Re: Getting strange characters in emails instead of ' and

2013-08-08 Thread rblibit
On Thursday, June 27, 2013 11:05:51 AM UTC-4, A Williams wrote:
 
  I have the same problem (and my colleagues too).
  Here is source code of email:
  Content-Type: text/html;
  charset=iso-8859-2
  Content-Transfer-Encoding: quoted-printable
 
  !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN 
  HTMLHEAD
  META content=3Dtext/html;charset=3Diso-8859-2 =
  http-equiv=3DContent-Type
  META name=3DGENERATOR content=3DMSHTML 8.00.6001.23501/HEAD
  ...
  V=E1=BEen=FD=20z=E1kazn=EDku,
 
  (email has two parts: html and plain text)
 
  When I see body as full html, I get:
  VĂĄĹženĂ˝ zĂĄkaznĂ­ku,
 
  When I see body as simple html or All parts of body, I get correct text:
  Vážený zákazníku,
 
  Problem is only with some messages, when sender is:
  X-Mailer: Microsoft Windows Live Mail 14.0.8117.416
 
  I use SeaMonkey 2.17.1 Czech.
 
  Any solutions?
 
 There is a new release due soon - probably next week.  If I have got 
 this right, the original bug came from Thunderbird and is hopefully this 
 one: https://bugzilla.mozilla.org/show_bug.cgi?id=594646
 I say 'hopefully' because it is marked as 'resolved' for Thunderbird and 
 has already made it over to Seamonkey pre-release versions.
 
 Patience, Grasshopper!

Yes A Williams, I think you are correct! But the description
of the bug, its location and the fix was difficult (at best) 
for me to follow on BugZilla. I guess if I was more familiar 
with the code and the many specs they discuss, I could follow
it better. I just knew it was some bug reading the character
set encoding or it was being trashed when writing it. I found
a simple work around which was to save them to a file, then I 
searched for the word charset and I added one quote (even 
though it had a pair already) as shown below in the Quoted 
Printable text.
Original line is after first *** line,
My fixed line is after the second *** line. 
The quote really does not belong there (in front of the word
windows-cp1252 in this file), but it forced SeaMonkey to 
display it correctly.  So if you need to clean up a big file 
before they get the fix out, give it a try. It looks like it 
affects your text far more than the 1252 code page text. 
I thought it was supposed to read the one in the Content-Type: 
line which is first line I copied in my example, but I guess
not. I hope it works for if you need it.  Good Luck! 
Rich

- snippet from email header and Quoted Printable text---

Content-Type: text/html; charset=cp1252
Content-Transfer-Encoding: quoted-printable

!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.01 Transitional//EN=0D
html=0D
head=0D
meta content=3Den-us http-equiv=3DContent-Language /=0D
titleNewsletter/title=0D
**
meta content=3Dtext/html; charset=3Dwindows-1252 =
**
meta content=3Dtext/html; charset=3Dwindows-1252 =

http-equiv=3DContent-Type /=0D
style type=3Dtext/css=0D
.ReadMsgBody {width: 100%;}=0D
.ExternalClass {width: 100%;}   /style=0D
- end snippet --

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Re: Getting strange characters in emails instead of ' and

2013-07-10 Thread A Williams

mgeisselrei...@gmail.com wrote:

I have the same problem (and my colleagues too).
Here is source code of email:
Content-Type: text/html;
charset=iso-8859-2
Content-Transfer-Encoding: quoted-printable

!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN
HTMLHEAD
META content=3Dtext/html;charset=3Diso-8859-2 =
http-equiv=3DContent-Type
META name=3DGENERATOR content=3DMSHTML 8.00.6001.23501/HEAD
...
V=E1=BEen=FD=20z=E1kazn=EDku,

(email has two parts: html and plain text)

When I see body as full html, I get:
VĂĄĹženĂ˝ zĂĄkaznĂ­ku,

When I see body as simple html or All parts of body, I get correct text:
Vážený zákazníku,

Problem is only with some messages, when sender is:
X-Mailer: Microsoft Windows Live Mail 14.0.8117.416

I use SeaMonkey 2.17.1 Czech.

Any solutions?



There is a new release due soon - probably next week.  If I have got 
this right, the original bug came from Thunderbird and is hopefully this 
one: https://bugzilla.mozilla.org/show_bug.cgi?id=594646
I say 'hopefully' because it is marked as 'resolved' for Thunderbird and 
has already made it over to Seamonkey pre-release versions.


Patience, Grasshopper!
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Re: Getting strange characters in emails instead of ' and

2013-07-10 Thread mgeisselreiter
I have the same problem (and my colleagues too).
Here is source code of email:
Content-Type: text/html;
charset=iso-8859-2
Content-Transfer-Encoding: quoted-printable

!DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN
HTMLHEAD
META content=3Dtext/html;charset=3Diso-8859-2 =
http-equiv=3DContent-Type
META name=3DGENERATOR content=3DMSHTML 8.00.6001.23501/HEAD
...
V=E1=BEen=FD=20z=E1kazn=EDku,

(email has two parts: html and plain text)

When I see body as full html, I get:
VĂĄĹženĂ˝ zĂĄkaznĂ­ku,

When I see body as simple html or All parts of body, I get correct text:
Vážený zákazníku,

Problem is only with some messages, when sender is:
X-Mailer: Microsoft Windows Live Mail 14.0.8117.416

I use SeaMonkey 2.17.1 Czech.

