Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
On my 12 pro max, I’ve found that placing the sensor slightly above the camera seems to work pretty well. Sent from my iPhone > On 12 Aug 2022, at 00:02, Ed Worrell wrote: > > Hello, > > If I remember right the nfc sensor that is needed to utilize the Libre is > located near the top edge of the phone that contains the camera. I had to > place the sensor just to the left of the camera (towards the center of the > phone) to make the scan work properly. > > Ed > > > >> On Aug 9, 2022, at 4:02 AM, Lynda Ingraham wrote: >> >> Hi Bill, >> >> Thank you very much for the input. I have to tell you, we had switch to >> spectrum for our mobile services. In terms of customer service, it has been >> nothing less than a disaster. We are going out of town on Thursday, I asked >> if they could expedite a replacement phone. I offered to pay the additional >> shipping, no we can’t do that. I had to argue with them to have the $50 >> restocking fee removed for a defective phone. Not necessarily spectrum‘s >> fault, online and in the store they have very little stock. I’ve spent hours >> on the phone trying to get everything set up so that when I go in the store >> to pick up a replacement phone we’re not there for hours. I get to the store >> everything that I discussed with Spectrum Mobile on the phone there is >> nothing in the file. My husband says he owes me for the running that I’ve >> been doing in the effort that I put into setting up this phone. I have been >> on the phone constantly with spectrum Apple and Abbott Laboratories. >> >> I’ll let you guys know how this all works out. I was so disgusted I just >> decided to go with the iPhone promax 13. That’s the model I have and I know >> that it works with Libre 2. >> >> For those interested, Libre has come out with I believe they’re calling at >> the Libre three. The sensors are about the size of a penny. Much much >> smaller. >> >> Thank you to everyone that has offered suggestions. >> >> Have a great day, >> >> Lynda >> >> Sent from my iPhone >> On Aug 8, 2022, at 8:16 PM, Bill Gallik wrote: >>> >>> Hi Linda & Richard, >>> >>> Just a thought here, do you live in an area that has an Apple outlet >>> convenient for you to visit? If so, perhaps you might consider paying that >>> outlet a visit and asking them to try linking a different iPhone 12 to the >>> Libre. >>> >>> On the other hand, if you live where it would be terribly hard to visit an >>> Apple outlet (as I do here in the middle of Bayfield County, WI) I agree >>> that demanding a replacement iPhone 12 is your best path to correct the >>> question. >>> >>> Another point here, is there anybody else on this list with an iPhone 12 >>> and using the Libre CGM? If so and they are not experiencing this problem, >>> then clearly there is a problem with the iPhone 12 you folks have. But, >>> obviously you are already aware of that fact. >>> >>> >>> * * * * * * * * * * * * >>> - Bill from Ino, Wisconsin >>> - "Creativity doesn't wait for that perfect moment." >>> - "It fashions its own perfect moments out of ordinary ones." >>> - Bruce Garrabrandt >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>> caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/19081310-51C3-448D-8404-7708EFBABC8A%40gmail.com. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to
Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
Hello, If I remember right the nfc sensor that is needed to utilize the Libre is located near the top edge of the phone that contains the camera. I had to place the sensor just to the left of the camera (towards the center of the phone) to make the scan work properly. Ed > On Aug 9, 2022, at 4:02 AM, Lynda Ingraham wrote: > > Hi Bill, > > Thank you very much for the input. I have to tell you, we had switch to > spectrum for our mobile services. In terms of customer service, it has been > nothing less than a disaster. We are going out of town on Thursday, I asked > if they could expedite a replacement phone. I offered to pay the additional > shipping, no we can’t do that. I had to argue with them to have the $50 > restocking fee removed for a defective phone. Not necessarily spectrum‘s > fault, online and in the store they have very little stock. I’ve spent hours > on the phone trying to get everything set up so that when I go in the store > to pick up a replacement phone we’re not there for hours. I get to the store > everything that I discussed with Spectrum Mobile on the phone there is > nothing in the file. My husband says he owes me for the