Re: [Ubnt_users] kudos to ubnt - rma

[Dan Petermann]

This brings back bad memories of Germany. I was working for GTE in Bensheim. 
Apparently packing peanuts are concidered hazardous material or something. 
Everyone spent weeks picking them up from all over the compound before we left 
the country. 

Crap, now I have a hankerin’ for a schnitzel on a brötchen from the local 
imbiss. And the autobahn……..


On Aug 11, 2016, at 7:39 AM, Matt Hardy via Ubnt_users  
wrote:

> If it makes you guys feel better, here's proof we also do get these packing 
> peanuts. Here's our very own Matt Baer after getting some sample products at 
> his house :)
> 
> https://youtu.be/tepP-FEhHNk
> 
> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
> Yes! Nobody likes those peanuts :)
> 
> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users 
>  wrote:
> It may say that...but definitely won't be ;)  I have sent an email to RMA 
> team to discontinue the peanuts ASAP.
> 
> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman  
> wrote:
> The RMA notice going out, I believe, does warn it may be turned down.  It has 
> been a while since I've done an RMA to be honest.
> 
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users 
>  wrote:
> Message received loud and clear! ;)  Will get this transitioned.
> 
> FYI - We will not turn down your RMA for using peanuts.  Like I said, I think 
> we try and be very accommodating with the RMA's.  Let us know if there are 
> issues you are facing.
> 
> Thanks,
> Ben
> 
> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! 
> 
> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users 
>  wrote:
> I am not a fan of the packing peanuts either ;)  We will find better solution 
> here.
> 
> Thanks,
> Ben
> 
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers 
>  wrote:
> I have zero problems with RMA at ubnt, im not sure what happen but i cant 
> remember one time i have had problem getting a warranty swap completed. 
> 
> I do on the other hand think its funny that they don't want you to send your 
> product back in packing peanuts but turn around send the product back to you 
> in packing peanuts.
> 
> I have hate for packing peanuts.
> 
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
> 
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users  
> wrote:
> 
>> Hi Jan - 
>> 
>> Can you send me some examples of this?  This should not be happening.  We 
>> make it a point to have the RMA process be as smooth as possible, so if this 
>> is not happening, please send to me off-list and will look into this and 
>> have it improved.
>> 
>> Thanks,
>> Ben
>> 
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC  
>> wrote:
>> Our local supply chain is 2 days away, even when paying for next day it 
>> still takes 2.  We don't use Amazon except for emergencies and since most of 
>> the supply chains I've used in the past use a ubnt warehouse which then 
>> sends out 6 or more months old product.  Stuff we use a lot of, I have to 
>> keep in stock.  You can't expect customers to have to wait for service, not 
>> tolerable.  The RMA that didn't happen had a test date of February 2016, 
>> unit tossed into recycle bin.
>> Jan V
>> 
>> On 08/10/2016 04:14 AM, Tim wrote:
>>> Off topic a bit:
>>> 
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>> 
>>> Do not favor Amazon approach.
>>> 
>>> You pay a small premium but the benefits are great in supporting a local 
>>> supply chain that is willing to work with you.
>>> 
>>> 
>>> 
>>> Sent from my Verizon Wireless 4G LTE DROID
>>> 
>>> 
>>> Jan-OOLLC  wrote:
>>> 
>>> I think I'll not bother with RMA as ubnt requires too much BS to jump 
>>> through.  Had an airrouter HP fail same day installed and description of 
>>> failure was not adequate enough for them ( burned-up, too hot to touch, not 
>>> working).  I'm a one man show and don't have hours of free time to satisfy 
>>> them.  For stuff under $70 it's not worth my time to spend additional hours 
>>> jumping through hoops after already spending money on truck rolls.  They 
>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like 
>>> a onetime user with nothing better to do than game them.  I would go to a 
>>> new vendor if it would be worth the cost and effort.  It's not worth the 
>>> aggravation
>>> Jan V
>>> 
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
  
 So we were all over this prism line before it was really the prism line 
 (mainly cause i've been 

[Ubnt_users] Rocket AC Throughput

[Dan Petermann]

Is there a chart that shows throughput vs modulation at a given channel width?
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Re: [Ubnt_users] kudos to ubnt - rma

[Jan-OOLLC]

hilarious video!  Forty years ago we had a bean-bag chair rip a seam, 
the pellets even got outside.  We had pellets everywhere and I'm sure if 
I went back there to the house I could still find them.


