Re: [ubuntu-uk] Still having problems with recovery......
Matthew Bassett wrote: > On 11 June 2010 01:36, jakewc2 wrote: >> Ok, I cant sleep, and have found that file you wanted, >> �http://pastebin.ubuntu-uk.org/66604 >> Hope that helps. >> John > > OK: Comparing the normal boot to the recovery it looks like they are > both the same. > > I'm wondering if the issue could be the "vga=791" option? That leapt out at me too. I don't know what graphics hardware John has, but (in addition to Matthews points) "vga=791" can require that kernel modesetting be disabled. The alternative is just remove "vga=791" to see if that makes any difference. What make and model graphics card do you have John? -- JimP -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On Fri, Jun 11, 2010 at 10:47 AM, Matthew Bassett wrote: > Assuming this fixes your issue, then I _think_ the place to make these > changes permanent is the file /etc/default/grub; remove text of the > form "vga=791", and then run the command "sudo update-grub" to > regenerate the grub configuration (sorry, I am not so familiar with > the new version of grub so someone else might have to step in if I > have this bit wrong). > > Let us know how you get on. > Hopefully Matthew's advice this will help you John. Two questions, if you are so willing to part with your cash, have a look at http://www.ubuntu.com/support and check out the solutions offered by canonical. Second question, why do you want the recovery kernel to work if your normal kernel is apparently working without any problems? Do you need the recovery kernel for any particular reason? Also, check out the Greater London Linux User Group - http://www.gllug.org.uk/ They too have a mailing list and meetings where I am sure you can take your laptop too for help. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 11 June 2010 01:36, jakewc2 wrote: > Ok, I cant sleep, and have found that file you wanted, > http://pastebin.ubuntu-uk.org/66604 > Hope that helps. > John OK: Comparing the normal boot to the recovery it looks like they are both the same. I'm wondering if the issue could be the "vga=791" option? There might be an issue with the kernel framebuffer; you might not notice this on a normal boot up since an X-server starts anyway and takes over the display (so the recovery kernel might have booted ok, other than the fact it might not be able to display anything) You can check this in a non-permanent way by selecting a recovery kernel from the grub boot menu, hitting the 'e' key to temporarily edit the boot options and deleting the "vga=791" option, and for good measure add a "nofb" option. Press enter to commit those options, and then 'b' to boot. If the above works, you might want to try without adding the "nofb" option. For reference: "vga=791" option selects a 16bit color, 1024x768 pixels frame buffer; "nofb" option explicitly disables the frame buffer. References: https://wiki.ubuntu.com/FrameBuffer (but note that this deals with using an older version of grub, so the directions for editting the grub configuration are not correct for the version installed currently) Assuming this fixes your issue, then I _think_ the place to make these changes permanent is the file /etc/default/grub; remove text of the form "vga=791", and then run the command "sudo update-grub" to regenerate the grub configuration (sorry, I am not so familiar with the new version of grub so someone else might have to step in if I have this bit wrong). Let us know how you get on. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/2010 21:23, John Matthews wrote: > Unfortunately. that is all that happens, you click on the recovery link, > and it goes black, then it freezes, and you cant do anything at all > after. That goes for each kernel recovery link. Until that update a > couple of weeks ago it worked. > > The reason I want it to work, is on a couple of occasions after updates, > I havent been able to get the desktop to load, and I have managed by > going into the recovery, to fix it. So being without it now, is a bit > useless really. > > John > To be honest I tend to not use the recovery mode myself, I find it easier to boot off a live CD. Sometimes if I'm really stuck and haven't got the time to fix it I'll backup my home directory and reinstall from scratch. I know this probably isn't much help though. Do you have a Linux User Group near by to you? (Sorry I wasn't sure where you live). It sounds like the sort of thing if someone in my local LUG was having problems with that we'd probably suggest trying to make it to a LUG meeting, or alternatively arrange for one or two of us to go over to help. As far as not replying goes, I've not had much time lately to look at the mailing list (or any of my personal e-mail) as I've been rushed off my feet with work. I do try and help if and when I can though (although I'd hardly call myself an expert). Rob -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