running that I’ve > been doing in the effort that I put into setting up this phone. I have been > on the phone constantly with spectrum Apple and Abbott Laboratories. > > I’ll let you guys know how this all works out. I was so disgusted I just > decided to go with the iPhone promax 13. That’s the model I have and I know > that it works with Libre 2. > > For those interested, Libre has come out with I believe they’re calling at > the Libre three. The sensors are about the size of a penny. Much much smaller. > > Thank you to everyone that has offered suggestions. > > Have a great day, > > Lynda > > Sent from my iPhone > >> On Aug 8, 2022, at 8:16 PM, Bill Gallik wrote: >> >> Hi Linda & Richard, >> >> Just a thought here, do you live in an area that has an Apple outlet >> convenient for you to visit? If so, perhaps you might consider paying that >> outlet a visit and asking them to try linking a different iPhone 12 to the >> Libre. >> >> On the other hand, if you live where it would be terribly hard to visit an >> Apple outlet (as I do here in the middle of Bayfield County, WI) I agree >> that demanding a replacement iPhone 12 is your best path to correct the >> question. >> >> Another point here, is there anybody else on this list with an iPhone 12 and >> using the Libre CGM? If so and they are not experiencing this problem, then >> clearly there is a problem with the iPhone 12 you folks have. But, >> obviously you are already aware of that fact. >> >> >> * * * * * * * * * * * * >> - Bill from Ino, Wisconsin >> - "Creativity doesn't wait for that perfect moment." >> - "It fashions its own perfect moments out of ordinary ones." >> - Bruce Garrabrandt >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/19081310-51C3-448D-8404-7708EFBABC8A%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/6D68997D-3B28-43CF-8E1A-7595856E3E79%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or
Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
Hi Bill, Thank you very much for the input. I have to tell you, we had switch to spectrum for our mobile services. In terms of customer service, it has been nothing less than a disaster. We are going out of town on Thursday, I asked if they could expedite a replacement phone. I offered to pay the additional shipping, no we can’t do that. I had to argue with them to have the $50 restocking fee removed for a defective phone. Not necessarily spectrum‘s fault, online and in the store they have very little stock. I’ve spent hours on the phone trying to get everything set up so that when I go in the store to pick up a replacement phone we’re not there for hours. I get to the store everything that I discussed with Spectrum Mobile on the phone there is nothing in the file. My husband says he owes me for the running that I’ve been doing in the effort that I put into setting up this phone. I have been on the phone constantly with spectrum Apple and Abbott Laboratories. I’ll let you guys know how this all works out. I was so disgusted I just decided to go with the iPhone promax 13. That’s the model I have and I know that it works with Libre 2. For those interested, Libre has come out with I believe they’re calling at the Libre three. The sensors are about the size of a penny. Much much smaller. Thank you to everyone that has offered suggestions. Have a great day, Lynda Sent from my iPhone > On Aug 8, 2022, at 8:16 PM, Bill Gallik wrote: > > Hi Linda & Richard, > > Just a thought here, do you live in an area that has an Apple outlet > convenient for you to visit? If so, perhaps you might consider paying that > outlet a visit and asking them to try linking a different iPhone 12 to the > Libre. > > On the other hand, if you live where it would be terribly hard to visit an > Apple outlet (as I do here in the middle of Bayfield County, WI) I agree that > demanding a replacement iPhone 12 is your best path to correct the question. > > Another point here, is there anybody else on this list with an iPhone 12 and > using the Libre CGM? If so and they are not experiencing this problem, then > clearly there is a problem with the iPhone 12 you folks have. But, obviously > you are already aware of that fact. > > > * * * * * * * * * * * * > - Bill from Ino, Wisconsin > - "Creativity doesn't wait for that perfect moment." > - "It fashions its own perfect moments out of ordinary ones." > - Bruce Garrabrandt > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/19081310-51C3-448D-8404-7708EFBABC8A%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/6D68997D-3B28-43CF-8E1A-7595856E3E79%40gmail.com.
Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
Hi Linda & Richard, Just a thought here, do you live in an area that has an Apple outlet convenient for you to visit? If so, perhaps you might consider paying that outlet a visit and asking them to try linking a different iPhone 12 to the Libre. On the other hand, if you live where it would be terribly hard to visit an Apple outlet (as I do here in the middle of Bayfield County, WI) I agree that demanding a replacement iPhone 12 is your best path to correct the question. Another point here, is there anybody else on this list with an iPhone 12 and using the Libre CGM? If so and they are not experiencing this problem, then clearly there is a problem with the iPhone 12 you folks have. But, obviously you are already aware of that fact. * * * * * * * * * * * * - Bill from Ino, Wisconsin - "Creativity doesn't wait for that perfect moment." - "It fashions its own perfect moments out of ordinary ones." - Bruce Garrabrandt -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/19081310-51C3-448D-8404-7708EFBABC8A%40gmail.com.
RE: Libre 2 and iPhone 12 mini phone cannot activate sensor
If it is only 5 days old, you clearly have grounds to ask for a replacement. Or just return it for a refund, then order another one, . I hope that goes well. Richard “People demand freedom of speech as a compensation for the freedom of thought which they seldom use.” - Søren Kierkegaard My web site: https://www.turner42.com 礪 -Original Message- From: viphone@googlegroups.com On Behalf Of Lynda Ingraham Sent: Sunday, August 7, 2022 7:38 AM To: viphone@googlegroups.com Subject: Re: Libre 2 and iPhone 12 mini phone cannot activate sensor You are exactly right. It’s everybody’s fault but either company. The mini is only five days old. I think I am going to ask for a replacement. i’m wondering whether there isn’t something wrong with the chip. Because why wouldn’t AirDrop work? Maybe it doesn’t have anything to do with that and I’m wrong. However, I was very specific and following the instructions. Sent from my iPhone > On Aug 7, 2022, at 10:32 AM, Richard Turner > wrote: > > Well, I'd go back to Apple and ask them to explain why it works on the 8 and > the 13 pro max but not on the 12 mini? > > If they cannot give a satisfactory answer, ask for a supervisor. > > You may also need to ask the company that makes the app to talk with Apple if > they will. > > This sounds like the old it is their fault, not mine, craziness. > > How old is the 12 mini? > If under warranty, ask for a replacement. > > > > Richard > “People demand freedom of speech as a compensation for the freedom of thought > which they seldom use.” - Søren Kierkegaard > > My web site: https://www.turner42.com > 礪 > > -Original Message- > From: viphone@googlegroups.com On Behalf Of Lynda > Ingraham > Sent: Sunday, August 7, 2022 7:10 AM > To: viphone@googlegroups.com > Subject: Re: Libre 2 and iPhone 12 mini phone cannot activate sensor > > Hi Richard, > > I agree with you wholeheartedly. It just doesn’t make sense that it will work > on the eight and not the 12 mini. I have a 13 promax and the sensors work > perfectly on that phone. > > Apple did run diagnostics on the phone yesterday and said the chip works > fine. I apologize I forget with the chippers it’s the one that helps with > Apple Pay etc. I just can’t figure it out. Do you have any suggestions > regarding which direction I should point Apple in regarding looking at the > situation? Because ultimately when we wound up with their position being that > they’re not responsible for third-party apps. > > Thank you. > > Lynda > > Sent from my iPhone > >> On Aug 7, 2022, at 9:32 AM, Richard Turner >> wrote: >> >> So, the sensors that did not work with the iPhone 12, work with the iPhone >> 8? >> >> Then, clearly you need to go back to Apple and point out there has to be a >> problem with the iPhone 12 if the same sensors are working on the 8. >> At least, that seems clear to me. >> >> If the company wants to send you some free senssors, I'd take them, >> otherwise, more work on Apple's part seems necessary. >> >> >> >> >> Richard >> “People demand freedom of speech as a compensation for the freedom of >> thought which they seldom use.” - Søren Kierkegaard >> >> My web site: https://www.turner42.com >> 礪 >> >> -Original Message- >> From: viphone@googlegroups.com On Behalf Of Lynda >> Ingraham >> Sent: Sunday, August 7, 2022 2:15 AM >> To: viphone@googlegroups.com >> Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor >> >> My husband updated to an iPhone 12 mini. I