Jan V

On 08/11/2016 07:43 AM, Matt Baer via Ubnt_users wrote:


Friggin garbage guys opened the bag to see if it was garbage and left 
it open for the wind to take them. I'm STILL mowing them up.



On Aug 11, 2016 9:25 AM, "Joe Novak" > wrote:


oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman
>
wrote:

Did he get the units from Ubnt distribution?


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users
> wrote:

If it makes you guys feel better, here's proof we also do
get these packing peanuts. Here's our very own Matt Baer
after getting some sample products at his house :)

https://youtu.be/tepP-FEhHNk

On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy > wrote:

Yes! Nobody likes those peanuts :)

On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via
Ubnt_users > wrote:

It may say that...but definitely won't be ;)  I
have sent an email to RMA team to discontinue the
peanuts ASAP.

On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman
> wrote:

The RMA notice going out, I believe, does warn
it may be turned down. It has been a while
since I've done an RMA to be honest.


Josh Luthman
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via
Ubnt_users > wrote:

Message received loud and clear! ;)  Will
get this transitioned.

FYI - We will not turn down your RMA for
using peanuts.  Like I said, I think we
try and be very accommodating with the
RMA's.  Let us know if there are issues
you are facing.

Thanks,
Ben

On Wed, Aug 10, 2016 at 11:44 AM, RickG
> wrote:

+1 Ben! What's funny is UBNT requests
we not send RMA's with peanuts!

On Wed, Aug 10, 2016 at 12:43 PM, Ben
Moore via Ubnt_users
> wrote:

I am not a fan of the packing
peanuts either ;)  We will find
better solution here.

Thanks,
Ben

On Wed, Aug 10, 2016 at 10:37 AM,
Shawn C. Peppers
>
wrote:

I have zero problems with RMA
at ubnt, im not sure what
happen but i cant remember one
time i have had problem
getting a warranty swap
completed.

I do on the other hand think
its funny that they don't want
you to send your product back
in packing peanuts but turn
around send the product back
   

Re: [Ubnt_users] AirPrism - Are You Liking It?

[Kees H]

Ditto,
We have a few subs at a tower that before the Alvarion 5740-5830 radios were 
dead in the water.  The radios show a –65 noise floor, but we get 60 mbps on a 
10 MHz channel
following.  i think step one is determining are you actually running airprism.
i think we are lol

only a few subs deployed, averaging 150/150 on a 20 mhz channel

all subs are under a mile

  - Original Message - 
  From: Sam Morris 
  To: ubnt_users@wispa.org 
  Sent: Thursday, August 11, 2016 8:33 AM
  Subject: [Ubnt_users] AirPrism - Are You Liking It?

  Those of you who have/are using AirPrism radios...how do you like them?

  Thanks
  Sam
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[Ubnt_users] LTE & 5GHz

[Kevin Lamothe]

Has anyone seen any odd things with using 5GHz M or AC radios and 
850&1.9GHz LTE band?

I'm seeing an odd problem at two of my sites. The teleco's equipment is 
about 10 feet away from us.

The one site has 15db signal difference between 2.4GHz and 5GHz. Shot is 
LoS, antenna/jumpers/radio has been replaced, even played with tilt. 
Airview scan shows the spectrum is completely destroyed. I only have 
2.4, 24GHz and one other 5GHz sector on here. They both see each other 
in the -70s.

There is also no other WISPs here or nearby.

Is it possible that the LTE equipment is giving off harmonics that's 
wrecking havoc with the front in filter on these 5GHz radios? or 
possibly just a power over load?

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Re: [Ubnt_users] AirPrism - Are You Liking It?

[CBB - Jay Fuller]

following.  i think step one is determining are you actually running airprism.
i think we are lol

only a few subs deployed, averaging 150/150 on a 20 mhz channel

all subs are under a mile

  - Original Message - 
  From: Sam Morris 
  To: ubnt_users@wispa.org 
  Sent: Thursday, August 11, 2016 8:33 AM
  Subject: [Ubnt_users] AirPrism - Are You Liking It?


  Those of you who have/are using AirPrism radios...how do you like them?

