Re: [rt-users] Is a time zone user preference available?
Thanks for the information Raphaël. I am using 0.8_01, but I am having some issues getting FF4 to work properly with it (as far as SSO is concerned). I may just wait for the next release of RT::Authen:ExternalAuth, and see if this fixes the issue. Thanks once more for your reply :). Regards, --Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Tuesday, May 03, 2011 8:25 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? In fact it does work with FF4, even if the same SSO Failed and no user to test with. Nexting message appears in my logs... i'm just living with it my version of RT::Authen:ExternalAuth is 0.08 running on a Mandriva 2010 i have not tested with later versions of authen plugin (maybe i should) Raphaël Eli Guzman eguz...@cvimellesgriot.com 02/05/2011 20:06 A Raphaël MOUNEYRES raphael.mouney...@sagemcom.com, rt-users@lists.bestpractical.com cc Objet RE: [rt-users] Is a time zone user preference available? Thanks for the information Raphaël. I have tried SSO with Firefox 4 as well, and the LDAP authentication piece works but I have been unable to get the SSO piece working properly. Same error gets generated in FF4 as it does in IE8: [Mon May 2 16:16:37 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-uthen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Mon May 2 16:16:37 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authn-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Mon May 2 16:16:37 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugns/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) I am running 3.8.9 rather than 3.8.8, so that may be the key difference (besides being on RHEL 5.6). If you don't mind me asking what version of RT::Authen:ExternalAuth are you currently running (and on what server platform)? Not sure if you are on an earlier/later version, but if you are on a later version this may be useful information, as I may just need to upgrade it. Thanks, Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Monday, May 02, 2011 1:31 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, May 03, 2011 9:20 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Thanks once again for all of the input, IE is indeed the primary browser here, but we do have users using Mozilla Firefox 4 as well. I have tried logging in within FF4, and I get the same errors as I do in IE. I think that there is some basic link not taking place between IE(FF4) and RT (RT::Auth*), which is interesting (or rather odd) since as I mentioned before, I am able to login using LDAP directly (though unable I may be of passing the SSO check itself). I read on a previous message that RT::Auth* was now at 0.08_02 (not sure if this is correct)? Perhaps I should use this version with RT 3.89 and see if this fixes the issue. You mentioned mod_auth_kerb, and I actually do have mod_auth_kerb installed for Apache2, so I'm thinking this could be another likely way to go (would this work for FF4 as well?). I've also used Likewise Open to physically join the server to our primary domain controller, but this has not made much of a difference (yet) - although I am sure that a separate connector has to probably be setup within Likewise for RT (but I am at the moment not familiar with this option). As another feasible option for SSO, would it be better to just use an AD synchronized OpenLDAP server, using something like a DBI Authentication module? RT::Authen::ExternalAuth does not provide transparent SSO using spnego What you're seeing in the logs is the support for cookie based SSO If you want to tie IE or a kerberized FF to an AD server using windows SSO, you want mod_auth_kerb -kevin Thanks for the reply Kevin, I am looking at configuring mod-auth-kerb. Should I yield any positive results, I'll make sure to post a follow up to the list. --Eli
Re: [rt-users] Is a time zone user preference available?
In fact it does work with FF4, even if the same SSO Failed and no user to test with. Nexting message appears in my logs... i'm just living with it my version of RT::Authen:ExternalAuth is 0.08 running on a Mandriva 2010 i have not tested with later versions of authen plugin (maybe i should) Raphaël Eli Guzman eguz...@cvimellesgriot.com 02/05/2011 20:06 A Raphaël MOUNEYRES raphael.mouney...@sagemcom.com, rt-users@lists.bestpractical.com cc Objet RE: [rt-users] Is a time zone user preference available? Thanks for the information Raphaël. I have tried SSO with Firefox 4 as well, and the LDAP authentication piece works but I have been unable to get the SSO piece working properly. Same error gets generated in FF4 as it does in IE8: [Mon May 2 16:16:37 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-uthen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Mon May 2 16:16:37 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authn-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Mon May 2 16:16:37 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugns/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) I am running 3.8.9 rather than 3.8.8, so that may be the key difference (besides being on RHEL 5.6). If you don't mind me asking what version of RT::Authen:ExternalAuth are you currently running (and on what server platform)? Not sure if you are on an earlier/later version, but if you are on a later version this may be useful information, as I may just need to upgrade it. Thanks, Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Monday, May 02, 2011 1:31 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Is a time zone user preference available?
