oh that video is gold. that is too funny.
On Thu, Aug 11, 2016 at 8:40 AM, Josh Luthman <j...@imaginenetworksllc.com> wrote: > Did he get the units from Ubnt distribution? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Aug 11, 2016 at 9:39 AM, Matt Hardy via Ubnt_users < > ubnt_users@wispa.org> wrote: > >> If it makes you guys feel better, here's proof we also do get these >> packing peanuts. Here's our very own Matt Baer after getting some sample >> products at his house :) >> >> https://youtu.be/tepP-FEhHNk >> >> On Thu, Aug 11, 2016 at 7:01 PM, Matt Hardy <m...@ubnt.com> wrote: >> >>> Yes! Nobody likes those peanuts :) >>> >>> On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users < >>> ubnt_users@wispa.org> wrote: >>> >>>> It may say that...but definitely won't be ;) I have sent an email to >>>> RMA team to discontinue the peanuts ASAP. >>>> >>>> On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman < >>>> j...@imaginenetworksllc.com> wrote: >>>> >>>>> The RMA notice going out, I believe, does warn it may be turned down. >>>>> It has been a while since I've done an RMA to be honest. >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < >>>>> ubnt_users@wispa.org> wrote: >>>>> >>>>>> Message received loud and clear! ;) Will get this transitioned. >>>>>> >>>>>> FYI - We will not turn down your RMA for using peanuts. Like I said, >>>>>> I think we try and be very accommodating with the RMA's. Let us know if >>>>>> there are issues you are facing. >>>>>> >>>>>> Thanks, >>>>>> Ben >>>>>> >>>>>> On Wed, Aug 10, 2016 at 11:44 AM, RickG <rgunder...@gmail.com> wrote: >>>>>> >>>>>>> +1 Ben! What's funny is UBNT requests we not send RMA's with >>>>>>> peanuts! >>>>>>> >>>>>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >>>>>>> ubnt_users@wispa.org> wrote: >>>>>>> >>>>>>>> I am not a fan of the packing peanuts either ;) We will find >>>>>>>> better solution here. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Ben >>>>>>>> >>>>>>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>>>>>>> videodirectwispal...@gmail.com> wrote: >>>>>>>> >>>>>>>>> I have zero problems with RMA at ubnt, im not sure what happen but >>>>>>>>> i cant remember one time i have had problem getting a warranty swap >>>>>>>>> completed. >>>>>>>>> >>>>>>>>> I do on the other hand think its funny that they don't want you to >>>>>>>>> send your product back in packing peanuts but turn around send the >>>>>>>>> product >>>>>>>>> back to you in packing peanuts. >>>>>>>>> >>>>>>>>> I have hate for packing peanuts. >>>>>>>>> >>>>>>>>> Shawn C. Peppers >>>>>>>>> Video Direct Satellite & Entertainment >>>>>>>>> 866-680-8433 Toll Free >>>>>>>>> 480-287-9960 Fax >>>>>>>>> http://www.video-direct.tv >>>>>>>>> >>>>>>>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>>>>>>> ubnt_users@wispa.org> wrote: >>>>>>>>> >>>>>>>>> Hi Jan - >>>>>>>>> >>>>>>>>> Can you send me some examples of this? This should not be >>>>>>>>> happening. We make it a point to have the RMA process be as smooth as >>>>>>>>> possible, so if this is not happening, please send to me off-list and >>>>>>>>> will >>>>>>>>> look into this and have it improved. >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> Ben >>>>>>>>> >>>>>>>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < >>>>>>>>> j.vank...