Re: [rt-users] Manually creating a user in RT's db (MySQL)
Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin -- Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798
Re: [rt-users] Manually creating a user in RT's db (MySQL)
We usually setup our RT mail server to accept emails only from domain/user that are allowed to. In exim, we have an acl looking like this : drop !senders = ·*@mydomain.com:my_allowed_u...@hisdomain.com On Thu, 20 Jan 2011 08:49:50 -0800 Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92
Re: [rt-users] Manually creating a user in RT's db (MySQL)
Cool, quick question. Which file do I need to modify? Thanks, Alberto On Thu, Jan 20, 2011 at 8:54 AM, Nicolas GUIOT nicolas.gu...@risc-group.com wrote: We usually setup our RT mail server to accept emails only from domain/user that are allowed to. In exim, we have an acl looking like this : drop !senders = ·*@mydomain.com:my_allowed_u...@hisdomain.com On Thu, 20 Jan 2011 08:49:50 -0800 Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92 -- Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798
Re: [rt-users] Manually creating a user in RT's db (MySQL)
On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. Anyone who sends mail to RT gets a user account. If you're limiting ticket creation to existing accounts, you will need to create a user that doesn't have a password and isn't allowed to be granted rights but does have an email address. -kevin I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin pgp7MK4SmZ5FY.pgp Description: PGP signature
Re: [rt-users] Manually creating a user in RT's db (MySQL)
This worked, but I had to check the Allow access to RT option, otherwise it would not work. Thanks, Alberto On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. Anyone who sends mail to RT gets a user account. If you're limiting ticket creation to existing accounts, you will need to create a user that doesn't have a password and isn't allowed to be granted rights but does have an email address. -kevin I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin -- Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798
Re: [rt-users] Manually creating a user in RT's db (MySQL)
On Thu, Jan 20, 2011 at 04:48:15PM -0800, Alberto Vazquez wrote: This worked, but I had to check the Allow access to RT option, otherwise it would not work. Yes, otherwise you would disable the user, but they cannot log in without a password. -kevin On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able to send an email to RT and get a ticket create. Anyone who sends mail to RT gets a user account. If you're limiting ticket creation to existing accounts, you will need to create a user that doesn't have a password and isn't allowed to be granted rights but does have an email address. -kevin I will give a shot and see if it does the trick. I will let you know how it tuns out. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone [1][2]falc...@bestpractical.com wrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin -- Alberto Vazquez-Dzul Email: [3]beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798 References Visible links 1. mailto:falc...@bestpractical.com 2. mailto:falc...@bestpractical.com 3. mailto:beto...@gmail.com pgpAM0GkId5Aj.pgp Description: PGP signature
Re: [rt-users] Manually creating a user in RT's db (MySQL)
On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions? You should be able to do this from Configuration - Users - Create -kevin pgpFU0F2i9t73.pgp Description: PGP signature