Thanks once again for all of the input, IE is indeed the primary browser here, but we do have users using Mozilla Firefox 4 as well. I have tried logging in within FF4, and I get the same errors as I do in IE. I think that there is some basic link not taking place between IE(FF4) and RT (RT::Auth*), which is interesting (or rather odd) since as I mentioned before, I am able to login using LDAP directly (though unable I may be of passing the SSO check itself). I read on a previous message that RT::Auth* was now at 0.08_02 (not sure if this is correct)? Perhaps I should use this version with RT 3.89 and see if this fixes the issue. You mentioned mod_auth_kerb, and I actually do have mod_auth_kerb installed for Apache2, so I'm thinking this could be another likely way to go (would this work for FF4 as well?). I've also used Likewise Open to physically join the server to our primary domain controller, but this has not made much of a difference (yet) - although I am sure that a separate connector has to probably be setup within Likewise for RT (but I am at the moment not familiar with this option). As another feasible option for SSO, would it be better to just use an AD synchronized OpenLDAP server, using something like a DBI Authentication module? RT::Authen::ExternalAuth does not provide transparent SSO using spnego What you're seeing in the logs is the support for cookie based SSO If you want to tie IE or a kerberized FF to an AD server using windows SSO, you want mod_auth_kerb -kevin pgpJMLLeCVQ4f.pgp Description: PGP signature
Re: [rt-users] Is a time zone user preference available?
Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. #
Re: [rt-users] Is a time zone user preference available?
On Fri, Apr 29, 2011 at 01:58:16PM -0600, Eli Guzman wrote: On Thu, Apr 28, 2011 at 02:10:20PM -0600, Eli Guzman wrote: I have one more issue, I am working on and this is enabling the full SSO (auto-login) function of RT::Authen::LDAP, but I keep running into some issues. AD users are able to authenticated against AD, but the RT interface won't automatically log them in. I think my RT_SiteConfig.pm (the one located at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc) is correct: This should really be a separate email to the list, but you don't appear to be running the current release of RT::Authen::ExternalAuth Please provide your RT and extension versions -kevin Hey Kevin, I am currently running RT-Authen-ExternalAuth 0.8_01, and RT 3.89: cpan -l output lib::RT::Authen::ExternalAuth 0.08_01 lib::RT::Authen::ExternalAuth::DBI undef lib::RT::Authen::ExternalAuth::LDAP undef lib::RT::Authen::ExternalAuth::DBI::Cookie undef blib::lib::RT::Authen::ExternalAuth 0.08_01 I thought I was at the latest version for RT-Authen-ExternalAuth, has another release been made available? If this is the case I can download and install if needed. Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. RT-Authen-ExternalAuth doesn't provide spnego/sso for IE you have to configure something like mod_auth_kerb for that -kevin This is essentially the last piece we have before finishing up this setup so any advice you may have could be very useful to us. Regards, --Eli pgpFmNgMrWxvs.pgp Description: PGP signature
Re: [rt-users] Is a time zone user preference available?
