RE: Hearing aids locking up when streaming media or telephone

2019-03-16 Thread Carolyn Arnold 
It does, and I knew that going in. Interesting that the Resound and the Oticon 
engineer seem frustrated about some conflict with VoiceOver and Blue Tooth. It 
could be a rather common problem. I suspect that through the years, it will 
improve. 

It would be nice if you could set it for automatic or manual. I'd prefer 
manual, because if the Blue Tooth really worked, I'd want it most of the time. 
One thing about it though, is that it uses more battery from phone and from 
hearing aids. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mr. Ed
Sent: Friday, March 15, 2019 9:31 PM
To: viphone@googlegroups.com
Subject: RE: Hearing aids locking up when streaming media or telephone

Hi All,
Here is what I figured out today on my Resound aid. First of all aids when 
connecting to media, VO and telephone use Apples Hearing software MFI. So here 
is what happens. When I have my iPhone set for phone calls to come into my aids 
that part works well. But when I end the call my aids drop back to the aids. 
But when I make any gestures on the iPhone VO is still connecting to my aids 
even though I have that turned off. The only way to get VO not to go into my 
aids or stop if from doing that I have to go into the control panel and set it 
back to the iPhone instead of the hearing aids. Normally what is suppose to 
happen is when I am done with a call everything is suppose to go back to the 
iPhone but VO does not. This is a known issues with VO users. People who do not 
use VO do not have this issue. The Resound tech told me Apple has to make a 
change for this to be corrected. So if you have VO going into your aids all the 
time you will not have a problem. The issue is I don't want VO to go to my aids 
after the call has ended. I want it to come out the iPhone speaker and this is 
what is not working correctly. I have to manually go in and change this every 
time after a phone call. 
I hope this makes some sense to all of you hearing aid users.
Mr. Ed

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Friday, March 15, 2019 5:23 PM
To: viphone@googlegroups.com
Subject: Re: Hearing aids locking up when streaming media or telephone

Hi Carolyn:

I think you should put up a fight.  They didn't tell you ahead of time that 
they would not be compatible with your iPhone and voice over.

That is a lot of money for something that doesn't do what you were expecting.

That was the great thing about Costco.  You have six months to return them for 
a full refund if you are not satisfied for any reason.

Holly 

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RE: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Mr. Ed 
Hi All,
Here is what I figured out today on my Resound aid. First of all aids when 
connecting to media, VO and telephone use Apples Hearing software MFI. So here 
is what happens. When I have my iPhone set for phone calls to come into my aids 
that part works well. But when I end the call my aids drop back to the aids. 
But when I make any gestures on the iPhone VO is still connecting to my aids 
even though I have that turned off. The only way to get VO not to go into my 
aids or stop if from doing that I have to go into the control panel and set it 
back to the iPhone instead of the hearing aids. Normally what is suppose to 
happen is when I am done with a call everything is suppose to go back to the 
iPhone but VO does not. This is a known issues with VO users. People who do not 
use VO do not have this issue. The Resound tech told me Apple has to make a 
change for this to be corrected. So if you have VO going into your aids all the 
time you will not have a problem. The issue is I don't want VO to go to my aids 
after the call has ended. I want it to come out the iPhone speaker and this is 
what is not working correctly. I have to manually go in and change this every 
time after a phone call. 
I hope this makes some sense to all of you hearing aid users.
Mr. Ed

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Friday, March 15, 2019 5:23 PM
To: viphone@googlegroups.com
Subject: Re: Hearing aids locking up when streaming media or telephone

Hi Carolyn:

I think you should put up a fight.  They didn't tell you ahead of time that 
they would not be compatible with your iPhone and voice over.

That is a lot of money for something that doesn't do what you were 
expecting.

That was the great thing about Costco.  You have six months to return them 
for a full refund if you are not satisfied for any reason.

Holly 

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Re: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Holly 

Carolyn:

You go girl!  Let us know the outcome.  Good luck!

Holly

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RE: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Carolyn Arnold 
I do have 30 days. I might ask him about an alternative. 

