[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2019-07-21 Thread Daniel van Vugt
Thank you for reporting this bug to Ubuntu.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases 

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in and change the bug status to Confirmed.

** Changed in: pulseaudio (Ubuntu)
   Status: Triaged => Won't Fix

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-21 Thread Tessa
ok, I've figured some more out with the help of system76 support:

https://github.com/pop-os/pop/issues/389

the TL&DR is that the issue seems to be caused by the systemd init
scripts, and that stopping them all and running pulseaudio manually
works fine. so this isn't really even a pulse issue, but perhaps a
systemd or ubuntu packaging issue.

** Bug watch added: github.com/pop-os/pop/issues #389
   https://github.com/pop-os/pop/issues/389

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-05 Thread Daniel van Vugt
The PulseAudio developers should be able to help you with more advanced
debugging. You can log a bug to get help from them at:

  https://gitlab.freedesktop.org/groups/pulseaudio/-/issues

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-05 Thread Tessa
I've already tried reinstalling pulseaudio, and it doesn't do anything.
I can't really afford to reinstall my work laptop right now, I really
need it to just, you know, work. ;)

but I also need working sound so I'm not really sure what to do. is
there really no way to debug pulseaudio and why it's broken? if not, are
there supported alternate audio servers for ubuntu which will work with
everything?

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-05 Thread Daniel van Vugt
Yes, I suspected as much. System76 wouldn't ship a laptop without
working audio on Ubuntu.

It sounds like that machine has gone through a couple of upgrades:

  DistroRelease: Pop!_OS 18.10
  InstallationDate: Installed on 2018-03-05 (230 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)

I can't tell what has been broken in the process, but it does look like
pulseaudio since 'pacmd' isn't working for you.

I suggest:

 (a) Try to reinstall pulseaudio packages, like:
 sudo apt install --reinstall pulseaudio

or

 (b) Back up your data and then reinstall fresh from
http://releases.ubuntu.com/18.10/

We may never know what went wrong on the machine before 18.10 reaches
end of life in July 2019.


** Changed in: pulseaudio (Ubuntu)
   Status: Incomplete => Triaged

** Changed in: pulseaudio (Ubuntu)
   Importance: Undecided => Medium

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-05 Thread Tessa
Booting off USB, sound works fine, soundcards show up correctly. So...
it's something that got messed up in the upgrade from 18.04, I guess?

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-05 Thread Tessa
Ahh yes, there everything is in /dev/snd, so really starting to feel
like a pulseaudio bug.

$ ls /dev/snd
by-pathcontrolC1  hwC1D0pcmC0D0p  pcmC1D3p  pcmC1D8p  timer
controlC0  hwC0D0 pcmC0D0c  pcmC0D1p  pcmC1D7p  seq


I'll try the USB boot thing this aft and get back to you.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-04 Thread Daniel van Vugt
Try looking in /dev/snd/ :)

Also, please try booting Ubuntu from USB:
   http://releases.ubuntu.com/18.10/
and tell us if the problem still occurs in the live USB session?

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-02 Thread Tessa
note that the sound devices seem to be correctly detected by the kernel:

[   28.963298] snd_hda_codec_realtek hdaudioC0D0:speaker_outs=2 
(0x14/0x1b/0x0/0x0/0x0)
[   28.963299] snd_hda_codec_realtek hdaudioC0D0:hp_outs=0 
(0x0/0x0/0x0/0x0/0x0)
[   28.963300] snd_hda_codec_realtek hdaudioC0D0:mono: mono_out=0x0
[   28.963302] snd_hda_codec_realtek hdaudioC0D0:dig-out=0x1e/0x0
[   28.963302] snd_hda_codec_realtek hdaudioC0D0:inputs:
[   28.963304] snd_hda_codec_realtek hdaudioC0D0:  Mic=0x18
[   28.963306] snd_hda_codec_realtek hdaudioC0D0:  Internal Mic=0x12
[   28.975012] input: HDA Intel PCH Mic as 
/devices/pci:00/:00:1f.3/sound/card0/input16
[   28.975048] input: HDA Intel PCH Line Out as 
/devices/pci:00/:00:1f.3/sound/card0/input17
[   28.975079] input: HDA Intel PCH Speaker Surround as 
/devices/pci:00/:00:1f.3/sound/card0/input18

but I can't find any devices for them under /dev:

root@viper:~# find /dev | grep sound
root@viper:~# find /dev | grep card

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-02 Thread Tessa
yes, that's where I've been looking. nothing listed for input or output
in the sound control panel.

** Attachment added: "Screenshot from 2018-11-02 10-44-35.png"
   
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1799007/+attachment/5208409/+files/Screenshot%20from%202018-11-02%2010-44-35.png

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-01 Thread Daniel van Vugt
1. Can you please confirm where you are looking when you say "it no
longer shows any of the audio output devices"? Are you looking in
Settings > Sound > Output ?

2. Can you please try booting Ubuntu from USB:
   http://releases.ubuntu.com/18.10/
   and tell us if the problem still occurs in the live USB session?

