Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-17 Thread Vincenzo Ciancia
Andrew Sayers ha scritto:

 What I'd like to raise - how does one write such a database, when there
 is no clear-cut answer on whether this card, with this driver, works?
 
 Since we're talking about regressions here, one solution would be to
 make downgrading as easy as upgrading, and to request an optional
 hardware profile immediately before a user up/downgrades.  

That you can't do for your life: in feisty, my hardware works (well, 
don't know about the webcam, actually). But at office, I have hardy, and 
I use lyx from there. The version of lyx in feisty will not read the 
files I produce at office. Indeed, there are plenty of bugfixes which 
are not regressions, and I couldn't stick with feisty forever. What I 
can do, is to install feisty and use it when I really need it. But for a 
network card it isn't that simple as you can imagine. The point raised 
by Sarah, how do you organise such a database and how can you be 
boolean in saying that something does not work, is an extremely good 
question. I need to think about it and see if I can suggest a solution 
or not. A quantitative yet simple answer is that by looking at 
launchpad I can immediately tell that iwl3945 drivers suck :) But this 
does not solve the problem of creating a good hardware support database, 
which seems to be quantitative rather than boolean in many cases.

Vincenzo

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-14 Thread Vincenzo Ciancia
Scott Kitterman ha scritto:
 On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan [EMAIL PROTECTED] 
 wrote:
 
 I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
 just expect NM to not work when it comes to WEP.
 
 I have 4965 and it worked fine for me with KNetworkManager and WEP in 
 Hardy.  I have't had a need for WEP since I upgraded to Intrepid.
 
 As an aside, if people are truly concerned about privacy/security, they 
 should be on WPA.  WEP is trivial to break.
 
 Scott K
 

Scott, if you move often you get what they give you, in my case it is a 
stupid unprotected network...  but the laptop has to work.

Vincenzo


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Stephan Hermann
Moins,

On Tue, 2008-11-11 at 02:27 +, Vincenzo Ciancia wrote:
 On 11/11/2008 Scott Kitterman wrote:
  
  I would encourage you (and others, you certainly aren't the only one) 
  to hold 
  your temper and if you can't say something helpful, just take your 
  hands off 
  the keyboard.  Being angry, contemptuous, and disrespectful won't get 
  your 
  bugs fixed faster.  What it will get you is yet another list with no 
  developers on it and you upset you can't get in touch with them.
 
 
 You are perfectly right, this went out of my control, and I appreciated 
 a lot the responses I got on various other issues in the past. I stop 
 now on the topic.
 
 The only seriously valid point for you developers in my e-mails - I 
 think - and the one I wanted to expose in the first e-mail I wrote - is 
 that we users really need a seriously maintained hardware database, and 
 a serious attention to all hardware related regressions, because you 
 can't change your hardware like you can change your software. This is 
 what from times to times leads me to a complete demotivation on keeping 
 supporting ubuntu - and I bet you as a developer care, not of me in 
 particular, but of the numbers. Ubuntu is so popular because developers 
 care about usability and understand what it is, but also because users 
 are openly advertising and supporting it as if it was The Salvation from 
 the Evil Microsoft. Don't loose this important advantage.

Advocating Ubuntu doesn't mean you need to support it.
Advocating in a company and propose a switch from MS Windows XP/Vista to
Canonical+Ubuntu means, that you should have a point doing so. 
Software in general is not bug free, so mostly you need commercial
support for your OS or other Software you are using. 

Canonical does provide Support for Ubuntu for You, when you want to pay
it. If not, fix it yourself, or help us fixing it e.g. join the irc and
point people to it. If people can't help you directly, because of not
having the broken hardware, you can try to provide this hardware to the
people (that's an example, and hey, this you can't do when you use MS
Windows). 

 
 If you start an officially endorsed hardware database with a forum for 
 comments and user-to-user support in launchpad etc, and keep an eye open 
 on regressions in hardware support, that should promptly be acknowledged 
 and put aside the relevant entries in the hardware database itself, and 
 that ideally should never be propagated to stable releases, but 
 _usually_ do, I am sure your user community will make a great job in 
 populating it. If you don't do that because of lack of manpower... I 
 understand and accept the reality.

You know, there is more and more hardware on the market, old and new.
And I never saw any hardware working out of the box which is quite new,
not even on Windows. Most drivers for new hardware on Windows are
broken...and believe me, asking the hardware vendor or creator, doesn't
help to fix those drivers in time, not if you don't want to pay them.

BTW, I do advocate Ubuntu in every company I'm working. And mostly I'm
the cursed guy who is doing the support, too. You know what? If I can't
fix it in time, I'll file a bug and I'm waiting. In the meantime, there
are workarounds (e.g. using an external wifi card, using another
graphics card driver etc.pp.) and most people are happy when they can
use their computers, it doesn't matter how. Actually most people don't
care about their special hardware they have in their laptops or
desktop...they just want to work.

TBH, if I really want to deploy Ubuntu as Desktop replacement, I'll call
Canonical or one of their partners and order some special support
contracts with developer support...it costs money, yes, but this should
be in your budget for such a project.

