Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
On 2011-07-02, Eric wrote: Le 30/06/2011 01:44, planas wrote: A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work. Hi, that's what i did, unfortunately it doesn't prevent lowriter from crashing. Here are 2 another strace logs : 1- http://dl.free.fr/b6M830KIY (crash right from the beginning) 2- http://dl.free.fr/ai9UYfNXm (random crash while i was working on the document) The one that crashed in the beggining, it looks like it was loading some UNO stuff, the other two (the second you linked now and the other you linked in an earlier message) crash after trying to load autocorrection data (that does not exist): , | 2906 00:48:33.378073 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.395609 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.439753 --- SIGSEGV (Segmentation fault) @ 0 (0) --- ` Is anyone here who can read them and understand what is the problem (which really prevents me from working with LibreOffice) ? Maybe more experienced people (developers?) can tell what's wrong from the straces. But as straces just show system calls, they don't show *exactly* where did the problem occur (or, more correctly, where did it explode). If you can try getting a backtrace, it'll probably be useful too. The problem is that for a complete, human-readable backtrace you need LibO debug packages. See: http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29 -- Nuno J. Silva (aka njsg) gopher://sdf-eu.org/1/users/njsg -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi :) Is it possible to find a bug-report about this issue and upload the straces to there? That might help developers to see the strace. There are few devs on the Users List. Regards from Tom :) From: Nuno J. Silva nunojsi...@ist.utl.pt To: users@global.libreoffice.org Sent: Sat, 2 July, 2011 11:13:02 Subject: Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included) On 2011-07-02, Eric wrote: Le 30/06/2011 01:44, planas wrote: A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work. Hi, that's what i did, unfortunately it doesn't prevent lowriter from crashing. Here are 2 another strace logs : 1- http://dl.free.fr/b6M830KIY (crash right from the beginning) 2- http://dl.free.fr/ai9UYfNXm (random crash while i was working on the document) The one that crashed in the beggining, it looks like it was loading some UNO stuff, the other two (the second you linked now and the other you linked in an earlier message) crash after trying to load autocorrection data (that does not exist): , | 2906 00:48:33.378073 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.395609 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.439753 --- SIGSEGV (Segmentation fault) @ 0 (0) --- ` Is anyone here who can read them and understand what is the problem (which really prevents me from working with LibreOffice) ? Maybe more experienced people (developers?) can tell what's wrong from the straces. But as straces just show system calls, they don't show *exactly* where did the problem occur (or, more correctly, where did it explode). If you can try getting a backtrace, it'll probably be useful too. The problem is that for a complete, human-readable backtrace you need LibO debug packages. See: http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29 -- Nuno J. Silva (aka njsg) gopher://sdf-eu.org/1/users/njsg -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi Nuno,Le 02/07/2011 12:13, Nuno J. Silva a écrit :On 2011-07-02, Eric wrote:Le 30/06/2011 01:44, planas wrote:A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work.Hi, that's what i did, unfortunately it doesn't prevent lowriter from crashing. Here are 2 another strace logs : 1-http://dl.free.fr/b6M830KIY(crash right from the beginning) 2-http://dl.free.fr/ai9UYfNXm(random crash while i was working on the document)The one that crashed in the beggining, it looks like it was loading some UNO stuff, the other two (the second you linked now and the other you linked in an earlier message) crash after trying to load autocorrection data (that does not exist): , | 2906 00:48:33.378073 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.395609 access(/home/rm/.libreoffice/3/user/autocorr/acor_.dat, F_OK) = -1 ENOENT (No such file or directory) | 2906 00:48:33.439753 --- SIGSEGV (Segmentation fault) @ 0 (0) --- `Is anyone here who can read them and understand what is the problem (which really prevents me from working with LibreOffice) ?Maybe more experienced people (developers?) can tell what's wrong from the straces.How to get their attention? :)But as straces just show system calls, they don't show *exactly* where did the problem occur (or, more correctly, where did it explode). If you can try getting a backtrace, it'll probably be useful too. The problem is that for a complete, human-readable backtrace you need LibO debug packages. See:http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29I'm ok to make a backtrace, but where can I find the libreoffice*-debuginfo packages (I'm on Ubuntu 11.04)?Regards,Eric -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
