Re: [users] discontinue

[Tanstaafl]

There is FAR more time wasted deleting these never ending series of
responses to these kinds of posts than the posts themselves.

I have an idea. DON'T FEED THE TROLLS.

If you guys want to have a conversation about idiots who cannot manage
their own online lives, fine, but please DO IT OFF LIST.

On 2010-02-23 5:39 PM, McLauchlan, Kevin wrote:
>> -Original Message-
>> From: Terry Plowman [mailto:tmplow...@bellsouth.net] 
>> Sent: Monday, February 22, 2010 1:56 PM
>> To: users@openoffice.org
>> Subject: RE: [users] discontinue
>>
>> James, I know that crap.  I just want off this list, and 
>> every time I do



> Terry,
> 
> The problems that SOME of those people have are real.

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RE: [users] discontinue

[McLauchlan, Kevin]

 

> -Original Message-
> From: Terry Plowman [mailto:tmplow...@bellsouth.net] 
> Sent: Monday, February 22, 2010 1:56 PM
> To: users@openoffice.org
> Subject: RE: [users] discontinue
> 
> James, I know that crap.  I just want off this list, and 
> every time I do
> what I am told I am to do, it doesn't work.  I'm, not stupid, 
> I'm frustrated
> and angry.  If you don't have anything to add that will solve 
> my problem,
> don't respond.  I got on this list because I had an issue, 
> that issue has
> been solved (I figured it out myself).  So I will ask you 
> directly: Is there
> a way to unsubscribe from this list, and what the heck is it. 
>  I am tired of
> sending emails to the address I am told to send to in order 
> to unsubscribe
> and remaining on the list.  If you get upset that I am upset 
> over that, I am
> sorry, but that still leaves me with my problem.  I am not 
> alone in this, I
> see the emails from all these people who have the same 
> problem.  If you wish
> to remain on this list, you are free to do so, I do not.  If 
> you don't want
> to receive my posts on this issue, unsubscribe yourself.  
> Then, if you do it
> successfully, you can resubscribe, and tell me exactly what 
> you did, I will
> gladly do it (and be thankful to you for the help) and you 
> will never hear
> from me again.  It's really quite simple.

Terry,

The problems that SOME of those people have are real.

However, many of them have a problem between the chair 
and the keyboard...

They send to the address  users@openoffice.org instead of 
users-unsubscr...@openoffice.org, because - if one doesn't 
take the time to read, it looks similar... and of course, 
sending to us (all multiple-thousands of us in every timezone 
on the planet most of the countries...) doesn't work.

OR, they send to the right address, which prompts the 
EZ-mlm software to send them a confirmation request... 
BUT... the confirmation request gets caught as spam 
and they never see it.
OR... they confirmation request goes to their SUBSCRIBED 
address (as it must) but they answer from a gmail or yahoo 
address and EZ-MLM ignores that (it must be a prankster 
trying to unsubscribe a legitimate account, since it's 
not coming from the subscribed account).  

For the rest, if you are one of the unfortunates who does 
EVERYTHING right and the @#$!%^&*! still won't let you go... 
then you send an e-mail to that list-owner address and 
hope that the real human does his job. 

When THAT doesn't work (somebody went on vacation and 
didn't forward his inbox), you search the recent week's 
posts for "ADMIN" in the subject line and get the address 
of one of the moderators like "Paul", who then does 
something useful for you. 

If even THAT fails to work, then your god is truly vengeful 
and there's nothing to be done by any human agency. Ritual 
human sacrifices to Baal will be needed... just don't pick me. 

