Re: verizon Web Site Challenge Question...
SamuelS wrote: > On 31-Oct-14 16:18, Paul B. Gallagher wrote: >> WaltS48 wrote: >> >>> Does SeaMonkey enter the UserID and password automatically? >>> >>> It was the first time I used SeaMonkey to access my Verizon account and >>> I had to enter the UserID and PW manually. >>> >>> If you typed it in maybe you made a typo? >> >> One possibility, the most likely one, I'd think. >> >> Another is a bad username. On my verizon.net account, the username is my >> prefix only, not the fully qualified email address. Getting that wrong >> would also cause login to fail. >> > > PBG - thank you, since it is my billing account it includes my phone > number two (2) characters before and two (2) characters embedded with > the phone number. > > Thank you for the input.. bo1953 I sign in to my billing account at https://www.verizon.com/ForYourHome/BillView/ResMyBill.aspx I remember when they first started this process a couple of months ago, my password failed. So I clicked on "Forgot Password" and when they asked for a new password, I typed in the old one and it worked fine. When you use this approach, you have to select a couple of questions and respond with "secret answers" but it works after some effort. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
On 31-Oct-14 16:18, Paul B. Gallagher wrote: WaltS48 wrote: Does SeaMonkey enter the UserID and password automatically? It was the first time I used SeaMonkey to access my Verizon account and I had to enter the UserID and PW manually. If you typed it in maybe you made a typo? One possibility, the most likely one, I'd think. Another is a bad username. On my verizon.net account, the username is my prefix only, not the fully qualified email address. Getting that wrong would also cause login to fail. PBG - thank you, since it is my billing account it includes my phone number two (2) characters before and two (2) characters embedded with the phone number. Thank you for the input.. bo1953 ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
On 31-Oct-14 15:58, WaltS48 wrote: On 10/31/2014 03:39 PM, SamuelS wrote: WaltS48 wrote: On 10/31/2014 11:25 AM, SamuelS wrote: Hello all, Until recently I have been able to log into verizon.net to pay billing and check email. Today I go and cannot log in, especially to pay bills. The error message received is "The information you have entered does not match the information we have on file". Customer 'No' Service was of NO help as usual... any suggestions or ideas as to how I might solve this, if anyone else has experienced this? Vista, SM 2.3, Lenovo T61 Thank you, SS No problem logging in for me. I would probably just repeat what Customer Service told you to check. What did they suggest? WS48 - sorry about that, they said to delete cookies and clear cache, both of which I performed to no avail. Upon ringing back they recommended only to use Chrome... SS Does SeaMonkey enter the UserID and password automatically? It was the first time I used SeaMonkey to access my Verizon account and I had to enter the UserID and PW manually. If you typed it in maybe you made a typo? WS48 - my ID and PW are auto entered and I also entered manually to be sure that it was correct. Thank you, bo1953 ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
WaltS48 wrote: Does SeaMonkey enter the UserID and password automatically? It was the first time I used SeaMonkey to access my Verizon account and I had to enter the UserID and PW manually. If you typed it in maybe you made a typo? One possibility, the most likely one, I'd think. Another is a bad username. On my verizon.net account, the username is my prefix only, not the fully qualified email address. Getting that wrong would also cause login to fail. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
On 10/31/2014 03:39 PM, SamuelS wrote: WaltS48 wrote: On 10/31/2014 11:25 AM, SamuelS wrote: Hello all, Until recently I have been able to log into verizon.net to pay billing and check email. Today I go and cannot log in, especially to pay bills. The error message received is "The information you have entered does not match the information we have on file". Customer 'No' Service was of NO help as usual... any suggestions or ideas as to how I might solve this, if anyone else has experienced this? Vista, SM 2.3, Lenovo T61 Thank you, SS No problem logging in for me. I would probably just repeat what Customer Service told you to check. What did they suggest? WS48 - sorry about that, they said to delete cookies and clear cache, both of which I performed to no avail. Upon ringing back they recommended only to use Chrome... SS Does SeaMonkey enter the UserID and password automatically? It was the first time I used SeaMonkey to access my Verizon account and I had to enter the UserID and PW manually. If you typed it in maybe you made a typo? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
WaltS48 wrote: On 10/31/2014 11:25 AM, SamuelS wrote: Hello all, Until recently I have been able to log into verizon.net to pay billing and check email. Today I go and cannot log in, especially to pay bills. The error message received is "The information you have entered does not match the information we have on file". Customer 'No' Service was of NO help as usual... any suggestions or ideas as to how I might solve this, if anyone else has experienced this? Vista, SM 2.3, Lenovo T61 Thank you, SS No problem logging in for me. I would probably just repeat what Customer Service told you to check. What did they suggest? WS48 - sorry about that, they said to delete cookies and clear cache, both of which I performed to no avail. Upon ringing back they recommended only to use Chrome... SS ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: verizon Web Site Challenge Question...
On 10/31/2014 11:25 AM, SamuelS wrote: Hello all, Until recently I have been able to log into verizon.net to pay billing and check email. Today I go and cannot log in, especially to pay bills. The error message received is "The information you have entered does not match the information we have on file". Customer 'No' Service was of NO help as usual... any suggestions or ideas as to how I might solve this, if anyone else has experienced this? Vista, SM 2.3, Lenovo T61 Thank you, SS No problem logging in for me. I would probably just repeat what Customer Service told you to check. What did they suggest? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
verizon Web Site Challenge Question...
Hello all, Until recently I have been able to log into verizon.net to pay billing and check email. Today I go and cannot log in, especially to pay bills. The error message received is "The information you have entered does not match the information we have on file". Customer 'No' Service was of NO help as usual... any suggestions or ideas as to how I might solve this, if anyone else has experienced this? Vista, SM 2.3, Lenovo T61 Thank you, SS ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