did a clean install of the Libre >> 2 freestyle app and the app that allows doctors to review your glucose >> readings. When we put the sensor on his arm, the phone registers the sensors >> indicates the requisite 60 minute wait. And that’s where the problems begin. >> When he goes to scan the sensor the message is that the scanner cannot be >> recognized. We’ve gone through five sensors, I have uninstalled and >> reinstalled everything several times to no avail. I called Abbott >> Laboratories and it was a nightmare. They think the big answer is to send >> more sensors. I called Apple, they ran diagnostics on the phone and the chip >> that is supposed to read the sensor is working fine. >> >> Has anyone else had any problems similar? Do you have any suggestions? I set >> the app back up on his iPhone 8, no problems at all. >> >> Thank you very much, >> >> Lynda >> >> Sent from my iPhone >> >> -- >> The following information is important for all members of
Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
You are exactly right. It’s everybody’s fault but either company. The mini is only five days old. I think I am going to ask for a replacement. i’m wondering whether there isn’t something wrong with the chip. Because why wouldn’t AirDrop work? Maybe it doesn’t have anything to do with that and I’m wrong. However, I was very specific and following the instructions. Sent from my iPhone > On Aug 7, 2022, at 10:32 AM, Richard Turner > wrote: > > Well, I'd go back to Apple and ask them to explain why it works on the 8 and > the 13 pro max but not on the 12 mini? > > If they cannot give a satisfactory answer, ask for a supervisor. > > You may also need to ask the company that makes the app to talk with Apple if > they will. > > This sounds like the old it is their fault, not mine, craziness. > > How old is the 12 mini? > If under warranty, ask for a replacement. > > > > Richard > “People demand freedom of speech as a compensation for the freedom of thought > which they seldom use.” - Søren Kierkegaard > > My web site: https://www.turner42.com > 礪 > > -Original Message- > From: viphone@googlegroups.com On Behalf Of Lynda > Ingraham > Sent: Sunday, August 7, 2022 7:10 AM > To: viphone@googlegroups.com > Subject: Re: Libre 2 and iPhone 12 mini phone cannot activate sensor > > Hi Richard, > > I agree with you wholeheartedly. It just doesn’t make sense that it will work > on the eight and not the 12 mini. I have a 13 promax and the sensors work > perfectly on that phone. > > Apple did run diagnostics on the phone yesterday and said the chip works > fine. I apologize I forget with the chippers it’s the one that helps with > Apple Pay etc. I just can’t figure it out. Do you have any suggestions > regarding which direction I should point Apple in regarding looking at the > situation? Because ultimately when we wound up with their position being that > they’re not responsible for third-party apps. > > Thank you. > > Lynda > > Sent from my iPhone > >> On Aug 7, 2022, at 9:32 AM, Richard Turner >> wrote: >> >> So, the sensors that did not work with the iPhone 12, work with the iPhone >> 8? >> >> Then, clearly you need to go back to Apple and point out there has to be a >> problem with the iPhone 12 if the same sensors are working on the 8. >> At least, that seems clear to me. >> >> If the company wants to send you some free senssors, I'd take them, >> otherwise, more work on Apple's part seems necessary. >> >> >> >> >> Richard >> “People demand freedom of speech as a compensation for the freedom of >> thought which they seldom use.” - Søren Kierkegaard >> >> My web site: https://www.turner42.com >> 礪 >> >> -Original Message- >> From: viphone@googlegroups.com On Behalf Of Lynda >> Ingraham >> Sent: Sunday, August 7, 2022 2:15 AM >> To: viphone@googlegroups.com >> Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor >> >> My husband updated to an iPhone 12 mini. I did a clean install of the Libre >> 2 freestyle app and the app that allows doctors to review your glucose >> readings. When we put the sensor on his arm, the phone registers the sensors >> indicates the requisite 60 minute wait. And that’s where the problems begin. >> When he goes to scan the sensor the message is that the scanner cannot be >> recognized. We’ve gone through five sensors, I have uninstalled and >> reinstalled everything several times to no avail. I called Abbott >> Laboratories and it was a nightmare. They think the big answer is to send >> more sensors. I called Apple, they ran diagnostics on the phone and the chip >> that is supposed to read the sensor is working fine. >> >> Has anyone else had any problems similar? Do you have any suggestions? I set >> the app back up on his iPhone 8, no problems at all. >> >> Thank you very much, >> >> Lynda >> >> Sent from my iPhone >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www