 - Kevin



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RE: [users] discontinue

[McLauchlan, Kevin]

 Christine Hanley [mailto:snuggles...@verizon.net] complained:

> TO WHOM IT MAY CONCERN
> 
> PLEASE REMOVE ME FROM YOUR MAILING LISTS AS YOUR PROGRAM WAS 
> AND IS OF NO USE TO ME.  iT DID NOT CONTAIN THE FEATURE i 
> REQUIRED AND i WAS COMPLETELY UNABLE TO GET A STRAIGHT ANSWER 
> FROM YOUR COMPANY.  
> 
> i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND 
> i WILL NO LONGER TRY TO USE YOUR PROGRAM.
> 
> i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i 
> REQUIRE AND THEY RESPONDED TO MY QUESTION THE FIRST TIME i 
> ASKED IT AND WERE ABLE TO HELP.
> 
> THANKS FOR NOTHING! 

You are not talking to a company. You are talking to several thousand 
USERS of OpenOffice.org office software, who use this mailing 
list (users@openoffice.org) to help each other get the most out 
of the program.  

You did not buy OpenOffice.org.  It is free / no-cost. 
So you did not pay any money to any of us. We don't owe you 
anything. We are just nice (mostly) helpful (usually) people 
(except some trolls...  :-) ) acting as a mutual-assistance 
society. 

If you don't like OpenOffice for your needs, perhaps you 
should direct your correspondence to whoever "sold" it to 
you in the first place -- and ask them why they lied to you. 

Also ask them why they steered you to this VOLUNTEER 
mailing list. 

Let us know how they respond, please. We'd be interested 
to know who is using us as their "tech support" when they 
sell OpenOffice to naive people. 

REGARDING your desire to UNsubscribe from the list, here 
is some important information:

To unsubscribe, send a blank e-mail to: 
 users-unsubscr...@openoffice.org
For additional commands, e-mail: users-h...@openoffice.org

NOTE
a) The e-mail to users-unsubscr...@openoffice.org can/should 
   be empty (any content will be ignored)

b) users-unsubscr...@openoffice.org is NOT the same as 
   users@openoffice.org - it's a special administrative 
   address that triggers the listserver software to perform 
   an action (to attempt to unsubscribe you)

c) When the listserver receives the unsubscribe e-mail, it 
   sends an unsubscribe confirmation request to the 
   subscribed e-mail account and then waits for a response

d) The user who wishes to unsubscribe MUST respond to 
   that confirmation request FROM that account (not from 
   any other e-mail account) - otherwise, the listserver 
   assumes that the unsubscribe request was just a prank 
   from some third party (not from the actual subscriber) 
   and does nothing.  Only if the listserver receives proper 
   confirmation of the unsubscribe confirmation request 
   e-mail does it act to unsubscribe that account. 

 e) If all the above has been followed (it takes longer to 
   describe it than to actually just _do_ it), and the 
   account doesn't get unsubscribed... then the particular 
   user has encountered a known problem that afflicts a 
   small minority of unsubscribing users, and is stuck in 
   'unsubscribe hell' (TM), and should contact Paul or 
another administrator for help. 



Thanks,

 - Kevin 

PS: typing full sentences in ALL-CAPS is like shouting in 
this crowded room, and is considered rude. Please don't shout. 


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from disclosure. If you have received this communication in 
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Re: [users] discontinue

[Hal Vaughan]

On Feb 22, 2010, at 4:48 PM, Terry Plowman wrote:

> My ranting was about all of you fools getting pissed at someone who is
> frustrated and acting like we are all stupid.  That is your problem.

You never look in a mirror much, do you?



Hal

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RE: [users] discontinue

[amaloney]

Honi soit qui mal y pense!


Terry Plowman wrote:
> 
> My ranting was about all of you fools getting pissed at someone who is
> frustrated and acting like we are all stupid.  That is your problem.
> 
> 
> 
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.org
> For additional commands, e-mail: users-h...@openoffice.org
> 
> 
> 


-

Al Maloney
Using OOo_Dev_DEV300 on Mac OS X 10.6.2
"Velox Versutus Vigilans"
-- 
View this message in context: 
http://old.nabble.com/discontinue-tp27678316p27695320.html
Sent from the openoffice - users mailing list archive at Nabble.com.


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RE: [users] discontinue

[Terry Plowman]

My ranting was about all of you fools getting pissed at someone who is
frustrated and acting like we are all stupid.  That is your problem.



