Re: CBS All Access

2020-12-15 Thread John JD Denning
I’ve heard this from other people as well. But since I subscribed through the 
CBS app I need it to go that way anyhow. But once I start to play something 
then it shows up in the TV app. Which is also what I did for Disney+. And that 
works great!

Sent from my iPhone

> On Dec 15, 2020, at 19:55, Jim Fettgather  wrote:
> 
> I do not know why this is, but in order to get audio description for CBS All 
> Access, I must launch the All Access app  itself, it just won't come through 
> Apple TV or the phone.
> And I have AD turned on everywhere I know to look.
> 
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Mary 
> Otten
> Sent: Tuesday, December 15, 2020 6:47 PM
> To: viphone@googlegroups.com
> Subject: Re: CBS All Access
> 
> Hi John,
> I am not yet subscribed to CBS All Access, although I plan to do that. Since 
> this is all through Apple TV and their app, I wonder if a call to Apple 
> accessibility might not be in order. It was my understanding that anything 
> offered by Apple was done through Apple servers. Therefore, this might be an 
> Apple issue, although I don’t know why it would work on your phone and not on 
> your Apple TV. But Apple are the experts so give them a shout.
> 
> 
> Sent from my iPhone
> 
>> On Dec 15, 2020, at 3:55 PM, John JD Denning  wrote:
>> 
>> Greetings, wondering if anybody else has experienced problems like this.
>> 
>> I have two Apple TV HD ‘s. Both are on current software. Also iPad and 
>> iPhone.
>> 
>> 
>> If I play Star Trek discovery on my iPhone I get audio description. If I 
>> play it on either of the Apple TVs no audio description for Star Trek 
>> discovery. Though I do have audio description on some other shows.
>> 
>> All the settings are correct I have done every kind of troubleshooting I can 
>> think of I’ve been in contact with CBS all excess help. They have been no 
>> help. They just email me every once in a while asking if I’m still having 
>> the problem.
>> 
>> Has anybody else experienced anything like this with either Star Trek 
>> discovery or another show?
>> 
>> Sent from my iPhone
>> 
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Re: CBS All Access

2020-12-15 Thread John JD Denning
You can either subscribe through the Apple TV app, or directly with CBS all 
excess. I did the latter. It’s still integrates with the TV app.

I did though discuss it with Apple accessibility. And as I thought they assured 
me the problem would not be on their end. As audio description works every 
place else that it should. And even on most of the CBS shows that have it. Just 
not discovery the main one I wanted to watch.

Sent from my iPhone

> On Dec 15, 2020, at 19:47, Mary Otten  wrote:
> 
> accessibility

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RE: CBS All Access

2020-12-15 Thread Jim Fettgather
I do not know why this is, but in order to get audio description for CBS All 
Access, I must launch the All Access app  itself, it just won't come through 
Apple TV or the phone.
And I have AD turned on everywhere I know to look.


-Original Message-
From: viphone@googlegroups.com  On Behalf Of Mary 
Otten
Sent: Tuesday, December 15, 2020 6:47 PM
To: viphone@googlegroups.com
Subject: Re: CBS All Access

Hi John,
I am not yet subscribed to CBS All Access, although I plan to do that. Since 
this is all through Apple TV and their app, I wonder if a call to Apple 
accessibility might not be in order. It was my understanding that anything 
offered by Apple was done through Apple servers. Therefore, this might be an 
Apple issue, although I don’t know why it would work on your phone and not on 
your Apple TV. But Apple are the experts so give them a shout.


Sent from my iPhone

> On Dec 15, 2020, at 3:55 PM, John JD Denning  wrote:
> 
> Greetings, wondering if anybody else has experienced problems like this.
> 
> I have two Apple TV HD ‘s. Both are on current software. Also iPad and iPhone.
> 
> 
> If I play Star Trek discovery on my iPhone I get audio description. If I play 
> it on either of the Apple TVs no audio description for Star Trek discovery. 
> Though I do have audio description on some other shows.
> 
> All the settings are correct I have done every kind of troubleshooting I can 
> think of I’ve been in contact with CBS all excess help. They have been no 
> help. They just email me every once in a while asking if I’m still having the 
> problem.
> 
> Has anybody else experienced anything like this with either Star Trek 
> discovery or another show?
> 
> Sent from my iPhone
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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Re: CBS All Access

2020-12-15 Thread Mary Otten
Hi John,
I am not yet subscribed to CBS All Access, although I plan to do that. Since 
this is all through Apple TV and their app, I wonder if a call to Apple 
accessibility might not be in order. It was my understanding that anything 
offered by Apple was done through Apple servers. Therefore, this might be an 
Apple issue, although I don’t know why it would work on your phone and not on 
your Apple TV. But Apple are the experts so give them a shout.


Sent from my iPhone

> On Dec 15, 2020, at 3:55 PM, John JD Denning  wrote:
> 
> Greetings, wondering if anybody else has experienced problems like this.
> 
> I have two Apple TV HD ‘s. Both are on current software. Also iPad and iPhone.
> 
> 
> If I play Star Trek discovery on my iPhone I get audio description. If I play 
> it on either of the Apple TVs no audio description for Star Trek discovery. 
> Though I do have audio description on some other shows.
> 
> All the settings are correct I have done every kind of troubleshooting I can 
> think of I’ve been in contact with CBS all excess help. They have been no 
> help. They just email me every once in a while asking if I’m still having the 
> problem.
> 
> Has anybody else experienced anything like this with either Star Trek 
> discovery or another show?
> 
> Sent from my iPhone
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

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