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-11-01 Thread Tessa
ahhh well like I said that crash dump was from after uninstalling the
jack packages. things are still broken without jack installed. no sound
in any app.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-31 Thread Daniel van Vugt
There is no need to send more crash reports right now. Just uninstall
the jack packages and see if that solves the problem.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-31 Thread Tessa
Repeated the crash report after purging the jack audio packages:
https://errors.ubuntu.com/oops/831e65ae-dd64-11e8-959d-fa163ee63de6

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-29 Thread Daniel van Vugt
OK, that makes sense. In that case I was misled by apport automatically
writing this in the bug report:

UnreportableReason: This is not an official Pop!_OS package. Please
remove any third party package and try again.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-29 Thread Tessa
@vanvugt:  actually, PoP! is just a light themeing a driver PPA on top
of Ubuntu, it doesn't really change a lot. it also uses pulseaudio, I
installed jackd after I started having issues just in an attempt to get
usable sound on my system, but it didn't improve the situation. but
pulseaudio was definitely broken before I installed jack.

in any case, I'll uninstall jack and re-run the crash dump settings and
we'll see where we stand.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-29 Thread Daniel van Vugt
More simply, please try this command and then reboot:

sudo apt remove jackd jackd2 jackd2-firewire

** Changed in: pulseaudio (Ubuntu)
   Status: Opinion => Incomplete

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-29 Thread Daniel van Vugt
Tessa,

I think these two things might be related...

1. Pop!OS doesn't like pulseaudio:

UnreportableReason: This is not an official Pop!_OS package. Please
remove any third party package and try again.

2. You have two sound servers and should only have one:

Pulseaudio:
  Installed - Yes (/usr/bin/pulseaudio)
  Running - Yes

Jack:
  Installed - Yes (/usr/bin/jackd)
  Running - No

It sounds like System76's Pop!OS ships with jackd and they don't want
you using pulseaudio. Certainly having both installed I would expect one
of them might fail to access the sound hardware. This also means I am
not sure the correct way to fix this other than it sounds like
pulseaudio shouldn't be installed at all in Pop!OS.

Suggested quick fix: Uninstall either your jackd packages, OR your
pulseaudio packages.

Fully clean fix: Reinstall Ubuntu from scratch, downloading it from here:
http://releases.ubuntu.com/18.10/


** Changed in: pulseaudio (Ubuntu)
   Status: Incomplete => Opinion

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-29 Thread Tessa
@vanvugt: alright, it's been uploaded, it says it's at this URL but I don't 
have permissions to view that and verify:
https://errors.ubuntu.com/oops/ffc53e0c-dba2-11e8-9fcf-fa163e6cac46

packages list is attached


** Attachment added: "allpackages.txt"
   
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1799007/+attachment/5206826/+files/allpackages.txt

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-28 Thread Daniel van Vugt
Franck, that's very strange. If you would like to keep discussing your
issue then please log a new bug.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-26 Thread franck
for me the problem is solved with :
sudo apt remove pulseaudio
reboot

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-25 Thread Daniel van Vugt
OK, the wording is confusing but we still call it a "daemon" even though
it has "--daemonize=no".

The command "pacmd list" should work so indeed there's a bug in
pulseaudio here.

Next, please follow ALL the steps in comment #19 and in the link it
mentions.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-25 Thread Daniel van Vugt
I mean please run:

  killall -ABRT pulseaudio

and then repeat all these steps:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

Please also run:

  dpkg -l > allpackages.txt

and send us the file 'allpackages.txt'.

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-25 Thread Tessa
@vanvugt:  there's nothing in /var/crash from pulseaudio, and as noted
above, pulse is started in non-daemon mode by Ubuntu. so it's running,
but apps can't seem to talk to it. probably because of the failure to
start the socket service, as noted above. without the socket, and
without it being a daemon, I don't think there's any way for apps to
actually reach pulse.

Killing pulse works fine, but it just respawns in the same broken state:

$ ps axf | grep pulse
20761 pts/0S+ 0:00  |   |   \_ grep --color=auto pulse
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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-24 Thread Daniel van Vugt
I think the main hint is in comment #15:

  tessa@viper:~$ pacmd list
  Daemon not responding.

This means pulseaudio has either hung, crashed or been killed. Please
follow these instructions to see if you can find any evidence of a
crash:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

If not, and if the pulseaudio daemon is still running and not responding
to 'pacmd list' then please try forcing a crash report with:

  killall -ABRT pulseaudio

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-24 Thread Tessa
** Attachment added: "journal output attached"
   
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1799007/+attachment/5205033/+files/journal.txt

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-24 Thread Daniel van Vugt
Per the bug description, this is not related to Timidity.

** This bug is no longer a duplicate of bug 210472
   Timidity daemon doesn't play nice with pulse audio

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-24 Thread Kamil DomaƄski
*** This bug is a duplicate of bug 210472 ***
https://bugs.launchpad.net/bugs/210472

** This bug has been marked a duplicate of bug 210472
   Timidity daemon doesn't play nice with pulse audio

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[Bug 1799007] Re: [System76 Oryx Pro] no sound after 18.10 upgrade

2018-10-22 Thread Daniel van Vugt
Tessa,

Thanks. Can you please also attach a full system log from the machine by
running this?

  journalctl -b > journal.txt

and attach it here.

Everyone else, please log your own new bug by running:

  ubuntu-bug pulseaudio


** Summary changed:

- no sound after 18.10 upgrade
+ [System76 Oryx Pro] no sound after 18.10 upgrade

** Tags added: system76

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https://bugs.launchpad.net/bugs/1799007

Title:
  [System76 Oryx Pro] no sound after 18.10 upgrade

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