But in general, you shouldn't advocate things you can't handle. If you
are not able to help people out of a bad situation, don't switch
them..most likely people will not only hate the new OS, but they will
hate you.

If you really want to know which hardware is supported, you should read
the vanilla kernel mailing list, because this is the most valuable
source of finding out which hardware does work out of the box.

If a distributor adds more goodies to the kernel, then be happy, but
that doesn't mean, that it really works...even when the distributor puts
the hardware on the list of supported hardware.

Regards,

\sh


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Vincenzo Ciancia

 If a distributor adds more goodies to the kernel, then be happy, but
 that doesn't mean, that it really works...even when the distributor puts
 the hardware on the list of supported hardware.
 

I hope this is not really the idea of the ubuntu developers on this 
topic, because if so, then I can really, really forget all my bugs, and 
go home happy. If the idea is that a trial-and-error process should be 
the normal way of using ubuntu (it is the way I use it every time I 
install it to other people), then just tell me. I think it's 
unbelievable how far things went in this direction. If this is 
considered normal and unharmful, there's clearly something that I didn't 
understand here.

Vincenzo

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Stephan Hermann
Hi,


On Thu, 2008-11-13 at 09:00 +, Vincenzo Ciancia wrote:
  If a distributor adds more goodies to the kernel, then be happy, but
  that doesn't mean, that it really works...even when the distributor puts
  the hardware on the list of supported hardware.
  
 
 I hope this is not really the idea of the ubuntu developers on this 
 topic, because if so, then I can really, really forget all my bugs, and 
 go home happy. If the idea is that a trial-and-error process should be 
 the normal way of using ubuntu (it is the way I use it every time I 
 install it to other people), then just tell me. I think it's 
 unbelievable how far things went in this direction. If this is 
 considered normal and unharmful, there's clearly something that I didn't 
 understand here.

This is reality :) Really.

Example: 

I bought an USB DTV Stick for terrestrial signals.
The product I bought is supported regarding all sources I read
(linuxdvb, kernel...)
So, I bought my hardware, regarding all infos I had access to.

What was the result?

In Hardy, this stick didn't work, just because the hardware vendor
changed one single chip revision. And what now? 

Regarding the Ubuntu Kernel + all other infos, I bought a product, which
just had to work out of the box. 

But reality told me different.

Good, that upstream (those guys from linuxdvb) heard about this issue,
and some guy also had this stick at home and they produced a new driver
release, but this wasn't in time for Hardy.

So, even if you buy hardware which should be supported by any linux
distro out there, because someone put it on a list, you can't be sure,
that it's actually working.

Noone can and will add all different revisions of hardware chip infos on
a list.

What you mostly get is: 

ATI Graphics Card - supported
NVidia Graphics Card - Supported
USB DTV Stick Made FooBar - Supported


And then you will realize, that your very old card is not really
supported anymore, even if it's an ATI or Nvidia...You will even realize
that the new NVidia GeForce 10 with 8TB of RAM won't be supported,
because the drivers were not finished in time...

And this is nothing which only happens on Ubuntu...this happens all the
time with any other distro, too.

Most likely, if you use server hardware, which doesn't change so many
times over three years than desktop hardware, you will be more happy.

That's why most distros are not supporting a desktop version of their
enterprise release. Because Desktops are really a pain for users and
devs regarding hardware support.

Regards,

\sh


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Andrew Sayers
Sarah - this should make sense on its own, but it builds on an idea I
suggested in
https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2008-November/006250.html

which you might provide a little background to this post.

 3) There are plenty of other hardware regressions by which I am affected
 and I feel like these should be a bit more acknowledged by developers.
 Because I can't be the only one.
 
 What I'd like to raise - how does one write such a database, when there
 is no clear-cut answer on whether this card, with this driver, works?

Since we're talking about regressions here, one solution would be to
make downgrading as easy as upgrading, and to request an optional
hardware profile immediately before a user up/downgrades.  Spotting
problematic hardware then becomes a relatively simple statistical
problem: when a user gives their hardware profile ready for an upgrade,
they can be informed you have device X, users with device X were n%
more likely than average to downgrade.  Are you sure you want to continue?.

- Andrew

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Sean Hodges
 Canonical does provide Support for Ubuntu for You, when you want to
 pay
 it. If not, fix it yourself, or help us fixing it e.g. join the irc
 and
 point people to it. If people can't help you directly, because of not
 having the broken hardware, you can try to provide this hardware to
 the
 people (that's an example, and hey, this you can't do when you use MS
 Windows). 

Nailed it.


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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Markus Hitter

Am 13.11.2008 um 10:32 schrieb Stephan Hermann:

 But reality told me different.

Stephan, your points about the unfortunate truth are valid.  
Nevertheless, software quality is one of the keys to success.

I've just filed the second bug where one of the Gnome applets  
segfaults in a standard situation. Many developers obviously code  
really sloppy, a la it worked once in my situation, so it works  
always in all situations. Some developers even consider a segfault  
as a normal way to end the execution of an application. This is a  
more general observation of mine, this is ridiculous.