On 07/02/2011 06:30 AM, Eric wrote: ... If you can try getting a backtrace, it'll probably be useful too. The problem is that for a complete, human-readable backtrace you need LibO debug packages. See:http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29I'm ok to make a backtrace, but where can I find the libreoffice*-debuginfo packages (I'm on Ubuntu 11.04)?Regards,Eric $ sudo apt-get install libreoffice-dbg You might also want to add the uno symbols as well: $ sudo apt-get install ure-dbg $ sudo apt-get install uno-libs3-dbg -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi :) Have you tried deleting the user-profile? Do you have both LO and OOo installed at the same time? If so is the Quick Start on in either package? If you have OOo open at the same time as LO then they can get a bit confused. There is a guide to help you have both installed so that they don't clash. I have lost track, are you using Windows or Ubuntu or which OS? Regards from Tom :) From: Ernest Kurtz kurtz...@umich.edu To: users@global.libreoffice.org Sent: Wed, 29 June, 2011 18:03:45 Subject: Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included) Back again with an LO crash: Opened LO for first time in three days; Opened 3 .rtf files I had worked on in OO yesterday; When I hit Enter to open a line-space in one of the files, LO crashed; Even Force Quit could not close it, but it finally died after about 10 minutes jiggling. Does anyone think I should try to use LO again, after this yet again repetitive near-disaster? ernie kurtz On Jun 29, 2011, at 10:54 AM, Eric wrote: By the way, what's the command to open this document in command line, to see if I can catch some errors when it crashes? Le 28/06/2011 23:53, Eric wrote: Hi Nuno, No it's not the only file which causes a crash, and as I can't see my attached strace, i've posted it here: http://dl.free.fr/o9kL0sy6V I hope it will help you, its reading is not obvious at all for me :) - -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Le 30/06/2011 01:44, planas wrote: On Tue, 2011-06-28 at 14:59 -0700, Eric wrote: Hi Jay, I unfortunately must keep this document as a docx file, because it's a working document that I need to check and modify, before sending it back to his owner (who obviously uses MS Word). -- A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work. Hi, that's what i did, unfortunately it doesn't prevent lowriter from crashing. Here are 2 another strace logs : 1- http://dl.free.fr/b6M830KIY (crash right from the beginning) 2- http://dl.free.fr/ai9UYfNXm (random crash while i was working on the document) Is anyone here who can read them and understand what is the problem (which really prevents me from working with LibreOffice) ? Regards, Eric -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
On 07/01/2011 04:09 PM, Eric wrote: Le 30/06/2011 01:44, planas wrote: On Tue, 2011-06-28 at 14:59 -0700, Eric wrote: Hi Jay, I unfortunately must keep this document as a docx file, because it's a working document that I need to check and modify, before sending it back to his owner (who obviously uses MS Word). -- A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work. Hi, that's what i did, unfortunately it doesn't prevent lowriter from crashing. Here are 2 another strace logs : 1- http://dl.free.fr/b6M830KIY (crash right from the beginning) 2- http://dl.free.fr/ai9UYfNXm (random crash while i was working on the document) Is anyone here who can read them and understand what is the problem (which really prevents me from working with LibreOffice) ? They are segmentation faults. I'd recommend trying 3.4.1 and see if that solves your problem: http://www.libreoffice.org/download/ You can leave your existing Ubuntu LO in place. Just download the .deb (including the help .deb). In nautilus, right click on the .tz and select 'Extract here'. Then go to: LibO_3.4.1rc3_Linux_x86_install-deb_en-US/DEBS in a terminal and: $ sudo dpkg -i *.deb Do the same for the help files: LibO_3.4.1rc3_Linux_x86_helppack-deb_en-US/DEBS After you've installed (again in the terminal): $ cd /opt/libreoffice3.4/program $ gksu gedit bootstraprc Modify the following line: UserInstallation=$SYSUSERCONFIG/.libreoffice/3 to UserInstallation=$SYSUSERCONFIG/.libreoffice/3.4 Save the file exit gedit. This will have LO 3.4 use the ~/.libreoffice/3.4 for your user profile and will not interfere with your existing Ubuntu LO 3.3 at .libreoffice/3. Again in the terminal: $ /opt/libreoffice3.4/program/soffice That will bring up 3.4.1 you can try your .docx that crashes immediately. Let us know how that goes. If if works, then you can create an Applications|Office menu for 3.4. -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