> > > > ah, interesting, this is new information. A fresh install of Lucid does > not show grub at all unless you hold shift, although thinking about it > it might have to for dual boot setups. At the top of the grub screen it > should list the version number of grub. Does it start with 1.98? > > > Alan. > > -- > > Yes it does show that 1.98 I just saw it when I booted the machine again. John -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10 June 2010 22:39, Jim Price wrote: > John Matthews wrote: > > Ok, I dont know what else I can tell you. > > Post the contents of /boot/grub/grub.cfg > > The difference between the default boot line (which works, yes?) and the > recovery line should only be the options at the end of the lines which > specify the linux kernel and options. If you post the contents of the > file, we can see what they are. The other details should be identical in > a working setup, and what they point to must work if you can boot > normally, so I'm guessing something is wrong in grub.cfg, otherwise you > would get an error message or something other than a blank screen. > > You can test this out by replacing the "quiet splash" at the end of the > boot option which works with "single" (quotes are only to indicate where > the content is and are not part of what you should type). To do that you > select the normal boot option and press the E key to edit it when you > see the grub boot menu (the one where you have previously tried to > select the recovery mode option). If you can change "quiet splash" to > "single" and boot into recovery mode, then at least you can do whatever > it is you want to do when you need recovery mode, and we have at least > one clue as to what your problem might be. Report anything which you see > in detail when trying this. It should be an entirely safe test, with no > risk of damage to a system which can boot from the default entry. > > -- > JimP > > > > Ok, I cant sleep, and have found that file you wanted, http://pastebin.ubuntu-uk.org/66604 Hope that helps. John -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > Ok, I dont know what else I can tell you. Post the contents of /boot/grub/grub.cfg The difference between the default boot line (which works, yes?) and the recovery line should only be the options at the end of the lines which specify the linux kernel and options. If you post the contents of the file, we can see what they are. The other details should be identical in a working setup, and what they point to must work if you can boot normally, so I'm guessing something is wrong in grub.cfg, otherwise you would get an error message or something other than a blank screen. You can test this out by replacing the "quiet splash" at the end of the boot option which works with "single" (quotes are only to indicate where the content is and are not part of what you should type). To do that you select the normal boot option and press the E key to edit it when you see the grub boot menu (the one where you have previously tried to select the recovery mode option). If you can change "quiet splash" to "single" and boot into recovery mode, then at least you can do whatever it is you want to do when you need recovery mode, and we have at least one clue as to what your problem might be. Report anything which you see in detail when trying this. It should be an entirely safe test, with no risk of damage to a system which can boot from the default entry. -- JimP -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 23:21, Alan Bell wrote: > John Matthews wrote: > >> Ok, I dont know what else I can tell you. What I have told is all that >> happens. I click on the recover link under the kernal when in the grub, >> and it freezes after about 20 secs. Nothing else happens, no script >> comes up, no other boxes, I cannot get into a terminal. It just freezes. >> That is all that happens. So if something happens again, when I update >> to do a partial upgrade, I cant do anything to fix it, as I done have >> access to recovery when booting. >> >> Please excuse me when I ask, what value is there, for me to post about >> similar bugs. I just dont understand what that will do to help. I am >> just telling you exactly what happens on my pc. Please help me to >> understand what that will do to help you, then I will try to find those >> similar bugs again. >> >> John >> >> >> > As well as you providing helpful information to the developers about how > you have reproduced a bug if you can find one that is similar there are > often suggestions in the comments of bugs (or answers) which may give me > a clue as to what is going on with your problem, and how to fix it, even > if they don't sound that helpful to you. > > So if you just turn on the PC it normally boots straight to the login > screen, you only see grub if you hold down shift whilst powering up? > > Alan. > > The grub appears as its booting up. It has a list of two kernels with recvoery underneath and a few other things, including the xp partition, that I tried getting help for months ago, but that didnt get anywhere either. I then learnt by accident, that this grub had a bug, which wasnt posted about until after I had done the partition, and screwed it up the first time, and tried again, giving myself two ubuntu partitions and an xp partition, if you added more than two things to a partition it screwed up the windows partiition. When I initially did the partition, it f**D up my xp, which was just installed by the people who repaired my pc. So I can only use Ubuntu on this pc. Screwed there. The kernels are Ubuntu 2.6.32-22 and .21, Plus a couple of other things like I already posted about. Sorry, I am too tired, been at this for way too long. -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
