RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
I'm still on V 12.4.1, but regarding the latest 13.1.2 update, Brian Hartgen tweeted out the following. After trying everything, I had the idea of saying to voice control, reboot device. Then swiping right twice, followed by a double tap. While I couldn’t hear anything, it did restart. So I guess for those dealing with this rather major bug, something else to try. -Original Message- From: viphone@googlegroups.com On Behalf Of Davy Cuppens Sent: Monday, September 30, 2019 11:21 AM To: viphone@googlegroups.com Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls Yeah Sieghard Apple did not resolve any of our bugs in ios13.1.2 and I have written this to accessibility which I will do after each update. Regards Davy -Oorspronkelijk bericht- From: Sieghard Weitzel Sent: Monday, September 30, 2019 6:36 PM To: viphone@googlegroups.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls Here is the reply I received from Apple Accessibility: Thank you for your email. We appreciate the feedback and wanted to let you know that Apple is currently investigating this issue. We cannot comment on when it may be resolved. Let's hope it gets resolved soon. Whenever the next update comes out and this is still not resolved I certainly plan to send another email as well as call, they need to understand that this is a fairly critical issue and they simply have to resolve it promptly. Regards, Sieghard -Original Message- From: 'wui chin Leong' via VIPhone Sent: Monday, September 30, 2019 4:18 AM To: viphone@googlegroups.com Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls It happens when you make a face time call > On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: > > Well, on my iPhone X I could not reproduce this bug. Maybe I don't > make enough phone calls. Does this bug include FaceTime calls? Let's > see if I can reproduce this on my 11 Pro. > > want to join my WhatsApp group VIP Apple Users? Email me privately and > I will happily add you. > maria2...@gmail.com > >> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >> wrote: >> >> The same thing happened to me. I reported this bug to Apple. They >> are working on it. >> >> Sent from my iPhone >> >>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>> wrote: >>> >>> The same thing has happened to me. But the suggestions of phoning >>> my phone or turning it off and on has not helped. >>> >>> The strange thing is that I can bring up Siri and get the feedback >>> and then when I'm on the Siri screen VoiceOver works. But the minute >>> I go back to the home screen, nothing. >>> >>> I have no idea what else to do. >>> >>> Any other suggestions. >>> >>> Kind regards >>> >>> Chantal >>> >>>>> On 9/30/19, karuna Chopra wrote: >>>> Yes! You are absolutely right! I have had this happening to me at >>>> least three or four times a day! Not only is it very and Irving, >>>> but I also end up wasting a lot of time. Often times I have to get >>>> cited help to get my phone back up and running! Very very frustrating! >>>> >>>> >>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel >>>>>> wrote: >>>>> >>>> >>>> >>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>> >>>> From: viphone@googlegroups.com On Behalf >>>> Of ke...@kellford.com >>>> Sent: Sunday, September 29, 2019 2:11 PM >>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>> Subject: RE: Voiceover, all system sounds an d vibrations stop >>>> after making many phone calls >>>> >>>> I get this also with more than a few calls I’ve made with iOS 13 >>>> and 13.1. >>>> Just yesterday it happened on three successive calls for example. >>>> >>>> Kelly >>>> >>>> From: viphone@googlegroups.com On Behalf >>>> Of Sieghard Weitzel >>>> Sent: Sunday, September 29, 2019 3:24 PM >>>> To: 'accessibil...@apple.com' >>>> Cc: viphone@googlegroups.com >>>> Subject: Voiceover, all system sounds an d vibrations stop after >>>> making many phone calls >>>> >>>> Hello, >>>> >>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and >>>> the third Gen iPod Touch were first released wit
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
Yeah Sieghard Apple did not resolve any of our bugs in ios13.1.2 and I have written this to accessibility which I will do after each update. Regards Davy -Oorspronkelijk bericht- From: Sieghard Weitzel Sent: Monday, September 30, 2019 6:36 PM To: viphone@googlegroups.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls Here is the reply I received from Apple Accessibility: Thank you for your email. We appreciate the feedback and wanted to let you know that Apple is currently investigating this issue. We cannot comment on when it may be resolved. Let's hope it gets resolved soon. Whenever the next update comes out and this is still not resolved I certainly plan to send another email as well as call, they need to understand that this is a fairly critical issue and they simply have to resolve it promptly. Regards, Sieghard -Original Message- From: 'wui chin Leong' via VIPhone Sent: Monday, September 30, 2019 4:18 AM To: viphone@googlegroups.com Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls It happens when you make a face time call On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: Well, on my iPhone X I could not reproduce this bug. Maybe I don't make enough phone calls. Does this bug include FaceTime calls? Let's see if I can reproduce this on my 11 Pro. want to join my WhatsApp group VIP Apple Users? Email me privately and I will happily add you. maria2...@gmail.com On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone wrote: The same thing happened to me. I reported this bug to Apple. They are working on it. Sent from my iPhone On Sep 30, 2019, at 2:36 AM, Chantal Ferreira wrote: The same thing has happened to me. But the suggestions of phoning my phone or turning it off and on has not helped. The strange thing is that I can bring up Siri and get the feedback and then when I'm on the Siri screen VoiceOver works. But the minute I go back to the home screen, nothing. I have no idea what else to do. Any other suggestions. Kind regards Chantal On 9/30/19, karuna Chopra wrote: Yes! You are absolutely right! I have had this happening to me at least three or four times a day! Not only is it very and Irving, but I also end up wasting a lot of time. Often times I have to get cited help to get my phone back up and running! Very very frustrating! On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: All I can say is to bombard Apple Accessibility wit emails about ithis. From: viphone@googlegroups.com On Behalf Of ke...@kellford.com Sent: Sunday, September 29, 2019 2:11 PM To: viphone@googlegroups.com; accessibil...@apple.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
I never hear any of my sounds on my iPad tablet. I do not hear the sound to receive or the sound for sent mail. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/5d92453f.1c69fb81.f1bfb.87f7SMTPIN_ADDED_MISSING%40gmr-mx.google.com.