While we can't fix developers, we can put more automatic helpers  
into place:

  - Keep Apport enabled even on stable releases. Hiding bugs doesn't  
help.

While this doesn't fix bugs by it's self, it greatly helps to fix  
them after the fact (and timely educate developers about their  
practices).

Additionally, this opens the door to get some automatic measure about  
the quality of drivers or other software. Count open bugs and you  
know what you roughly can expect. If you count too many of them, drop  
the hardware in the compatibility list.

To keep more users happy:

  - Allow downgrades. This should help narrowing potential causes of  
the trouble.


Ideally, there would be a big regression testing facility, like Wine  
has one. Each time a Wine developer fixes a bug, he's pushed to  
create a test for his case. These test cases are run automatically  
for each commited patch and pretty well avoid introducing a bug a  
second time.


to add my $o.o2,
MarKus

- - - - - - - - - - - - - - - - - - -
Dipl. Ing. Markus Hitter
http://www.jump-ing.de/





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Hardware regressions was (Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions))

2008-11-13 Thread Scott Kitterman
On Thu, 13 Nov 2008 09:00:36 + Vincenzo Ciancia [EMAIL PROTECTED] 
wrote:

 If a distributor adds more goodies to the kernel, then be happy, but
 that doesn't mean, that it really works...even when the distributor puts
 the hardware on the list of supported hardware.
 

I hope this is not really the idea of the ubuntu developers on this 
topic, because if so, then I can really, really forget all my bugs, and 
go home happy. If the idea is that a trial-and-error process should be 
the normal way of using ubuntu (it is the way I use it every time I 
install it to other people), then just tell me. I think it's 
unbelievable how far things went in this direction. If this is 
considered normal and unharmful, there's clearly something that I didn't 
understand here.

Part of what goes on is that the details of a product change over time, 
where a specific part was made, or any number of things.  So when one 
person says (to pick one example, this is true for all vendors) IW 3945 is 
broken and another says it's not, they probably don't have identical cards.

We also have more than one kernel.  Maybe it works with i386, but is broken 
with amd64.

Use cases differ too.  I have a laptop with IW 4965 and it works great for 
me.  A lot of people reported problems on Intrepid with this card.  As it 
happens, I am mostly (maybe always) on 802.11G networks.  People with the 
problems have 802.11N (mostly anyway - see the other factors).

Part of the trouble with a hardware database is what to put in it to make 
it reliable, yet searchable.  So this is not an easy problem.  Back in Edgy 
I remember spending a lot of time digging through wiki pages trying to 
figure out wifi. Clearly we need to do better with this, but I'm not sure 
exactly how.

I think this may be a topic to take up with the QA team.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Andrew Sayers
Stephan Hermann wrote:
 
 On Thu, 2008-11-13 at 11:56 +0100, Markus Hitter wrote:

   - Allow downgrades. This should help narrowing potential causes of  
 the trouble.
 
 This is something I don't understand.
 When I upgrade to a new release, I always think (or is it knowing): Ok,
 for the next 4 hours I'll sit in front of this computer, and I expect
 something to break...because it's software made by people. If nothing
 breaks, then I'm really surprised and happy. But when something breaks,
 I already expected that. And when I find the cause for the breakage,
 I'll try to fix it, AND/OR file a bug report about that issue. 

That's commendable practice, but the problem in Vincenzo's case was a
hardware regression that would require upstream developer time in order
to write a fix.  An easy downgrade path would give users in that
situation the opportunity to use a system that works while they're
waiting.  It also gives a communication channel to users that aren't
technical enough to describe hardware problems - if we log hardware
profiles when users up/downgrade, we can see which profiles correlate
most strongly with downgrades, and use that to help guess which bug
reports are one guy with a dodgy graphics card, and which are something
more general.

- Andrew

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Chris Coulson
2008/11/13 Andrew Sayers [EMAIL PROTECTED]

 Stephan Hermann wrote:
 
  On Thu, 2008-11-13 at 11:56 +0100, Markus Hitter wrote:
 
- Allow downgrades. This should help narrowing potential causes of
  the trouble.
 
  This is something I don't understand.
  When I upgrade to a new release, I always think (or is it knowing): Ok,
  for the next 4 hours I'll sit in front of this computer, and I expect
  something to break...because it's software made by people. If nothing
  breaks, then I'm really surprised and happy. But when something breaks,
  I already expected that. And when I find the cause for the breakage,
  I'll try to fix it, AND/OR file a bug report about that issue.

 That's commendable practice, but the problem in Vincenzo's case was a
 hardware regression that would require upstream developer time in order
 to write a fix.  An easy downgrade path would give users in that
 situation the opportunity to use a system that works while they're
 waiting.  It also gives a communication channel to users that aren't
 technical enough to describe hardware problems - if we log hardware
 profiles when users up/downgrade, we can see which profiles correlate
 most strongly with downgrades, and use that to help guess which bug
 reports are one guy with a dodgy graphics card, and which are something
 more general.

- Andrew

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Surely trying to make a safe downgrade path risks introducing even more
regressions on top of the original ones, and could be a significant amount
of effort - effort that is better spent on fixing the original regressions.
Creating a downgrade path seems like a lot of work for very little gain IMO.

Regards
Chris
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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Scott Kitterman
On Thursday 13 November 2008 05:13, Andrew Sayers wrote:
 Sarah - this should make sense on its own, but it builds on an idea I
 suggested in
 https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2008-November/006250
.html

 which you might provide a little background to this post.

  3) There are plenty of other hardware regressions by which I am affected
  and I feel like these should be a bit more acknowledged by developers.
  Because I can't be the only one.
 
  What I'd like to raise - how does one write such a database, when there
  is no clear-cut answer on whether this card, with this driver, works?

 Since we're talking about regressions here, one solution would be to
 make downgrading as easy as upgrading, and to request an optional
 hardware profile immediately before a user up/downgrades.  Spotting
 problematic hardware then becomes a relatively simple statistical
 problem: when a user gives their hardware profile ready for an upgrade,
 they can be informed you have device X, users with device X were n%
 more likely than average to downgrade.  Are you sure you want to
 continue?.


Downgrading an entire system is never going to be reliable.  It might be 
possible to take a snapshot of the system onto a suitable storage medium that 
one could restore to if needed.

Scott K

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RE: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
 Take the intel 3945 card, for example.  Vincenzo says it doesn't work
 for him, under various modes.  Various users on the forums have also
 mentioned that their systems don't work with these cards.
 
 However, other users on the forums, mailing lists, and a whole lot of
 the developers, including myself, have this card, and see that it works
 for them.  I personally haven't seen this break since I upgraded to
 gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
 which seems to be one of the areas of complaint, otherwise without problems.

In my experience, it does work fine with WPA.  It's WEP that's the
issue.  It only works with WEP (properly) using iwconfig.  If you use
NetworkManager, the key will *never* be accepted.  And if you use
network-admin (gone in Intrepid), the key will be accepted, but it won't
get an IP address.

And yes, you're of course right about the issues with not having access
to the hardware to fix it.  I've overheard someone mutter well if you'd
send me some hardware, sure I could make it work...  I recall that the
day I met Daniel Chen, he was showing up to an installfest so he could
fix any sound bugs with actual, physical access to the hardware.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Nicolas Deschildre
On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan [EMAIL PROTECTED] wrote:
 On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
 Take the intel 3945 card, for example.  Vincenzo says it doesn't work
 for him, under various modes.  Various users on the forums have also
 mentioned that their systems don't work with these cards.

 However, other users on the forums, mailing lists, and a whole lot of
 the developers, including myself, have this card, and see that it works
 for them.  I personally haven't seen this break since I upgraded to
 gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
 which seems to be one of the areas of complaint, otherwise without problems.

 In my experience, it does work fine with WPA.  It's WEP that's the
 issue.  It only works with WEP (properly) using iwconfig.  If you use
 NetworkManager, the key will *never* be accepted.  And if you use
 network-admin (gone in Intrepid), the key will be accepted, but it won't
 get an IP address.

And yet, my intel 3945 works fine with me with WEP  NetworkManager
both in Hardy and Intrepid. Don't forget there are multiple
sub-models of a given model.
Please report your detailled hardware information (lspci -vvnn) on
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
WLAN, 3945 (a/b/g) - low performance).

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:58 +0100, Nicolas Deschildre wrote:
 On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan [EMAIL PROTECTED] wrote:
  On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
  Take the intel 3945 card, for example.  Vincenzo says it doesn't work
  for him, under various modes.  Various users on the forums have also
  mentioned that their systems don't work with these cards.
 
  However, other users on the forums, mailing lists, and a whole lot of
  the developers, including myself, have this card, and see that it works
  for them.  I personally haven't seen this break since I upgraded to
  gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
  which seems to be one of the areas of complaint, otherwise without 
  problems.
 
  In my experience, it does work fine with WPA.  It's WEP that's the
  issue.  It only works with WEP (properly) using iwconfig.  If you use
  NetworkManager, the key will *never* be accepted.  And if you use
  network-admin (gone in Intrepid), the key will be accepted, but it won't
  get an IP address.
 
 And yet, my intel 3945 works fine with me with WEP  NetworkManager
 both in Hardy and Intrepid. Don't forget there are multiple
 sub-models of a given model.
 Please report your detailled hardware information (lspci -vvnn) on
 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
 3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
 WLAN, 3945 (a/b/g) - low performance).

I think I'm already on the first bug, but I'll check again.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:58 +0100, Nicolas Deschildre wrote:
 On Thu, Nov 13, 2008 at 8:55 PM, Mackenzie Morgan [EMAIL PROTECTED] wrote:
  On Thu, 2008-11-13 at 20:36 +1100, Sarah Hobbs wrote:
  Take the intel 3945 card, for example.  Vincenzo says it doesn't work
  for him, under various modes.  Various users on the forums have also
  mentioned that their systems don't work with these cards.
 
