Re: Cannot install snap apps from store
I've only seen this a couple times, if it's happening to you frequently it may be a problem with your network connection. Perhaps we need a store endpoint in China like we did for the developer portal? On Dec 8, 2016 8:31 PM, "XiaoGuo Liu" wrote: > Hi, > > I do not know how many of you have met the issue. When I try to install an > app from the store, it comes me an error like: > > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. > com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request > canceled while waiting for connection (Client.Timeout exceeded while > awaiting headers) > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. > com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request > canceled while waiting for connection (Client.Timeout exceeded while > awaiting headers) > > In fact, I have met this this problem a number of times, and sometimes it > works fine. Also, my colleague said to me that he gets the same issue > sometimes. What is the root cause for this? > > Thanks & best regards, > XiaoGuo > > -- > XiaoGuo, Liu > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
Hi Madper, Thanks for your reply. Yeah, it has been confirmed in the bug report at https://bugs.launchpad.net/snappy/+bug/1639981. It happens in other regions as well. Best regards, XiaoGuo On Fri, Dec 9, 2016 at 8:29 PM, Madper Xie wrote: > Hi Xiaoguo, > > I do believe that you have a good proxy. So just try to use your proxy > when you reproduce the timeout issue again. So that we can know if Mainland > China is the only affected area. > > >- sudo systemctl edit snapd; #adding following configure: > > [Service] > Environment=http_proxy=http://host:port > >- sudo systemctl restart snapd >- If you do only have a socks proxy you can use polipoc as a bridge. >Which will accept http input and redirect it to a socks interface. >- Put following configuration into /etc/polipo/config > > ` > > logSyslog = true > logFile = /var/log/polipo/polipo.log > proxyAddress = "0.0.0.0" > proxyPort = 8118 > socksParentProxy = "127.0.0.1:1080" # please modify this line as > needed. > socksProxyType = socks5 > ``` > > On Fri, Dec 9, 2016 at 7:46 PM, Shuduo Sang > wrote: > >> Not sure if there are CDN deployed in China to accelerate Ubuntu Core >> store. If there are, the issue need be resolved by CDN vendor. If there are >> not, please help to deploy some. Network issue really make Chinese >> developer and Ubuntu Core taster frustrated. >> >> On Fri, Dec 9, 2016 at 3:54 PM, XiaoGuo Liu >> wrote: >> >>> Yes, at one time, it was consistent that it did not work at all no >>> matter how many times I tried, and it was quite embarrassing during a >>> training session. I thought it was network problem. After some time, it >>> became OK. >>> >>> On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja >> > wrote: >>> On Dec 8, 2016, at 11:13 PM, Michael Nelson < michael.nel...@canonical.com> wrote: On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja wrote: > On Dec 8, 2016, at 8:21 PM, Oliver Ries > wrote: > > Hi > > On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu > wrote: > > Hi, > > I do not know how many of you have met the issue. When I try to > install an app from the store, it comes me an error like: > > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get > https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl > ow-demo?channel=beta: net/http: request canceled while waiting for > connection (Client.Timeout exceeded while awaiting headers) > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get > https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl > ow-demo?channel=beta: net/http: request canceled while waiting for > connection (Client.Timeout exceeded while awaiting headers) > > This has been usually because of CDN issues afaik. The store team > should able to confirm shortly. > In this case, it's an issue just with the initial connection from the client to search.apps.ubuntu.com, before following any CDN url to download the snap. I also tried to reproduce around 40mins after XiaoGuo and couldn't. After trying to reproduce, I checked the apache logs for search.apps.ubuntu.com and saw that during that time it only ever saw requests which resulted in 200 replies: http://paste.ubuntu.com/23602216/ There were no relevant errors in the error log that I could see, nor does our monitoring show any high load at the time, so unless apache isn't logging timeouts, I suspect the requests weren't getting through to search.apps.ubuntu.com for some network-related reason, but I'm keen for someone else on the store team to check the networking and logs. We have seen this before intermittently, so please if you see a client timeout as above, add your data to: https://bugs.launchpad.net/click-package-index/+bug/1639981 and we'll keep digging. Just to add, I have seen this issue intermittently a few times before. Next time, I'll capture logs and add to the bug. Please list out all that you need captured.. Thanks! -Michael > Can you check status.snapcraft.io to see any outages around the date > you experienced this? > > > I just did a quick test on my classic Ubuntu (AMD64) and was able to > download & install the snap just fine. > > > In fact, I have met this this problem a number of times, and sometimes > it works fine. Also, my colleague said to me that he gets the same issue > sometimes. What is the root cause for this? > > > it might be good to get this into a bug report with all relevant > information (distribution, architecture, network setup (traceroute?) and a > timestamp so server logs can be matched. > >>>