Any solutions?
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Re: Getting strange characters in emails instead of ' and

2013-04-19 Thread flyguy

On 4/14/2013 4:56 AM, Jim Taylor wrote:

flyguy wrote:

On 4/13/2013 3:27 PM, Jim Taylor wrote:

flyguy wrote:

Lately, my wife and I have received emails with eight characters that
appear in the place of an apostrophe, nine in place of a quote mark.
Here's a cut and paste, which I hope gets through:

For single apostrophe I get ’t
For quote I get –

It doesn't seem to matter if I use Original HTML, Simple HTML, or
Plain Text to view them. Changing the Encoding to UTF does reduce the
number of odd characters; changing to IBM 850 changes the characters
that appear. We're using SM 2.16.2, Win XP, Western ISO-889-1
encoding.

Why are we getting these odd characters now, and how do we get our
apostrophes and quote marks back?


You don't say from whom you and your wife are receiving these emails.
  Is it the same person or from the same system?  Does it happen if you
send an email to yourself?  If you turn on full headers
(view-headers-all) what is the Content Type line of the bad emails?

Generally what you describe happens because someone composes in
Microsoft Word using smart quotes and apostrophes and then pastes
that
content into an email.  It can also happen with database data that is
exported using one character encoding and imported using a different
one.  I suppose it could also happen if content is created using a
character encoding that isn't available on the receiving system.  In
any
case more information is needed to speculate further.


It's not from the same person, but several: recently, one was using
msn.com and the other was using charter.net.

For the msn.com email:

Content-type: multipart/related;
boundary==_NextPart_000_000D_01CE3845.7DE6CE20;
type=multipart/alternative

X-mailer: Microsoft Windows Live Mail 15.4.3555.308


for the charter email:

Content-type: multipart/alternative;
boundary==_NextPart_000_001D_01CE381F.AB21BE20

x-mailer: Microsoft Windows Live Mail 15.4.3555.308

AT least those two seem to be using Live Mail - maybe that's the problem?

It doesn't happen when we send emails to each other, or to ourselves.



OK, its a multipart so the encoding type we need to see is in the part
and not the header.  Do view-message source and look for something like:

Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

for the section that has the bad text and past it here.  I suspect there
is a content type mismatch or some other problem.

Here is an example of the source text with quotes sent from hotmail to
my SeaMonkey

This is a test =E2=80=9Ctest=E2=80=9D of quotes =
=E2=80=9Cquotes=E2=80=9D.
and Test of =E2=80=98apostrophe=E2=80=99s

and this is how it displays in my SeaMonkey mail:

This is a test “test” of quotes “quotes”.
and Test of ‘apostrophe’s

As you can see my SeaMonkey is displaying the special quote and
apostrophe characters correctly so we need to figure out why yours isn't.


Here's the source text from the bad section:

--=_NextPart_001_0015_01CE385D.12226100
Content-Type: text/plain;
charset=utf-8
Content-Transfer-Encoding: quoted-printable

not to be a smart ass, but bet you don=E2=80=99t mail it tomorrow =
=E2=80=93 Sunday =E2=80=93 no rush when it is convenient.  I will make =
sure it goes back to you.

The sender is using MSN Livemail, I think:

X-Mailer: Microsoft Windows Live Mail 15.4.3555.308

I hope that helps figure it out.


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Re: Getting strange characters in emails instead of ' and

2013-04-14 Thread Jim Taylor

flyguy wrote:

On 4/13/2013 3:27 PM, Jim Taylor wrote:

flyguy wrote:

Lately, my wife and I have received emails with eight characters that
appear in the place of an apostrophe, nine in place of a quote mark.
Here's a cut and paste, which I hope gets through:

For single apostrophe I get ’t
For quote I get –

It doesn't seem to matter if I use Original HTML, Simple HTML, or
Plain Text to view them. Changing the Encoding to UTF does reduce the
number of odd characters; changing to IBM 850 changes the characters
that appear. We're using SM 2.16.2, Win XP, Western ISO-889-1
encoding.

Why are we getting these odd characters now, and how do we get our
apostrophes and quote marks back?


You don't say from whom you and your wife are receiving these emails.
  Is it the same person or from the same system?  Does it happen if you
send an email to yourself?  If you turn on full headers
(view-headers-all) what is the Content Type line of the bad emails?

Generally what you describe happens because someone composes in
Microsoft Word using smart quotes and apostrophes and then pastes
that
content into an email.  It can also happen with database data that is
exported using one character encoding and imported using a different
one.  I suppose it could also happen if content is created using a
character encoding that isn't available on the receiving system.  In
any
case more information is needed to speculate further.


It's not from the same person, but several: recently, one was using
msn.com and the other was using charter.net.