  However, other users on the forums, mailing lists, and a whole lot of
  the developers, including myself, have this card, and see that it works
  for them.  I personally haven't seen this break since I upgraded to
  gutsy back at the UDS in Sevilla, 2007 (ie, pre-alpha 1), and I use WPA,
  which seems to be one of the areas of complaint, otherwise without 
  problems.
 
  In my experience, it does work fine with WPA.  It's WEP that's the
  issue.  It only works with WEP (properly) using iwconfig.  If you use
  NetworkManager, the key will *never* be accepted.  And if you use
  network-admin (gone in Intrepid), the key will be accepted, but it won't
  get an IP address.
 
 And yet, my intel 3945 works fine with me with WEP  NetworkManager
 both in Hardy and Intrepid. Don't forget there are multiple
 sub-models of a given model.
 Please report your detailled hardware information (lspci -vvnn) on
 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/253697 (Intel
 3945 Wireless in Hardy cannot negotiate WEP or WPA Keys) or/and
 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/223174 (Intel
 WLAN, 3945 (a/b/g) - low performance).

Ah, looking again, I'm subscribed to the first, but it's not what I'm
describing.  That one is that both WEP and WPA fail.  In my case, it
just fails with NetworkManager with WEP. WPA is fine.  There's a bug
sitting around for that too, though.

https://bugs.launchpad.net/ubuntu/+source/linux-ubuntu-modules-2.6.22/+bug/139080

It's filed in Feisty and Gutsy, but it still exists with Hardy and
iwl3945.  With that laptop, WEP went like this:
Dapper + ipw3945 + network-admin = works
Feisty, Gutsy + ipw3945 + NM = fail...WEP key not accepted
Hardy + iwl3945 + NM = fail...WEP key not accepted
Hardy + iwl3945 + network-admin = fail...WEP key accepted, no ip address
Hardy + iwl3945 + iwconfig + dhclient = works

I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
just expect NM to not work when it comes to WEP.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Scott Kitterman
On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan [EMAIL PROTECTED] 
wrote:

I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
just expect NM to not work when it comes to WEP.

I have 4965 and it worked fine for me with KNetworkManager and WEP in 
Hardy.  I have't had a need for WEP since I upgraded to Intrepid.

As an aside, if people are truly concerned about privacy/security, they 
should be on WPA.  WEP is trivial to break.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-13 Thread Mackenzie Morgan
On Thu, 2008-11-13 at 21:12 -0500, Scott Kitterman wrote:
 On Thu, 13 Nov 2008 16:14:31 -0500 Mackenzie Morgan [EMAIL PROTECTED] 
 wrote:
 
 I haven't bothered trying to use the GUI with my iwl4965 and WEP.  I
 just expect NM to not work when it comes to WEP.
 
 I have 4965 and it worked fine for me with KNetworkManager and WEP in 
 Hardy.  I have't had a need for WEP since I upgraded to Intrepid.
 
 As an aside, if people are truly concerned about privacy/security, they 
 should be on WPA.  WEP is trivial to break.

I know that, but until about two months ago, the network in the computer
science department at school (yeah, go figure) was WEP, so it was a sort
of not-by-choice thing for me.  And visiting other people's houses,
WEP is often something you need to deal with.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-12 Thread Vincenzo Ciancia
On 11/11/2008 Scott Kitterman wrote:
 
 I would encourage you (and others, you certainly aren't the only one) 
 to hold 
 your temper and if you can't say something helpful, just take your 
 hands off 
 the keyboard.  Being angry, contemptuous, and disrespectful won't get 
 your 
 bugs fixed faster.  What it will get you is yet another list with no 
 developers on it and you upset you can't get in touch with them.


You are perfectly right, this went out of my control, and I appreciated 
a lot the responses I got on various other issues in the past. I stop 
now on the topic.

The only seriously valid point for you developers in my e-mails - I 
think - and the one I wanted to expose in the first e-mail I wrote - is 
that we users really need a seriously maintained hardware database, and 
a serious attention to all hardware related regressions, because you 
can't change your hardware like you can change your software. This is 
what from times to times leads me to a complete demotivation on keeping 
supporting ubuntu - and I bet you as a developer care, not of me in 
particular, but of the numbers. Ubuntu is so popular because developers 
care about usability and understand what it is, but also because users 
are openly advertising and supporting it as if it was The Salvation from 
the Evil Microsoft. Don't loose this important advantage.

If you start an officially endorsed hardware database with a forum for 
comments and user-to-user support in launchpad etc, and keep an eye open 
on regressions in hardware support, that should promptly be acknowledged 
and put aside the relevant entries in the hardware database itself, and 
that ideally should never be propagated to stable releases, but 
_usually_ do, I am sure your user community will make a great job in 
populating it. If you don't do that because of lack of manpower... I 
understand and accept the reality.

