RE: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-03-01 Thread Alan Lemly 
Sieghard,

 

You might try this web address to report a Dropbox problem:

 

https://www.dropbox.com/support/

 

When I replied to the Dropbox Support guy who's been emailing me, I pasted that 
key paragraph from your post yesterday where you described the version 36.2 
Files bug and how it was clearly Voiceover related. But the more the merrier 
where bug reporting is concerned so I hope the above link works.

 

Alan Lemly

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Wednesday, March 01, 2017 11:37 AM
To: viphone@googlegroups.com
Subject: RE: Dropbox Version 36.2 Bug and Response to Their Tech Support

 

Do you guys have an easy way to report like an email address? I'd like to lend 
my voice to this, but I'm pretty swamped right now and don't feel like digging 
through their website so I can report this as well.

It is definitely a Voiceover related bug since if Voiceover isnot running the 
bug doesn't exist.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Vicki
Sent: Tuesday, February 28, 2017 7:42 PM
To: viphone@googlegroups.com
Subject: Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

 

I tested it twice after receiving the same notice from Dropbox support and it 
still is not working. They told me they will continue to try to fix the problem.

 

Vicki

 

- Original Message - 

From: Alan Lemly <mailto:wale...@gmail.com>  

To: VIPhone Email List <mailto:viphone@googlegroups.com>  

Sent: Tuesday, February 28, 2017 4:28 PM

Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support

 

Hello List,

 

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

 

" Could you please try restarting the app and let us know if the issue 
persists?"

 

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

 

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

 

Alan Lemly

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk.

Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-03-01 Thread Davy Cuppens 
Anna 

Most technical supporters are even not aware blind people are able to manage a 
smartphone or what voiceover is; only them responsible for accessibility will 
know.

From: Woody Anna Dresner 
Sent: Wednesday, March 01, 2017 5:39 PM
To: VIPhone Mailing List 
Subject: Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

Hi,

I was asked the same thing by Dropbox technical support. They don't seem to 
learn easily (smile). Surely with so many of us reporting the problem, they'll 
get it that this really is a bug they need to fix.

Best,
Anna



  On Feb 28, 2017, at 9:41 PM, Vicki <vwher...@comcast.net> wrote:

  I tested it twice after receiving the same notice from Dropbox support and it 
still is not working. They told me they will continue to try to fix the problem.

  Vicki

- Original Message -
From: Alan Lemly
To: VIPhone Email List
Sent: Tuesday, February 28, 2017 4:28 PM
Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support

Hello List,
 
As we've been discussing, the latest Dropbox version 36.2 update has a bug 
that causes the app to close or crash when double tapping on the files button 
and attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:
 
" Could you please try restarting the app and let us know if the issue 
persists?"
 
Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.
 
If someone will make sure version 36.2 is closed out of the App Switcher 
and restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.
 
Alan Lemly

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.


  -- 
  The following information is important for all members of the V iPhone list.
   
  If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
   
  Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
   
  The archives for this list can be searched at:
  http://www.mail-archive.com/viphone@googlegroups.com/
  --- 
  You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
  To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.
  To post to this group, send email to viphone@googlegroups.com.
  Visit this group at https://groups.google.com/group/viphone.
  For more options, visit https://groups.google.com/d/optout.


-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.goo

RE: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-03-01 Thread Sieghard Weitzel 
Do you guys have an easy way to report like an email address? I'd like to lend 
my voice to this, but I'm pretty swamped right now and don't feel like digging 
through their website so I can report this as well.
It is definitely a Voiceover related bug since if Voiceover isnot running the 
bug doesn't exist.

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Vicki
Sent: Tuesday, February 28, 2017 7:42 PM
To: viphone@googlegroups.com
Subject: Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

I tested it twice after receiving the same notice from Dropbox support and it 
still is not working. They told me they will continue to try to fix the problem.