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
With my iPhone 7, once I end a call, I get the clicks but no VoiceOver. In my case, though, at least so far, I ask Siri to turn off VoiceOver, hear the message that VoiceOver is off, then ask Siri to turn on VoiceOver, and the phone works as normal. Since I use my iPhone as my primary phone, since it is smaller, I haven't yet tried it enough to know with my 8 Plus. - Original Message - From: Mike Arrigo To: viphone@googlegroups.com Date: Monday, September 30, 2019 12:48 pm Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls > > > For what it's worth, a friend of mine has also experienced this issue > with an iphone 7, because of this issue and the fact that nearby > explorer currently does not work, I'm holding off on the upgrade for now. > Original message: > > Here is the reply I received from Apple Accessibility: > > > Thank you for your email. We appreciate the feedback and wanted to let > > you know that Apple is currently investigating this issue. We cannot > > comment on when it may be resolved. > > > Let's hope it gets resolved soon. Whenever the next update comes out > > and this is still not resolved I certainly plan to send another email > > as well as call, they need to understand that this is a fairly critical > > issue and they simply have to resolve it promptly. > > > Regards, > > Sieghard > > > -Original Message- > > From: 'wui chin Leong' via VIPhone > > Sent: Monday, September 30, 2019 4:18 AM > > To: viphone@googlegroups.com > > Subject: Re: Voiceover, all system sounds an d vibrations stop after > > making many phone calls > > > It happens when you make a face time call > > >> On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: > > >> Well, on my iPhone X I could not reproduce this bug. Maybe I don't make > >> enough phone calls. Does this bug include FaceTime calls? Let's see if > >> I can reproduce this on my 11 Pro. > > >> want to join my WhatsApp group VIP Apple Users? Email me privately and > >> I will happily add you. > >> maria2...@gmail.com > > >>> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone > >>> wrote: > > >>> "The same thing happened to me. I reported this bug to Apple. They are > >>> working on it. > > >>> Sent from my iPhone > > >>>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira > >>>> wrote: > > >>>> "The same thing has happened to me. But the suggestions of phoning > >>>> my phone or turning it off and on has not helped. > > >>>> The strange thing is that I can bring up Siri and get the feedback > >>>> and then when I'm on the Siri screen VoiceOver works. But the minute > >>>> I go back to the home screen, nothing. > > >>>> I have no idea what else to do. > > >>>> Any other suggestions. > > >>>> Kind regards > > >>>> Chantal > > >>>>>> On 9/30/19, karuna Chopra wrote: > >>>>> Yes! You are absolutely right! I have had this happening to me at > >>>>> least three or four times a day! Not only is it very and Irving, > >>>>> but I also end up wasting a lot of time. Often times I have to get > >>>>> cited help to get my phone back up and running! Very very frustrating! > > > >>>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: > > > >>>>> his > >>>>> All I can say is to bombard Apple Accessibility wit emails about ithis. > > >>>>> From: viphone@googlegroups.com On Behalf > >>>>> Of ke...@kellford.com > >>>>> Sent: Sunday, September 29, 2019 2:11 PM > >>>>> To: viphone@googlegroups.com; accessibil...@apple.com > >>>>> Subject: RE: Voiceover, all system sounds an d vibrations stop > >>>>> after making many phone calls > > >>>>> I get this also with more than a few calls I've made with iOS 13 and > >>>>> 13.1. > >>>>> Just yesterday it happened on three successive calls for example. > > >>>>> Kelly > > >>>>> From: viphone@googlegroups.com On Behalf > >>>>> Of Sieghard Weitzel > >>>>> Sent: Sunday, September 29, 2019 3:24 PM > >>>>> To: 'accessibilitythpple_com' > >>>>> Cc: viphone@googlegroups.com > >>>>> Subject: Voice
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
For what it's worth, a friend of mine has also experienced this issue with an iphone 7, because of this issue and the fact that nearby explorer currently does not work, I'm holding off on the upgrade for now. Original message: Here is the reply I received from Apple Accessibility: Thank you for your email. We appreciate the feedback and wanted to let you know that Apple is currently investigating this issue. We cannot comment on when it may be resolved. Let's hope it gets resolved soon. Whenever the next update comes out and this is still not resolved I certainly plan to send another email as well as call, they need to understand that this is a fairly critical issue and they simply have to resolve it promptly. Regards, Sieghard -Original Message- From: 'wui chin Leong' via VIPhone Sent: Monday, September 30, 2019 4:18 AM To: viphone@googlegroups.com Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls It happens when you make a face time call On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: Well, on my iPhone X I could not reproduce this bug. Maybe I don't make enough phone calls. Does this bug include FaceTime calls? Let's see if I can reproduce this on my 11 Pro. want to join my WhatsApp group VIP Apple Users? Email me privately and I will happily add you. maria2...@gmail.com On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone wrote: The same thing happened to me. I reported this bug to Apple. They are working on it. Sent from my iPhone On Sep 30, 2019, at 2:36 AM, Chantal Ferreira wrote: The same thing has happened to me. But the suggestions of phoning my phone or turning it off and on has not helped. The strange thing is that I can bring up Siri and get the feedback and then when I'm on the Siri screen VoiceOver works. But the minute I go back to the home screen, nothing. I have no idea what else to do. Any other suggestions. Kind regards Chantal On 9/30/19, karuna Chopra wrote: Yes! You are absolutely right! I have had this happening to me at least three or four times a day! Not only is it very and Irving, but I also end up wasting a lot of time. Often times I have to get cited help to get my phone back up and running! Very very frustrating! On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: All I can say is to bombard Apple Accessibility wit emails about ithis. From: viphone@googlegroups.com On Behalf Of ke...@kellford.com Sent: Sunday, September 29, 2019 2:11 PM To: viphone@googlegroups.com; accessibil...@apple.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