Re: Cannot install snap apps from store
Hi Xiaoguo, I do believe that you have a good proxy. So just try to use your proxy when you reproduce the timeout issue again. So that we can know if Mainland China is the only affected area. - sudo systemctl edit snapd; #adding following configure: [Service] Environment=http_proxy=http://host:port - sudo systemctl restart snapd - If you do only have a socks proxy you can use polipoc as a bridge. Which will accept http input and redirect it to a socks interface. - Put following configuration into /etc/polipo/config ` logSyslog = true logFile = /var/log/polipo/polipo.log proxyAddress = "0.0.0.0" proxyPort = 8118 socksParentProxy = "127.0.0.1:1080" # please modify this line as needed. socksProxyType = socks5 ``` On Fri, Dec 9, 2016 at 7:46 PM, Shuduo Sang wrote: > Not sure if there are CDN deployed in China to accelerate Ubuntu Core > store. If there are, the issue need be resolved by CDN vendor. If there are > not, please help to deploy some. Network issue really make Chinese > developer and Ubuntu Core taster frustrated. > > On Fri, Dec 9, 2016 at 3:54 PM, XiaoGuo Liu > wrote: > >> Yes, at one time, it was consistent that it did not work at all no matter >> how many times I tried, and it was quite embarrassing during a training >> session. I thought it was network problem. After some time, it became OK. >> >> On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja >> wrote: >> >>> >>> >>> On Dec 8, 2016, at 11:13 PM, Michael Nelson < >>> michael.nel...@canonical.com> wrote: >>> >>> On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja >>> wrote: >>> On Dec 8, 2016, at 8:21 PM, Oliver Ries wrote: Hi On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu wrote: Hi, I do not know how many of you have met the issue. When I try to install an app from the store, it comes me an error like: liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl ow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl ow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) This has been usually because of CDN issues afaik. The store team should able to confirm shortly. >>> >>> In this case, it's an issue just with the initial connection from the >>> client to search.apps.ubuntu.com, before following any CDN url to >>> download the snap. I also tried to reproduce around 40mins after XiaoGuo >>> and couldn't. >>> >>> After trying to reproduce, I checked the apache logs for >>> search.apps.ubuntu.com and saw that during that time it only ever saw >>> requests which resulted in 200 replies: >>> >>> http://paste.ubuntu.com/23602216/ >>> >>> There were no relevant errors in the error log that I could see, nor >>> does our monitoring show any high load at the time, so unless apache isn't >>> logging timeouts, I suspect the requests weren't getting through to >>> search.apps.ubuntu.com for some network-related reason, but I'm keen >>> for someone else on the store team to check the networking and logs. >>> >>> We have seen this before intermittently, so please if you see a client >>> timeout as above, add your data to: >>> >>> https://bugs.launchpad.net/click-package-index/+bug/1639981 >>> >>> and we'll keep digging. >>> >>> Just to add, I have seen this issue intermittently a few times before. >>> Next time, I'll capture logs and add to the bug. Please list out all that >>> you need captured.. >>> >>> >>> Thanks! >>> -Michael >>> >>> Can you check status.snapcraft.io to see any outages around the date you experienced this? I just did a quick test on my classic Ubuntu (AMD64) and was able to download & install the snap just fine. In fact, I have met this this problem a number of times, and sometimes it works fine. Also, my colleague said to me that he gets the same issue sometimes. What is the root cause for this? it might be good to get this into a bug report with all relevant information (distribution, architecture, network setup (traceroute?) and a timestamp so server logs can be matched. let us know the id and the team will be looking at that asap. thx, Olli -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm an/listinfo/snapcraft -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/m
Re: Cannot install snap apps from store
