Apple Service alive again (was: OT: need real Apple Service email address)
On 14 Jan 2005, at 9:16 pm, Wilhelm Sanke wrote: keine Angaben means something like no data available or no information or no entries. I hope I need not add keine Angaben to my email address, so they could identify me better next time. This is a sign. Roll with it. Use it as a pseudonym. Start a band called ' keine Angaben' Get it printed on some T shirts. Best Wishes, David Glasgow http://www.i-psych.co.uk ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
Apple Service alive again (was: OT: need real Apple Service email address)
As I got a few more recommendations from list members off-list, I want to thank them all for their help in this matter. After a 28 days' wait and nine emails (six of them remaining unanswered and three with answers, but directing me to the address with automated responses) I finally received a personal response by email - although a somewhat curious one - from a friendly fellow in Ireland and even in passable German. Apparently Apple Service was working behind the scenes all the time at full speed to find a Quicktime key for me. I was addressed as Herr Huch (I didn't know there was such a name in my family) and informed that the delay might have been caused by a misspelling of my email address (this probably being the cause for not answering my posts; maybe we should send them Rev's Ten Thumbs Typing Tutor), although my Apple ID connected to my Apple Store Account (both in U.S. and Europe) - where the data of my order were listed - is my correct email address. But I thank them and am happy to have the registration key now. Only the registration *name* is a bit puzzling. It reads keine Angaben Wilhelm Sanke. I tried it in the meantime, typing only my name is not sufficient, I have indeed to insert keine Angaben before my name for the key to work. keine Angaben means something like no data available or no information or no entries. I hope I need not add keine Angaben to my email address, so they could identify me better next time. Let's hope Apple Online Service will improve somewhat over time after this experience, even somewhat would be great. Regards, Wilhelm Sanke www.sanke.org/MetaMedia ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
Re: Apple Service alive again (was: OT: need real Apple Service email address)
Moin Wilhelm, Only the registration *name* is a bit puzzling. It reads keine Angaben Wilhelm Sanke. *lol* This sounds like a Terry Pratchett character. Gruß aus Kiel, Malte___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
Re: OT: need real Apple Service email address
This is a post to sum up and end this OT-thread. Thanks for the two on-list responses to my post and a few more I received off-list. Apparently they are no service email-addresses available, apart from the dead-end addresses with automated answers and the only live one that continues to direct me to the dead-ends. And I assume that all the seasoned Apple users of this list seem to take it for granted that Apple produces fine products, but offers lousy service. For those who recommended other international phone numbers: I had explained in my last post why I am not willing to make international calls on the basis of my earlier experience, and because all I need is just an email with a Quicktime key for which I already paid for. It seems that service for consumers constitutes the dark side of the Apple. Either this disastrous type of service is caused by internal dis-organisation and incompetence or it might be intentional, which would be even worse. I reserve a few comments I would like to make.- This is the text of my last post I sent to Apple Store (U.S.) today: Dear Apple Store Team, my order W76150797 was made from Apple Store (U.S.). The data I again attached - see far below - were taken from My Account of Apple U.S. The data were available on your Apple Store site until last Sunday, Jan 9th, and somebody - probably you - has now deleted all traces concerning my order, and the information I now get from My Account page is You don't have any saved carts or order history. Very funny , isn't it? You delete my data, and then say you cannot find it?? The contact address you include in your post below (http://promo.euro.apple.com/promo/help/de/consumer/ unfortunately leads into nowhere. All I get eventually is an Irish and British phone number. I have explained below why I am not willing to use such a service by phone. All I need is an email containing my paid-for Quicktime Pro license code. Where is the problem? Why can't you issue a key to me?? The whole thing borders on a grotesque. Please, make an intelligent, competent, and user-friendly move and send me this key! Desperate regards, So far... Wilhelm Sanke www.sanke.org/MetaMedia ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
Re: OT: need real Apple Service email address
I have had good look with the emails from individual Apple sales reps or
wizards in the stores. They answer right away and they have access to Apple
(that we don't -- should but don't). It works fairly good but you have to go
to a store where there is an Apple rep first to get an email.
On 1/12/05 4:58 PM, Wilhelm Sanke [EMAIL PROTECTED] wrote:
This is a post to sum up and end this OT-thread.