Here is the reply I received from Apple Accessibility: Thank you for your email. We appreciate the feedback and wanted to let you know that Apple is currently investigating this issue. We cannot comment on when it may be resolved. Let's hope it gets resolved soon. Whenever the next update comes out and this is still not resolved I certainly plan to send another email as well as call, they need to understand that this is a fairly critical issue and they simply have to resolve it promptly. Regards, Sieghard -Original Message- From: 'wui chin Leong' via VIPhone Sent: Monday, September 30, 2019 4:18 AM To: viphone@googlegroups.com Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls It happens when you make a face time call > On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: > > Well, on my iPhone X I could not reproduce this bug. Maybe I don't make > enough phone calls. Does this bug include FaceTime calls? Let's see if I can > reproduce this on my 11 Pro. > > want to join my WhatsApp group VIP Apple Users? Email me privately and I will > happily add you. > maria2...@gmail.com > >> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >> wrote: >> >> The same thing happened to me. I reported this bug to Apple. They are >> working on it. >> >> Sent from my iPhone >> >>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>> wrote: >>> >>> The same thing has happened to me. But the suggestions of phoning >>> my phone or turning it off and on has not helped. >>> >>> The strange thing is that I can bring up Siri and get the feedback >>> and then when I'm on the Siri screen VoiceOver works. But the minute >>> I go back to the home screen, nothing. >>> >>> I have no idea what else to do. >>> >>> Any other suggestions. >>> >>> Kind regards >>> >>> Chantal >>> >>>>> On 9/30/19, karuna Chopra wrote: >>>> Yes! You are absolutely right! I have had this happening to me at >>>> least three or four times a day! Not only is it very and Irving, >>>> but I also end up wasting a lot of time. Often times I have to get >>>> cited help to get my phone back up and running! Very very frustrating! >>>> >>>> >>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >>>>> >>>> >>>> >>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>> >>>> From: viphone@googlegroups.com On Behalf >>>> Of ke...@kellford.com >>>> Sent: Sunday, September 29, 2019 2:11 PM >>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>> Subject: RE: Voiceover, all system sounds an d vibrations stop >>>> after making many phone calls >>>> >>>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>>> Just yesterday it happened on three successive calls for example. >>>> >>>> Kelly >>>> >>>> From: viphone@googlegroups.com On Behalf >>>> Of Sieghard Weitzel >>>> Sent: Sunday, September 29, 2019 3:24 PM >>>> To: 'accessibil...@apple.com' >>>> Cc: viphone@googlegroups.com >>>> Subject: Voiceover, all system sounds an d vibrations stop after >>>> making many phone calls >>>> >>>> Hello, >>>> >>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and >>>> the third Gen iPod Touch were first released with Voiceover and I >>>> have also been beta testing new iOS releases for many years. >>>> >>>> I started Beta testing iOS 13 almost since the start of the public >>>> beta program and already experienced the issue I mentioned in the >>>> subject line throughout the beta cycle. >>>> I as well as other Voiceover beta testers I know have reported >>>> this via the Feedback app during the beta cycle. I am sure given >>>> how many other Voiceover users experience this, it has also been >>>> reported to Apple Accessibility since the official release. >>>> I will also CC this to the Viphone list where visually impaired >>>> users discuss iOS and iOS devices so they can forward this back to >>>> Apple accessibility, I tried to outline the issue in as much detail >>>> as possible so there is no point for others to have to re-write all >>>
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
I received a phone call this morning. I answered the call but before hanging up I turned off voiceover while on the call when the call hung up on its own I waited a few minutes and brought the voiceover back by clicking the side button three times this worked for me I hope this helps Yesterday all I could do was do a hard reboot and that is what the people that accessibility told me to do I do not like to do that because I feel that it’s going to end up ruining my phone Sent from my iPhone > On Sep 30, 2019, at 6:17 AM, 'wui chin Leong' via VIPhone > wrote: > > It happens when you make a face time call > >> On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: >> >> Well, on my iPhone X I could not reproduce this bug. Maybe I don't make >> enough phone calls. Does this bug include FaceTime calls? Let's see if I can >> reproduce this on my 11 Pro. >> >> want to join my WhatsApp group VIP Apple Users? Email me privately and I >> will happily add you. >> maria2...@gmail.com >> >>>> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >>>> wrote: >>> >>> The same thing happened to me. I reported this bug to Apple. They are >>> working on it. >>> >>> Sent from my iPhone >>> >>>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>>> wrote: >>>> >>>> The same thing has happened to me. But the suggestions of phoning my >>>> phone or turning it off and on has not helped. >>>> >>>> The strange thing is that I can bring up Siri and get the feedback and >>>> then when I'm on the Siri screen VoiceOver works. But the minute I go >>>> back to the home screen, nothing. >>>> >>>> I have no idea what else to do. >>>> >>>> Any other suggestions. >>>> >>>> Kind regards >>>> >>>> Chantal >>>> >>>>>> On 9/30/19, karuna Chopra wrote: >>>>> Yes! You are absolutely right! I have had this happening to me at least >>>>> three or four times a day! Not only is it very and Irving, but I also end >>>>> up >>>>> wasting a lot of time. Often times I have to get cited help to get my >>>>> phone >>>>> back up and running! Very very frustrating! >>>>> >>>>> >>>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >>>>>> >>>>> >>>>> >>>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>>> >>>>> From: viphone@googlegroups.com On Behalf Of >>>>> ke...@kellford.com >>>>> Sent: Sunday, September 29, 2019 2:11 PM >>>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>>> Subject: RE: Voiceover, all system sounds an d vibrations stop after >>>>> making >>>>> many phone calls >>>>> >>>>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>>>> Just yesterday it happened on three successive calls for example. >>>>> >>>>> Kelly >>>>> >>>>> From: viphone@googlegroups.com On Behalf Of >>>>> Sieghard Weitzel >>>>> Sent: Sunday, September 29, 2019 3:24 PM >>>>> To: 'accessibil...@apple.com' >>>>> Cc: viphone@googlegroups.com >>>>> Subject: Voiceover, all system sounds an d vibrations stop after making >>>>> many >>>>> phone calls >>>>> >>>>> Hello, >>>>> >>>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the >>>>> third >>>>> Gen iPod Touch were first released with Voiceover and I have also been >>>>> beta >>>>> testing new iOS releases for many years. >>>>> >>>>> I started Beta testing iOS 13 almost since the start of the public beta >>>>> program and already experienced the issue I mentioned in the subject line >>>>> throughout the beta cycle. >>>>> I as well as other Voiceover beta testers I know have reported this via >>>>> the >>>>> Feedback app during the beta cycle. I am sure given how many other >>>>> Voiceover >>>>> users experience this, it has also been reported to Apple Accessibility >>>>> since the official release. >&