Thanks for the information Raphaël. I have tried SSO with Firefox 4 as well, and the LDAP authentication piece works but I have been unable to get the SSO piece working properly. Same error gets generated in FF4 as it does in IE8: [Mon May 2 16:16:37 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-uthen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Mon May 2 16:16:37 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authn-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) [Mon May 2 16:16:37 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugns/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) I am running 3.8.9 rather than 3.8.8, so that may be the key difference (besides being on RHEL 5.6). If you don't mind me asking what version of RT::Authen:ExternalAuth are you currently running (and on what server platform)? Not sure if you are on an earlier/later version, but if you are on a later version this may be useful information, as I may just need to upgrade it. Thanks, Eli From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raphaël MOUNEYRES Sent: Monday, May 02, 2011 1:31 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hi, Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. on my RT 3.8.8, the only Way to have SSO working is to use firefox (wich writes the cookie corerctly) I've not been able to have Internet Explorer write the cookie, so i'm using firefox 4.0. Raphaël
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, May 02, 2011 9:40 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Fri, Apr 29, 2011 at 01:58:16PM -0600, Eli Guzman wrote: On Thu, Apr 28, 2011 at 02:10:20PM -0600, Eli Guzman wrote: I have one more issue, I am working on and this is enabling the full SSO (auto-login) function of RT::Authen::LDAP, but I keep running into some issues. AD users are able to authenticated against AD, but the RT interface won't automatically log them in. I think my RT_SiteConfig.pm (the one located at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc) is correct: This should really be a separate email to the list, but you don't appear to be running the current release of RT::Authen::ExternalAuth Please provide your RT and extension versions -kevin Hey Kevin, I am currently running RT-Authen-ExternalAuth 0.8_01, and RT 3.89: cpan -l output lib::RT::Authen::ExternalAuth 0.08_01 lib::RT::Authen::ExternalAuth::DBI undef lib::RT::Authen::ExternalAuth::LDAP undef lib::RT::Authen::ExternalAuth::DBI::Cookie undef blib::lib::RT::Authen::ExternalAuth 0.08_01 I thought I was at the latest version for RT-Authen-ExternalAuth, has another release been made available? If this is the case I can download and install if needed. Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. RT-Authen-ExternalAuth doesn't provide spnego/sso for IE you have to configure something like mod_auth_kerb for that -kevin This is essentially the last piece we have before finishing up this setup so any advice you may have could be very useful to us. Regards, --Eli Thanks once again for all of the input, IE is indeed the primary browser here, but we do have users using Mozilla Firefox 4 as well. I have tried logging in within FF4, and I get the same errors as I do in IE. I think that there is some basic link not taking place between IE(FF4) and RT (RT::Auth*), which is interesting (or rather odd) since as I mentioned before, I am able to login using LDAP directly (though unable I may be of passing the SSO check itself). I read on a previous message that RT::Auth* was now at 0.08_02 (not sure if this is correct)? Perhaps I should use this version with RT 3.89 and see if this fixes the issue. You mentioned mod_auth_kerb, and I actually do have mod_auth_kerb installed for Apache2, so I'm thinking this could be another likely way to go (would this work for FF4 as well?). I've also used Likewise Open to physically join the server to our primary domain controller, but this has not made much of a difference (yet) - although I am sure that a separate connector has to probably be setup within Likewise for RT (but I am at the moment not familiar with this option). As another feasible option for SSO, would it be better to just use an AD synchronized OpenLDAP server, using something like a DBI Authentication module? Regards, Eli
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, April 28, 2011 9:08 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Thu, Apr 28, 2011 at 02:10:20PM -0600, Eli Guzman wrote: I have one more issue, I am working on and this is enabling the full SSO (auto-login) function of RT::Authen::LDAP, but I keep running into some issues. AD users are able to authenticated against AD, but the RT interface won't automatically log them in. I think my RT_SiteConfig.pm (the one located at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc) is correct: This should really be a separate email to the list, but you don't appear to be running the current release of RT::Authen::ExternalAuth Please provide your RT and extension versions -kevin Hey Kevin, I am currently running RT-Authen-ExternalAuth 0.8_01, and RT 3.89: cpan -l output lib::RT::Authen::ExternalAuth 0.08_01 lib::RT::Authen::ExternalAuth::DBI undef lib::RT::Authen::ExternalAuth::LDAP undef lib::RT::Authen::ExternalAuth::DBI::Cookie undef blib::lib::RT::Authen::ExternalAuth 0.08_01 I thought I was at the latest version for RT-Authen-ExternalAuth, has another release been made available? If this is the case I can download and install if needed. Just to recap: LDAP authentication works, the SSO piece (the automatic logon into the interface) fails. This is essentially the last piece we have before finishing up this setup so any advice you may have could be very useful to us. Regards, --Eli
Re: [rt-users] Is a time zone user preference available?