Thanks for the two on-list responses to my post and a few more I
received off-list.
Apparently they are no service email-addresses available, apart from the
dead-end addresses with automated answers and the only live one that
continues to direct me to the dead-ends. And I assume that all the
seasoned Apple users of this list
seem to take it for granted that Apple produces fine products, but
offers lousy service.
For those who recommended other international phone numbers:
I had explained in my last post why I am not willing to make
international calls on the basis of my earlier experience, and because
all I need is just an email with a Quicktime key for which I already
paid for.
It seems that service for consumers constitutes the dark side of the
Apple. Either this disastrous type of service is caused by internal
dis-organisation and incompetence or it might be intentional, which
would be even worse. I reserve a few comments I would like to make.-
This is the text of my last post I sent to Apple Store (U.S.) today:
Dear Apple Store Team,
my order W76150797 was made from Apple Store (U.S.). The data I again
attached - see far below - were taken from My Account of Apple U.S.
The data were available on your Apple Store site until last Sunday,
Jan 9th, and somebody - probably you - has now deleted all traces
concerning my order, and the information I now get from My Account
page is You don't have any saved carts or order history.
Very funny , isn't it? You delete my data, and then say you cannot
find it??
The contact address you include in your post below
(http://promo.euro.apple.com/promo/help/de/consumer/ unfortunately
leads into nowhere. All I get eventually is an Irish and British phone
number. I have explained below why I am not willing to use such a
service by phone.
All I need is an email containing my paid-for Quicktime Pro license code.
Where is the problem? Why can't you issue a key to me?? The whole
thing borders on a grotesque.
Please, make an intelligent, competent, and user-friendly move and
send me this key!
Desperate regards,
So far...
Wilhelm Sanke
www.sanke.org/MetaMedia
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Re: OT: need real Apple Service email address
Is there a telephone number on the bill associated with the charge? Call it and tell them your situation. If this doesn't work call your credit card company and tell them Apple charged you for something you did not receive and you want to have the charge removed. Michael On Jan 10, 2005, at 3:40 PM, Wilhelm Sanke wrote: Can anyone of the many list members that are Apple experts provide me with an Apple Service email address where I do not get *automated* responses, but real answers from real people? The problem is, I bought a Quicktime Pro 6 license key on Dec 17 from the online Apple Store (U.S.A. website), got charged from my credit card account (the equivalent of 52 US$) the very same day, and didn't get the key . [clip] ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
OT: need real Apple Service email address
Can anyone of the many list members that are Apple experts provide me with an Apple Service email address where I do not get *automated* responses, but real answers from real people? The problem is, I bought a Quicktime Pro 6 license key on Dec 17 from the online Apple Store (U.S.A. website), got charged from my credit card account (the equivalent of 52 US$) the very same day, and didn't get the key . If you have got an address, send it to me, and you can stop reading here, otherwise here is the story how Apple entices people to become Windows users: When after my online purchase on Dec 17 there was no response, I thought the matter was lost somewhere in cyberspace. However the monthly list of account movements from my credit-card company , which I received last week, showed my account had been indeed charged on Dec 17, too. I then looked at My Account on the U.S. Apple website, and the order was listed there - Order Number W76150797 - only it said complete! Happily there was a button Order Details that led to another page which contained a submit form for inquiries about the order. O.K., I told them that I still had not received the key, and pressed submit. Two days later they answered and told me that they would not be responsible for my transaction as I lived in Europe. They provided me with a web address. I followed the link and finally found a duplicate of My Account connected to some European Apple website. The information of the account order was indeed the same as on the U.S. Apple website, it also showed complete, but unfortunately there was no submit-form for inquiries about the order. I searched for a support address in the vicinity of the account page and found one hidden somewhere among the fine print at the bottom of a page. From that email-link ([EMAIL PROTECTED]) I immediately received an *automated* answer that informed me that they were sorry not to be able to offer email support, but that I could choose between an Irish or British phone number for inquiries about orders . At that moment I experienced a déjà vu feeling: About three years ago I had been in a similar situation. To settle a matter with Apple I had been forced to make about six different international phone calls during the course of a week to the British address, being in a waiting loop most of the time and being finally connected to very much incompetent Apple employees (this is what comes to my mind). The international calls cost me additional 30 US$ and much time for a problem generated by Apple. Therefore I decided *not* to make phone calls again and go through this ordeal once more and waste my time and money for problems Apple is responsible for - and not me. I phoned my local Apple store; they told me they were unable to recommend an mail address, but had to contact the Irish or British phone numbers themselves in matters of urgency.