  Thanks
  Sam
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  http://lists.wispa.org/mailman/listinfo/ubnt_users___
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Re: [Ubnt_users] kudos to ubnt - rma

[Matt Baer via Ubnt_users]

Friggin garbage guys opened the bag to see if it was garbage and left it
open for the wind to take them. I'm STILL mowing them up.

On Aug 11, 2016 9:25 AM, "Joe Novak"  wrote:

oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman 
wrote:

> Did he get the units from Ubnt distribution?
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> If it makes you guys feel better, here's proof we also do get these
>> packing peanuts. Here's our very own Matt Baer after getting some sample
>> products at his house :)
>>
>> https://youtu.be/tepP-FEhHNk
>>
>> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>>
>>> Yes! Nobody likes those peanuts :)
>>>
>>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 It may say that...but definitely won't be ;)  I have sent an email to
 RMA team to discontinue the peanuts ASAP.

 On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
 j...@imaginenetworksllc.com> wrote:

> The RMA notice going out, I believe, does warn it may be turned down.
> It has been a while since I've done an RMA to be honest.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> Message received loud and clear! ;)  Will get this transitioned.
>>
>> FYI - We will not turn down your RMA for using peanuts.  Like I said,
>> I think we try and be very accommodating with the RMA's.  Let us know if
>> there are issues you are facing.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>
>>> +1 Ben! What's funny is UBNT requests we not send RMA's with
>>> peanuts!
>>>
>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 I am not a fan of the packing peanuts either ;)  We will find
 better solution here.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
 videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but
> i cant remember one time i have had problem getting a warranty swap
> completed.
>
> I do on the other hand think its funny that they don't want you to
> send your product back in packing peanuts but turn around send the 
> product
> back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be
> happening.  We make it a point to have the RMA process be as smooth as
> possible, so if this is not happening, please send to me off-list and 
> will
> look into this and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
> j.vank...@oregononline.net> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next
>> day it still takes 2.  We don't use Amazon except for emergencies 
>> and since
>> most of the supply chains I've used in the past use a ubnt warehouse 
>> which
>> then sends out 6 or more months old product.  Stuff we use a lot of, 
>> I have
>> to keep in stock.  You can't expect customers to have to wait for 
>> service,
>> not tolerable.  The RMA that didn't happen had a test date of 
>> February
>> 2016, unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting
>> a local supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC 
>> 

Re: [Ubnt_users] kudos to ubnt - rma

[Joe Novak]

oh that video is gold.

that is too funny.

On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman 
wrote:

> Did he get the units from Ubnt distribution?
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> If it makes you guys feel better, here's proof we also do get these
>> packing peanuts. Here's our very own Matt Baer after getting some sample
>> products at his house :)
>>
>> https://youtu.be/tepP-FEhHNk
>>
>> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>>
>>> Yes! Nobody likes those peanuts :)
>>>
>>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 It may say that...but definitely won't be ;)  I have sent an email to
 RMA team to discontinue the peanuts ASAP.

 On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
 j...@imaginenetworksllc.com> wrote:

> The RMA notice going out, I believe, does warn it may be turned down.
> It has been a while since I've done an RMA to be honest.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> Message received loud and clear! ;)  Will get this transitioned.
>>
>> FYI - We will not turn down your RMA for using peanuts.  Like I said,
>> I think we try and be very accommodating with the RMA's.  Let us know if
>> there are issues you are facing.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>
>>> +1 Ben! What's funny is UBNT requests we not send RMA's with
>>> peanuts!
>>>
>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 I am not a fan of the packing peanuts either ;)  We will find
 better solution here.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
 videodirectwispal...@gmail.com> wrote:

> I have zero problems with RMA at ubnt, im not sure what happen but
> i cant remember one time i have had problem getting a warranty swap
> completed.
>
> I do on the other hand think its funny that they don't want you to
> send your product back in packing peanuts but turn around send the 
> product
> back to you in packing peanuts.
>
> I have hate for packing peanuts.
>
> Shawn C. Peppers
> Video Direct Satellite & Entertainment
> 866-680-8433 Toll Free
> 480-287-9960 Fax
> http://www.video-direct.tv
>
> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
> Hi Jan -
>
> Can you send me some examples of this?  This should not be
> happening.  We make it a point to have the RMA process be as smooth as
> possible, so if this is not happening, please send to me off-list and 
> will
> look into this and have it improved.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
> j.vank...@oregononline.net> wrote:
>
>> Our local supply chain is 2 days away, even when paying for next
>> day it still takes 2.  We don't use Amazon except for emergencies 
>> and since
>> most of the supply chains I've used in the past use a ubnt warehouse 
>> which
>> then sends out 6 or more months old product.  Stuff we use a lot of, 
>> I have
>> to keep in stock.  You can't expect customers to have to wait for 
>> service,
>> not tolerable.  The RMA that didn't happen had a test date of 
>> February
>> 2016, unit tossed into recycle bin.
>>
>> Jan V
>>
>> On 08/10/2016 04:14 AM, Tim wrote:
>>
>> Off topic a bit:
>>
>> We purchase from a local supply house.
>> Provides a local inventory for us.
>>
>> Do not favor Amazon approach.
>>
>> You pay a small premium but the benefits are great in supporting
>> a local supply chain that is willing to work with you.
>>
>>
>>
>> *Sent from my Verizon Wireless 4G LTE DROID*
>>
>>
>> Jan-OOLLC 
>>  wrote:
>>
>> I think I'll not bother with RMA as ubnt requires too much BS to
>> jump through.  Had an airrouter HP fail same day installed and 
>> 

Re: [Ubnt_users] kudos to ubnt - rma

[Matt Hardy via Ubnt_users]

If it makes you guys feel better, here's proof we also do get these packing
peanuts. Here's our very own Matt Baer after getting some sample products
at his house :)

https://youtu.be/tepP-FEhHNk

On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:

> Yes! Nobody likes those peanuts :)
>
> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> It may say that...but definitely won't be ;)  I have sent an email to RMA
>> team to discontinue the peanuts ASAP.
>>
>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
>> j...@imaginenetworksllc.com> wrote:
>>
>>> The RMA notice going out, I believe, does warn it may be turned down.
>>> It has been a while since I've done an RMA to be honest.
>>>
>>>
>>> Josh Luthman
>>> Office: 937-552-2340
>>> Direct: 937-552-2343
>>> 1100 Wayne St
>>> Suite 1337
>>> Troy, OH 45373
>>>
>>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
 Message received loud and clear! ;)  Will get this transitioned.

 FYI - We will not turn down your RMA for using peanuts.  Like I said, I
 think we try and be very accommodating with the RMA's.  Let us know if
 there are issues you are facing.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:

> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>
> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
> ubnt_users@wispa.org> wrote:
>
>> I am not a fan of the packing peanuts either ;)  We will find better
>> solution here.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>> videodirectwispal...@gmail.com> wrote:
>>
>>> I have zero problems with RMA at ubnt, im not sure what happen but i
>>> cant remember one time i have had problem getting a warranty swap
>>> completed.
>>>
>>> I do on the other hand think its funny that they don't want you to
>>> send your product back in packing peanuts but turn around send the 
>>> product
>>> back to you in packing peanuts.
>>>
>>> I have hate for packing peanuts.
>>>
>>> Shawn C. Peppers
>>> Video Direct Satellite & Entertainment
>>> 866-680-8433 Toll Free
>>> 480-287-9960 Fax
>>> http://www.video-direct.tv
>>>
>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>>> ubnt_users@wispa.org> wrote:
>>>
>>> Hi Jan -
>>>
>>> Can you send me some examples of this?  This should not be
>>> happening.  We make it a point to have the RMA process be as smooth as
>>> possible, so if this is not happening, please send to me off-list and 
>>> will
>>> look into this and have it improved.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
>>> j.vank...@oregononline.net> wrote:
>>>
 Our local supply chain is 2 days away, even when paying for next
 day it still takes 2.  We don't use Amazon except for emergencies and 
 since
 most of the supply chains I've used in the past use a ubnt warehouse 
 which
 then sends out 6 or more months old product.  Stuff we use a lot of, I 
 have
 to keep in stock.  You can't expect customers to have to wait for 
 service,
 not tolerable.  The RMA that didn't happen had a test date of February
 2016, unit tossed into recycle bin.

 Jan V

 On 08/10/2016 04:14 AM, Tim wrote:

 Off topic a bit:

 We purchase from a local supply house.
 Provides a local inventory for us.