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
It happens when you make a face time call > On Sep 30, 2019, at 5:16 AM, Maria Reyes wrote: > > Well, on my iPhone X I could not reproduce this bug. Maybe I don't make > enough phone calls. Does this bug include FaceTime calls? Let's see if I can > reproduce this on my 11 Pro. > > want to join my WhatsApp group VIP Apple Users? Email me privately and I will > happily add you. > maria2...@gmail.com > >> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone >> wrote: >> >> The same thing happened to me. I reported this bug to Apple. They are >> working on it. >> >> Sent from my iPhone >> >>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >>> wrote: >>> >>> The same thing has happened to me. But the suggestions of phoning my >>> phone or turning it off and on has not helped. >>> >>> The strange thing is that I can bring up Siri and get the feedback and >>> then when I'm on the Siri screen VoiceOver works. But the minute I go >>> back to the home screen, nothing. >>> >>> I have no idea what else to do. >>> >>> Any other suggestions. >>> >>> Kind regards >>> >>> Chantal >>> >>>>> On 9/30/19, karuna Chopra wrote: >>>> Yes! You are absolutely right! I have had this happening to me at least >>>> three or four times a day! Not only is it very and Irving, but I also end >>>> up >>>> wasting a lot of time. Often times I have to get cited help to get my phone >>>> back up and running! Very very frustrating! >>>> >>>> >>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >>>>> >>>> >>>> >>>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>>> >>>> From: viphone@googlegroups.com On Behalf Of >>>> ke...@kellford.com >>>> Sent: Sunday, September 29, 2019 2:11 PM >>>> To: viphone@googlegroups.com; accessibil...@apple.com >>>> Subject: RE: Voiceover, all system sounds an d vibrations stop after making >>>> many phone calls >>>> >>>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>>> Just yesterday it happened on three successive calls for example. >>>> >>>> Kelly >>>> >>>> From: viphone@googlegroups.com On Behalf Of >>>> Sieghard Weitzel >>>> Sent: Sunday, September 29, 2019 3:24 PM >>>> To: 'accessibil...@apple.com' >>>> Cc: viphone@googlegroups.com >>>> Subject: Voiceover, all system sounds an d vibrations stop after making >>>> many >>>> phone calls >>>> >>>> Hello, >>>> >>>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the >>>> third >>>> Gen iPod Touch were first released with Voiceover and I have also been beta >>>> testing new iOS releases for many years. >>>> >>>> I started Beta testing iOS 13 almost since the start of the public beta >>>> program and already experienced the issue I mentioned in the subject line >>>> throughout the beta cycle. >>>> I as well as other Voiceover beta testers I know have reported this via >>>> the >>>> Feedback app during the beta cycle. I am sure given how many other >>>> Voiceover >>>> users experience this, it has also been reported to Apple Accessibility >>>> since the official release. >>>> I will also CC this to the Viphone list where visually impaired users >>>> discuss iOS and iOS devices so they can forward this back to Apple >>>> accessibility, I tried to outline the issue in as much detail as possible >>>> so >>>> there is no point for others to have to re-write all this, but of course >>>> everybody can feel free to add any comments to what I wrote. >>>> >>>> The issue: >>>> you make a phone call and after you hang up all sounds go away as do >>>> vibrations. >>>> >>>> Different users seem to be effected differently, some experience this more >>>> than others, but it happens on phone calls, Facetime calls as well as calls >>>> with other apps such as Skype. >>>> It used to be that for me it mostly happened if I was using the wired Apple >>>> Earpods and then asked SIRI to call somebody and then
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
Well, on my iPhone X I could not reproduce this bug. Maybe I don't make enough phone calls. Does this bug include FaceTime calls? Let's see if I can reproduce this on my 11 Pro. want to join my WhatsApp group VIP Apple Users? Email me privately and I will happily add you. maria2...@gmail.com > On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone > wrote: > > The same thing happened to me. I reported this bug to Apple. They are > working on it. > > Sent from my iPhone > >> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira >> wrote: >> >> The same thing has happened to me. But the suggestions of phoning my >> phone or turning it off and on has not helped. >> >> The strange thing is that I can bring up Siri and get the feedback and >> then when I'm on the Siri screen VoiceOver works. But the minute I go >> back to the home screen, nothing. >> >> I have no idea what else to do. >> >> Any other suggestions. >> >> Kind regards >> >> Chantal >> >>>> On 9/30/19, karuna Chopra wrote: >>> Yes! You are absolutely right! I have had this happening to me at least >>> three or four times a day! Not only is it very and Irving, but I also end up >>> wasting a lot of time. Often times I have to get cited help to get my phone >>> back up and running! Very very frustrating! >>> >>> >>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >>>> >>> >>> >>> All I can say is to bombard Apple Accessibility wit emails about ithis. >>> >>> From: viphone@googlegroups.com On Behalf Of >>> ke...@kellford.com >>> Sent: Sunday, September 29, 2019 2:11 PM >>> To: viphone@googlegroups.com; accessibil...@apple.com >>> Subject: RE: Voiceover, all system sounds an d vibrations stop after making >>> many phone calls >>> >>> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >>> Just yesterday it happened on three successive calls for example. >>> >>> Kelly >>> >>> From: viphone@googlegroups.com On Behalf Of >>> Sieghard Weitzel >>> Sent: Sunday, September 29, 2019 3:24 PM >>> To: 'accessibil...