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Re: [users] discontinue

[Tanstaafl]

On 2010-02-22 4:19 PM, Terry Plowman wrote:
> Good one, because there they were.  This issue is about resolved for me.
> Thanks.

No apology for all of the ranting and raving about a problem that was on
*your* end?

Plonk the troll.

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RE: [users] discontinue

[Terry Plowman]

Good one, because there they were.  This issue is about resolved for me.
Thanks.



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Re: [users] discontinue

[Drew Jensen]

Terry Plowman wrote:

The same account, and the same computer.

  


The unsubscribe process sends you a confirmation email.

From time to time it seems that folks spam filters catch
this confirmation email and they never see it, and then
never get unsubscribed.

Take a look and see if it might be in your junk email list.

Just an idea.

Drew


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Re: [users] discontinue

[Paul]

> The same account, and the same computer.
>
>
>
Then you should follow these instructions:

If despite following these instructions, you do not get the
desired results, please contact my owner at
users-ow...@openoffice.org. Please be patient, my owner is a
lot slower than I am ;-)

I know you haven't since I'm the 'owner' and haven't received any request
from yourself.

I'll look into your subscription and advise off list.

/paul

-- 

Jonathan Swift
- "May you live every day of your life."

RE: [users] discontinue

[Terry Plowman]

The same account, and the same computer.



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Re: [users] discontinue

[Hal Vaughan]

On Feb 22, 2010, at 1:55 PM, Terry Plowman wrote:

> James, I know that crap.  I just want off this list, and every time I do
> what I am told I am to do, it doesn't work.  

Are you replying or sending the unsubscribe email from the same account you 
used to subscribe?



Hal
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RE: [users] discontinue

[Terry Plowman]

Then you are an assuming fool.



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RE: [users] discontinue

[Terry Plowman]

James, I know that crap.  I just want off this list, and every time I do
what I am told I am to do, it doesn't work.  I'm, not stupid, I'm frustrated
and angry.  If you don't have anything to add that will solve my problem,
don't respond.  I got on this list because I had an issue, that issue has
been solved (I figured it out myself).  So I will ask you directly: Is there
a way to unsubscribe from this list, and what the heck is it.  I am tired of
sending emails to the address I am told to send to in order to unsubscribe
and remaining on the list.  If you get upset that I am upset over that, I am
sorry, but that still leaves me with my problem.  I am not alone in this, I
see the emails from all these people who have the same problem.  If you wish
to remain on this list, you are free to do so, I do not.  If you don't want
to receive my posts on this issue, unsubscribe yourself.  Then, if you do it
successfully, you can resubscribe, and tell me exactly what you did, I will
gladly do it (and be thankful to you for the help) and you will never hear
from me again.  It's really quite simple.



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Re: [users] discontinue

[jonathon]

Terry Plowman wrote:
> Maybe if the producers would have a real customer support system, people 
> would not get so frustrated and "shout". 

Define "real customer support system".

Both phone, and on-site support is available, albeit for a price.
Whether or not the OP is willing to pay for it, is a different question.

The OP didn't care enough to explain what they meant with their original
vocabulary, so I doubt that they  would be willing to actually pay for
support.

jonathon

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Re: [users] discontinue

[James Knott]

Terry Plowman wrote:

Maybe if the producers would have a real customer support system, people
would not get so frustrated and "shout".  Incidentally, she may not be
"shouting".  She may be working and habitually use all caps when typing
information into the computer.  I used to have a job where I never used
lower case text, so my system was always set on all caps, and when I would
send an email, I often forgot to take the caps off.  Treating someone like
they are wrong or unnecessarily offensive because they are frustrated with a
product or procedure that doesn't appear to be working is rather asinine.
   
OpenOffice.org is open source software that's produced and distributed 
for free.  How much support do you think that pays for?  It is supported 
by the user community, that is us.  We are simply unpaid volunteers who 
try to help other users.  If you want support, you can pay from it, 
either by buying StarOffice, the commercial version of OpenOffice.org or 
paying someone for support.