#
79
80 # If $username is defined, we have a good SSO $username and can
81 # safely bypass the password checking later on; primarily
because
82 # it's VERY unlikely we even have a password to check if an SSO
succeeded.
83 $pass_bypass = 0;
84 if(defined($username)) {
85 $RT::Logger-debug(Pass not going to be checked,
attempting SSO);
86 $pass_bypass = 1;
87 } else {
88
89 # SSO failed and no $user was passed for a login attempt
90 # We only don't return here because the next iteration
could be an SSO attempt
91 unless(defined($given_user)) {
92 $RT::Logger-debug(SSO Failed and no user to test
with. Nexting);
93 next;
94 }
95
96 # We don't have an SSO login, so we will be using the
credentials given
97 # on RT's login page to do our authentication.
98 $username = $given_user;
So here is where it gets a bit dicey for me, I am not entirely certain if the
value for the $username variable (line 76) is being properly passed by our AD
server and fails the SSO check (line 92), and then immediately jumps to line 98
to wait for the authentication to be manually entered (this part works if
credentials are entered manually, LDAP authentication goes through normally).
So my question is why is it nexting (as per the rt.log), and not picking up the
user name from the operating environment (just as an FYI most of our users are
on Windows XP, 7 clients, running IE8 and Mozilla Firefox 3.6+), and
automatically picking up on the credentials for the user.
My guess is that I have something probably not set correctly within the
RT_SiteCOnfig.pm (for RT::Authen::LDAP), or the issue could be a missing Perl
component (probably not being called from httpd.conf) I have not thought of as
of yet. But as I said this are just initial guesses - any input anyone can
offer would be great.
Thanks,
Eli
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, April 21, 2011 8:51 PM
To: Eli Guzman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference available?
Hello,
Look into logs for additional info about blank page.
You have several options:
* switch over fcgi
* figure out why modperl handler doesn't work
* find/write patch for RT that uses Env::C in Date.pm
On Fri, Apr 22, 2011 at 4:27 AM, Eli Guzman eguz...@cvimellesgriot.com wrote:
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli
Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference available?
Original Message
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To:
Eli Guzman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference available?
Hello,
Do you use mod_perl? Try SetHandler modperl instead of SetHandler
perl-script in apache's config. Don't forget to stop/start the
server.
On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman
eguz...@cvimellesgriot.com wrote:
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time
zone user preference available?
On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote:
There's no need for elaborate schemes. Timezone, along with
language, is on the user About Me page.
Thomas
Hey Thomas,
Thanks a bunch, somehow I missed that ;).
Eli
Not sure how common this issue is, but I have changed the 'About
Me' timezone preferences, however the change isn't reflected on
the interface. See images below:
http://min.us/mDnN4uxnfqIBg#1
You've neglected to say:
What you set it to in About Me.
What time you expect to see.
I see something roughly 2 hours behind the current time, so assume
it is showing in Mountain time
-kevin
I had the $Timezone variable in RT_SiteConfig.pm set to the
following: Set($Timezone , 'US/Mountain'); but I commented this
out (restarted httpd services)to see if there was any change to
the interface, but nothing so far. Time is being synched via
NTPD/system clock is not currently set to UTC/and system TZ is
set to Denver TZ (-0700 GMT). Could I be missing something
obvious here?
Thanks for any insights!
Regards,
Eli
Hey Kevin,
Yes you are correct, it is showing that it is currently set
Mountain TZ (which
Re: [rt-users] Is a time zone user preference available?
