Re: [rt-users] relations between reminder and ticket
Hi, sounds like you deleted some rows directly in the database. You should use the Shredder to fully delete items in RT, rather than playing in the DB directly. For now I would suggest you check out the docs for rt-validator, which may be able to help you find the orphaned rows. Regards Chris O'Kelly Web Administrator Minecorp Australia 37 Murdoch Circuit Acacia Ridge QLD 4110 minecorp.com.au<http://www.minecorp.com.au> P: 07 3723 1000 M: 0450 586 190 E: chris.oke...@minecorp.com.au<mailto:chris.oke...@minecorp.com.au> S: chris.okelly.mvs<http://skype.com> [http://i.imgur.com/xYx0A.png] From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: Wednesday, 14 November 2012 3:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] relations between reminder and ticket Hi I am getting this messages "Couldn't find Ticket for reminder 2189. Please contact administrator." though I am running this cleanup scripts, can some one tell me what is going on This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend Thanks and regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Monday, 8 October 2012, 22:42 Subject: Re: [rt-users] relations between reminder and ticket any one have came across this :( From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening "Couldn't find Ticket for reminder 2087. Please contact administrator." since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
Hi I am getting this messages "Couldn't find Ticket for reminder 2189. Please contact administrator." though I am running this cleanup scripts, can some one tell me what is going on This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend Thanks and regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Monday, 8 October 2012, 22:42 Subject: Re: [rt-users] relations between reminder and ticket any one have came across this :( From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening "Couldn't find Ticket for reminder 2087. Please contact administrator." since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
any one have came across this :( From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder and ticket Hi I am trying find why this is hapening "Couldn't find Ticket for reminder 2087. Please contact administrator." since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
Asanka, Reminders ARE Tickets, in that they reside in the TICKETS Table. The difference is "Type". Kenn On Tue, Sep 25, 2012 at 12:36 AM, Asanka Gunasekera < asanka_gunasek...@yahoo.co.uk> wrote: > Hi I am trying find why this is hapening "Couldn't find Ticket for > reminder 2087. Please contact administrator." since I have put the cleanup > scripts and they workes when I do testing. But once in a while I get this > error on the dash board. What I do is log in to the DB and make it resolved > > I have been going through the DB and unable to find the relation between > the ticks and treminders > > Thanks and Best Regards > > -- > *From:* Asanka Gunasekera > *To:* "rt-users@lists.bestpractical.com" > > *Sent:* Thursday, 20 September 2012, 14:14 > *Subject:* [rt-users] relations between reminder and ticket > > Hi anyone can tell me where RT keeps the relationship between a ticket and > a reminder > > Thanks and Regards > > > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > > > > > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] relations between reminder and ticket
Hi I am trying find why this is hapening "Couldn't find Ticket for reminder 2087. Please contact administrator." since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved I have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 20 September 2012, 14:14 Subject: [rt-users] relations between reminder and ticket Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