@apple.com' >>> Cc: viphone@googlegroups.com >>> Subject: Voiceover, all system sounds an d vibrations stop after making many >>> phone calls >>> >>> Hello, >>> >>> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third >>> Gen iPod Touch were first released with Voiceover and I have also been beta >>> testing new iOS releases for many years. >>> >>> I started Beta testing iOS 13 almost since the start of the public beta >>> program and already experienced the issue I mentioned in the subject line >>> throughout the beta cycle. >>> I as well as other Voiceover beta testers I know have reported this via the >>> Feedback app during the beta cycle. I am sure given how many other Voiceover >>> users experience this, it has also been reported to Apple Accessibility >>> since the official release. >>> I will also CC this to the Viphone list where visually impaired users >>> discuss iOS and iOS devices so they can forward this back to Apple >>> accessibility, I tried to outline the issue in as much detail as possible so >>> there is no point for others to have to re-write all this, but of course >>> everybody can feel free to add any comments to what I wrote. >>> >>> The issue: >>> you make a phone call and after you hang up all sounds go away as do >>> vibrations. >>> >>> Different users seem to be effected differently, some experience this more >>> than others, but it happens on phone calls, Facetime calls as well as calls >>> with other apps such as Skype. >>> It used to be that for me it mostly happened if I was using the wired Apple >>> Earpods and then asked SIRI to call somebody and then used te in-line remote >>> button on the Earpods cable to hang up the call. >>> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly >>> from the phone without any headset and hung up with a 2-finger double tap >>> and both times my phone went silent and it is then extremely difficult for a >>> blind person to get Voiceover and other sounds back. Vibrations also go away >>> except for a very small amount of haptic feedback when I press the virtual >>> home button (I have an iPhone 8), not sure if people who ha
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
The same thing happened to me. I reported this bug to Apple. They are working on it. Sent from my iPhone > On Sep 30, 2019, at 2:36 AM, Chantal Ferreira > wrote: > > The same thing has happened to me. But the suggestions of phoning my > phone or turning it off and on has not helped. > > The strange thing is that I can bring up Siri and get the feedback and > then when I'm on the Siri screen VoiceOver works. But the minute I go > back to the home screen, nothing. > > I have no idea what else to do. > > Any other suggestions. > > Kind regards > > Chantal > >> On 9/30/19, karuna Chopra wrote: >> Yes! You are absolutely right! I have had this happening to me at least >> three or four times a day! Not only is it very and Irving, but I also end up >> wasting a lot of time. Often times I have to get cited help to get my phone >> back up and running! Very very frustrating! >> >> >>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >>> >> >> >> All I can say is to bombard Apple Accessibility wit emails about ithis. >> >> From: viphone@googlegroups.com On Behalf Of >> ke...@kellford.com >> Sent: Sunday, September 29, 2019 2:11 PM >> To: viphone@googlegroups.com; accessibil...@apple.com >> Subject: RE: Voiceover, all system sounds an d vibrations stop after making >> many phone calls >> >> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >> Just yesterday it happened on three successive calls for example. >> >> Kelly >> >> From: viphone@googlegroups.com On Behalf Of >> Sieghard Weitzel >> Sent: Sunday, September 29, 2019 3:24 PM >> To: 'accessibil...@apple.com' >> Cc: viphone@googlegroups.com >> Subject: Voiceover, all system sounds an d vibrations stop after making many >> phone calls >> >> Hello, >> >> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third >> Gen iPod Touch were first released with Voiceover and I have also been beta >> testing new iOS releases for many years. >> >> I started Beta testing iOS 13 almost since the start of the public beta >> program and already experienced the issue I mentioned in the subject line >> throughout the beta cycle. >> I as well as other Voiceover beta testers I know have reported this via the >> Feedback app during the beta cycle. I am sure given how many other Voiceover >> users experience this, it has also been reported to Apple Accessibility >> since the official release. >> I will also CC this to the Viphone list where visually impaired users >> discuss iOS and iOS devices so they can forward this back to Apple >> accessibility, I tried to outline the issue in as much detail as possible so >> there is no point for others to have to re-write all this, but of course >> everybody can feel free to add any comments to what I wrote. >> >> The issue: >> you make a phone call and after you hang up all sounds go away as do >> vibrations. >> >> Different users seem to be effected differently, some experience this more >> than others, but it happens on phone calls, Facetime calls as well as calls >> with other apps such as Skype. >> It used to be that for me it mostly happened if I was using the wired Apple >> Earpods and then asked SIRI to call somebody and then used te in-line remote >> button on the Earpods cable to hang up the call. >> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly >> from the phone without any headset and hung up with a 2-finger double tap >> and both times my phone went silent and it is then extremely difficult for a >> blind person to get Voiceover and other sounds back. Vibrations also go away >> except for a very small amount of haptic feedback when I press the virtual >> home button (I have an iPhone 8), not sure if people who have an X/XR/XS or >> 11/11 Pro get any haptic/vibration feedback at all. >> I often use the Mute switch to determine if the phone is still even on when >> I have an issue with Voiceover going silent. Wen the phone is unlocked or on >> the lock screen and I flick the switch to Mute, there is a vibration and >> that is a good way to make sure the phone is on, but even that vibration is >> not present in this case. >> If I call my phone from another phone I also get no vibrations even so I >> have set my phone to vibrate any time a call comes in. To a blind person it >> almost appears as if the phone was off, but my wife who is sighted says she >> can do anything on the phone and when I
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