 Do not favor Amazon approach.

 You pay a small premium but the benefits are great in supporting a
 local supply chain that is willing to work with you.



 *Sent from my Verizon Wireless 4G LTE DROID*


 Jan-OOLLC  
 wrote:

 I think I'll not bother with RMA as ubnt requires too much BS to
 jump through.  Had an airrouter HP fail same day installed and 
 description
 of failure was not adequate enough for them ( burned-up, too hot to 
 touch,
 not working).  I'm a one man show and don't have hours of free time to
 satisfy them.  For stuff under $70 it's not worth my time to spend
 additional hours jumping through hoops after already spending money on
 truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
 yet
 they treat me like a onetime user with nothing better to do than game
 them.  I would go to a new vendor if it would be worth the cost and
 effort.  It's not worth the aggravation

 Jan V

Re: [Ubnt_users] kudos to ubnt - rma

[Josh Luthman]

Did he get the units from Ubnt distribution?


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users <
ubnt_users@wispa.org> wrote:

> If it makes you guys feel better, here's proof we also do get these
> packing peanuts. Here's our very own Matt Baer after getting some sample
> products at his house :)
>
> https://youtu.be/tepP-FEhHNk
>
> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy  wrote:
>
>> Yes! Nobody likes those peanuts :)
>>
>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> It may say that...but definitely won't be ;)  I have sent an email to
>>> RMA team to discontinue the peanuts ASAP.
>>>
>>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
>>> j...@imaginenetworksllc.com> wrote:
>>>
 The RMA notice going out, I believe, does warn it may be turned down.
 It has been a while since I've done an RMA to be honest.


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> Message received loud and clear! ;)  Will get this transitioned.
>
> FYI - We will not turn down your RMA for using peanuts.  Like I said,
> I think we try and be very accommodating with the RMA's.  Let us know if
> there are issues you are facing.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>
>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!
>>
>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> I am not a fan of the packing peanuts either ;)  We will find better
>>> solution here.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
>>> videodirectwispal...@gmail.com> wrote:
>>>
 I have zero problems with RMA at ubnt, im not sure what happen but
 i cant remember one time i have had problem getting a warranty swap
 completed.

 I do on the other hand think its funny that they don't want you to
 send your product back in packing peanuts but turn around send the 
 product
 back to you in packing peanuts.

 I have hate for packing peanuts.

 Shawn C. Peppers
 Video Direct Satellite & Entertainment
 866-680-8433 Toll Free
 480-287-9960 Fax
 http://www.video-direct.tv

 On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

 Hi Jan -

 Can you send me some examples of this?  This should not be
 happening.  We make it a point to have the RMA process be as smooth as
 possible, so if this is not happening, please send to me off-list and 
 will
 look into this and have it improved.

 Thanks,
 Ben

 On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
 j.vank...@oregononline.net> wrote:

> Our local supply chain is 2 days away, even when paying for next
> day it still takes 2.  We don't use Amazon except for emergencies and 
> since
> most of the supply chains I've used in the past use a ubnt warehouse 
> which
> then sends out 6 or more months old product.  Stuff we use a lot of, 
> I have
> to keep in stock.  You can't expect customers to have to wait for 
> service,
> not tolerable.  The RMA that didn't happen had a test date of February
> 2016, unit tossed into recycle bin.
>
> Jan V
>
> On 08/10/2016 04:14 AM, Tim wrote:
>
> Off topic a bit:
>
> We purchase from a local supply house.
> Provides a local inventory for us.
>
> Do not favor Amazon approach.
>
> You pay a small premium but the benefits are great in supporting a
> local supply chain that is willing to work with you.
>
>
>
> *Sent from my Verizon Wireless 4G LTE DROID*
>
>
> Jan-OOLLC 
>  wrote:
>
> I think I'll not bother with RMA as ubnt requires too much BS to
> jump through.  Had an airrouter HP fail same day installed and 
> description
> of failure was not adequate enough for them ( burned-up, too hot to 
> touch,
> not working).  I'm a one man show and don't have hours of free time to
> satisfy them.  For stuff under $70 it's not worth my time to spend
> additional hours jumping 

[Ubnt_users] AirPrism - Are You Liking It?

[Sam Morris]

Those of you who have/are using AirPrism radios...how do you like them?