Bye

Vincenzo

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-12 Thread Vincenzo Ciancia
On 11/11/2008 Andrew Sayers wrote:
 I'd like to hear Vincenzo's take on this, but it sounds to me like the
 bugs here are:

If you ask for it, I reply but try to be concise. It is much simpler 
than that:

1) One bug is there since more than one year (VGA out) and it is 
affecting many people that I know, that would have become ubuntu users 
but will not, and this makes me sad. It's not my bug and I wanted 
ubuntu developers to know that there are users who have opted not to 
switch to ubuntu for that reason. And it does not happen every day, that 
one decides to try and switch to another operating system, so we should 
care of not missing the train when it passes by.

2) Another bug affected me at random (WIFI), and there was nothing I 
could do about that, and it happened to me other times with other intel 
cards. I've not been clear perhaps, but the problem is that I was used 
to have my network card functioning, and one day it just left me without 
connection - after I moved abroad for one month, not after I upgraded. 
This is because intel's drivers mostly suck, there is no simpler 
explanation. They have tons of bugs and corner cases (I can support this 
by pointing at the number and gravity of LP bugs for them). I want to be 
able to rely and let others rely on ubuntu so we need to know what works 
and what not.

3) There are plenty of other hardware regressions by which I am affected 
and I feel like these should be a bit more acknowledged by developers. 
Because I can't be the only one.

Vincenzo




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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-12 Thread shirish
I feel your pain,  a colleague of mine who was an administrator in my
erst-while company. We had 100 desktops and we had close to 100 odd
developer desktops switched to ubuntu. We had also made an apt-mirror
to get updates but most of the time the updates were not used.

Reason :- The admin had to spend too much time to see as and when
things broke so he was static.

Applications used :-  4-5 applications were used mostly

a. Eclipse
b. Openoffice.org
c. Web-browsers (mostly Firefox)
d. PHP
e. Skype

Hardware used :-  Mostly Intel-based machine (C2D or whatever cheap we
could find) , 1 GiB RAM on some machines, smattering of AMD based
mobos, IDE HDD's and run of the mill monitors)

Even on the few machines we did some updates, many a times it would
break something or the other. The good point is that most of the times
the worksaround was there on the forums but that takes time.

Eventually we came to having a very static environment. Also the admin
was never interested to file bugs in ubuntu simply because too much
work (and language issues)

I dunno if anything given in the post is helpful to the developers or
not, or would be just 'noise' but felt like sharing hence did it.
-- 
  Regards,
  Shirish Agarwal
  This email is licensed under http://creativecommons.org/licenses/by-nc/3.0/
http://flossexperiences.wordpress.com
065C 6D79 A68C E7EA 52B3  8D70 950D 53FB 729A 8B17

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-12 Thread Vincenzo Ciancia
On 11/11/2008 Felipe Figueiredo wrote:
 The kind of rant that started this thread
 is not only uncalled for, but in fact counterproductive. Not to 
 mention
 these particular ones are unfair, incorrect and (as noted by several
 others) exaggerated. He was not asking if he was the one of many, he
 basically assumed it affected everyone. Also, he wrongly assumed the
 distribution is responsible for all the QA released, likely ignoring
 that are distribution bugs and upstream bugs.
 
 There, I did it, I bit the bait. Now can we please move on?

No we can't. We could if you had not pointed your finger directly to me, 
now you have called me in cause and I have to reply, sorry if this will 
  augment noise (like your comment above, indeed). I pointed my finger 
in the past, too, and learned that it is almost always a bad idea.

I would like to point out to you that I have made many people switch to 
ubuntu in a professional environment (an academic department, by the 
way), and other had to come, that I report every bug I find, and 
encourage others to do so, trying to be as precise as my 22 years of 
experience with computers can help me to be, and occasionally I wasted 
working days (yes I am paid to do a real job like all the others here) 
to learn to package fixes to stuff that maybe you even use or used 
(left as an exercise what stuff), just because somebody should do the 
dirty job sometimes.

I have spent much time, and I have sometimes had to quarrel with other 
persons in my academic department, in various attempts to introduce and 
defend the principles of free software and open formats in our official 
regulations.

But I can't continue publicizing ubuntu if I can't rely on it - because 
people will come back to me and I will pass for a liar and completely 
ruin my public image.

So if, as you say, you CARE for ubuntu, you should be sorry that 
experienced people that actually does some door to door assistance for 
ubuntu, and helps the community (and I know we are many, I am not 
claiming any particular personal merit) gets so p**sed off with the 
current situation that they might want to stop doing this unpaid job.

If you really care for ubuntu, you probably will appreciate that its 
huge success is also due to this network of users that really believe 
in an independent distribution that is striving to change the world. Of 
which you probably are a part.

In the current situation - keep in mind I can be considered a very 
experienced user (for me, being asked to compile a driver on X is a 
matter of wasting a quarter of hour, for example) - I had the unpleasant 
experience to realise that I can rely on ubuntu _much less_ than on 
windows on various machines that I had _carefully_ chosen because their 
hardware is ADVERTIZED as SUPPORTING UBUNTU. Sometimes, all my experties 
is not sufficient: it just can not do the job it is supposed to do. And 
this happens also on the machines of other people in my department who I 
was helping to SWITCH TO ubuntu (from windows, from fedora, and even 
from OSX). This is very frustrating and surely not what ubuntu is aiming to.