@oregononline.net> wrote: >>>>>>>>> >>>>>>>>>> Our local supply chain is 2 days away, even when paying for next >>>>>>>>>> day it still takes 2. We don't use Amazon except for emergencies >>>>>>>>>> and since >>>>>>>>>> most of the supply chains I've used in the past use a ubnt warehouse >>>>>>>>>> which >>>>>>>>>> then sends out 6 or more months old product. Stuff we use a lot of, >>>>>>>>>> I have >>>>>>>>>> to keep in stock. You can't expect customers to have to wait for >>>>>>>>>> service, >>>>>>>>>> not tolerable. The RMA that didn't happen had a test date of >>>>>>>>>> February >>>>>>>>>> 2016, unit tossed into recycle bin. >>>>>>>>>> >>>>>>>>>> Jan V >>>>>>>>>> >>>>>>>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>>>>>>> >>>>>>>>>> Off topic a bit: >>>>>>>>>> >>>>>>>>>> We purchase from a local supply house. >>>>>>>>>> Provides a local inventory for us. >>>>>>>>>> >>>>>>>>>> Do not favor Amazon approach. >>>>>>>>>> >>>>>>>>>> You pay a small premium but the benefits are great in supporting >>>>>>>>>> a local supply chain that is willing to work with you. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Jan-OOLLC <j.vank...@oregononline.net> >>>>>>>>>> <j.vank...@oregononline.net> wrote: >>>>>>>>>> >>>>>>>>>> I think I'll not bother with RMA as ubnt requires too much BS to >>>>>>>>>> jump through. Had an airrouter HP fail same day installed and >>>>>>>>>> description >>>>>>>>>> of failure was not adequate enough for them ( burned-up, too hot to >>>>>>>>>> touch, >>>>>>>>>> not working). I'm a one man show and don't have hours of free time >>>>>>>>>> to >>>>>>>>>> satisfy them. For stuff under $70 it's not worth my time to spend >>>>>>>>>> additional hours jumping through hoops after already spending money >>>>>>>>>> on >>>>>>>>>> truck rolls. They know I'm a wisp with spare parts in a stockroom >>>>>>>>>> and yet >>>>>>>>>> they treat me like a onetime user with nothing better to do than game >>>>>>>>>> them. I would go to a new vendor if it would be worth the cost and >>>>>>>>>> effort. It's not worth the aggravation >>>>>>>>>> >>>>>>>>>> Jan V >>>>>>>>>> >>>>>>>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> So we were all over this prism line before it was really the >>>>>>>>>> prism line (mainly cause i've been drooling since seeing the prism >>>>>>>>>> demo in >>>>>>>>>> vegas last year) we had purchased several AC radios (and a few AC >>>>>>>>>> light >>>>>>>>>> radios) to test with. Had a hard time finding them around may - so >>>>>>>>>> i >>>>>>>>>> actually tried Amazon. >>>>>>>>>> >>>>>>>>>> Found several there - but apparently they were older units. >>>>>>>>>> >>>>>>>>>> We attempted to install one but it had the "flash memory failure" >>>>>>>>>> the day we got it out of the box. >>>>>>>>>> >>>>>>>>>> Attempted to RMA it - the date code was so old they denied the >>>>>>>>>> RMA. >>>>>>>>>> >>>>>>>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>>>>>>> purchased from Amazon in like May) - and attached the invoice with >>>>>>>>>> the RMA >>>>>>>>>> submission. >>>>>>>>>> >>>>>>>>>> UBNT approved the RMA. >>>>>>>>>> >>>>>>>>>> I know I've seen complaints about "shelf life" of ubnt gear in >>>>>>>>>> the past and denied RMA's. I don't think I've submitted an RMA in >>>>>>>>>> quite >>>>>>>>>> some time since all of that. Happy to see UBNT heard us and >>>>>>>>>> addressed that. >>>>>>>>>> >>>>>>>>>> Long live UBNT! >>>>>>>>>> >>>>>>>>>> Thanks >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Ubnt_users mailing >>>>>>>>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Ubnt_users mailing >>>>>>>>>> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Ubnt_users mailing list >>>>>>>>>> Ubnt_users@wispa.org >>>>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>>> >>>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Ubnt_users mailing list >>>>>>>>> Ubnt_users@wispa.org >>>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Ubnt_users mailing list >>>>>>>> Ubnt_users@wispa.org >>>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> -RickG KyWiFi >>>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing list >>>>>> Ubnt_users@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> Ubnt_users@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>> >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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