Re: How to report a problem on purchasd Apps:
Hi, I had a problem with this same app in fact. It's because the in-purchase app method changed to a separate full app. What I did was bring up iTunes and go to my account and made the report from there. I didn't do this from the iPhone App Store. I also didn't do it from the email as you state below, but in my case, iTunes allowed me to do it. I'm using Window-Eyes on Windows 7 64 bit. From what I understand it should be possible to do this from iTunes with using a screen reader, but I forget the actual steps since I've only done this once. -- Raul A. Gallegos Oh dear. You're 15, You should be picking flowers not baby names. - Sheldon Cooper Twitter and Facebook user ID: rau47 On 4/12/2013 11:28 AM, Srikanth Kanuri wrote: hi all, I purchased List recorder In app Upgrade. My I Phone 5 got replaced and i am now trying to restore the purchased app. list recorder doesn't identify my purchased full version and giving an option to buy again. I had the app receipt in my mail. I opened it and clicked on report issue. My Itunes application got opened and prompted to enter my ID and password. After successful sign in, i activated report issue on the Store page corresponding to the app history. it opened an apple support page and i couldn't move from here. there is no option for problem type selection and for entering the problem description. Please Guide me in this regard Thanks Srikanth -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Re: How to report a problem on purchasd Apps:
Hello Srikanth, To follow up on Raul's suggestion, you can contact Apple about problems with your purchased apps through iTunes on your computer. You should be able to select an option to "Sign In" from the "Store" menu on the iTunes menu bar, and once you have signed in with the user name and password that you used for your iTunes purchases, there should be another menu option to "View My Account" under the "Store" menu. After you again supply your login and password, you'll be able to view your Account Information screen. There should be a section for "Purchase History" with a link that you can activate to "See all" your transactions. Your transactions will be listed by date. There's a button for "Report a problem" that I've used. I've only done this from a Mac, but this might help you get started. HTH. Cheers, Esther On Apr 12, 8:50 am, "Raul A. Gallegos" wrote: > Hi, I had a problem with this same app in fact. It's because the > in-purchase app method changed to a separate full app. What I did was > bring up iTunes and go to my account and made the report from there. I > didn't do this from the iPhone App Store. I also didn't do it from the > email as you state below, but in my case, iTunes allowed me to do it. > I'm using Window-Eyes on Windows 7 64 bit. From what I understand it > should be possible to do this from iTunes with using a screen reader, > but I forget the actual steps since I've only done this once. > > -- > Raul A. Gallegos > Oh dear. You're 15, You should be picking flowers not baby names. - > Sheldon Cooper > Twitter and Facebook user ID: rau47 > > On 4/12/2013 11:28 AM, Srikanth Kanuri wrote: > > > > > > > > > hi all, I purchased List recorder In app Upgrade. My I Phone 5 got > > replaced and i am now trying to restore the purchased app. list > > recorder doesn't identify my purchased full version and giving an > > option to buy again. > > > I had the app receipt in my mail. I opened it and clicked on report issue. > > > My Itunes application got opened and prompted to enter my ID and > > password. After successful sign in, i activated report issue on the > > Store page corresponding to the app history. it opened an apple > > support page and i couldn't move from here. there is no option for > > problem type selection and for entering the problem description. > > > Please Guide me in this regard > > > Thanks > > Srikanth -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Re: How to report a problem on purchasd Apps:
gosh, I had forgotten to question this myself. A few weeks back I went to use List recorder and it wanted me to update too. How do I find out if I have the full version? I had to wipe my phone some time back and reinstall all my apps. Don't use often at the moment, but I bought the full version so would like to have it. App kept asking me to upgrade to the full version. Any help deeply appreciated. Reggie and Allegra, my little pill On Apr 12, 2013, at 12:28 PM, Srikanth Kanuri wrote: hi all, I purchased List recorder In app Upgrade. My I Phone 5 got replaced and i am now trying to restore the purchased app. list recorder doesn't identify my purchased full version and giving an option to buy again. I had the app receipt in my mail. I opened it and clicked on report issue. My Itunes application got opened and prompted to enter my ID and password. After successful sign in, i activated report issue on the Store page corresponding to the app history. it opened an apple support page and i couldn't move from here. there is no option for problem type selection and for entering the problem description. Please Guide me in this regard Thanks Srikanth -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Re: How to report a problem on purchasd Apps:
Friends, I followed steps mentioned. Couldn't report problem to apple. After clicking on report issue, apple support page pops up and unfortunately no where I could find an option to select the nature of the issue and a field to enter the comments. Your assistance is highly appreciated please. Using jaws on windows seven and latest version of itunes. Sent from Srikanth's iPhone 5 On 13-Apr-2013, at 12:40 AM, Regina Alvarado wrote: > gosh, I had forgotten to question this myself. A few weeks back I went to use > List recorder and it wanted me to update too. How do I find out if I have the > full version? I had to wipe my phone some time back and reinstall all my > apps. Don't use often at the moment, but I bought the full version so would > like to have it. App kept asking me to upgrade to the full version. Any help > deeply appreciated. > > Reggie and Allegra, my little pill > > On Apr 12, 2013, at 12:28 PM, Srikanth Kanuri wrote: > > hi all, I purchased List recorder In app Upgrade. My I Phone 5 got > replaced and i am now trying to restore the purchased app. list > recorder doesn't identify my purchased full version and giving an > option to buy again. > > I had the app receipt in my mail. I opened it and clicked on report issue. > > My Itunes application got opened and prompted to enter my ID and > password. After successful sign in, i activated report issue on the > Store page corresponding to the app history. it opened an apple > support page and i couldn't move from here. there is no option for > problem type selection and for entering the problem description. > > Please Guide me in this regard > > Thanks > Srikanth > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