The same thing has happened to me. But the suggestions of phoning my phone or turning it off and on has not helped. The strange thing is that I can bring up Siri and get the feedback and then when I'm on the Siri screen VoiceOver works. But the minute I go back to the home screen, nothing. I have no idea what else to do. Any other suggestions. Kind regards Chantal On 9/30/19, karuna Chopra wrote: > Yes! You are absolutely right! I have had this happening to me at least > three or four times a day! Not only is it very and Irving, but I also end up > wasting a lot of time. Often times I have to get cited help to get my phone > back up and running! Very very frustrating! > > >> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: >> > > > All I can say is to bombard Apple Accessibility wit emails about ithis. > > From: viphone@googlegroups.com On Behalf Of > ke...@kellford.com > Sent: Sunday, September 29, 2019 2:11 PM > To: viphone@googlegroups.com; accessibil...@apple.com > Subject: RE: Voiceover, all system sounds an d vibrations stop after making > many phone calls > > I get this also with more than a few calls I’ve made with iOS 13 and 13.1. > Just yesterday it happened on three successive calls for example. > > Kelly > > From: viphone@googlegroups.com On Behalf Of > Sieghard Weitzel > Sent: Sunday, September 29, 2019 3:24 PM > To: 'accessibil...@apple.com' > Cc: viphone@googlegroups.com > Subject: Voiceover, all system sounds an d vibrations stop after making many > phone calls > > Hello, > > I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third > Gen iPod Touch were first released with Voiceover and I have also been beta > testing new iOS releases for many years. > > I started Beta testing iOS 13 almost since the start of the public beta > program and already experienced the issue I mentioned in the subject line > throughout the beta cycle. > I as well as other Voiceover beta testers I know have reported this via the > Feedback app during the beta cycle. I am sure given how many other Voiceover > users experience this, it has also been reported to Apple Accessibility > since the official release. > I will also CC this to the Viphone list where visually impaired users > discuss iOS and iOS devices so they can forward this back to Apple > accessibility, I tried to outline the issue in as much detail as possible so > there is no point for others to have to re-write all this, but of course > everybody can feel free to add any comments to what I wrote. > > The issue: > you make a phone call and after you hang up all sounds go away as do > vibrations. > > Different users seem to be effected differently, some experience this more > than others, but it happens on phone calls, Facetime calls as well as calls > with other apps such as Skype. > It used to be that for me it mostly happened if I was using the wired Apple > Earpods and then asked SIRI to call somebody and then used te in-line remote > button on the Earpods cable to hang up the call. > Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly > from the phone without any headset and hung up with a 2-finger double tap > and both times my phone went silent and it is then extremely difficult for a > blind person to get Voiceover and other sounds back. Vibrations also go away > except for a very small amount of haptic feedback when I press the virtual > home button (I have an iPhone 8), not sure if people who have an X/XR/XS or > 11/11 Pro get any haptic/vibration feedback at all. > I often use the Mute switch to determine if the phone is still even on when > I have an issue with Voiceover going silent. Wen the phone is unlocked or on > the lock screen and I flick the switch to Mute, there is a vibration and > that is a good way to make sure the phone is on, but even that vibration is > not present in this case. > If I call my phone from another phone I also get no vibrations even so I > have set my phone to vibrate any time a call comes in. To a blind person it > almost appears as if the phone was off, but my wife who is sighted says she > can do anything on the phone and when I call it the call pops up on the > screen and she can answer it. > > Fixes: > I have tried to triple tap the home button which I set up to toggle > Voiceover on and off, but that in itself has no effect. Same with asking > SIRI to turn Voiceover on and off, when the phone is in this state I also > get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up > and is listening, but the tone doesn’t play and if I ask something like > “What time is it” SIRI shows the result but it does not speak the time as it > usually does. As I said, all s
Re: Voiceover, all system sounds an d vibrations stop after making many phone calls
Yes! You are absolutely right! I have had this happening to me at least three or four times a day! Not only is it very and Irving, but I also end up wasting a lot of time. Often times I have to get cited help to get my phone back up and running! Very very frustrating! > On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel wrote: > All I can say is to bombard Apple Accessibility wit emails about ithis. From: viphone@googlegroups.com On Behalf Of ke...@kellford.com Sent: Sunday, September 29, 2019 2:11 PM To: viphone@googlegroups.com; accessibil...@apple.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8), not sure if people who have an X/XR/XS or 11/11 Pro get any haptic/vibration feedback at all. I often use the Mute switch to determine if the phone is still even on when I have an issue with Voiceover going silent. Wen the phone is unlocked or on the lock screen and I flick the switch to Mute, there is a vibration and that is a good way to make sure the phone is on, but even that vibration is not present in this case. If I call my phone from another phone I also get no vibrations even so I have set my phone to vibrate any time a call comes in. To a blind person it almost appears as if the phone was off, but my wife who is sighted says she can do anything on the phone and when I call it the call pops up on the screen and she can answer it. Fixes: I have tried to triple tap the home button which I set up to toggle Voiceover on and off, but that in itself has no effect. Same with asking SIRI to turn Voiceover on and off, when the phone is in this state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up and is listening, but the tone doesn’t play and if I ask something like “What time is it” SIRI shows the result but it does not speak the time as it usually does. As I said, all sounds are gone as if the volume was completely at 0%. And, before you suggest that it is maybe because the volume dropped to 0%, it is not since I always check this by pressing the volume up button repeatedly and my wife confirms that volume was actually at 100%. Sometimes this resolves itself if I call the phone and answer the call, then hang up the second call and then turn Voiceover on and off, but there have been times when the only solution was to completely turn off the phone and turn it back on. Of course for a completely blind person this is also not always easy if you get no feedback whatsoever, I have to hold the Power button for a bit hoping I did so long enough so the Power Off button is there and then that a double tap will activate it, then w