> What is the point of having IRC chat and this e-mail chat, when nobody > is prepared to help. Its kind of really a piss take when you get threads > that talk about changing the way support is given, but all you get is > those same people can just barely post to take you to task, yet they > cant be bothered to post to help. > > Launchpad, well that is a joke too. You go through, and find out all the > things that I have asked about on there, and you will find the same > results as here, posts gone unanswered. So you will have to excuse me, > if I dont bother. > > The only reason I bother coming back is cause I cant not use Ubuntu, I > just cant afford it to reformat everything. Believe me, I dislike doing > this even more than you do. > > If I could learn I would do it myself. I would even try to help. But I > cant. So I am stuck. > Sorry, does that mean that you've tried using the answers system or not? Chris -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > On 10/06/10 23:04, Alan Bell wrote: > >> I would encourage you to take steps that would lead to more information >> being available, the more information you can provide the more likely it >> is that someone will understand what is occurring. Installing a small >> dual boot partition might provide interesting additional information. >> >> > > > Ok, I dont know what else I can tell you. What I have told is all that > happens. I click on the recover link under the kernal when in the grub, > and it freezes after about 20 secs. what does it do during those 20 seconds? -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > Yes I have tried using the answer system, and posting questions, but > havent been able to get an answer. I got told a couple of weeks ago > somebody on here had an answer, and was going to post a video to help. > But, as I posted earlier, nothing has been done, which is why a couple > of weeks later, I was asking again. To be told that your too busy, cause > your all volunteers. You will have to excuse me for being so pissed off, > seems to be the order of the day here. > > can you provide links to the questions you asked please. I don't think you have been told that people are too busy, however you were urged to be patient when you complained at a lack of response within 12 hours. Perhaps you could list the kernel versions that you have now, I believe you mentioned that some have been removed. Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 21:03, Alan Bell wrote: > John Matthews wrote: > >> >> >> I have actually asked if I could get some paid help, and all I got was >> this pre written e-mail sent telling nothing useful. >> >> John >> >> >> > Another thing you could do if you want a more interactive conversation > (which the rapid emails indicate that you might) is to get on to IRC and > join the #ubuntu-uk channel. There is a much better chance of someone > walking through a longer procedure (like chroot from a live CD as I see > on an old email) interactively than trying to describe all the steps in > an email. I think we should be more willing to bump people from email to > IRC when a problem needs interactivity to solve it. > https://wiki.ubuntu.com/UKTeam/IRC > > Alan. > > Yes, but unfortunately, that hasnt been a very good option for me either. I prefer the e-mail to be honest. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > Isnt it funny really, you are all too busy to answer an e-mail, because > you are all volunteers, yet you arent too busy to chat quite avidly > about games and things like that on IRC. From what I see that happens > all day on IRC. No wonder you dont have the time. > > Yep, really helpful. > > John > > > I don't talk about games on IRC, there may be a channel about games but I am not aware of such a thing. As I explained, a lack of response on email could mean that nobody knows the answer to your question, it does not necessarily indicate an overwhelming time pressure. If you want interactive assistance then IRC is the better medium. If you have a question to which there is an answer then email can work well. Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > Ok, I dont know what else I can tell you. What I have told is all that > happens. I click on the recover link under the kernal when in the grub, > and it freezes after about 20 secs. Nothing else happens, no script > comes up, no other boxes, I cannot get into a terminal. It just freezes. > That is all that happens. So if something happens again, when I update > to do a partial upgrade, I cant do anything to fix it, as I done have > access to recovery when booting. > > Please excuse me when I ask, what value is there, for me to post about > similar bugs. I just dont understand what that will do to help. I am > just telling you exactly what happens on my pc. Please help me to > understand what that will do to help you, then I will try to find those > similar bugs again. > > John > > As well as you providing helpful information to the developers about how you have reproduced a bug if you can find one that is similar there are often suggestions in the comments of bugs (or answers) which may give me a clue as to what is going on with your problem, and how to fix it, even if they don't sound that helpful to you. So if you just turn on the PC it normally boots straight to the login screen, you only see grub if you hold down shift whilst powering up? Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 19:33, Alan Lord (News) wrote: > On 10/06/10 19:08, John Matthews wrote: > > >> Ok, I posted this almost 12 hours ago, I just wondered can somebody help >> please? >> > Hi John, > > we are all volunteers and "normal" people on this list offering advice > for free. > > If someone has a suggestion to help you I'm sure they will read and > respond when they can. > > Alan > > I have actually asked if I could get some paid help, and all I got was this pre written e-mail sent telling nothing useful. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
> John Matthews wrote: >> Isnt it funny really, you are all too busy to answer an e-mail, because >> you are all volunteers, yet you arent too busy to chat quite avidly >> about games and things like that on IRC. From what I see that happens >> all day on IRC. No wonder you dont have the time. >> >> Yep, really helpful. >> >> John >> >> >> > I don't talk about games on IRC, there may be a channel about games but > I am not aware of such a thing. As I explained, a lack of response on > email could mean that nobody knows the answer to your question, it does > not necessarily indicate an overwhelming time pressure. If you want > interactive assistance then IRC is the better medium. If you have a > question to which there is an answer then email can work well. > > Alan. > Evening John, To be honest I haven't got a clue what's causing the problem. If you haven't already, you might want to try posting your question here: https://answers.launchpad.net/ubuntu Cheers, Chris -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 22:39, Chris Rowson wrote: >> John Matthews wrote: >> >>> Isnt it funny really, you are all too busy to answer an e-mail, because >>> you are all volunteers, yet you arent too busy to chat quite avidly >>> about games and things like that on IRC. From what I see that happens >>> all day on IRC. No wonder you dont have the time. >>> >>> Yep, really helpful. >>> >>> John >>> >>> >>> >>> >> I don't talk about games on IRC, there may be a channel about games but >> I am not aware of such a thing. As I explained, a lack of response on >> email could mean that nobody knows the answer to your question, it does >> not necessarily indicate an overwhelming time pressure. If you want >> interactive assistance then IRC is the better medium. If you have a >> question to which there is an answer then email can work well. >> >> Alan. >> >> > Evening John, > > To be honest I haven't got a clue what's causing the problem. If you > haven't already, you might want to try posting your question here: > https://answers.launchpad.net/ubuntu > > Cheers, > > Chris > > What is the point of having IRC chat and this e-mail chat, when nobody is prepared to help. Its kind of really a piss take when you get threads that talk about changing the way support is given, but all you get is those same people can just barely post to take you to task, yet they cant be bothered to post to help. Launchpad, well that is a joke too. You go through, and find out all the things that I have asked about on there, and you will find the same results as here, posts gone unanswered. So you will have to excuse me, if I dont bother. The only reason I bother coming back is cause I cant not use Ubuntu, I just cant afford it to reformat everything. Believe me, I dislike doing this even more than you do. If I could learn I would do it myself. I would even try to help. But I cant. So I am stuck. -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 21:19, Alan Bell wrote: > Email is good when you just want one answer to a question. If you want > someone to help you do something then IRC is better. People don't reply > to emails saying "I have no idea" because it isn't a particularly useful > response and a few hours later someone else might read it who knows > exactly what is going on. > So your current situation is that you have a working Ubuntu > installation, but if you hold shift to get to the grub menu there is > some kind of issue with the recovery console. It isn't clear to me why > you are attempting to go to the recovery console if the main desktop > works. So far I think you have described the issue with the recovery > console as a total freeze, with no additional information available upon > which to base a diagnosis. > > Alan. > Isnt it funny really, you are all too busy to answer an e-mail, because you are all volunteers, yet you arent too busy to chat quite avidly about games and things like that on IRC. From what I see that happens all day on IRC. No wonder you dont have the time. Yep, really helpful. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > > > > The grub appears as its booting up. It has a list of two kernels with > recvoery underneath and a few other things, including the xp partition, > that I tried getting help for months ago, but that didnt get anywhere > either. I then learnt by accident, that this grub had a bug, which wasnt > posted about until after I had done the partition, and screwed it up the > first time, and tried again, giving myself two ubuntu partitions and an > xp partition, if you added more than two things to a partition it > screwed up the windows partiition. When I initially did the partition, > it f**D up my xp, which was just installed by the people who > repaired my pc. So I can only use Ubuntu on this pc. Screwed there. > > The kernels are Ubuntu 2.6.32-22 and .21, Plus a couple of other things > like I already posted about. > > Sorry, I am too tired, been at this for way too long. > > > > ah, interesting, this is new information. A fresh install of Lucid does not show grub at all unless you hold shift, although thinking about it it might have to for dual boot setups. At the top of the grub screen it should list the version number of grub. Does it start with 1.98? Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 23:04, Alan Bell wrote: > I would encourage you to take steps that would lead to more information > being available, the more information you can provide the more likely it > is that someone will understand what is occurring. Installing a small > dual boot partition might provide interesting additional information. > Ok, I dont know what else I can tell you. What I have told is all that happens. I click on the recover link under the kernal when in the grub, and it freezes after about 20 secs. Nothing else happens, no script comes up, no other boxes, I cannot get into a terminal. It just freezes. That is all that happens. So if something happens again, when I update to do a partial upgrade, I cant do anything to fix it, as I done have access to recovery when booting. Please excuse me when I ask, what value is there, for me to post about similar bugs. I just dont understand what that will do to help. I am just telling you exactly what happens on my pc. Please help me to understand what that will do to help you, then I will try to find those similar bugs again. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 23:00, Chris Rowson wrote: >> What is the point of having IRC chat and this e-mail chat, when nobody >> is prepared to help. Its kind of really a piss take when you get threads >> that talk about changing the way support is given, but all you get is >> those same people can just barely post to take you to task, yet they >> cant be bothered to post to help. >> >> Launchpad, well that is a joke too. You go through, and find out all the >> things that I have asked about on there, and you will find the same >> results as here, posts gone unanswered. So you will have to excuse me, >> if I dont bother. >> >> The only reason I bother coming back is cause I cant not use Ubuntu, I >> just cant afford it to reformat everything. Believe me, I dislike doing >> this even more than you do. >> >> If I could learn I would do it myself. I would even try to help. But I >> cant. So I am stuck. >> >> > Sorry, does that mean that you've tried using the answers system or not? > > Chris > > Yes I have tried using the answer system, and posting questions, but havent been able to get an answer. I got told a couple of weeks ago somebody on here had an answer, and was going to post a video to help. But, as I posted earlier, nothing has been done, which is why a couple of weeks later, I was asking again. To be told that your too busy, cause your all volunteers. You will have to excuse me for being so pissed off, seems to be the order of the day here. -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > > What is the point of having IRC chat and this e-mail chat, when nobody > is prepared to help. Its kind of really a piss take when you get threads > that talk about changing the way support is given, but all you get is > those same people can just barely post to take you to task, yet they > cant be bothered to post to help. > I am not observing a lack of willingness to help, however I am observing a lack of ability to help based on the information provided. > Launchpad, well that is a joke too. You