RE: Libre 2 and iPhone 12 mini phone cannot activate sensor
Well, I'd go back to Apple and ask them to explain why it works on the 8 and the 13 pro max but not on the 12 mini? If they cannot give a satisfactory answer, ask for a supervisor. You may also need to ask the company that makes the app to talk with Apple if they will. This sounds like the old it is their fault, not mine, craziness. How old is the 12 mini? If under warranty, ask for a replacement. Richard “People demand freedom of speech as a compensation for the freedom of thought which they seldom use.” - Søren Kierkegaard My web site: https://www.turner42.com 礪 -Original Message- From: viphone@googlegroups.com On Behalf Of Lynda Ingraham Sent: Sunday, August 7, 2022 7:10 AM To: viphone@googlegroups.com Subject: Re: Libre 2 and iPhone 12 mini phone cannot activate sensor Hi Richard, I agree with you wholeheartedly. It just doesn’t make sense that it will work on the eight and not the 12 mini. I have a 13 promax and the sensors work perfectly on that phone. Apple did run diagnostics on the phone yesterday and said the chip works fine. I apologize I forget with the chippers it’s the one that helps with Apple Pay etc. I just can’t figure it out. Do you have any suggestions regarding which direction I should point Apple in regarding looking at the situation? Because ultimately when we wound up with their position being that they’re not responsible for third-party apps. Thank you. Lynda Sent from my iPhone > On Aug 7, 2022, at 9:32 AM, Richard Turner > wrote: > > So, the sensors that did not work with the iPhone 12, work with the iPhone 8? > > Then, clearly you need to go back to Apple and point out there has to be a > problem with the iPhone 12 if the same sensors are working on the 8. > At least, that seems clear to me. > > If the company wants to send you some free senssors, I'd take them, > otherwise, more work on Apple's part seems necessary. > > > > > Richard > “People demand freedom of speech as a compensation for the freedom of thought > which they seldom use.” - Søren Kierkegaard > > My web site: https://www.turner42.com > 礪 > > -Original Message- > From: viphone@googlegroups.com On Behalf Of Lynda > Ingraham > Sent: Sunday, August 7, 2022 2:15 AM > To: viphone@googlegroups.com > Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor > > My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 > freestyle app and the app that allows doctors to review your glucose > readings. When we put the sensor on his arm, the phone registers the sensors > indicates the requisite 60 minute wait. And that’s where the problems begin. > When he goes to scan the sensor the message is that the scanner cannot be > recognized. We’ve gone through five sensors, I have uninstalled and > reinstalled everything several times to no avail. I called Abbott > Laboratories and it was a nightmare. They think the big answer is to send > more sensors. I called Apple, they ran diagnostics on the phone and the chip > that is supposed to read the sensor is working fine. > > Has anyone else had any problems similar? Do you have any suggestions? I set > the app back up on his iPhone 8, no problems at all. > > Thank you very much, > > Lynda > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/0DC44F85-DE80-4810-88C4-2437B1B0078F%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraqui
Re: Libre 2 and iPhone 12 mini phone cannot activate sensor
Hi Richard, I agree with you wholeheartedly. It just doesn’t make sense that it will work on the eight and not the 12 mini. I have a 13 promax and the sensors work perfectly on that phone. Apple did run diagnostics on the phone yesterday and said the chip works fine. I apologize I forget with the chippers it’s the one that helps with Apple Pay etc. I just can’t figure it out. Do you have any suggestions regarding which direction I should point Apple in regarding looking at the situation? Because ultimately when we wound up with their position being that they’re not responsible for third-party apps. Thank you. Lynda Sent from my iPhone > On Aug 7, 2022, at 9:32 AM, Richard Turner > wrote: > > So, the sensors that did not work with the iPhone 12, work with the iPhone 8? > > Then, clearly you need to go back to Apple and point out there has to