My cousin has Resound that she got from Hearing Aid Express. She has had hers 
for eight years, realizes that probably her hearing loss is not as much as 
mine, but she is really happy with them. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Friday, March 15, 2019 6:23 PM
To: viphone@googlegroups.com
Subject: Re: Hearing aids locking up when streaming media or telephone

Hi Carolyn:

I think you should put up a fight.  They didn't tell you ahead of time that 
they would not be compatible with your iPhone and voice over.

That is a lot of money for something that doesn't do what you were expecting.

That was the great thing about Costco.  You have six months to return them for 
a full refund if you are not satisfied for any reason.

Holly 

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Re: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Holly 

Hi Carolyn:

I think you should put up a fight.  They didn't tell you ahead of time that 
they would not be compatible with your iPhone and voice over.


That is a lot of money for something that doesn't do what you were 
expecting.


That was the great thing about Costco.  You have six months to return them 
for a full refund if you are not satisfied for any reason.


Holly 


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RE: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Carolyn Arnold 
Mine are Oticon, and evidently, they have an agreement with Apple. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Agent086b
Sent: Friday, March 15, 2019 5:00 PM
To: viphone 
Subject: Re: Hearing aids locking up when streaming media or telephone

Hi,
are your aids MFI Maid For iPhone? I don’t have any of your problems.with my 
Siemens aids> Max.

> On 15 Mar 2019, at 11:05 am, Carolyn Arnold <4carol...@windstream.net> wrote:
> 
> I'm using Oticon, and my audiologist talked to the engineer at Oticon, who 
> indicated that there could be conflicts with VoiceOver and Blue Tooth. I used 
> it once, but could not hear as well, and the person I talked to on the phone 
> said she got a lot of echo. 
> 
> Best regards,
> 
> Carolyn
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Mr. Ed
> Sent: Thursday, March 14, 2019 6:49 PM
> To: viphone@googlegroups.com
> Subject: Hearing aids locking up when streaming media or telephone
> 
> Hi All,
> 
> In talking with my Resound Hearing aid consumer service I was told that when 
> streaming media or telephone calls to my aids that when the call or media 
> ends the aids will sometimes not go back to the hearing aids do to the use of 
> voice Over. He said this was an issue with the Apple software and using VO. 
> He said it does not happen if you don’t use VO. Have any of you had this 
> issue using your aids and streaming telephone or media to your aids. Another 
> words when a call comes in and you hear it in your aids and then when you are 
> done talking and hang up do your aids go back right away to the aids and stop 
> streaming?
> 
> Any information from any hearing aid user would be appreciated as I am 
> looking at trying different aids. So if you respond please tell me what brand 
> of aid you are using and your experience with this issue.
> 
> Mr. Ed
> 
> --
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RE: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Carolyn Arnold 
The audiologist talked to the Oticon engineer, and I have the impression that 
when he got to blind, that did it. The engineer said it would not be compatible 
with VoiceOver. It does work, but there is an echo for my calling party. I can 
use my old headset just fine. I just hate to have paid for something I can't 
really use, feel like I am entitled to some kind of refund, but, of course, 
that is like feeling like I should be able to fly to the grocery store too. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Thursday, March 14, 2019 8:29 PM
To: viphone@googlegroups.com
Subject: Re: Hearing aids locking up when streaming media or telephone

Hi Carolyn:

Mine are Rexton brand from Costco.  I have never had any problem with VO. 
The only problem I have is when I am using a blue tooth keyboard to type a text 
and it is sitting close to my iPhone.  Then there is a lot of static in the 
aids.  Other than that, they work perfectly for everything else...phone calls, 
TV wireless, etc..

What do they plan to do to resolve your problem?

Holly 

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Re: Hearing aids locking up when streaming media or telephone

2019-03-15 Thread Agent086b 
Hi,
are your aids MFI Maid For iPhone? I don’t have any of your problems.with my 
Siemens aids>
Max.

> On 15 Mar 2019, at 11:05 am, Carolyn Arnold <4carol...@windstream.net> wrote:
> 
> I'm using Oticon, and my audiologist talked to the engineer at Oticon, who 
> indicated that there could be conflicts with VoiceOver and Blue Tooth. I used 
> it once, but could not hear as well, and the person I talked to on the phone 
> said she got a lot of echo. 
> 
> Best regards,
> 
> Carolyn 
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Mr. Ed
> Sent: Thursday, March 14, 2019 6:49 PM
> To: viphone@googlegroups.com
> Subject: Hearing aids locking up when streaming media or telephone
> 
> Hi All,
> 
> In talking with my Resound Hearing aid consumer service I was told that when 
> streaming media or telephone calls to my aids that when the call or media 
> ends the aids will sometimes not go back to the hearing aids do to the use of 
> voice Over. He said this was an issue with the Apple software and using VO. 
> He said it does not happen if you don’t use VO. Have any of you had this 
> issue using your aids and streaming telephone or media to your aids. Another 
> words when a call comes in and you hear it in your aids and then when you are 
> done talking and hang up do your aids go back right away to the aids and stop 
> streaming?
> 
> Any information from any hearing aid user would be appreciated as I am 
> looking at trying different aids. So if you respond please tell me what brand 
> of aid you are using and your experience with this issue.
> 
> Mr. Ed
> 
> -- 
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Re: Hearing aids locking up when streaming media or telephone

2019-03-14 Thread Holly 

Hi Carolyn:

Mine are Rexton brand from Costco.  I have never had any problem with VO. 
The only problem I have is when I am using a blue tooth keyboard to type a 
text and it is sitting close to my iPhone.  Then there is a lot of static in 
the aids.  Other than that, they work perfectly for everything else...phone 
calls, TV wireless, etc..


What do they plan to do to resolve your problem?

Holly 


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RE: Hearing aids locking up when streaming media or telephone

2019-03-14 Thread Carolyn Arnold 
I'm using Oticon, and my audiologist talked to the engineer at Oticon, who 
indicated that there could be conflicts with VoiceOver and Blue Tooth. I used 
it once, but could not hear as well, and the person I talked to on the phone 
said she got a lot of echo. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mr. Ed
Sent: Thursday, March 14, 2019 6:49 PM
To: viphone@googlegroups.com
Subject: Hearing aids locking up when streaming media or telephone

Hi All,

In talking with my Resound Hearing aid consumer service I was told that when 
streaming media or telephone calls to my aids that when the call or media ends 
the aids will sometimes not go back to the hearing aids do to the use of voice 
Over. He said this was an issue with the Apple software and using VO. He said 
it does not happen if you don’t use VO. Have any of you had this issue using 
your aids and streaming telephone or media to your aids. Another words when a 
call comes in and you hear it in your aids and then when you are done talking 
and hang up do your aids go back right away to the aids and stop streaming?

Any information from any hearing aid user would be appreciated as I am looking 
at trying different aids. So if you respond please tell me what brand of aid 
you are using and your experience with this issue.

Mr. Ed

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RE: Hearing aids locking up when streaming media or telephone

2019-03-14 Thread Tony 
I have not had this happen with my Resound aids although I haven’t had much 
experience with them and the iPhone yet.

 

My previous Phonak aids never had problems with the iPhone but do have problems 
with the company’s Bluetooth transmitters locking up at times and needing to be 
powered down and back up to reconnect.  Phonak says I am the only one with this 
problems but a friend has the same problem and is being told he is the only one.

 

I am currently using one Phonak and one Resound aid.  The phonak gives me 
betterunderstanding and doesn’t have problems with the iPhone.  The Resound 
never drops out when using the computer with their Bluetooth transmitter and 
allows me to hear myself better when singing.  With this combination I can make 
notes on the computer while taking a phone call.

 

Tony

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mr. Ed
Sent: Thursday, March 14, 2019 5:49 PM
To: viphone@googlegroups.com
Subject: Hearing aids locking up when streaming media or telephone

 

Hi All,

In talking with my Resound Hearing aid consumer service I was told that when 
streaming media or telephone calls to my aids that when the call or media ends 
the aids will sometimes not go back to the hearing aids do to the use of voice 
Over. He said this was an issue with the Apple software and using VO. He said 
it does not happen if you don’t use VO. Have any of you had this issue using 
your aids and streaming telephone or media to your aids. Another words when a 
call comes in and you hear it in your aids and then when you are done talking 
and hang up do your aids go back right away to the aids and stop streaming?

Any information from any hearing aid user would be appreciated as I am looking 
at trying different aids. So if you respond please tell me what brand of aid 
you are using and your experience with this issue.

Mr. Ed

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