ideal is to provide reasonable hooks to make it easy to  
create an extension like this and not need to patch RT.

> -- 
> Cheers,
> David
>
> Nuix Pty Ltd
> Suite 79, 89 Jones St, Ultimo NSW 2007, AustraliaPh: +61 2 9280  
> 0699
> Web: http://www.nuix.comFax: +61 2 9212  
> 6902
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Re: [rt-users] Forking a ticket

2008-08-24 Thread David Sitsky
Joop van de Wege wrote:
> Roedel, Mark wrote:
>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
>> callbacks (I did keep the standalone select-queue page, although at some
>> point I'd like to try eliminating that as well with some sort of ajaxy
>> dropdown queue selector) so I wouldn't have to keep re-patching each
>> upgrade.  If there's interest, I can knock together some documentation
>> and make my version available for download somewhere.
> 
> I'm too interested since I tried the patch of Dirk but it fails with 
> 3.8.x and there is a piece of code that almost does what the patch does 
> but not quite to my taste. So add me to the list please.

Please add me to the list as well, since I am using RT 3.8.0.  Given 
that this patch has been around for a long time, is there any reason why 
it hasn't been accepted into the core distribution of RT?  It seems like 
a modification a lot of people would benefit from..

-- 
Cheers,
David

Nuix Pty Ltd
Suite 79, 89 Jones St, Ultimo NSW 2007, AustraliaPh: +61 2 9280 0699
Web: http://www.nuix.comFax: +61 2 9212 6902
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Re: [rt-users] Forking a ticket

2008-08-24 Thread Joop van de Wege
Roedel, Mark wrote:
> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
> callbacks (I did keep the standalone select-queue page, although at some
> point I'd like to try eliminating that as well with some sort of ajaxy
> dropdown queue selector) so I wouldn't have to keep re-patching each
> upgrade.  If there's interest, I can knock together some documentation
> and make my version available for download somewhere.

I'm too interested since I tried the patch of Dirk but it fails with 
3.8.x and there is a piece of code that almost does what the patch does 
but not quite to my taste. So add me to the list please.

Regards,

Joop


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Re: [rt-users] Forking a ticket

2008-08-22 Thread Drew Barnes
That would be fantastic.  I could probably provide a low bandwidth 
mirror if you needed.


Robert Keidel wrote:
> Hi Mark,
>
> I would be very interested in a documentation, and if possible a download.
>
> Robert Keidel
>
> IRIS International
> Chatsworth, CA
>
> On Fri, Aug 22, 2008 at 7:48 AM, Roedel, Mark <[EMAIL PROTECTED] 
> <mailto:[EMAIL PROTECTED]>> wrote:
>
> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch
> into
> callbacks (I did keep the standalone select-queue page, although
> at some
> point I'd like to try eliminating that as well with some sort of ajaxy
> dropdown queue selector) so I wouldn't have to keep re-patching each
> upgrade.  If there's interest, I can knock together some documentation
> and make my version available for download somewhere.
>
>
> --
> Mark Roedel
> Senior Programmer/Analyst - Web Services
> LeTourneau University
> Longview, Texas  USA
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>
> [mailto:[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>] On Behalf Of Drew
> Barnes
> Sent: Friday, August 22, 2008 8:40 AM
> To: Jerrad Pierce
> Cc: rt-users@lists.bestpractical.com
> <mailto:rt-users@lists.bestpractical.com>
> Subject: Re: [rt-users] Forking a ticket
>
> I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very
> well in 3.6.5. <http://3.6.5.>  I'm still working on testing my
> local mods on a test box
> before I do a full upgrade.
>
> Jerrad Pierce wrote:
> > List archives turn up these relevant threads:
> >
> >
> http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for
> > k
> >
> > http://www.gossamer-threads.com/lists/rt/users/16845
> > http://page.mi.fu-berlin.de/pape/rt3screenshots/
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>
> 
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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Re: [rt-users] Forking a ticket

2008-08-22 Thread Robert Keidel
Hi Mark,

I would be very interested in a documentation, and if possible a download.

Robert Keidel

IRIS International
Chatsworth, CA

On Fri, Aug 22, 2008 at 7:48 AM, Roedel, Mark <[EMAIL PROTECTED]> wrote:

> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
> callbacks (I did keep the standalone select-queue page, although at some
> point I'd like to try eliminating that as well with some sort of ajaxy
> dropdown queue selector) so I wouldn't have to keep re-patching each
> upgrade.  If there's interest, I can knock together some documentation
> and make my version available for download somewhere.
>
>
> --
> Mark Roedel
> Senior Programmer/Analyst - Web Services
> LeTourneau University
> Longview, Texas  USA
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Drew
> Barnes
> Sent: Friday, August 22, 2008 8:40 AM
> To: Jerrad Pierce
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Forking a ticket
>
> I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very
> well in 3.6.5.  I'm still working on testing my local mods on a test box
> before I do a full upgrade.
>
> Jerrad Pierce wrote:
> > List archives turn up these relevant threads:
> >
> > http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for
> > k
> >
> > http://www.gossamer-threads.com/lists/rt/users/16845
> > http://page.mi.fu-berlin.de/pape/rt3screenshots/
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Re: [rt-users] Forking a ticket

2008-08-22 Thread Roedel, Mark
When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into
callbacks (I did keep the standalone select-queue page, although at some
point I'd like to try eliminating that as well with some sort of ajaxy
dropdown queue selector) so I wouldn't have to keep re-patching each
upgrade.  If there's interest, I can knock together some documentation
and make my version available for download somewhere.


--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
Longview, Texas  USA


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Drew
Barnes
Sent: Friday, August 22, 2008 8:40 AM
To: Jerrad Pierce
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Forking a ticket

I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very
well in 3.6.5.  I'm still working on testing my local mods on a test box
before I do a full upgrade.

Jerrad Pierce wrote:
> List archives turn up these relevant threads:
>
> http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for
> k
>
> http://www.gossamer-threads.com/lists/rt/users/16845
> http://page.mi.fu-berlin.de/pape/rt3screenshots/
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Re: [rt-users] Forking a ticket

2008-08-22 Thread Drew Barnes
I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very 
well in 3.6.5.  I'm still working on testing my local mods on a test box 
before I do a full upgrade.

Jerrad Pierce wrote:
> List archives turn up these relevant threads:
>
> http://www.gossamer-threads.com/lists/rt/users/13402?search_string=fork
>
> http://www.gossamer-threads.com/lists/rt/users/16845
> http://page.mi.fu-berlin.de/pape/rt3screenshots/
>
> -- 
> Cambridge Energy Alliance: Save money & the planet
> 
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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Re: [rt-users] Forking a ticket

2008-08-21 Thread Jerrad Pierce
List archives turn up these relevant threads:

http://www.gossamer-threads.com/lists/rt/users/13402?search_string=fork

http://www.gossamer-threads.com/lists/rt/users/16845
http://page.mi.fu-berlin.de/pape/rt3screenshots/

-- 
Cambridge Energy Alliance: Save money & the planet
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