be a > problem with the iPhone 12 if the same sensors are working on the 8. > At least, that seems clear to me. > > If the company wants to send you some free senssors, I'd take them, > otherwise, more work on Apple's part seems necessary. > > > > > Richard > “People demand freedom of speech as a compensation for the freedom of thought > which they seldom use.” - Søren Kierkegaard > > My web site: https://www.turner42.com > 礪 > > -Original Message- > From: viphone@googlegroups.com On Behalf Of Lynda > Ingraham > Sent: Sunday, August 7, 2022 2:15 AM > To: viphone@googlegroups.com > Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor > > My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 > freestyle app and the app that allows doctors to review your glucose > readings. When we put the sensor on his arm, the phone registers the sensors > indicates the requisite 60 minute wait. And that’s where the problems begin. > When he goes to scan the sensor the message is that the scanner cannot be > recognized. We’ve gone through five sensors, I have uninstalled and > reinstalled everything several times to no avail. I called Abbott > Laboratories and it was a nightmare. They think the big answer is to send > more sensors. I called Apple, they ran diagnostics on the phone and the chip > that is supposed to read the sensor is working fine. > > Has anyone else had any problems similar? Do you have any suggestions? I set > the app back up on his iPhone 8, no problems at all. > > Thank you very much, > > Lynda > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/0DC44F85-DE80-4810-88C4-2437B1B0078F%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/009001d8aa62%2411bb63c0%2435322b40%24%40comcast.net. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the li
RE: Libre 2 and iPhone 12 mini phone cannot activate sensor
So, the sensors that did not work with the iPhone 12, work with the iPhone 8? Then, clearly you need to go back to Apple and point out there has to be a problem with the iPhone 12 if the same sensors are working on the 8. At least, that seems clear to me. If the company wants to send you some free senssors, I'd take them, otherwise, more work on Apple's part seems necessary. Richard “People demand freedom of speech as a compensation for the freedom of thought which they seldom use.” - Søren Kierkegaard My web site: https://www.turner42.com 礪 -Original Message- From: viphone@googlegroups.com On Behalf Of Lynda Ingraham Sent: Sunday, August 7, 2022 2:15 AM To: viphone@googlegroups.com Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 freestyle app and the app that allows doctors to review your glucose readings. When we put the sensor on his arm, the phone registers the sensors indicates the requisite 60 minute wait. And that’s where the problems begin. When he goes to scan the sensor the message is that the scanner cannot be recognized. We’ve gone through five sensors, I have uninstalled and reinstalled everything several times to no avail. I called Abbott Laboratories and it was a nightmare. They think the big answer is to send more sensors. I called Apple, they ran diagnostics on the phone and the chip that is supposed to read the sensor is working fine. Has anyone else had any problems similar? Do you have any suggestions? I set the app back up on his iPhone 8, no problems at all. Thank you very much, Lynda Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/0DC44F85-DE80-4810-88C4-2437B1B0078F%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/009001d8aa62%2411bb63c0%2435322b40%24%40comcast.net.
Libre 2 and iPhone 12 mini phone cannot activate sensor
My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 freestyle app and the app that allows doctors to review your glucose readings. When we put the sensor on his arm, the phone registers the sensors indicates the requisite 60 minute wait. And that’s where the problems begin. When he goes to scan the sensor the message is that the scanner cannot be recognized. We’ve gone through five sensors, I have uninstalled and reinstalled everything several times to no avail. I called Abbott Laboratories and it was a nightmare. They think the big answer is to send more sensors. I called Apple, they ran diagnostics on the phone and the chip that is supposed to read the sensor is working fine. Has anyone else had any problems similar? Do you have any suggestions? I set the app back up on his iPhone 8, no problems at all. Thank you very much, Lynda Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/0DC44F85-DE80-4810-88C4-2437B1B0078F%40gmail.com.
