Re: [libreoffice-users] Downloading Latest Windows Release

2013-10-08 Thread Brian Barker

At 01:23 06/10/2013 +0100, Brian Grainger wrote:
Trying to download and install the latest Windows version of 
LibreOffice from a machine in the UK running Windows 7 and Internet 
Explorer. Using the standard process for downloading from the 
download page the LibreOffice install file came as a *.MAN file. 
Clearly this would not install. When I changed the filename to *.msi 
it would install.


I've now heard from catn.com's Head of Infrastructure that they've 
corrected the configuration problem.  And he's right: the LibreOffice 
installation file now arrives correctly from their mirror as .msi.


Brian Barker


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Re: [libreoffice-users] Downloading Latest Windows Release

2013-10-06 Thread Brian Barker

At 13:06 06/10/2013 -0400, James Knott wrote:

Brian Barker wrote:
Could some helpful person with the right sort of account please 
report this as a bug at the LibreOffice site?  Meanwhile I may 
contact catn.com directly.


Go to the LO site and place your mouse pointer over the link.  What 
file name shows up at the bottom of the browser?  What file name 
shows up in the download panel?  As I mentioned earlier, I 
downloaded and installed the latest version without that 
problem,   I used Firefox, on Windows 7, to download it from 
www.libreoffice.org.


Thanks for this, but you haven't understood (or read?) what I wrote.

The main link, although it names the file to be downloaded, is merely 
to the donation page.  The actual download is provided by a mirror 
site, and these are very probably geographically selected, so the 
questioner and I - both in the UK - may well be using the same one, 
but you - in Canada - will very probably not.  You will not see any 
problem that exists on the UK mirror server.  In any case, the file 
name on the UK mirror server is still correct: that is not the 
problem.  Instead, what appears to be a minor configuration error on 
that server means the file format is misunderstood by browsers (yes: 
plural) and the file is consequently renamed in the download process.


The earlier case I referred to - with an earlier version on a 
Romanian mirror site - was recognised as genuine and attended to.


Oh, and I have now alerted catn.com directly.

Brian Barker


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Re: [libreoffice-users] Downloading Latest Windows Release

2013-10-06 Thread James Knott
Brian Barker wrote:
> Could some helpful person with the right sort of account please report
> this as a bug at the LibreOffice site?  Meanwhile I may contact
> catn.com directly. 

Go tho the LO site and place your mouse pointer over the link.  What
file name shows up at the bottom of the browser?  What file name shows
up in the download panel?  As I mentioned earlier, I downloaded and
installed the latest version without that problem,   I used Firefox, on
Windows 7, to download it from www.libreoffice.org.


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Re: [libreoffice-users] Downloading Latest Windows Release

2013-10-06 Thread Brian Barker

At 01:23 06/10/2013 +0100, Brian Grainger wrote:
Trying to download and install the latest Windows version of 
LibreOffice from a machine in the UK running Windows 7 and Internet 
Explorer. Using the standard process for downloading from the 
download page the LibreOffice install file came as a *.MAN file. 
Clearly this would not install. When I changed the filename to *.msi 
it would install.


I can confirm this - also from the UK but using Windows XP (and 
IE8).  Note that LibreOffice installation files are provided from 
mirrors and since the problem is at the mirror site it will be the 
case that other users may well be redirected to other mirrors and may 
not experience the same problem.  The mirror site offered to me is 
mirror.catn.com, which appears to be located in the UK; its contact 
address is in Aldershot.  Perhaps you were offered the 
same. 
http://mirror.catn.com/pub/tdf/libreoffice/stable/4.1.2/win/x86/ 
offers LibreOffice_4.1.2_Win_x86.msi - but the download process 
renames the file with a .man extension and describes it as "Unknown File Type".


This is presumably the same problem as 
https://bugs.freedesktop.org/show_bug.cgi?id=53241 , which suggests 
that catn.com needs to add

AddType application/octet-stream .msi
to its .htaccess file.

Thinking this was a problem with Internet Explorer I tried again 
with the Opera browser on my own system. Exactly the same thing 
happened. Even though the link looked like an .msi file it actually 
came as a .MAN file!


Yes: it's a server problem, not a browser one.

I am letting you know so you can address what I consider is a 
serious fault and obstruction to getting users to switch to 
LibreOffice from other Office software.


Could some helpful person with the right sort of account please 
report this as a bug at the LibreOffice site?  Meanwhile I may 
contact catn.com directly.


I trust this helps.

Brian Barker


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Re: [libreoffice-users] Downloading Latest Windows Release

2013-10-06 Thread James Knott
Brian Grainger wrote:
> To Whom it May Concern,
>
> Trying to download and install the latest Windows version of
> LibreOffice from a machine in the UK running Windows 7 and Internet
> Explorer.
>
> Using the standard process for downloading from the download page the
> LibreOffice install file came as a *.MAN file. Clearly this would not
> install. When I changed the filename to *.msi it would install. My
> friend, who was actually trying to do the install before he called me
> out, would have no idea about doing this and there were no
> instructions to do this on the Installation Instructions web page.
>

I downloaded the Windows version and didn't have that problem.  It
downloaded as an MSI file and that also showed on the site, when I
placed the mouse pointer over the link.  Where did you download from?  I
downloaded from www.libreoffice.org.

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