go through, and find out all the > things that I have asked about on there, and you will find the same > results as here, posts gone unanswered. So you will have to excuse me, > if I dont bother. > Can you point me at some bug numbers please which you believe have the same symptoms as you are experiencing. If you click the me too link at the top of a bug it helps the developers to understand how common a scenario is which is important because it indicates how reproduceable a problem might be. > The only reason I bother coming back is cause I cant not use Ubuntu, I > just cant afford it to reformat everything. Believe me, I dislike doing > this even more than you do. > > If I could learn I would do it myself. I would even try to help. But I > cant. So I am stuck. > I would encourage you to take steps that would lead to more information being available, the more information you can provide the more likely it is that someone will understand what is occurring. Installing a small dual boot partition might provide interesting additional information. Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 20:50, Alan Bell wrote: > One interesting effect of the group support vs one on one support is > that with group support if there is some weird problem that nobody > understands (which may be down to the way it is described) then you get > silence as a response, rather than "I haven't got the foggiest idea what > is going on" which you might get with individual support. You can > respond to silence by adding information such as things you have tried > but didn't work. You also get people dipping in to the conversation, I > for example have no recollection of what you were talking about several > weeks ago. Sounds like you have some kind of issue booting though. Does > a live CD work? could you reinstall? maybe install again as a dual boot? > Is there any suspicious hardware involved? (unplug everything that you > possibly can with it still able to boot) > > Alan. > > Hi Alan, thank you for your response. You see, the way it should be looked at isnt just not replaying at all, it should be somebody saying what the hell you are talking about, at least then, it doesnt look like you are being ignored. I cant exactly remember myself now, but I think it was after an update, and things wouldnt boot up, it got to me signing in and then nothing. It worked after about 4 attempts and logging into a really early kernal, but I coudnt get into the rescue bit, it froze. I ended up upgrading again from that early kernal, and it seemed to work ok. I can boot now, and after the partial upgrade of this week, its cleaned up my grub, but even that has not fixed the rescue bit. I try to get into it, and it just freezes and all I can do is use the button on the front of the pc to get things back up and running. John. -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > It also kind of negates this 'Improving Support' thread really, doesnt > it, nothing has really changed has it, the same thing comes across, you > are all 'just' volunteers, which you do push down peoples throats. I > wish I could something about it, I would like to be able to help, but I > cant, I dont know enough, which makes things things kind awkward. > > John > > One interesting effect of the group support vs one on one support is that with group support if there is some weird problem that nobody understands (which may be down to the way it is described) then you get silence as a response, rather than "I haven't got the foggiest idea what is going on" which you might get with individual support. You can respond to silence by adding information such as things you have tried but didn't work. You also get people dipping in to the conversation, I for example have no recollection of what you were talking about several weeks ago. Sounds like you have some kind of issue booting though. Does a live CD work? could you reinstall? maybe install again as a dual boot? Is there any suspicious hardware involved? (unplug everything that you possibly can with it still able to boot) Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 19:33, Alan Lord (News) wrote: > On 10/06/10 19:08, John Matthews wrote: > > >> Ok, I posted this almost 12 hours ago, I just wondered can somebody help >> please? >> > Hi John, > > we are all volunteers and "normal" people on this list offering advice > for free. > > If someone has a suggestion to help you I'm sure they will read and > respond when they can. > > Alan > > As well as that, if I remember correctly, and unless that person was extracting the michael (taking the piss for those who dont know), a certain person, and I cant remember what it is called, said they would make a video, to try show me how to try and fix it. I am very aware of the fact that you are all volunteers on here, its been mentioned on quite a few occasions. Thank you anyway, I really appreciate the help. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 21:19, Alan Bell wrote: > John Matthews wrote: > >> Yes, but unfortunately, that hasnt been a very good option for me >> either. I prefer the e-mail to be honest. >> >> John >> >> >> > Email is good when you just want one answer to a question. If you want > someone to help you do something then IRC is better. People don't reply > to emails saying "I have no idea" because it isn't a particularly useful > response and a few hours later someone else might read it who knows > exactly what is going on. > So your current situation is that you have a working Ubuntu > installation, but if you hold shift to get to the grub menu there is > some kind of issue with the recovery console. It isn't clear to me why > you are attempting to go to the recovery console if the main desktop > works. So far I think you have described the issue with the recovery > console as a total freeze, with no additional information available upon > which to base a diagnosis. > > Alan. > > Unfortunately. that is all that happens, you click on the recovery link, and it goes black, then it freezes, and you cant do anything at all after. That goes for each kernel recovery link. Until that update a couple of weeks ago it worked. The reason I want it to work, is on a couple of occasions after updates, I havent been able to get the desktop to load, and I have managed by going into the recovery, to fix it. So being without it now, is a bit useless really. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > Yes, but unfortunately, that hasnt been a very good option for me > either. I prefer the e-mail to be honest. > > John > > Email is good when you just want one answer to a question. If you want someone to help you do something then IRC is better. People don't reply to emails saying "I have no idea" because it isn't a particularly useful response and a few hours later someone else might read it who knows exactly what is going on. So your current situation is that you have a working Ubuntu installation, but if you hold shift to get to the grub menu there is some kind of issue with the recovery console. It isn't clear to me why you are attempting to go to the recovery console if the main desktop works. So far I think you have described the issue with the recovery console as a total freeze, with no additional information available upon which to base a diagnosis. Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 19:33, Alan Lord (News) wrote: > On 10/06/10 19:08, John Matthews wrote: > > >> Ok, I posted this almost 12 hours ago, I just wondered can somebody help >> please? >> > Hi John, > > we are all volunteers and "normal" people on this list offering advice > for free. > > If someone has a suggestion to help you I'm sure they will read and > respond when they can. > > Alan > > It also kind of negates this 'Improving Support' thread really, doesnt it, nothing has really changed has it, the same thing comes across, you are all 'just' volunteers, which you do push down peoples throats. I wish I could something about it, I would like to be able to help, but I cant, I dont know enough, which makes things things kind awkward. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
John Matthews wrote: > > > > I have actually asked if I could get some paid help, and all I got was > this pre written e-mail sent telling nothing useful. > > John > > Another thing you could do if you want a more interactive conversation (which the rapid emails indicate that you might) is to get on to IRC and join the #ubuntu-uk channel. There is a much better chance of someone walking through a longer procedure (like chroot from a live CD as I see on an old email) interactively than trying to describe all the steps in an email. I think we should be more willing to bump people from email to IRC when a problem needs interactivity to solve it. https://wiki.ubuntu.com/UKTeam/IRC Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10 June 2010 23:28, John Matthews wrote: > On 10/06/10 23:21, Alan Bell wrote: > > John Matthews wrote: > > > >> Ok, I dont know what else I can tell you. What I have told is all that > >> happens. I click on the recover link under the kernal when in the grub, > >> and it freezes after about 20 secs. Nothing else happens, no script > >> comes up, no other boxes, I cannot get into a terminal. It just freezes. > >> That is all that happens. So if something happens again, when I update > >> to do a partial upgrade, I cant do anything to fix it, as I done have > >> access to recovery when booting. > >> > >> Please excuse me when I ask, what value is there, for me to post about > >> similar bugs. I just dont understand what that will do to help. I am > >> just telling you exactly what happens on my pc. Please help me to > >> understand what that will do to help you, then I will try to find those > >> similar bugs again. > >> > >> John > >> > >> > >> > > As well as you providing helpful information to the developers about how > > you have reproduced a bug if you can find one that is similar there are > > often suggestions in the comments of bugs (or answers) which may give