Hi Xiaoguo, I do believe that you have a good proxy. So just try to use your proxy when you reproduce the timeout issue again. So that we can know if Mainland China is the only affected area. - sudo systemctl edit snapd; #adding following configure: [Service] Environment=http_proxy=http://host:port - sudo systemctl restart snapd - If you do only have a socks proxy you can use polipoc as a bridge. Which will accept http input and redirect it to a socks interface. - Put following configuration into /etc/polipo/config ` logSyslog = true logFile = /var/log/polipo/polipo.log proxyAddress = "0.0.0.0" proxyPort = 8118 socksParentProxy = "127.0.0.1:1080" # please modify this line as needed. socksProxyType = socks5 ``` On Fri, Dec 9, 2016 at 7:46 PM, Shuduo Sang wrote: > Not sure if there are CDN deployed in China to accelerate Ubuntu Core > store. If there are, the issue need be resolved by CDN vendor. If there are > not, please help to deploy some. Network issue really make Chinese > developer and Ubuntu Core taster frustrated. > > On Fri, Dec 9, 2016 at 3:54 PM, XiaoGuo Liu > wrote: > >> Yes, at one time, it was consistent that it did not work at all no matter >> how many times I tried, and it was quite embarrassing during a training >> session. I thought it was network problem. After some time, it became OK. >> >> On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja >> wrote: >> >>> >>> >>> On Dec 8, 2016, at 11:13 PM, Michael Nelson < >>> michael.nel...@canonical.com> wrote: >>> >>> On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja >>> wrote: >>> On Dec 8, 2016, at 8:21 PM, Oliver Ries wrote: Hi On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu wrote: Hi, I do not know how many of you have met the issue. When I try to install an app from the store, it comes me an error like: liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl ow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl ow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) This has been usually because of CDN issues afaik. The store team should able to confirm shortly. >>> >>> In this case, it's an issue just with the initial connection from the >>> client to search.apps.ubuntu.com, before following any CDN url to >>> download the snap. I also tried to reproduce around 40mins after XiaoGuo >>> and couldn't. >>> >>> After trying to reproduce, I checked the apache logs for >>> search.apps.ubuntu.com and saw that during that time it only ever saw >>> requests which resulted in 200 replies: >>> >>> http://paste.ubuntu.com/23602216/ >>> >>> There were no relevant errors in the error log that I could see, nor >>> does our monitoring show any high load at the time, so unless apache isn't >>> logging timeouts, I suspect the requests weren't getting through to >>> search.apps.ubuntu.com for some network-related reason, but I'm keen >>> for someone else on the store team to check the networking and logs. >>> >>> We have seen this before intermittently, so please if you see a client >>> timeout as above, add your data to: >>> >>> https://bugs.launchpad.net/click-package-index/+bug/1639981 >>> >>> and we'll keep digging. >>> >>> Just to add, I have seen this issue intermittently a few times before. >>> Next time, I'll capture logs and add to the bug. Please list out all that >>> you need captured.. >>> >>> >>> Thanks! >>> -Michael >>> >>> Can you check status.snapcraft.io to see any outages around the date you experienced this? I just did a quick test on my classic Ubuntu (AMD64) and was able to download & install the snap just fine. In fact, I have met this this problem a number of times, and sometimes it works fine. Also, my colleague said to me that he gets the same issue sometimes. What is the root cause for this? it might be good to get this into a bug report with all relevant information (distribution, architecture, network setup (traceroute?) and a timestamp so server logs can be matched. let us know the id and the team will be looking at that asap. thx, Olli -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm an/listinfo/snapcraft -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/m
Re: Cannot install snap apps from store
Not sure if there are CDN deployed in China to accelerate Ubuntu Core store. If there are, the issue need be resolved by CDN vendor. If there are not, please help to deploy some. Network issue really make Chinese developer and Ubuntu Core taster frustrated. On Fri, Dec 9, 2016 at 3:54 PM, XiaoGuo Liu wrote: > Yes, at one time, it was consistent that it did not work at all no matter > how many times I tried, and it was quite embarrassing during a training > session. I thought it was network problem. After some time, it became OK. > > On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja > wrote: > >> >> >> On Dec 8, 2016, at 11:13 PM, Michael Nelson >> wrote: >> >> On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja >> wrote: >> >>> On Dec 8, 2016, at 8:21 PM, Oliver Ries >>> wrote: >>> >>> Hi >>> >>> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu >>> wrote: >>> >>> Hi, >>> >>> I do not know how many of you have met the issue. When I try to install >>> an app from the store, it comes me an error like: >>> >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl >>> ow-demo?channel=beta: net/http: request canceled while waiting for >>> connection (Client.Timeout exceeded while awaiting headers) >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorfl >>> ow-demo?channel=beta: net/http: request canceled while waiting for >>> connection (Client.Timeout exceeded while awaiting headers) >>> >>> This has been usually because of CDN issues afaik. The store team should >>> able to confirm shortly. >>> >> >> In this case, it's an issue just with the initial connection from the >> client to search.apps.ubuntu.com, before following