On Thu, Apr 28, 2011 at 02:10:20PM -0600, Eli Guzman wrote: I have one more issue, I am working on and this is enabling the full SSO (auto-login) function of RT::Authen::LDAP, but I keep running into some issues. AD users are able to authenticated against AD, but the RT interface won't automatically log them in. I think my RT_SiteConfig.pm (the one located at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc) is correct: This should really be a separate email to the list, but you don't appear to be running the current release of RT::Authen::ExternalAuth Please provide your RT and extension versions -kevin pgpkBg6VK5KJb.pgp Description: PGP signature
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Original Message From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To: Eli Guzman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hello, Do you use mod_perl? Try SetHandler modperl instead of SetHandler perl-script in apache's config. Don't forget to stop/start the server. On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman eguz...@cvimellesgriot.com wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli Hey Ruslan, I can give that a try and let you know if it fixes the issue; thanks for the input. Regards, Eli Hey Ruslan, I have mod_perl installed on the system: [root@xxx ~]# yum list mod_perl Loaded plugins: rhnplugin, security Installed Packages mod_perl.x86_64 2.0.4-6.el5 installed However I was not using it directly with RT3, here is my /etc/httpd/conf.d/rt3.conf: Alias /ticket /opt/rt3/share/html PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script #SetHandler modperl -- Interface did not load -- just a blank screen PerlHandler RT::Mason At first I tried reloading apache with the 'SetHandler modperl' line but this caused RT3 not to load (just a blank screen) so as you can see I commented out the line, and reloaded httpd services, the RT app was returned to normal at that point. So I am guessing that the RPM version I have installed of mod_perl is not compatible with RT3, so this leaves me with being able to use perl-script handler. I did change the system time to just use UTC: [root@xxx ~]# date Fri Apr 22 00:10:12 UTC 2011 I reloaded MySQL services and this forced the database to use UTC instead of MDT: mysql select distinct @@system_time_zone from user; ++ | @@system_time_zone | ++ | UTC| ++ 1 row in set (0.00 sec) Now the database shows the time as UTC, and so do tickets on the RT interface as well. However, I am still unable to change to different timezones for any user. Could this be an inconsistency of using SetHandler perl-script rather than 'mod_perl' in my RT3 specific Apache configuration? And if this is the case, since I am unable to use the RPM version of mod_perl; should I just build mod_perl from source and see if this corrects the problem? Could something be missing from my main Apache configuration (meaning /etc/httpd/conf/httpd.conf)? At the moment I am still somewhat stumped
Re: [rt-users] Is a time zone user preference available?
Hello, Look into logs for additional info about blank page. You have several options: * switch over fcgi * figure out why modperl handler doesn't work * find/write patch for RT that uses Env::C in Date.pm On Fri, Apr 22, 2011 at 4:27 AM, Eli Guzman eguz...@cvimellesgriot.com wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Original Message From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To: Eli Guzman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hello, Do you use mod_perl? Try SetHandler modperl instead of SetHandler perl-script in apache's config. Don't forget to stop/start the server. On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman eguz...@cvimellesgriot.com wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli Hey Ruslan, I can give that a try and let you know if it fixes the issue; thanks for the input. Regards, Eli Hey Ruslan, I have mod_perl installed on the system: [root@xxx ~]# yum list mod_perl Loaded plugins: rhnplugin, security Installed Packages mod_perl.x86_64 2.0.4-6.el5 installed However I was not using it directly with RT3, here is my /etc/httpd/conf.d/rt3.conf: Alias /ticket /opt/rt3/share/html PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script #SetHandler modperl -- Interface did not load -- just a blank screen PerlHandler RT::Mason At first I tried reloading apache with the 'SetHandler modperl' line but this caused RT3 not to load (just a blank screen) so as you can see I commented out the line, and reloaded httpd services, the RT app was returned to normal at that point. So I am guessing that the RPM version I have installed of mod_perl is not compatible with RT3, so this leaves me with being able to use perl-script handler. I did change the system time to just use UTC: [root@xxx ~]# date Fri Apr 22 00:10:12 UTC 2011 I reloaded MySQL services and this forced the database to use UTC instead of MDT: mysql select distinct @@system_time_zone from user; ++ | @@system_time_zone | ++ | UTC | ++ 1 row in set (0.00 sec) Now the database shows the time as UTC, and so do tickets on the RT interface as well. However, I am still unable to change to different timezones for any user. Could this be an inconsistency of using SetHandler perl-script rather than 'mod_perl' in my RT3 specific Apache configuration
Re: [rt-users] Is a time zone user preference available?
There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, April 20, 2011 10:44 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli Guzman Sent: Wednesday, April 20, 2011 10:48 AM To: Thomas Sibley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, April 20, 2011 10:44 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli
Re: [rt-users] Is a time zone user preference available?