me > > a clue as to what is going on with your problem, and how to fix it, even > > if they don't sound that helpful to you. > > > > So if you just turn on the PC it normally boots straight to the login > > screen, you only see grub if you hold down shift whilst powering up? > > > > Alan. > > > > > > > The grub appears as its booting up. It has a list of two kernels with > recvoery underneath and a few other things, including the xp partition, > that I tried getting help for months ago, but that didnt get anywhere > either. I then learnt by accident, that this grub had a bug, which wasnt > posted about until after I had done the partition, and screwed it up the > first time, and tried again, giving myself two ubuntu partitions and an > xp partition, if you added more than two things to a partition it > screwed up the windows partiition. When I initially did the partition, > it f**D up my xp, which was just installed by the people who > repaired my pc. So I can only use Ubuntu on this pc. Screwed there. > > The kernels are Ubuntu 2.6.32-22 and .21, Plus a couple of other things > like I already posted about. > > Sorry, I am too tired, been at this for way too long. > > > > -- > Ubuntu User #30817 > > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk > https://wiki.ubuntu.com/UKTeam/ > Hi Have you tried removing *splash" & "quiet" form the recovery boot options? You might get some extra error messages that may help... (Press "e" in the grub menu when Recovery line is highlighted) -- Regards Bill Cumming Twitter: @s0l_uk Skype: s0litaire eMail: b...@s0l.co.uk -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 19:33, Alan Lord (News) wrote: > On 10/06/10 19:08, John Matthews wrote: > > >> Ok, I posted this almost 12 hours ago, I just wondered can somebody help >> please? >> > Hi John, > > we are all volunteers and "normal" people on this list offering advice > for free. > > If someone has a suggestion to help you I'm sure they will read and > respond when they can. > > Alan > > Thank you Alan, the thing is though, I asked this question 2 or 3 weeks ago, and I'm still waiting from then, so in effect this question is over two weeks old. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On Thursday 10 June 2010 23:44:29 Alan Bell wrote: > ah, interesting, this is new information. A fresh install of Lucid does > not show grub at all unless you hold shift, although thinking about it > it might have to for dual boot setups. At the top of the grub screen it > should list the version number of grub. Does it start with 1.98? Grub2 shows a boot menu if it detects more than one operating system. Otherwise it is hidden as you say. In this case it's detecting his WinXP partition and therefore showing a boot menu. Regards, Tyler -- "Before we got into this war there were countless 'military experts' and intelligence analysts that told us this was a good idea, that we had to do it. That presented their information, and were so terribly wrong. These people are still affecting public policy. They are still considered experts. I'm sorry, shouldn't there be a rule or law that says if you fuck things up so badly, you can no longer be considered an expert?" -- Tim Robbins -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 19:08, John Matthews wrote: > > Ok, I posted this almost 12 hours ago, I just wondered can somebody help > please? Hi John, we are all volunteers and "normal" people on this list offering advice for free. If someone has a suggestion to help you I'm sure they will read and respond when they can. Alan -- The Open Learning Centre http://www.theopenlearningcentre.com -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Still having problems with recovery......
On 10/06/10 08:20, John Matthews wrote: > A couple of weeks ago, I posted about problems I was having, and one > of those was recovery, though the grub. Didnt matter what kernel I > clicked on it froze and nothing happened. > > This week, we had a partial upgrade, which cleaned up my grub for me, > removing all but two kernels. Problem is, I tried to see if I could > get the recovery bit to work, and it still freezes. > > Somebody posted they would make up a vid on how to get the recovery > thing working. Does anybody know how I can get it working? > > Thanks. > > John > Ok, I posted this almost 12 hours ago, I just wondered can somebody help please? John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] Still having problems with recovery......
A couple of weeks ago, I posted about problems I was having, and one of those was recovery, though the grub. Didnt matter what kernel I clicked on it froze and nothing happened. This week, we had a partial upgrade, which cleaned up my grub for me, removing all but two kernels. Problem is, I tried to see if I could get the recovery bit to work, and it still freezes. Somebody posted they would make up a vid on how to get the recovery thing working. Does anybody know how I can get it working? Thanks. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