On 07/01/2011 05:04 PM, NoOp wrote: ... *Correction:* Modify the following line: UserInstallation=$SYSUSERCONFIG/.libreoffice/3 to UserInstallation=$SYSUSERCONFIG/.libreoffice3.4/3 Save the file exit gedit. This will have LO 3.4 use the ~/.libreoffice3.4/3 for your user profile and will not interfere with your existing Ubuntu LO 3.3 at .libreoffice/3. -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi Jay, I unfortunately must keep this document as a docx file, because it's a working document that I need to check and modify, before sending it back to his owner (who obviously uses MS Word). -- View this message in context: http://nabble.documentfoundation.org/Random-crashes-with-Libre-Office-Writer-strace-included-tp3119368p3119634.html Sent from the Users mailing list archive at Nabble.com. -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
By the way, what's the command to open this document in command line, to see if I can catch some errors when it crashes? Le 28/06/2011 23:53, Eric wrote: Hi Nuno, No it's not the only file which causes a crash, and as I can't see my attached strace, i've posted it here: http://dl.free.fr/o9kL0sy6V I hope it will help you, its reading is not obvious at all for me :) -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi Eric, On Wed, 29 Jun 2011 16:54:04 +0200 Eric xbo...@gmail.com wrote: By the way, what's the command to open this document in command line, to see if I can catch some errors when it crashes? You start writer from the commandline with swriter. If you want you can enter the filename after it, but it should not be necessary. Similar commands exist for all the other parts, like scalc, simpress and so on. Did you open a bug report? See http://wiki.documentfoundation.org/BugReport for more information how to do it and the link to bugzilla. Btw, this list does not allow any attachments and removes those automatically. So posting your strace somewhere else was a good idea. Oh, since you have this problem with an ubuntu-package, did you check with the ubuntu mailinglist, bugzilla etc? Sigrid -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Back again with an LO crash: Opened LO for first time in three days; Opened 3 .rtf files I had worked on in OO yesterday; When I hit Enter to open a line-space in one of the files, LO crashed; Even Force Quit could not close it, but it finally died after about 10 minutes jiggling. Does anyone think I should try to use LO again, after this yet again repetitive near-disaster? ernie kurtz On Jun 29, 2011, at 10:54 AM, Eric wrote: By the way, what's the command to open this document in command line, to see if I can catch some errors when it crashes? Le 28/06/2011 23:53, Eric wrote: Hi Nuno, No it's not the only file which causes a crash, and as I can't see my attached strace, i've posted it here: http://dl.free.fr/o9kL0sy6V I hope it will help you, its reading is not obvious at all for me :) -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Eric On Tue, 2011-06-28 at 14:59 -0700, Eric wrote: Hi Jay, I unfortunately must keep this document as a docx file, because it's a working document that I need to check and modify, before sending it back to his owner (who obviously uses MS Word). -- View this message in context: http://nabble.documentfoundation.org/Random-crashes-with-Libre-Office-Writer-strace-included-tp3119368p3119634.html Sent from the Users mailing list archive at Nabble.com. A possible work around is to save the file in odt, then open and edit it. Then save as docx or doc. Doc files are better understood and easier to handle. Also, doc files can be opened by the current version of MS Word. Unless the files contain Word 2007/2010 specific features, this could work. -- Jay Lozier jsloz...@gmail.com -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-users] Re: Random crashes with Libre Office Writer (strace included)
Hi Nuno, No it's not the only file which causes a crash, and as I can't see my attached strace, i've posted it here: http://dl.free.fr/o9kL0sy6V I hope it will help you, its reading is not obvious at all for me :) -- View this message in context: http://nabble.documentfoundation.org/Random-crashes-with-Libre-Office-Writer-strace-included-tp3119368p3119616.html Sent from the Users mailing list archive at Nabble.com. -- Unsubscribe instructions: E-mail to users+h...@global.libreoffice.org In case of problems unsubscribing, write to postmas...@documentfoundation.org Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