For the msn.com email:

Content-type: multipart/related;
boundary==_NextPart_000_000D_01CE3845.7DE6CE20;
type=multipart/alternative

X-mailer: Microsoft Windows Live Mail 15.4.3555.308


for the charter email:

Content-type: multipart/alternative;
boundary==_NextPart_000_001D_01CE381F.AB21BE20

x-mailer: Microsoft Windows Live Mail 15.4.3555.308

AT least those two seem to be using Live Mail - maybe that's the problem?

It doesn't happen when we send emails to each other, or to ourselves.


OK, its a multipart so the encoding type we need to see is in the part 
and not the header.  Do view-message source and look for something like:


Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

for the section that has the bad text and past it here.  I suspect 
there is a content type mismatch or some other problem.


Here is an example of the source text with quotes sent from hotmail to 
my SeaMonkey


This is a test =E2=80=9Ctest=E2=80=9D of quotes =
=E2=80=9Cquotes=E2=80=9D.
and Test of =E2=80=98apostrophe=E2=80=99s

and this is how it displays in my SeaMonkey mail:

This is a test “test” of quotes “quotes”.
and Test of ‘apostrophe’s

As you can see my SeaMonkey is displaying the special quote and 
apostrophe characters correctly so we need to figure out why yours isn't.


--
Jim



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Getting strange characters in emails instead of ' and

2013-04-13 Thread flyguy
Lately, my wife and I have received emails with eight characters that 
appear in the place of an apostrophe, nine in place of a quote mark. 
Here's a cut and paste, which I hope gets through:


For single apostrophe I get ’t
For quote I get –

It doesn't seem to matter if I use Original HTML, Simple HTML, or Plain 
Text to view them. Changing the Encoding to UTF does reduce the number 
of odd characters; changing to IBM 850 changes the characters that 
appear. We're using SM 2.16.2, Win XP, Western ISO-889-1 encoding.


Why are we getting these odd characters now, and how do we get our 
apostrophes and quote marks back?

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Re: Getting strange characters in emails instead of ' and

2013-04-13 Thread Jim Taylor

flyguy wrote:

Lately, my wife and I have received emails with eight characters that
appear in the place of an apostrophe, nine in place of a quote mark.
Here's a cut and paste, which I hope gets through:

For single apostrophe I get ’t
For quote I get –

It doesn't seem to matter if I use Original HTML, Simple HTML, or
Plain Text to view them. Changing the Encoding to UTF does reduce the
number of odd characters; changing to IBM 850 changes the characters
that appear. We're using SM 2.16.2, Win XP, Western ISO-889-1 encoding.

Why are we getting these odd characters now, and how do we get our
apostrophes and quote marks back?


You don't say from whom you and your wife are receiving these emails. 
 Is it the same person or from the same system?  Does it happen if 
you send an email to yourself?  If you turn on full headers 
(view-headers-all) what is the Content Type line of the bad emails?


Generally what you describe happens because someone composes in 
Microsoft Word using smart quotes and apostrophes and then pastes 
that content into an email.  It can also happen with database data 
that is exported using one character encoding and imported using a 
different one.  I suppose it could also happen if content is created 
using a character encoding that isn't available on the receiving 
system.  In any case more information is needed to speculate further.


--
Jim


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Re: Getting strange characters in emails instead of ' and

2013-04-13 Thread flyguy

On 4/13/2013 3:27 PM, Jim Taylor wrote:

flyguy wrote:

Lately, my wife and I have received emails with eight characters that
appear in the place of an apostrophe, nine in place of a quote mark.
Here's a cut and paste, which I hope gets through:

For single apostrophe I get ’t
For quote I get –

It doesn't seem to matter if I use Original HTML, Simple HTML, or
Plain Text to view them. Changing the Encoding to UTF does reduce the
number of odd characters; changing to IBM 850 changes the characters
that appear. We're using SM 2.16.2, Win XP, Western ISO-889-1 encoding.

Why are we getting these odd characters now, and how do we get our
apostrophes and quote marks back?


You don't say from whom you and your wife are receiving these emails.
  Is it the same person or from the same system?  Does it happen if you
send an email to yourself?  If you turn on full headers
(view-headers-all) what is the Content Type line of the bad emails?

Generally what you describe happens because someone composes in
Microsoft Word using smart quotes and apostrophes and then pastes that
content into an email.  It can also happen with database data that is
exported using one character encoding and imported using a different
one.  I suppose it could also happen if content is created using a
character encoding that isn't available on the receiving system.  In any
case more information is needed to speculate further.


It's not from the same person, but several: recently, one was using 
msn.com and the other was using charter.net.


For the msn.com email:

Content-type: multipart/related; 
boundary==_NextPart_000_000D_01CE3845.7DE6CE20; 
type=multipart/alternative


X-mailer: Microsoft Windows Live Mail 15.4.3555.308


for the charter email:

Content-type: multipart/alternative; 
boundary==_NextPart_000_001D_01CE381F.AB21BE20


x-mailer: Microsoft Windows Live Mail 15.4.3555.308

AT least those two seem to be using Live Mail - maybe that's the problem?

It doesn't happen when we send emails to each other, or to ourselves.


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