Thanks
Sam
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Ubnt_users@wispa.org
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Re: [Ubnt_users] kudos to ubnt - rma

[Matt Hardy via Ubnt_users]

Yes! Nobody likes those peanuts :)

On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users <
ubnt_users@wispa.org> wrote:

> It may say that...but definitely won't be ;)  I have sent an email to RMA
> team to discontinue the peanuts ASAP.
>
> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <
> j...@imaginenetworksllc.com> wrote:
>
>> The RMA notice going out, I believe, does warn it may be turned down.  It
>> has been a while since I've done an RMA to be honest.
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>>> Message received loud and clear! ;)  Will get this transitioned.
>>>
>>> FYI - We will not turn down your RMA for using peanuts.  Like I said, I
>>> think we try and be very accommodating with the RMA's.  Let us know if
>>> there are issues you are facing.
>>>
>>> Thanks,
>>> Ben
>>>
>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG  wrote:
>>>
 +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts!

 On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users <
 ubnt_users@wispa.org> wrote:

> I am not a fan of the packing peanuts either ;)  We will find better
> solution here.
>
> Thanks,
> Ben
>
> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <
> videodirectwispal...@gmail.com> wrote:
>
>> I have zero problems with RMA at ubnt, im not sure what happen but i
>> cant remember one time i have had problem getting a warranty swap
>> completed.
>>
>> I do on the other hand think its funny that they don't want you to
>> send your product back in packing peanuts but turn around send the 
>> product
>> back to you in packing peanuts.
>>
>> I have hate for packing peanuts.
>>
>> Shawn C. Peppers
>> Video Direct Satellite & Entertainment
>> 866-680-8433 Toll Free
>> 480-287-9960 Fax
>> http://www.video-direct.tv
>>
>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <
>> ubnt_users@wispa.org> wrote:
>>
>> Hi Jan -
>>
>> Can you send me some examples of this?  This should not be
>> happening.  We make it a point to have the RMA process be as smooth as
>> possible, so if this is not happening, please send to me off-list and 
>> will
>> look into this and have it improved.
>>
>> Thanks,
>> Ben
>>
>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <
>> j.vank...@oregononline.net> wrote:
>>
>>> Our local supply chain is 2 days away, even when paying for next day
>>> it still takes 2.  We don't use Amazon except for emergencies and since
>>> most of the supply chains I've used in the past use a ubnt warehouse 
>>> which
>>> then sends out 6 or more months old product.  Stuff we use a lot of, I 
>>> have
>>> to keep in stock.  You can't expect customers to have to wait for 
>>> service,
>>> not tolerable.  The RMA that didn't happen had a test date of February
>>> 2016, unit tossed into recycle bin.
>>>
>>> Jan V
>>>
>>> On 08/10/2016 04:14 AM, Tim wrote:
>>>
>>> Off topic a bit:
>>>
>>> We purchase from a local supply house.
>>> Provides a local inventory for us.
>>>
>>> Do not favor Amazon approach.
>>>
>>> You pay a small premium but the benefits are great in supporting a
>>> local supply chain that is willing to work with you.
>>>
>>>
>>>
>>> *Sent from my Verizon Wireless 4G LTE DROID*
>>>
>>>
>>> Jan-OOLLC  
>>> wrote:
>>>
>>> I think I'll not bother with RMA as ubnt requires too much BS to
>>> jump through.  Had an airrouter HP fail same day installed and 
>>> description
>>> of failure was not adequate enough for them ( burned-up, too hot to 
>>> touch,
>>> not working).  I'm a one man show and don't have hours of free time to
>>> satisfy them.  For stuff under $70 it's not worth my time to spend
>>> additional hours jumping through hoops after already spending money on
>>> truck rolls.  They know I'm a wisp with spare parts in a stockroom and 
>>> yet
>>> they treat me like a onetime user with nothing better to do than game
>>> them.  I would go to a new vendor if it would be worth the cost and
>>> effort.  It's not worth the aggravation
>>>
>>> Jan V
>>>
>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
>>>
>>>
>>> So we were all over this prism line before it was really the prism
>>> line (mainly cause i've been drooling since seeing the prism demo in 
>>> vegas
>>> last year)  we had purchased several AC radios (and a few AC light 
>>> radios)
>>> to test with.  Had a hard time finding them around may - so  i actually