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Re: [users] discontinue

[Tanstaafl]

Can we please stop feeding the trolls?

sheesh.

-- 

Charles

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Re: [users] discontinue

[Wade Smart]

Terry Plowman wrote:

I didn't ask for this program in the first place, which you could have no
way of knowing, yet you seem to assume that I must have.  I needed some work
done on the computer.  That involved several programs being put on it for
the shop to do their job.  The Open Office program was placed there at the
shop.  I did not know that until later, when I got it home.

I expect when I contact support for a program related issue, that I will
actually receive support.  I have received such with other "free" programs
in the past.  What I want is a program that does what it says will happen if
you follow the instructions.  I have followed the unsubscribe instructions
given in every email I receive from the server.  It hasn't worked, and I am
mad about that.  If you can't, or won't help, then simply delete my emails.
Otherwise, if you are going to "help" someone with a problem, help them and
don't berate, preach to, or otherwise bad mouth some poor guy who has become
frustrated because following the instructions does not produce the desired
result.  People have the right to be angry when that happens, free or not.



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If a shop put a Office program on your computer, go back there and ask 
them for help. This isnt a support list. Its only a forum - a group of 
people helping one another. The one thing that no one can do on this 
group is unsubscribe another person.


And did you follow these instructions:
There is NOTHING anyone on this list can do about unsubscribing you OR 
the effectiness of the mechanism that does the 
subscribing/unsubscribing. However, you can make sure the unsubscribe 
message is not in your junk mail.


You could also send an email to the OTHER email at the bottom on every 
email to get help with additional commands which would tell you this:


If despite following these instructions, you do not get the
desired results, please contact my owner at
users-ow...@openoffice.org. Please be patient...

--
Registered Linux User: #480675
Registered Linux Machine: #408606
Linux since June 2005

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Re: [users] discontinue

[Robert Holtzman]

On Sun, Feb 21, 2010 at 09:51:14AM -0500, Christine Hanley wrote:
> TO WHOM IT MAY CONCERN
> 
> PLEASE REMOVE ME FROM YOUR MAILING LISTS AS YOUR PROGRAM WAS AND IS OF NO USE 
> TO ME.  iT DID NOT CONTAIN THE FEATURE i REQUIRED AND i WAS COMPLETELY UNABLE 
> TO GET A STRAIGHT ANSWER FROM YOUR COMPANY.  
> 
> i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND i WILL NO 
> LONGER TRY TO USE YOUR PROGRAM.
> 
> i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i REQUIRE AND THEY 
> RESPONDED TO MY QUESTION THE FIRST TIME i ASKED IT AND WERE ABLE TO HELP.
> 
> THANKS FOR NOTHING!

See my reply to you in the OOo discuss list.

-- 
Bob Holtzman
Key ID: 8D549279
"If you think you're getting free lunch,
 check the price of the beer"

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RE: [users] discontinue

[Terry Plowman]

I didn't ask for this program in the first place, which you could have no
way of knowing, yet you seem to assume that I must have.  I needed some work
done on the computer.  That involved several programs being put on it for
the shop to do their job.  The Open Office program was placed there at the
shop.  I did not know that until later, when I got it home.

I expect when I contact support for a program related issue, that I will
actually receive support.  I have received such with other "free" programs
in the past.  What I want is a program that does what it says will happen if
you follow the instructions.  I have followed the unsubscribe instructions
given in every email I receive from the server.  It hasn't worked, and I am
mad about that.  If you can't, or won't help, then simply delete my emails.
Otherwise, if you are going to "help" someone with a problem, help them and
don't berate, preach to, or otherwise bad mouth some poor guy who has become
frustrated because following the instructions does not produce the desired
result.  People have the right to be angry when that happens, free or not.



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Re: [users] discontinue

[James]

On 02/21/10 17:26, Terry Plowman wrote:

Maybe if the producers would have a real customer support system, people
would not get so frustrated and "shout".
   