On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli pgpl2fNmfGDgK.pgp Description: PGP signature
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli
Re: [rt-users] Is a time zone user preference available?
On Wed, Apr 20, 2011 at 02:14:29PM -0600, Eli Guzman wrote: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Changing timezones for me and saving and then navigating to a ticket display page changes it for me locally. You can always try logging out and back in if you suspect something wacky in your sessions. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. RT stores all data in UTC in the database, if it isn't doing that, you may have problems. -kevin pgpz8IJ5tyJBV.pgp Description: PGP signature
Re: [rt-users] Is a time zone user preference available?
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:44 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 02:14:29PM -0600, Eli Guzman wrote: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Changing timezones for me and saving and then navigating to a ticket display page changes it for me locally. You can always try logging out and back in if you suspect something wacky in your sessions. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. RT stores all data in UTC in the database, if it isn't doing that, you may have problems. -kevin Hey Kevin, Thanks for the input, I checked MySQL and the database is currently using the system time: mysql -u root mysql -e select distinct @@system_time_zone from user ++ | @@system_time_zone | ++ | MDT| ++ So it looks as if the DB itself is using MDT for processing transactional data. RT stores all data in UTC in the database, if it isn't doing that, you may have problems. So the question here would be, should I just set MySQL to run using UTC? One thing I also noticed was the database output for one of the very last transactions: mysql select id, LastUpdated from `rt3`.`Tickets` where id = '37464'; +---+-+ | id| LastUpdated | +---+-+ | 37464 | 2011-04-20 22:17:12 | +---+-+ 1 row in set (0.00 sec) On the interface it shows the time as MDT (16:17:12), but on the database it looks as if it is storing everything as UTC as you mentioned. I have cleared the cache and mason_data out of tracker, logged out of the interface and logged back in, and there has still been no change to the TZ. So I am at a bit of an impasse, it looks like RT is storing in UTC, but the DB time is set for MDT (as per the system). Could forcing the DB to use UTC solve the issue? Thanks, Eli
Re: [rt-users] Is a time zone user preference available?
Hello, Do you use mod_perl? Try SetHandler modperl instead of SetHandler perl-script in apache's config. Don't forget to stop/start the server. On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman eguz...@cvimellesgriot.com wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli -- Best regards, Ruslan.
Re: [rt-users] Is a time zone user preference available?
Original Message From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM To: Eli Guzman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? Hello, Do you use mod_perl? Try SetHandler modperl instead of SetHandler perl-script in apache's config. Don't forget to stop/start the server. On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman eguz...@cvimellesgriot.com wrote: Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, April 20, 2011 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference available? On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote: There's no need for elaborate schemes. Timezone, along with language, is on the user About Me page. Thomas Hey Thomas, Thanks a bunch, somehow I missed that ;). Eli Not sure how common this issue is, but I have changed the 'About Me' timezone preferences, however the change isn't reflected on the interface. See images below: http://min.us/mDnN4uxnfqIBg#1 You've neglected to say: What you set it to in About Me. What time you expect to see. I see something roughly 2 hours behind the current time, so assume it is showing in Mountain time -kevin I had the $Timezone variable in RT_SiteConfig.pm set to the following: Set($Timezone , 'US/Mountain'); but I commented this out (restarted httpd services)to see if there was any change to the interface, but nothing so far. Time is being synched via NTPD/system clock is not currently set to UTC/and system TZ is set to Denver TZ (-0700 GMT). Could I be missing something obvious here? Thanks for any insights! Regards, Eli Hey Kevin, Yes you are correct, it is showing that it is currently set Mountain TZ (which was what the RT_SiteConfig was set to), and I went ahead and changed the preference under the about me section to 'Europe/London +0100', but for some reason the change has not taken effect. Just not sure as to why, could this perhaps be related to the database itself? Currently MySQL should be getting TZ data from the OS itself, but I believe I can hard-set it in the my.ini file, not sure if this is the preferred method for RT/or to be honest if it should matter if the DB should be set to a specific TZ. Regards, Eli Hey Ruslan, I can give that a try and let you know if it fixes the issue; thanks for the input. Regards, Eli