This is why, in my first e-mail, I asked for _good documentation_ on 
what hardware REALLY works. Which implies that, as soon as you have a 
regression, you have to check if it is true (that is, to urgently triage 
the bug) and eventually ADVERTIZE the regression on the SAME PAGE where 
you ADVERTIZE THE HARDWARE. This is always done, the point is that you 
have to do in weeks, not years. I am not in the position to impose 
anything, though, if ubuntu has other priorities I can't change the reality.

The rest of the thread was an unuseful hurricane of repeated rants, 
likely due to my frustration in being constrained to use windows, that 
has been dealt with with __great kindness__ by other people, and frankly 
   a posteriori the fact that nobody flamed me (I don't consider yours 
a flame yet) is surprising, given the tone of my subsequent e-mails.

Vincenzo

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-11 Thread Scott Kitterman
On Tuesday 11 November 2008 10:47, Luke L wrote:
 On Mon, Nov 10, 2008 at 10:03 PM, Martin Owens [EMAIL PROTECTED] wrote:
  This list was created to give users a way to discuss Ubuntu development
  with developers.  Comments like I was just joking about you having to
  know anything make the decision to unsubscribe easy.  I'm seriously
  considering it myself.
 
  It should remain, developers should remain. Developers are never going
  to get away from users who want to bitch, greater layers between the
  developers and users just breeds users who resent and don't understand
  developers and developers who don't understand (none programmer)user
  needs. Very Bad.
 
  So on one side I think that list moderators or peers should be very
  prompt in telling the wrong sorts of emails where to go, perhaps with a
  standard template which explains the rules and a little checkbox by the
  offence.
 
  On the other hand, list members should try not to bait the trolls. I've
  caught myself being suckered in too, so I know it's not easy. But why
  reward the wrong sort of emails with any response other than a boiler
  plait 'Your being rude' email?

 On a practical note, it isn't as if this ML is getting flooded with
 hundreds of messages of traffic a day. For those who could benefit
 from the technical discussions and user input, I don't see why someone
 would disconnect themselves from that for the reason of saving
 themselves 15 minutes a day. As long as there are signals, the
 noise should be dealt with and ultimately set aside.

Whether you see the reason for it or not, I guarantee you that fewer and fewer 
developers are subscribed to this list.  The general reason is not 'too many 
messages' it's to much rudeness.  

Users on this list have a choice.  Concerns can be raised in a way that is 
constructive, helpful, and brings us together or they can be raised in a 
divisive way.  

Offlist someone mentioned the example of kdvi brought up on this list a few 
months ago.  Based on that user's request, I looked into the validity of 
their concern and found it had merit.  As a result, I invested probably a 
dozen hours of my free time to repackage kdvi in a way that would work on 
Intrepid.  

Developers who are here do try to listen.  It's up to you to chose how you 
decided to engage them in discussion.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-11 Thread Felipe Figueiredo
On Tue, 2008-11-11 at 09:47 -0600, Luke L wrote:

 On a practical note, it isn't as if this ML is getting flooded with
 hundreds of messages of traffic a day. For those who could benefit
 from the technical discussions and user input, I don't see why someone
 would disconnect themselves from that for the reason of saving
 themselves 15 minutes a day. As long as there are signals, the
 noise should be dealt with and ultimately set aside.

OTOH, someone has to do this filtering. Will you moderate this list? I,
as a user, don't want ubuntu developers wasting time dealing with
uneducated users' requests that should otherwise be discussed in forums
and brainstorm, dealing with users that consistently use bug reports as
forums, and devel irc channels as support channels, etc. And it looks
like no matter how polite you are with one, there will always be a
hundred more tomorrow. Maybe I'm being a little BOFH-inspired, here, but
I think this kind uneducated user sucks the life out of a project. 

There should be mechanisms to isolate these users to only communicate
with other users, or to devels who want/need to deal with them, but it
looks like the only way is to opt out. The fact that Ubuntu development
is open to the public doesn't necessarily mean that anyone can join in
*every* step of the process. The stages where people are welcome are
well documented, and the ones that are more or less closed to a smaller
proven group is left as an exercise to common sense.

I fully understand why a devel would unsubscribe from this list, and I
read it for only a few months. The kind of rant that started this thread
is not only uncalled for, but in fact counterproductive. Not to mention
these particular ones are unfair, incorrect and (as noted by several
others) exaggerated. He was not asking if he was the one of many, he
basically assumed it affected everyone. Also, he wrongly assumed the
distribution is responsible for all the QA released, likely ignoring
that are distribution bugs and upstream bugs.

There, I did it, I bit the bait. Now can we please move on?

regards
FF



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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-11 Thread Luke L
On Mon, Nov 10, 2008 at 10:03 PM, Martin Owens [EMAIL PROTECTED] wrote:

 This list was created to give users a way to discuss Ubuntu development with
 developers.  Comments like I was just joking about you having to know
 anything make the decision to unsubscribe easy.  I'm seriously considering
 it myself.