There is no "official" support, OOo is all volunteer driven.
If a user is in a hurry or wants better support, then pay for it.


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Re: [users] discontinue

[jomali]

Terry,

Are you one of those people who habitually takes your frustration out on
co-workers? If so, I would not want to work with you.

I fully understand frustration. I feel it often. However, I also am mature
enough to behave considerately to other people and avoid shouting. Perhaps
she did not realize that all caps is shouting, but it is, and if she has
consideration for others, she will avoid continuing the practice when she is
apprised of it.

If you want paid support, I suggest you buy StarOffice from Sun.
OpenOffice.org, as a free, open source program, does not have a revenue
stream to support a "customer support system". Instead, users support one
another. Developers sometimes chime in to help as well. I, for one,
appreciate the efforts of so many experienced users who volunteer their time
and expertise to help us out.

Jomali

On Sun, Feb 21, 2010 at 5:26 PM, Terry Plowman wrote:

> Maybe if the producers would have a real customer support system, people
> would not get so frustrated and "shout".  Incidentally, she may not be
> "shouting".  She may be working and habitually use all caps when typing
> information into the computer.  I used to have a job where I never used
> lower case text, so my system was always set on all caps, and when I would
> send an email, I often forgot to take the caps off.  Treating someone like
> they are wrong or unnecessarily offensive because they are frustrated with
> a
> product or procedure that doesn't appear to be working is rather asinine.
>
>
>
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.org
> For additional commands, e-mail: users-h...@openoffice.org
>
>

RE: [users] discontinue

[Terry Plowman]

Obviously, you children don't understand frustration.



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RE: [users] discontinue

[Terry Plowman]

Maybe if the producers would have a real customer support system, people
would not get so frustrated and "shout".  Incidentally, she may not be
"shouting".  She may be working and habitually use all caps when typing
information into the computer.  I used to have a job where I never used
lower case text, so my system was always set on all caps, and when I would
send an email, I often forgot to take the caps off.  Treating someone like
they are wrong or unnecessarily offensive because they are frustrated with a
product or procedure that doesn't appear to be working is rather asinine.



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Re: [users] discontinue

[Johnny Rosenberg]

2010/2/21 jomali :
> Christine,
>
> a) I'm sorry that OpenOffice.org did not suit your needs. It would be
> interesting to know what feature you would have liked. Perhaps it could be
> of use to others and might be included in a future upgrade.
>
> b) You are not writing to a company, but a group of users of OpenOffice.org
> who are more than happy to help other users when possible.
>
> c) You are the only one who can unsubscribe yourself. Just follow the
> directions that are included in each message you receive.
>
> d) Shouting will get you nowhere.
>
> Jomali

She asked about ”border art” or something like that. Someone replied
that she didn't know what ”border art” means, asking her to write back
and explain, which she did not. Obviously she didn't want any help
after all.


Regards

Johnny Rosenberg


>
> On Sun, Feb 21, 2010 at 9:51 AM, Christine Hanley
> wrote:
>
>> TO WHOM IT MAY CONCERN
>>
>> PLEASE REMOVE ME FROM YOUR MAILING LISTS AS YOUR PROGRAM WAS AND IS OF NO
>> USE TO ME.  iT DID NOT CONTAIN THE FEATURE i REQUIRED AND i WAS COMPLETELY
>> UNABLE TO GET A STRAIGHT ANSWER FROM YOUR COMPANY.
>>
>> i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND i WILL NO
>> LONGER TRY TO USE YOUR PROGRAM.
>>
>> i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i REQUIRE AND THEY
>> RESPONDED TO MY QUESTION THE FIRST TIME i ASKED IT AND WERE ABLE TO HELP.
>>
>> THANKS FOR NOTHING!
>

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Re: [users] discontinue

[jomali]

Christine,

a) I'm sorry that OpenOffice.org did not suit your needs. It would be
interesting to know what feature you would have liked. Perhaps it could be
of use to others and might be included in a future upgrade.

b) You are not writing to a company, but a group of users of OpenOffice.org
who are more than happy to help other users when possible.

c) You are the only one who can unsubscribe yourself. Just follow the
directions that are included in each message you receive.

d) Shouting will get you nowhere.