any CDN url to >> download the snap. I also tried to reproduce around 40mins after XiaoGuo >> and couldn't. >> >> After trying to reproduce, I checked the apache logs for >> search.apps.ubuntu.com and saw that during that time it only ever saw >> requests which resulted in 200 replies: >> >> http://paste.ubuntu.com/23602216/ >> >> There were no relevant errors in the error log that I could see, nor does >> our monitoring show any high load at the time, so unless apache isn't >> logging timeouts, I suspect the requests weren't getting through to >> search.apps.ubuntu.com for some network-related reason, but I'm keen for >> someone else on the store team to check the networking and logs. >> >> We have seen this before intermittently, so please if you see a client >> timeout as above, add your data to: >> >> https://bugs.launchpad.net/click-package-index/+bug/1639981 >> >> and we'll keep digging. >> >> Just to add, I have seen this issue intermittently a few times before. >> Next time, I'll capture logs and add to the bug. Please list out all that >> you need captured.. >> >> >> Thanks! >> -Michael >> >> >>> Can you check status.snapcraft.io to see any outages around the date >>> you experienced this? >>> >>> >>> I just did a quick test on my classic Ubuntu (AMD64) and was able to >>> download & install the snap just fine. >>> >>> >>> In fact, I have met this this problem a number of times, and sometimes >>> it works fine. Also, my colleague said to me that he gets the same issue >>> sometimes. What is the root cause for this? >>> >>> >>> it might be good to get this into a bug report with all relevant >>> information (distribution, architecture, network setup (traceroute?) and a >>> timestamp so server logs can be matched. >>> >>> let us know the id and the team will be looking at that asap. >>> >>> thx, >>> Olli >>> >>> -- >>> Snapcraft mailing list >>> Snapcraft@lists.snapcraft.io >>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm >>> an/listinfo/snapcraft >>> >>> -- >>> Snapcraft mailing list >>> Snapcraft@lists.snapcraft.io >>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm >>> an/listinfo/snapcraft >>> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm >> an/listinfo/snapcraft >> >> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailm >> an/listinfo/snapcraft >> >> > > > -- > XiaoGuo, Liu > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
Yes, at one time, it was consistent that it did not work at all no matter how many times I tried, and it was quite embarrassing during a training session. I thought it was network problem. After some time, it became OK. On Fri, Dec 9, 2016 at 3:46 PM, Manik Taneja wrote: > > > On Dec 8, 2016, at 11:13 PM, Michael Nelson > wrote: > > On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja > wrote: > >> On Dec 8, 2016, at 8:21 PM, Oliver Ries >> wrote: >> >> Hi >> >> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu >> wrote: >> >> Hi, >> >> I do not know how many of you have met the issue. When I try to install >> an app from the store, it comes me an error like: >> >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. >> com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request >> canceled while waiting for connection (Client.Timeout exceeded while >> awaiting headers) >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. >> com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request >> canceled while waiting for connection (Client.Timeout exceeded while >> awaiting headers) >> >> This has been usually because of CDN issues afaik. The store team should >> able to confirm shortly. >> > > In this case, it's an issue just with the initial connection from the > client to search.apps.ubuntu.com, before following any CDN url to > download the snap. I also tried to reproduce around 40mins after XiaoGuo > and couldn't. > > After trying to reproduce, I checked the apache logs for > search.apps.ubuntu.com and saw that during that time it only ever saw > requests which resulted in 200 replies: > > http://paste.ubuntu.com/23602216/ > > There were no relevant errors in the error log that I could see, nor does > our monitoring show any high load at the time, so unless apache isn't > logging timeouts, I suspect the requests weren't getting through to > search.apps.ubuntu.com for some network-related reason, but I'm keen for > someone else on the store team to check the networking and logs. > > We have seen this before intermittently, so please if you see a client > timeout as above, add your data to: > > https://bugs.launchpad.net/click-package-index/+bug/1639981 > > and we'll keep digging. > > Just to add, I have seen this issue intermittently a few times before. > Next time, I'll capture logs and add to the bug. Please list out all that > you need captured.. > > > Thanks! > -Michael > > >> Can you check status.snapcraft.io to see any outages around the date you >> experienced this? >> >> >> I just did a quick test on my classic Ubuntu (AMD64) and was able to >> download & install the snap just fine. >> >> >> In fact, I have met this this problem a number of times, and sometimes it >> works fine. Also, my colleague said to me that he gets the same issue >> sometimes. What is the root cause for this? >> >> >> it might be good to get this into a bug report with all relevant >> information (distribution, architecture, network setup (traceroute?) and a >> timestamp so server logs can be matched. >> >> let us know the id and the team will be looking at that asap. >> >> thx, >> Olli >> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/ >> mailman/listinfo/snapcraft >> >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: https://lists.ubuntu.com/ >> mailman/listinfo/snapcraft >> > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: https://lists.ubuntu.com/ > mailman/listinfo/snapcraft > > -- XiaoGuo, Liu -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