 It should remain, developers should remain. Developers are never going
 to get away from users who want to bitch, greater layers between the
 developers and users just breeds users who resent and don't understand
 developers and developers who don't understand (none programmer)user
 needs. Very Bad.

 So on one side I think that list moderators or peers should be very
 prompt in telling the wrong sorts of emails where to go, perhaps with a
 standard template which explains the rules and a little checkbox by the
 offence.

 On the other hand, list members should try not to bait the trolls. I've
 caught myself being suckered in too, so I know it's not easy. But why
 reward the wrong sort of emails with any response other than a boiler
 plait 'Your being rude' email?

 Regards, Martin


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On a practical note, it isn't as if this ML is getting flooded with
hundreds of messages of traffic a day. For those who could benefit
from the technical discussions and user input, I don't see why someone
would disconnect themselves from that for the reason of saving
themselves 15 minutes a day. As long as there are signals, the
noise should be dealt with and ultimately set aside.

-- 
Luke L.

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-11 Thread Matthew East
On Tue, Nov 11, 2008 at 4:03 AM, Martin Owens [EMAIL PROTECTED] wrote:

 This list was created to give users a way to discuss Ubuntu development with
 developers.  Comments like I was just joking about you having to know
 anything make the decision to unsubscribe easy.  I'm seriously considering
 it myself.

 It should remain, developers should remain.

I agree. If developers are unsubscribing from one of the two main
development mailing lists, we have a serious communication problem in
the community that needs to be addressed. When the distinction between
-devel and -devel-discuss was set up, it relied on developers to take
responsibility for following both lists. In the description of
-devel-discuss, you see the phrase Point of contact for Ubuntu users
to reach Ubuntu developers. For this list to be successful,
developers need to be reading it, or it's not worth having the list in
the first place.

 So on one side I think that list moderators or peers should be very
 prompt in telling the wrong sorts of emails where to go, perhaps with a
 standard template which explains the rules and a little checkbox by the
 offence.

That seems a good idea also. Unsubscribing from a mailing list is not
the correct response to rudeness, it should be perfectly simple to
correct it simply by pointing out some ground rules. That's why we
have the code of conduct. If individuals who regularly read the list
are interested in taking on the role of doing a little gentle
moderating, then I'm pretty sure that it would be successful. From
what I read on this list, I don't actually think that much
intervention would be required.

-- 
Matthew East
http://www.mdke.org
gnupg pub 1024D/0E6B06FF

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Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-10 Thread Scott Kitterman
On Monday 10 November 2008 18:14, Vincenzo Ciancia wrote:
 On 10/11/2008 Bryce Harrington wrote:
You should know them very well :) In fact you were assigned to
  the
case  some point in time between winter and spring, or at least
  these
were the words of somebody on the ubuntu-devel-discuss mailing
  list.
 
  I wasn't assigned, but I did work on your bug around that time, and
  found it to be an upstream bug so forwarded it.

 Yes I didn't ever take those words for serious but there was a thread on
 this mailing list where an ubuntu developer said that an xorg developer
 had been assigned to the case. I was just joking about you having to
 know anything.

There has been a fair amount of chatter recently on IRC channels frequented by 
Ubuntu developers (none of which are secret, BTW) about the signal to noise 
ratio on this list.  Many indicated that they are no longer subscribed.

This list was created to give users a way to discuss Ubuntu development with 
developers.  Comments like I was just joking about you having to know 
anything make the decision to unsubscribe easy.  I'm seriously considering 
it myself.

I can understand being unhappy about regressions in particular and problems in 
general.  I'm not happy when they hit me (there are items in the release 
notes for 8.10 that are there because of 'fun' I had after upgrading).

I would encourage you (and others, you certainly aren't the only one) to hold 
your temper and if you can't say something helpful, just take your hands off 
the keyboard.  Being angry, contemptuous, and disrespectful won't get your 
bugs fixed faster.  What it will get you is yet another list with no 
developers on it and you upset you can't get in touch with them.

Scott K

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Re: Do you really want developers to be on this list was (Re: Very bad status of hardware (especially wifi) support in ubuntu, due to the too many accumulated regressions)

2008-11-10 Thread Martin Owens

 This list was created to give users a way to discuss Ubuntu development with 
 developers.  Comments like I was just joking about you having to know 
 anything make the decision to unsubscribe easy.  I'm seriously considering 
 it myself.

It should remain, developers should remain. Developers are never going
to get away from users who want to bitch, greater layers between the
developers and users just breeds users who resent and don't understand
developers and developers who don't understand (none programmer)user
needs. Very Bad.

So on one side I think that list moderators or peers should be very
prompt in telling the wrong sorts of emails where to go, perhaps with a
standard template which explains the rules and a little checkbox by the
offence.

On the other hand, list members should try not to bait the trolls. I've
caught myself being suckered in too, so I know it's not easy. But why
reward the wrong sort of emails with any response other than a boiler
plait 'Your being rude' email?

Regards, Martin


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