Jomali

On Sun, Feb 21, 2010 at 9:51 AM, Christine Hanley
wrote:

> TO WHOM IT MAY CONCERN
>
> PLEASE REMOVE ME FROM YOUR MAILING LISTS AS YOUR PROGRAM WAS AND IS OF NO
> USE TO ME.  iT DID NOT CONTAIN THE FEATURE i REQUIRED AND i WAS COMPLETELY
> UNABLE TO GET A STRAIGHT ANSWER FROM YOUR COMPANY.
>
> i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND i WILL NO
> LONGER TRY TO USE YOUR PROGRAM.
>
> i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i REQUIRE AND THEY
> RESPONDED TO MY QUESTION THE FIRST TIME i ASKED IT AND WERE ABLE TO HELP.
>
> THANKS FOR NOTHING!

Re: [users] discontinue

[Johnny Rosenberg]

2010/2/21 Christine Hanley :
> TO WHOM IT MAY CONCERN

This may not concern anyone here. We are just users, like you, trying
to help each other out.

>
> PLEASE REMOVE ME FROM YOUR MAILING LISTS

Nobody here can do that except you. Just send an empty message to
users-unsubscr...@openoffice.org, then wait for a reply, read the
reply and do what it says.

 AS YOUR PROGRAM WAS AND IS OF NO USE TO ME.  iT DID NOT CONTAIN THE
FEATURE i REQUIRED AND i WAS COMPLETELY UNABLE TO GET A STRAIGHT
ANSWER FROM YOUR COMPANY.

Again, this is a user's mail list. We are only users and don't have a
company, at least not a company related to OpenOffice.org.

>
> i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND i WILL NO 
> LONGER TRY TO USE YOUR PROGRAM.

Again, it's not our program. We only use it and try to help each other out.
The company behind OpenOffice.org provides support, I think, but you
have to pay for that service.
>
> i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i REQUIRE AND THEY 
> RESPONDED TO MY QUESTION THE FIRST TIME i ASKED IT AND WERE ABLE TO HELP.

Well, everyone use what they think is the best for them. Please
continue doing that.
>
> THANKS FOR NOTHING!

Doesn't seem to be very necessary. The easiest thing would probably be
to not write at all.

By the way, it seems like your Caps Lock got stuck somehow. Please fix
this. Most people on most user's lists think it's quite annoying when
people use capitals only, because it often means that you are
screaming or shouting.

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[users] discontinue

[Christine Hanley]

TO WHOM IT MAY CONCERN

PLEASE REMOVE ME FROM YOUR MAILING LISTS AS YOUR PROGRAM WAS AND IS OF NO USE 
TO ME.  iT DID NOT CONTAIN THE FEATURE i REQUIRED AND i WAS COMPLETELY UNABLE 
TO GET A STRAIGHT ANSWER FROM YOUR COMPANY.  

i NEVER HAD THIS PROBLEM WITH ANY OTHER COMPANY BUT YOURS AND i WILL NO LONGER 
TRY TO USE YOUR PROGRAM.

i HAVE FOUND SOMETHING BETTER THAT DOES HAVE THE FEATURE i REQUIRE AND THEY 
RESPONDED TO MY QUESTION THE FIRST TIME i ASKED IT AND WERE ABLE TO HELP.

THANKS FOR NOTHING!

Re: [users] discontinue subsciption

[Harold Fuchs]

On 29/10/2008 23:30, ccdavis wrote:

please discontinue for [EMAIL PROTECTED]


Please see my reply to your other [identical] request.

--
Harold Fuchs
London, England
Please reply *only* to users@openoffice.org

[users] discontinue subsciption

[ccdavis]

please discontinue for [EMAIL PROTECTED]