Re: [rt-users] Problems with Newest unowned and queue permissions
I 'fixed' this by saving a search for unowned and new tickets AND in a specific queue, naming them '10 newest unowned tickets in *queuename*. Then saved the search to *group's* saved searches. Then you need to give the AdminCCs instructions on how to edit their RT at a glance page to remove the standard 10 newest unowned and add the saved search:10 newest unowned in *queuename. * * * On Tue, May 7, 2013 at 3:44 AM, Johan Sjöberg johan.sjob...@deltamanagement.se wrote: Hi. ** ** We have a number of queues for different departments. I have created groups for the staff and set these groups as Admin CC on their respective queues. The problem I have is that the “NN newest unowned tickets” isn’t working correctly. It seems to count tickets in queues that the user does not have rights on. So if I sort it by queue name, and ascending, I do not see any unowned tickets if there are more than NN unowned tickets in queues that I do not have permissions on, if they are earlier in the alphabet than my queues. This is quite annoying since I have to choose a non-optimal sorting order, and risk missing new, unowned tickets. We are using RT 3.8.16. ** ** Regards, Johan ** ** ** **
Re: [rt-users] Problems with Newest unowned and queue permissions
On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg wrote: Hi. We have a number of queues for different departments. I have created groups for the staff and set these groups as Admin CC on their respective queues. The problem I have is that the NN newest unowned tickets isn't working correctly. It seems to count tickets in queues that the user does not have rights on. So if I sort it by queue name, and ascending, I do not see any unowned tickets if there are more than NN unowned tickets in queues that I do not have permissions on, if they are earlier in the alphabet than my queues. This is quite annoying since I have to choose a non-optimal sorting order, and risk missing new, unowned tickets. We are using RT 3.8.16. Regards, Johan Hi Johan, Have you set $UseSQLForACLChecks? I think that should fix your problem. Regards, Ken
Re: [rt-users] Problems with Newest unowned and queue permissions
-Original Message- From: k...@rice.edu [mailto:k...@rice.edu] Sent: den 7 maj 2013 14:53 To: Johan Sjöberg Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems with Newest unowned and queue permissions On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg wrote: Hi. We have a number of queues for different departments. I have created groups for the staff and set these groups as Admin CC on their respective queues. The problem I have is that the NN newest unowned tickets isn't working correctly. It seems to count tickets in queues that the user does not have rights on. So if I sort it by queue name, and ascending, I do not see any unowned tickets if there are more than NN unowned tickets in queues that I do not have permissions on, if they are earlier in the alphabet than my queues. This is quite annoying since I have to choose a non-optimal sorting order, and risk missing new, unowned tickets. We are using RT 3.8.16. Regards, Johan Hi Johan, Have you set $UseSQLForACLChecks? I think that should fix your problem. Regards, Ken Hi Ken. Thanks a lot. That solved my problem. Regards, Johan
Re: [rt-users] Problems with Newest unowned and queue permissions
On 05/07/2013 05:48 AM, Ryan Whalen wrote: I 'fixed' this by saving a search for unowned and new tickets AND in a specific queue, naming them '10 newest unowned tickets in /queuename/. Then saved the search to /group's/ saved searches. Then you need to give the AdminCCs instructions on how to edit their RT at a glance page to remove the standard 10 newest unowned and add the saved search:10 newest unowned in /queuename. / FWIW, the above is unnecessarily complicated, as you can modify the one search to be relative for each user by adding this clause: QueueAdminCc.id = '__CurrentUser__' __CurrentUser__ is a placeholder for the logged in user's numeric id.