- As a last resort I wrote to the support address in the U.S. again ([EMAIL PROTECTED]), which I had contacted first with the submit-form and who had directed me to Europe , at least they were the only one with a personal answer. This was Thursday last week; no response so far as of today (still Monday here). But guess what happened! The order information of My Account on the U.S. Apple website was deleted yesterday! This is the present state of the matter. Has anybody of you Steve Job's email address? Any other ideas how to improve and promote Apple and Apple products?? Regards, --Wilhelm Sanke http://www.sanke.org/MetaMedia ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
Re: OT: need real Apple Service email address
Wilhelm - First of all, did your email spam filter block the email from Apple? If not, then I'd call Apple directly. Call 1-800-SOS-APPL (that's 1-800-767-2775). You can talk to a human that way Good luckJames Wilhelm Sanke [EMAIL PROTECTED] Sent by: [EMAIL PROTECTED] 01/10/05 04:40 PM Please respond to How to use Revolution To: use-revolution@lists.runrev.com cc: Subject:OT: need real Apple Service email address Can anyone of the many list members that are Apple experts provide me with an Apple Service email address where I do not get *automated* responses, but real answers from real people? The problem is, I bought a Quicktime Pro 6 license key on Dec 17 from the online Apple Store (U.S.A. website), got charged from my credit card account (the equivalent of 52 US$) the very same day, and didn't get the key . If you have got an address, send it to me, and you can stop reading here, otherwise here is the story how Apple entices people to become Windows users: When after my online purchase on Dec 17 there was no response, I thought the matter was lost somewhere in cyberspace. However the monthly list of account movements from my credit-card company , which I received last week, showed my account had been indeed charged on Dec 17, too. I then looked at My Account on the U.S. Apple website, and the order was listed there - Order Number W76150797 - only it said complete! Happily there was a button Order Details that led to another page which contained a submit form for inquiries about the order. O.K., I told them that I still had not received the key, and pressed submit. Two days later they answered and told me that they would not be responsible for my transaction as I lived in Europe. They provided me with a web address. I followed the link and finally found a duplicate of My Account connected to some European Apple website. The information of the account order was indeed the same as on the U.S. Apple website, it also showed complete, but unfortunately there was no submit-form for inquiries about the order. I searched for a support address in the vicinity of the account page and found one hidden somewhere among the fine print at the bottom of a page. From that email-link ([EMAIL PROTECTED]) I immediately received an *automated* answer that informed me that they were sorry not to be able to offer email support, but that I could choose between an Irish or British phone number for inquiries about orders . At that moment I experienced a déjà vu feeling: About three years ago I had been in a similar situation. To settle a matter with Apple I had been forced to make about six different international phone calls during the course of a week to the British address, being in a waiting loop most of the time and being finally connected to very much incompetent Apple employees (this is what comes to my mind). The international calls cost me additional 30 US$ and much time for a problem generated by Apple. Therefore I decided *not* to make phone calls again and go through this ordeal once more and waste my time and money for problems Apple is responsible for - and not me. I phoned my local Apple store; they told me they were unable to recommend an mail address, but had to contact the Irish or British phone numbers themselves in matters of urgency.- As a last resort I wrote to the support address in the U.S. again ([EMAIL PROTECTED]), which I had contacted first with the submit-form and who had directed me to Europe , at least they were the only one with a personal answer. This was Thursday last week; no response so far as of today (still Monday here). But guess what happened! The order information of My Account on the U.S. Apple website was deleted yesterday! This is the present state of the matter. Has anybody of you Steve Job's email address? Any other ideas how to improve and promote Apple and Apple products?? Regards, --Wilhelm Sanke http://www.sanke.org/MetaMedia ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution ___ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution