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
It sounds like Apple needs to fire the Voice Over Engineers and find some who really know what to do. Best regards, Carolyn -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 4:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8), not sure if people who have an X/XR/XS or 11/11 Pro get any haptic/vibration feedback at all. I often use the Mute switch to determine if the phone is still even on when I have an issue with Voiceover going silent. Wen the phone is unlocked or on the lock screen and I flick the switch to Mute, there is a vibration and that is a good way to make sure the phone is on, but even that vibration is not present in this case. If I call my phone from another phone I also get no vibrations even so I have set my phone to vibrate any time a call comes in. To a blind person it almost appears as if the phone was off, but my wife who is sighted says she can do anything on the phone and when I call it the call pops up on the screen and she can answer it. Fixes: I have tried to triple tap the home button which I set up to toggle Voiceover on and off, but that in itself has no effect. Same with asking SIRI to turn Voiceover on and off, when the phone is in this state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up and is listening, but the tone doesn’t play and if I ask something like “What time is it” SIRI shows the result but it does not speak the time as it usually does. As I said, all sounds are gone as if the volume was completely at 0%. And, before you suggest that it is maybe because the volume dropped to 0%, it is not since I always check this by pressing the volume up button repeatedly and my wife confirms that volume was actually at 100%. Sometimes this resolves itself if I call the phone and answer the call, then hang up the second call and then turn Voiceover on and off, but there have been times when the only solution was to completely turn off the phone and turn it back on. Of course for a completely blind person this is also not always easy if you get no feedback whatsoever, I have to hold the Power button for a bit hoping I did so long enough so the Power Off button is there and then that a double tap will activate it, then wait 30 seconds so hopefully the phone has completely shut down and then push and hold the power button again to start it up again. As I said, I can’t even confirm whether the phone is off or not by flicking the Mute switch, normally I could do this and if I don’t get a vibration when I flick it to Mute it is a pretty good indication that the phone has powered down. Of course a hard reset is also possible. On my iPhone 8 I can press Volume Up followed by Volume Down followed by pushing and holding the power button for about 10 or 12 seconds, but again, I should not have to do this several times a day
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
Anybody may feel free to use my email if they feel it is well written and describes the issue and copy and paste it into their own, just preface it with a small explanation that another Voiceover user has already described the issue well and that this is the same for you. From: viphone@googlegroups.com On Behalf Of ke...@kellford.com Sent: Sunday, September 29, 2019 2:11 PM To: viphone@googlegroups.com; accessibil...@apple.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8), not sure if people who have an X/XR/XS or 11/11 Pro get any haptic/vibration feedback at all. I often use the Mute switch to determine if the phone is still even on when I have an issue with Voiceover going silent. Wen the phone is unlocked or on the lock screen and I flick the switch to Mute, there is a vibration and that is a good way to make sure the phone is on, but even that vibration is not present in this case. If I call my phone from another phone I also get no vibrations even so I have set my phone to vibrate any time a call comes in. To a blind person it almost appears as if the phone was off, but my wife who is sighted says she can do anything on the phone and when I call it the call pops up on the screen and she can answer it. Fixes: I have tried to triple tap the home button which I set up to toggle Voiceover on and off, but that in itself has no effect. Same with asking SIRI to turn Voiceover on and off, when the phone is in this state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up and is listening, but the tone doesn’t play and if I ask something like “What time is it” SIRI shows the result but it does not speak the time as it usually does. As I said, all sounds are gone as if the volume was completely at 0%. And, before you suggest that it is maybe because the volume dropped to 0%, it is not since I always check this by pressing the volume up button repeatedly and my wife confirms that volume was actually at 100%. Sometimes this resolves itself if I call the phone and answer the call, then hang up the second call and then turn Voiceover on and off, but there have been times when the only solution was to completely turn off the phone and turn it back on. Of course for a completely blind person this is also not always easy if you get no feedback whatsoever, I have to hold the Power button for a bit hoping I did so long enough so the Power Off button is there and then that a double tap will activate it, then wait 30 seconds so hopefully the phone has completely shut down and then push and hold the power button again to start it up again. As I said, I can’t
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
