Re: What if users warned about critical bugs?

2014-11-20 Thread Alberto Salvia Novella 

C de-Avillez:

I will try to stress the above a bit more: users in general will always
assume their bug is high/critical (it is, by definition, affecting their
work!).

We did have it, sort of, on for a while -- and we found that importance
would have to be controlled. We used to spend a nice amount of time
correcting importance. Samewise with moving to triaged, or fix released,
or wontfix.


What do you see when you look at ?



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Re: What if users warned about critical bugs?

2014-11-20 Thread C de-Avillez 
On 20/11/14 09:00, Brian Murray wrote:
> I think this is a false assumption, in that the people setting the bug's
> importance to critical know the definition of critical and are able to
> independently judge the bug's importance. Some Launchpad user reporting
> or experiencing the bug report is much more likely to think their bug
> report is critical. Subsequently, I think your numbers are quite low and
> optimistic.

I will try to stress the above a bit more: users in general will always
assume their bug is high/critical (it is, by definition, affecting their
work!).

We did have it, sort of, on for a while -- and we found that importance
would have to be controlled. We used to spend a nice amount of time
correcting importance. Samewise with moving to triaged, or fix released,
or wontfix.

> 
> Another consideration is that the Ubuntu Bug Control mailing list is
> moderated so any emails sent to it will need to be approved by an
> administrator. I'd like it if a different system were used.

Agreed 100%.

Cheers,

..C..




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Re: What if users warned about critical bugs?

2014-11-20 Thread Alberto Salvia Novella 

Brendan Perrine:

I don't think pinging Brian Murray or other bug squad admins would be

> good if it ends up someone thinks ubiquity is broken when it was a bad

burn or dd of an iso or bad md5sum.This is what the iso testing

> tracker is for.

Better to shade these details after having metrics on hand.



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Re: What if users warned about critical bugs?

2014-11-20 Thread Brendan Perrine 
On Thu, 20 Nov 2014 19:47:00 +0100
Alberto Salvia Novella  wrote:

> Brian Murray:
> > I think this is a false assumption, in that the people setting the bug's
> > importance to critical know the definition of critical and are able to
> > independently judge the bug's importance. Some Launchpad user reporting
> > or experiencing the bug report is much more likely to think their bug
> > report is critical. Subsequently, I think your numbers are quite low and
> > optimistic.
> >
> > Another consideration is that the Ubuntu Bug Control mailing list is
> > moderated so any emails sent to it will need to be approved by an
> > administrator. I'd like it if a different system were used.
> 
> Perhaps we could direct those warnings to me for a while, collect 
> metrics, and decide on those.
> 
> 
> 
I don't think pinging Brian Murray or other bug squad admins would be good if 
it ends up someone thinks ubiquity is broken when it was a bad burn or dd of an 
iso or bad md5sum.This is what the iso testing tracker is for. 



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Brendan Perrine 

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Re: What if users warned about critical bugs?

2014-11-20 Thread Alberto Salvia Novella 

Brian Murray:

I think this is a false assumption, in that the people setting the bug's
importance to critical know the definition of critical and are able to
independently judge the bug's importance. Some Launchpad user reporting
or experiencing the bug report is much more likely to think their bug
report is critical. Subsequently, I think your numbers are quite low and
optimistic.

Another consideration is that the Ubuntu Bug Control mailing list is
moderated so any emails sent to it will need to be approved by an
administrator. I'd like it if a different system were used.


Perhaps we could direct those warnings to me for a while, collect 
metrics, and decide on those.




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Re: What if users warned about critical bugs?

2014-11-20 Thread Brian Murray 
On Mon, Nov 10, 2014 at 05:11:52PM +0100, Alberto Salvia Novella wrote:
> Thomas Ward:
> >How would a user know what a critical bug is?
> 
> Instead of asking to report critical bugs, you can ask "if the bug
> causes data corruption or renders the system temporally or
> permanently unusable, please warn about it to the Bug Control team".
> 
> 
> Thomas Ward:
> > why would they need to email bug control?
> 
> So the team can set importance early, instead these bugs remain
> unnoticed in a pool of reports.
> 
> 
> Thomas Ward:
> > And where in the documentation would you put this?
> 
> On .
> 
> 
> Thomas Ward:
> > Further, while bugs may be 'critical' and need attention, does
> > everyone on bug control really need to be notified of every critical
> > bug?
> 
> There are only 47 known critical bugs for all the supported
> releases, and only 14 affecting Utopic.
> 
> Probably the Bug Control team would be receiving less than 10 emails
> for every circle of 6 months.

I think this is a false assumption, in that the people setting the bug's
importance to critical know the definition of critical and are able to
independently judge the bug's importance. Some Launchpad user reporting
or experiencing the bug report is much more likely to think their bug
report is critical. Subsequently, I think your numbers are quite low and
optimistic.

Another consideration is that the Ubuntu Bug Control mailing list is
moderated so any emails sent to it will need to be approved by an
administrator. I'd like it if a different system were used.

--
Brian Murray
Ubuntu Bug Master


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