Vicki

- Original Message -
From: Alan Lemly<mailto:wale...@gmail.com>
To: VIPhone Email List<mailto:viphone@googlegroups.com>
Sent: Tuesday, February 28, 2017 4:28 PM
Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support

Hello List,

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

" Could you please try restarting the app and let us know if the issue 
persists?"

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

Alan Lemly
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com>

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to 
viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>.
To post to this group, send email to 
viphone@googlegroups.com<mailto:viphone@googlegroups.com>.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com>

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to 
viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>.
To post to this group, send email to 
viphone@googlegroups.com<mailto:viphone@googlegroups.com>.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@google

Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-03-01 Thread Woody Anna Dresner 
Hi,

I was asked the same thing by Dropbox technical support. They don't seem to 
learn easily (smile). Surely with so many of us reporting the problem, they'll 
get it that this really is a bug they need to fix.

Best,
Anna



> On Feb 28, 2017, at 9:41 PM, Vicki  wrote:
> 
> I tested it twice after receiving the same notice from Dropbox support and it 
> still is not working. They told me they will continue to try to fix the 
> problem.
>  
> Vicki
>  
>> - Original Message -
>> From: Alan Lemly 
>> To: VIPhone Email List 
>> Sent: Tuesday, February 28, 2017 4:28 PM
>> Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support
>> 
>> Hello List,
>>  
>> As we've been discussing, the latest Dropbox version 36.2 update has a bug 
>> that causes the app to close or crash when double tapping on the files 
>> button and attempting to peruse them. I've traded a couple of messages with 
>> Dropbox Support and received a question from them earlier today asking if 
>> the problem persists when closing the Dropbox app and restarting it. Here's 
>> a quote from the email:
>>  
>> " Could you please try restarting the app and let us know if the issue 
>> persists?"
>>  
>> Unfortunately, I can't remember if I tested this specifically although I'm 
>> pretty sure I did close the app and try it a number of times with the bug 
>> still present. And I can't check it again because I uninstalled version 36.2 
>> and replaced it with version 34.2 on my iPhone.
>>  
>> If someone will make sure version 36.2 is closed out of the App Switcher and 
>> restart it and post back to confirm whether the problem still persists, I'd 
>> very much appreciate it.
>>  
>> Alan Lemly
>> 
>> -- 
>> The following information is important for all members of the V iPhone list.
>>  
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>  
>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
>> mk...@ucla.edu . Your list owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com 
>>  
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/ 
>> 
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "VIPhone" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to viphone+unsubscr...@googlegroups.com 
>> .
>> To post to this group, send email to viphone@googlegroups.com 
>> .
>> Visit this group at https://groups.google.com/group/viphone 
>> .
>> For more options, visit https://groups.google.com/d/optout 
>> .
> 
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
> mk...@ucla.edu . Your list owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com 
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/ 
> 
> --- 
> You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to viphone+unsubscr...@googlegroups.com 
> .
> To post to this group, send email to viphone@googlegroups.com 
> .
> Visit this group at https://groups.google.com/group/viphone 
> .
> For more options, visit https://groups.google.com/d/optout 
> .

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You

Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-02-28 Thread Vicki 
I tested it twice after receiving the same notice from Dropbox support and it 
still is not working. They told me they will continue to try to fix the problem.

Vicki

  - Original Message - 
  From: Alan Lemly 
  To: VIPhone Email List 
  Sent: Tuesday, February 28, 2017 4:28 PM
  Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support


  Hello List,

   

  As we've been discussing, the latest Dropbox version 36.2 update has a bug 
that causes the app to close or crash when double tapping on the files button 
and attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

   

  " Could you please try restarting the app and let us know if the issue 
persists?"

   

  Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

   

  If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

   

  Alan Lemly


  -- 
  The following information is important for all members of the V iPhone list.
   