All I can say is to bombard Apple Accessibility wit emails about ithis. From: viphone@googlegroups.com On Behalf Of ke...@kellford.com Sent: Sunday, September 29, 2019 2:11 PM To: viphone@googlegroups.com; accessibil...@apple.com Subject: RE: Voiceover, all system sounds an d vibrations stop after making many phone calls I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8), not sure if people who have an X/XR/XS or 11/11 Pro get any haptic/vibration feedback at all. I often use the Mute switch to determine if the phone is still even on when I have an issue with Voiceover going silent. Wen the phone is unlocked or on the lock screen and I flick the switch to Mute, there is a vibration and that is a good way to make sure the phone is on, but even that vibration is not present in this case. If I call my phone from another phone I also get no vibrations even so I have set my phone to vibrate any time a call comes in. To a blind person it almost appears as if the phone was off, but my wife who is sighted says she can do anything on the phone and when I call it the call pops up on the screen and she can answer it. Fixes: I have tried to triple tap the home button which I set up to toggle Voiceover on and off, but that in itself has no effect. Same with asking SIRI to turn Voiceover on and off, when the phone is in this state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up and is listening, but the tone doesn’t play and if I ask something like “What time is it” SIRI shows the result but it does not speak the time as it usually does. As I said, all sounds are gone as if the volume was completely at 0%. And, before you suggest that it is maybe because the volume dropped to 0%, it is not since I always check this by pressing the volume up button repeatedly and my wife confirms that volume was actually at 100%. Sometimes this resolves itself if I call the phone and answer the call, then hang up the second call and then turn Voiceover on and off, but there have been times when the only solution was to completely turn off the phone and turn it back on. Of course for a completely blind person this is also not always easy if you get no feedback whatsoever, I have to hold the Power button for a bit hoping I did so long enough so the Power Off button is there and then that a double tap will activate it, then wait 30 seconds so hopefully the phone has completely shut down and then push and hold the power button again to start it up again. As I said, I can’t even confirm whether the phone is off or not by flicking the Mute switch, normally I could do this and if I don’t get a vibration when I flick it to Mute it is a pretty good indication that the phone
RE: Voiceover, all system sounds an d vibrations stop after making many phone calls
I get this also with more than a few calls I’ve made with iOS 13 and 13.1. Just yesterday it happened on three successive calls for example. Kelly From: viphone@googlegroups.com On Behalf Of Sieghard Weitzel Sent: Sunday, September 29, 2019 3:24 PM To: 'accessibil...@apple.com' Cc: viphone@googlegroups.com Subject: Voiceover, all system sounds an d vibrations stop after making many phone calls Hello, I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third Gen iPod Touch were first released with Voiceover and I have also been beta testing new iOS releases for many years. I started Beta testing iOS 13 almost since the start of the public beta program and already experienced the issue I mentioned in the subject line throughout the beta cycle. I as well as other Voiceover beta testers I know have reported this via the Feedback app during the beta cycle. I am sure given how many other Voiceover users experience this, it has also been reported to Apple Accessibility since the official release. I will also CC this to the Viphone list where visually impaired users discuss iOS and iOS devices so they can forward this back to Apple accessibility, I tried to outline the issue in as much detail as possible so there is no point for others to have to re-write all this, but of course everybody can feel free to add any comments to what I wrote. The issue: you make a phone call and after you hang up all sounds go away as do vibrations. Different users seem to be effected differently, some experience this more than others, but it happens on phone calls, Facetime calls as well as calls with other apps such as Skype. It used to be that for me it mostly happened if I was using the wired Apple Earpods and then asked SIRI to call somebody and then used te in-line remote button on the Earpods cable to hang up the call. Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly from the phone without any headset and hung up with a 2-finger double tap and both times my phone went silent and it is then extremely difficult for a blind person to get Voiceover and other sounds back. Vibrations also go away except for a very small amount of haptic feedback when I press the virtual home button (I have an iPhone 8), not sure if people who have an X/XR/XS or 11/11 Pro get any haptic/vibration feedback at all. I often use the Mute switch to determine if the phone is still even on when I have an issue with Voiceover going silent. Wen the phone is unlocked or on the lock screen and I flick the switch to Mute, there is a vibration and that is a good way to make sure the phone is on, but even that vibration is not present in this case. If I call my phone from another phone I also get no vibrations even so I have set my phone to vibrate any time a call comes in. To a blind person it almost appears as if the phone was off, but my wife who is sighted says she can do anything on the phone and when I call it the call pops up on the screen and she can answer it. Fixes: I have tried to triple tap the home button which I set up to toggle Voiceover on and off, but that in itself has no effect. Same with asking SIRI to turn Voiceover on and off, when the phone is in this state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up and is listening, but the tone doesn’t play and if I ask something like “What time is it” SIRI shows the result but it does not speak the time as it usually does. As I said, all sounds are gone as if the volume was completely at 0%. And, before you suggest that it is maybe because the volume dropped to 0%, it is not since I always check this by pressing the volume up button repeatedly and my wife confirms that volume was actually at 100%. Sometimes this resolves itself if I call the phone and answer the call, then hang up the second call and then turn Voiceover on and off, but there have been times when the only solution was to completely turn off the phone and turn it back on. Of course for a completely blind person this is also not always easy if you get no feedback whatsoever, I have to hold the Power button for a bit hoping I did so long enough so the Power Off button is there and then that a double tap will activate it, then wait 30 seconds so hopefully the phone has completely shut down and then push and hold the power button again to start it up again. As I said, I can’t even confirm whether the phone is off or not by flicking the Mute switch, normally I could do this and if I don’t get a vibration when I flick it to Mute it is a pretty good indication that the phone has powered down. Of course a hard reset is also possible. On my iPhone 8 I can press Volume Up followed by Volume Down followed by pushing and holding the power button for about 10 or 12 seconds, but again, I should not have to do this several times a day just because I actually want to
