Re: Problem with the InstaCart App

2016-04-26 Thread Bill Gallik 
I strongly recommend that each of you contact customer support for InstaCart.  
Last summer, the app was completely inaccessible; I contacted them with some 
suggestions and their developer(s) were incredibly responsive.

Myself, I cannot use InstaCart because there isn’t any providers here in 
northern Wisconsin but I contacted them on behalf of a dear friend living in 
Austin and they were extremely responsive!

I would certainly use InstaCart if it were available here in the Twin Ports.
* * * * * * * * *
Bill Gallik
wfgal...@icloud.com


> On Apr 26, 2016, at 7:14 AM, Richard Petty  
> wrote:
> 
> I wonder if anyone here uses the InstaCart app and has encountered the same 
> problem I have?
>  
> I use InstaCart and find it generally accessible. Screens for locating and 
> selecting items work well. The search feature works well. In our area, 
> there’s a nice selection of stores: Costco (you don’t have to be a member to 
> order through the app), Whole Foods, Central Market, HEB (two Texas chains 
> operated by the same company) and Specks (a liquor and specialty retailer). 
> The persons who fill and deliver orders almost always do a good job and are 
> conscientious about calling or texting if substitutions are necessary. In 
> some but not all cases, prices are the same as in store prices. And, again in 
> some cases, delivery is free. When I’ve had to pay for delivery, which is 
> clearly identified in the app, I’ve never paid more than $6 plus a tip, which 
> is set in and paid through the app. Compare $6 to a couple hours on the bus 
> or the cost of a taxi and InstaCart becomes attractive.
>  
> The part of the app I find problematic is the page where the user chooses 
> delivery times. Date selection is not a problem; that’s a standard picker 
> item which works with a swipe up or down. Then the times, in increments of 
> one hour, are displayed as separate items. Selecting a time is very 
> difficult. I’ve tried double tapping the item, then moving to the bottom of 
> the screen to move to the next stage of ordering, but only to find that item 
> grayed out. Usually through some combination of tapping and moving down to 
> the bottom of the screen, I can finally make the app work, but it’s tedious. 
> More than once I’ve had to call InstaCart to ask to have an improperly chosen 
> delivery time corrected.
>  
> I’m using IOS 9.x. This may be a standard IOS control I don’t understand or a 
> flaw in the app. Does anyone have insight into this issue? Thanks in advance 
> for your help.
>  
> Richard Petty
> richard.pe...@earthlink.net
> 
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Problem with the InstaCart App

2016-04-26 Thread Richard Petty 
I wonder if anyone here uses the InstaCart app and has encountered the same 
problem I have? 

 

I use InstaCart and find it generally accessible. Screens for locating and 
selecting items work well. The search feature works well. In our area, there’s 
a nice selection of stores: Costco (you don’t have to be a member to order 
through the app), Whole Foods, Central Market, HEB (two Texas chains operated 
by the same company) and Specks (a liquor and specialty retailer). The persons 
who fill and deliver orders almost always do a good job and are conscientious 
about calling or texting if substitutions are necessary. In some but not all 
cases, prices are the same as in store prices. And, again in some cases, 
delivery is free. When I’ve had to pay for delivery, which is clearly 
identified in the app, I’ve never paid more than $6 plus a tip, which is set in 
and paid through the app. Compare $6 to a couple hours on the bus or the cost 
of a taxi and InstaCart becomes attractive.

 

The part of the app I find problematic is the page where the user chooses 
delivery times. Date selection is not a problem; that’s a standard picker item 
which works with a swipe up or down. Then the times, in increments of one hour, 
are displayed as separate items. Selecting a time is very difficult. I’ve tried 
double tapping the item, then moving to the bottom of the screen to move to the 
next stage of ordering, but only to find that item grayed out. Usually through 
some combination of tapping and moving down to the bottom of the screen, I can 
finally make the app work, but it’s tedious. More than once I’ve had to call 
InstaCart to ask to have an improperly chosen delivery time corrected.

 

I’m using IOS 9.x. This may be a standard IOS control I don’t understand or a 
flaw in the app. Does anyone have insight into this issue? Thanks in advance 
for your help.

 

Richard Petty

richard.pe...@earthlink.net

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