> On Dec 8, 2016, at 11:13 PM, Michael Nelson > wrote: > >> On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja >> wrote: >>> On Dec 8, 2016, at 8:21 PM, Oliver Ries wrote: >>> Hi >>> >>> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu >>> wrote: >>> Hi, >>> >>> I do not know how many of you have met the issue. When I try to install an >>> app from the store, it comes me an error like: >>> >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >>> net/http: request canceled while waiting for connection (Client.Timeout >>> exceeded while awaiting headers) >>> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >>> error: cannot install "tensorflow-demo": Get >>> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >>> net/http: request canceled while waiting for connection (Client.Timeout >>> exceeded while awaiting headers) >> >> This has been usually because of CDN issues afaik. The store team should >> able to confirm shortly. > > In this case, it's an issue just with the initial connection from the client > to search.apps.ubuntu.com, before following any CDN url to download the snap. > I also tried to reproduce around 40mins after XiaoGuo and couldn't. > > After trying to reproduce, I checked the apache logs for > search.apps.ubuntu.com and saw that during that time it only ever saw > requests which resulted in 200 replies: > > http://paste.ubuntu.com/23602216/ > > There were no relevant errors in the error log that I could see, nor does our > monitoring show any high load at the time, so unless apache isn't logging > timeouts, I suspect the requests weren't getting through to > search.apps.ubuntu.com for some network-related reason, but I'm keen for > someone else on the store team to check the networking and logs. > > We have seen this before intermittently, so please if you see a client > timeout as above, add your data to: > > https://bugs.launchpad.net/click-package-index/+bug/1639981 > > and we'll keep digging. Just to add, I have seen this issue intermittently a few times before. Next time, I'll capture logs and add to the bug. Please list out all that you need captured.. > > Thanks! > -Michael > >> >> Can you check status.snapcraft.io to see any outages around the date you >> experienced this? >> >>> >>> I just did a quick test on my classic Ubuntu (AMD64) and was able to >>> download & install the snap just fine. >>> >>> In fact, I have met this this problem a number of times, and sometimes it >>> works fine. Also, my colleague said to me that he gets the same issue >>> sometimes. What is the root cause for this? >>> >>> it might be good to get this into a bug report with all relevant >>> information (distribution, architecture, network setup (traceroute?) and a >>> timestamp so server logs can be matched. >>> >>> let us know the id and the team will be looking at that asap. >>> >>> thx, >>> Olli >>> -- >>> Snapcraft mailing list >>> Snapcraft@lists.snapcraft.io >>> Modify settings or unsubscribe at: >>> https://lists.ubuntu.com/mailman/listinfo/snapcraft >> -- >> Snapcraft mailing list >> Snapcraft@lists.snapcraft.io >> Modify settings or unsubscribe at: >> https://lists.ubuntu.com/mailman/listinfo/snapcraft > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/snapcraft -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
On Fri, Dec 9, 2016 at 5:39 PM Manik Taneja wrote: > On Dec 8, 2016, at 8:21 PM, Oliver Ries wrote: > > Hi > > On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu > wrote: > > Hi, > > I do not know how many of you have met the issue. When I try to install an > app from the store, it comes me an error like: > > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get > https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: > net/http: request canceled while waiting for connection (Client.Timeout > exceeded while awaiting headers) > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get > https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: > net/http: request canceled while waiting for connection (Client.Timeout > exceeded while awaiting headers) > > This has been usually because of CDN issues afaik. The store team should > able to confirm shortly. > In this case, it's an issue just with the initial connection from the client to search.apps.ubuntu.com, before following any CDN url to download the snap. I also tried to reproduce around 40mins after XiaoGuo and couldn't. After trying to reproduce, I checked the apache logs for search.apps.ubuntu.com and saw that during that time it only ever saw requests which