  If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
   
  Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
   
  The archives for this list can be searched at:
  http://www.mail-archive.com/viphone@googlegroups.com/
  --- 
  You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
  To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.
  To post to this group, send email to viphone@googlegroups.com.
  Visit this group at https://groups.google.com/group/viphone.
  For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

RE: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-02-28 Thread Alan Lemly 
Richard,

 

Many thanks for this confirmation. I would have bet my last dollar that closing 
and restarting the errant Dropbox had no impact on the bug but I couldn't swear 
I had tried that and wanted to report accurately to the Dropbox support rep.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Richard Turner
Sent: Tuesday, February 28, 2017 3:38 PM
To: viphone@googlegroups.com
Subject: Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

 

I had a similar exchange of emails with their tech support today and confirmed 
that closing it out of the app switcher does not help at all. Nor does deleting 
and reinstalling it. 36.2 is simply broken.

I think they may have finally heard me.

What surprises me is I covered all that in my initial bug report to them.

But, after saying it several times, maybe they will fix it sooner rather than 
later.

Richard

 


On Feb 28, 2017, at 1:28 PM, Alan Lemly <wale...@gmail.com> wrote:

Hello List,

 

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

 

" Could you please try restarting the app and let us know if the issue 
persists?"

 

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

 

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

 

Alan Lemly

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

RE: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-02-28 Thread Sieghard Weitzel 
Hi Alan,

Absolutely, closing the app, restarting the phone, whatever you try causes it 
to crash.
I have, however, confirmed that at least on my 6S Plus this only happens when 
Voiceover is running.
I just demonstrated how it crashes as soon as I tap on the Files tab to one of 
my employees, then I closed the app from the app switcher, turned Voiceover off 
and asked him to open it. He opened the app, tapped on the Files tab, opened a 
few of my folders in there and all worked just fine.
He left a folder open and when I restarted Voiceover I could see the files in 
that folder, but as soon as I performed the scrub gesture to back out to the 
main folders list it again crashed back to the home screen.
Anybody who is in conversation with Dropbox may feel free to copy and paste my 
above description to let them know that this seems to be a Voiceover issue, 
hopefully they'll fix it anyways and quickly, I'm sure if this happened to 
every single user it would have already been done.

Regards,
Sieghard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Alan Lemly
Sent: Tuesday, February 28, 2017 1:28 PM
To: VIPhone Email List 
Subject: Dropbox Version 36.2 Bug and Response to Their Tech Support

Hello List,

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

" Could you please try restarting the app and let us know if the issue 
persists?"

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

Alan Lemly
--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to 
viphone+unsubscr...@googlegroups.com.
To post to this group, send email to 
viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

Re: Dropbox Version 36.2 Bug and Response to Their Tech Support

2017-02-28 Thread Richard Turner 
I had a similar exchange of emails with their tech support today and confirmed 
that closing it out of the app switcher does not help at all. Nor does deleting 
and reinstalling it. 36.2 is simply broken.
I think they may have finally heard me.
What surprises me is I covered all that in my initial bug report to them.
But, after saying it several times, maybe they will fix it sooner rather than 
later.
Richard


On Feb 28, 2017, at 1:28 PM, Alan Lemly 
> wrote:

Hello List,

As we've been discussing, the latest Dropbox version 36.2 update has a bug that 
causes the app to close or crash when double tapping on the files button and 
attempting to peruse them. I've traded a couple of messages with Dropbox 
Support and received a question from them earlier today asking if the problem 
persists when closing the Dropbox app and restarting it. Here's a quote from 
the email:

" Could you please try restarting the app and let us know if the issue 
persists?"

Unfortunately, I can't remember if I tested this specifically although I'm 
pretty sure I did close the app and try it a number of times with the bug still 
present. And I can't check it again because I uninstalled version 36.2 and 
replaced it with version 34.2 on my iPhone.

If someone will make sure version 36.2 is closed out of the App Switcher and 
restart it and post back to confirm whether the problem still persists, I'd 
very much appreciate it.

Alan Lemly

--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to 
viphone+unsubscr...@googlegroups.com.
To post to this group, send email to 
viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.