[Bug 1378438] Re: Printer dialog stuck on "Getting printer information..."
The apparmor denials were fixed in 1.7.1-1. ** Tags removed: apparmor -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on "Getting printer information..." To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on "Getting printer information..."
Confirming #16. Adding "CreateIPPPrinterQueues Yes" to /etc/cups/cups-browsed.conf fixed problem on Arch Linux (Gnome 3.22) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on "Getting printer information..." To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
Setting CreateIPPPrinterQueues Yes in /etc/cups/cups-browsed.conf and running cups-browsed makes the printer available through cups for successful printing from GTK+ 3.16.5. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
** Changed in: cups (Ubuntu) Importance: Undecided = Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
Did you kill the process after you `chmod -r`'d it? Or, did you restart? Don't forget to `killall scp-dbus-service.py` -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
Comment #7 is only valid if you get links created in /tmp. You have to both remove the executable bit from scp-dbus-service.py and kill the scp-dbus-service.py process in this case. If this is the case for you, does printing return to work normally after applying the workaround? The original description tells that printing works from Firefox and does not work from applications with GTK3 Print dialog. This looks like that something is wrong with the print dialog, as CUPS is able to print but the GTK3 print dialog does not give access to the printer. So please try to print from LibreOffice and/or from KDE applications (Okular, Digikam, ...). Can you print from these applications? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
I had (and have) no scp-dbus-service.py running per `ps -ef` output. trying to print from LibreOffice or okular doesn't show the network- discovered printer at all, only print to pdf/file options are available (with gtk3 / firefox print dialogs, initially only print to pdf/file is shown, then the network-discovered printer appears a few seconds later) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
I think these are two separate bugs then. I think Joe is experiencing something totally different. Joe does your tmp directory grow after you do this? Do you see a bunch of symlinks in it? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
All please also check the permissions of the PPD files in /etc/cups/ppd/. They need to be world-readable. Do sudo chmod 644 /etc/cups/ppd/*.ppd to assure this. Does the problem dealt with in this bug (dialog hanging) go away? Or does only the filling up of /tmp (if you had this) stop? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
As stated above, no symlinks in temp. the only thing I do get when i open a print dialog is an empty /tmp/systemd-cups.service- RANDOMLETTERS/tmp directory. This behavior started after upgrading from trusty to utopic, before I switched to systemd. /etc/cups/ppd is empty for me: $ ls -ltra /etc/cups/ppd total 8 drwxr-xr-x 2 root lp 4096 Sep 16 11:00 . drwxr-xr-x 5 root lp 4096 Oct 23 10:28 .. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
The /tmp getting quickly filled up with links to PPD files is treated in bug 1156398. A workaround for bug 1156398 is to deactivate the system-config-printer applet and/or the system-config-printer D-Bus service by removing the read bits from the appropriate files, for example: sudo chmod -r /usr/share/system-config-printer/scp-dbus-service.py Does this solve the problem for you? ** Changed in: cups (Ubuntu) Status: Confirmed = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
the chmod -r did not fix the issue for me (original reporter). In addition, I don't see any ppd file links getting created in /tmp. For now, my only workaround is to print to pdf file, then open the pdf using firefox's native pdf viewer and print from there ** Changed in: cups (Ubuntu) Status: Incomplete = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
sudo chmod -r /usr/share/system-config-printer/scp-dbus-service.py did not work for me SHould I open another bug ticket? so as not to confuse the origional poster's problem as he said his /tmp directory is NOT getting filled -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: cups (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
Me too. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
reproducable every time i print something and its coming from cups I suppose ls -al in the /tmp directory, each file is as thus lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b6de0 - /etc/cups/ppd/Officejet_Pro_8600.ppd lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b6e91 - /etc/cups/ppd/Officejet_Pro_8600.ppd lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b6f42 - /etc/cups/ppd/Officejet_Pro_8600.ppd lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b6ff6 - /etc/cups/ppd/Officejet_Pro_8600.ppd lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b70a7 - /etc/cups/ppd/Officejet_Pro_8600.ppd lrwxrwxrwx 1 leoaloha leoaloha 36 Oct 29 16:42 5451a588b7164 - /etc/cups/ppd/Officejet_Pro_8600.ppd delete all the files I can print one more time -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
my tmp directory was full of this 5451a2eb7b4f0 5451a2ee8e0c8 5451a2f1bd534 5451a2f51014b 5451a2eb7b5a3 5451a2ee8e17c 5451a2f1bd5f0 5451a2f510205 5451a2eb7b658 5451a2ee8e22f 5451a2f1bd6a8 5451a2f5102bc 5451a2eb7b70e 5451a2ee8e2ed 5451a2f1bd762 5451a2f51037a -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1378438] Re: Printer dialog stuck on Getting printer information...
upgraded to Hplib 3.14.10 and get same error /tmp gets filled up with files -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on Getting printer information... To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