resulted in 200 replies: http://paste.ubuntu.com/23602216/ There were no relevant errors in the error log that I could see, nor does our monitoring show any high load at the time, so unless apache isn't logging timeouts, I suspect the requests weren't getting through to search.apps.ubuntu.com for some network-related reason, but I'm keen for someone else on the store team to check the networking and logs. We have seen this before intermittently, so please if you see a client timeout as above, add your data to: https://bugs.launchpad.net/click-package-index/+bug/1639981 and we'll keep digging. Thanks! -Michael > Can you check status.snapcraft.io to see any outages around the date you > experienced this? > > > I just did a quick test on my classic Ubuntu (AMD64) and was able to > download & install the snap just fine. > > > In fact, I have met this this problem a number of times, and sometimes it > works fine. Also, my colleague said to me that he gets the same issue > sometimes. What is the root cause for this? > > > it might be good to get this into a bug report with all relevant > information (distribution, architecture, network setup (traceroute?) and a > timestamp so server logs can be matched. > > let us know the id and the team will be looking at that asap. > > thx, > Olli > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/snapcraft > > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/snapcraft > -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
> On Dec 8, 2016, at 8:21 PM, Oliver Ries wrote: > > Hi > >> On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu >> wrote: >> Hi, >> >> I do not know how many of you have met the issue. When I try to install an >> app from the store, it comes me an error like: >> >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get >> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >> net/http: request canceled while waiting for connection (Client.Timeout >> exceeded while awaiting headers) >> liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta >> error: cannot install "tensorflow-demo": Get >> https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: >> net/http: request canceled while waiting for connection (Client.Timeout >> exceeded while awaiting headers) This has been usually because of CDN issues afaik. The store team should able to confirm shortly. Can you check status.snapcraft.io to see any outages around the date you experienced this? > > I just did a quick test on my classic Ubuntu (AMD64) and was able to download > & install the snap just fine. > >> In fact, I have met this this problem a number of times, and sometimes it >> works fine. Also, my colleague said to me that he gets the same issue >> sometimes. What is the root cause for this? > > it might be good to get this into a bug report with all relevant information > (distribution, architecture, network setup (traceroute?) and a timestamp so > server logs can be matched. > > let us know the id and the team will be looking at that asap. > > thx, > Olli > -- > Snapcraft mailing list > Snapcraft@lists.snapcraft.io > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/snapcraft -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Re: Cannot install snap apps from store
Hi On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu wrote: > Hi, > > I do not know how many of you have met the issue. When I try to install an > app from the store, it comes me an error like: > > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. > com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request > canceled while waiting for connection (Client.Timeout exceeded while > awaiting headers) > liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta > error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu. > com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request > canceled while waiting for connection (Client.Timeout exceeded while > awaiting headers) > I just did a quick test on my classic Ubuntu (AMD64) and was able to download & install the snap just fine. > In fact, I have met this this problem a number of times, and sometimes it > works fine. Also, my colleague said to me that he gets the same issue > sometimes. What is the root cause for this? > it might be good to get this into a bug report with all relevant information (distribution, architecture, network setup (traceroute?) and a timestamp so server logs can be matched. let us know the id and the team will be looking at that asap. thx, Olli -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
Cannot install snap apps from store
Hi, I do not know how many of you have met the issue. When I try to install an app from the store, it comes me an error like: liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta error: cannot install "tensorflow-demo": Get https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) In fact, I have met this this problem a number of times, and sometimes it works fine. Also, my colleague said to me that he gets the same issue sometimes. What is the root cause for this? Thanks & best regards, XiaoGuo -- XiaoGuo, Liu -- Snapcraft mailing list Snapcraft@lists.snapcraft.io Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/snapcraft
