Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Pete Mundy]

We play them a little audio telling them that they dialled 9 for an outside 
line but that they don't need to, and that the call will now be put through for 
them anyway (with the 9 stripped off). It adds about 4 seconds onto the setup 
time per call playing the audio and usually only takes 2 or 3 calls per user 
before they've re-programmed themselves not to trigger it any more :)

(and the fax machines never notice)

Pete

> On 20/07/2020, at 4:07 AM, Mike Johnston  wrote:
> On 2020-07-19 00:10, Matthew Yaklin wrote:
>> they still want the 9. Sigh.
> 
> Sigh, indeed.  I have heard this from manglement on a couple occasions. Yet, 
> when I remove the 9, especially when replacing a phone system, I am usually 
> thanked by the individuals that actually use the phones.

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Jay Hennigan]

On 7/18/20 19:51, Mark R Lindsey, ECG wrote:
Fortunately, all we have to do is setup call forwarding for 988 calls to 
go to +1-800-273-8255


That's by no means all we have to do.

Device dialplans in VoIP phones, ATAs, PBXs, etc, recognize N-1-1 as the 
only valid 3-digits-and-done dialplan. Now every such device will need 
9-8-8 as well. Much of the older gear is not user-programmable to 
accommodate such changes or manufacturer-discontinued.


988 is also a valid prefix in hundreds of NPAs, causing a conflict in 
areas with 7-digit dialing. It will be a hot mess.


And now that we have started down the slippery slope, you can expect 
poison control, ASPCA, stop smoking, gambling addiction, abducted 
children, AA, Planned Parenthood, etc. to all lobby for their own 
3-digit codes.


We have had 9-1-1 for decades and everyone knows it. There isn't a PSAP 
in the country that can't transfer a 9-1-1 call to a suicide hotline at 
the touch of a button.


--
Jay Hennigan - j...@west.net
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Ryan Delgrosso]

So much this. The more permissive the dialplan, the fewer time-wasting 
tickets you field.


On 7/19/2020 10:44 AM, Carlos Alvarez wrote:
We do very permissive dialing.  Handsets have a default area code, so 
they can do 7 digit dialing if they want.  We used to accept a 9+ but 
not require it, but about ten years ago dropped that.  Funnily enough, 
the only problem was a support ticket 1-2 years ago from a long-time 
customer, with one employee who couldn't dial out.  She suddenly woke 
up one Monday forgetting that we dropped the 9+ ten years ago!  1+ or 
ten digits is fine for us also.  The phone timeouts are set pretty low 
so it works fine, and we only get a small number of accidental short 
dials because of it.


The 9+ dialing seemed to be causing some 911 misdials, which is why we 
removed it as allowable.  And that definitely helped.  BUT...we still 
process 9911 as a 911 call, it's just that people not having to 
regularly dial the 9 first has helped stop accidental calls.


We block 411.  It's 2020.


On Sun, Jul 19, 2020 at 9:49 AM Mike Johnston > wrote:


On 2020-07-19 11:21, Ryan Delgrosso wrote:
> if there is any pre-9 dialing going on, i just add a 8 digit and 11
> digit check for leading 9s and drop them at ingress and then
both use
> cases are gracefully managed.

Sounds like a form of permissive dialing.  Jam digits in, your
translations will sort it out.  I like it!

So for example, if I dialed an 8-digit string starting with a 9,
such as...
9-555-
...it would strip the 9 and send it out as...
555-
...?

And if I dialed an 11-digit string starting with a 9, such as...
9-619-555-
...again, it would strip the 9 and send it out as...
619-555-
...?

Do you have issues with timeouts, though?  Especially in the
7/8-digit
case?  However, this new 988 order will require many areas to
convert to
10-digit dialing (including mine), which may make that irrelivent.
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Ryan Delgrosso]

Correct.

The 9-prefixed 8 and 11 digit strings aren't valid anywhere in north 
america so they are easily identified. I suppose you could also add a 9 
prefixed 12 digit for people who dial 91NPANXX and 9011X. which is 
also free of collisions.


I dont get any pushback on timeouts for 7D as most users are on a 
deskphone with a dial button or a mobile app. Cell phones have trained 
people to hit send.


-Ryan

On 7/19/2020 9:46 AM, Mike Johnston wrote:

On 2020-07-19 11:21, Ryan Delgrosso wrote:
if there is any pre-9 dialing going on, i just add a 8 digit and 11 
digit check for leading 9s and drop them at ingress and then both use 
cases are gracefully managed.


Sounds like a form of permissive dialing.  Jam digits in, your 
translations will sort it out.  I like it!


So for example, if I dialed an 8-digit string starting with a 9, such 
as...

9-555-
...it would strip the 9 and send it out as...
555-
...?

And if I dialed an 11-digit string starting with a 9, such as...
9-619-555-
...again, it would strip the 9 and send it out as...
619-555-
...?

Do you have issues with timeouts, though?  Especially in the 7/8-digit 
case?  However, this new 988 order will require many areas to convert 
to 10-digit dialing (including mine), which may make that irrelivent.

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Carlos Alvarez]

We do very permissive dialing.  Handsets have a default area code, so they
can do 7 digit dialing if they want.  We used to accept a 9+ but not
require it, but about ten years ago dropped that.  Funnily enough, the only
problem was a support ticket 1-2 years ago from a long-time customer, with
one employee who couldn't dial out.  She suddenly woke up one Monday
forgetting that we dropped the 9+ ten years ago!  1+ or ten digits is fine
for us also.  The phone timeouts are set pretty low so it works fine, and
we only get a small number of accidental short dials because of it.

The 9+ dialing seemed to be causing some 911 misdials, which is why we
removed it as allowable.  And that definitely helped.  BUT...we still
process 9911 as a 911 call, it's just that people not having to regularly
dial the 9 first has helped stop accidental calls.

We block 411.  It's 2020.


On Sun, Jul 19, 2020 at 9:49 AM Mike Johnston  wrote:

> On 2020-07-19 11:21, Ryan Delgrosso wrote:
> > if there is any pre-9 dialing going on, i just add a 8 digit and 11
> > digit check for leading 9s and drop them at ingress and then both use
> > cases are gracefully managed.
>
> Sounds like a form of permissive dialing.  Jam digits in, your
> translations will sort it out.  I like it!
>
> So for example, if I dialed an 8-digit string starting with a 9, such as...
> 9-555-
> ...it would strip the 9 and send it out as...
> 555-
> ...?
>
> And if I dialed an 11-digit string starting with a 9, such as...
> 9-619-555-
> ...again, it would strip the 9 and send it out as...
> 619-555-
> ...?
>
> Do you have issues with timeouts, though?  Especially in the 7/8-digit
> case?  However, this new 988 order will require many areas to convert to
> 10-digit dialing (including mine), which may make that irrelivent.
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Mike Johnston]

On 2020-07-19 11:21, Ryan Delgrosso wrote:
if there is any pre-9 dialing going on, i just add a 8 digit and 11 
digit check for leading 9s and drop them at ingress and then both use 
cases are gracefully managed.


Sounds like a form of permissive dialing.  Jam digits in, your 
translations will sort it out.  I like it!


So for example, if I dialed an 8-digit string starting with a 9, such as...
9-555-
...it would strip the 9 and send it out as...
555-
...?

And if I dialed an 11-digit string starting with a 9, such as...
9-619-555-
...again, it would strip the 9 and send it out as...
619-555-
...?

Do you have issues with timeouts, though?  Especially in the 7/8-digit 
case?  However, this new 988 order will require many areas to convert to 
10-digit dialing (including mine), which may make that irrelivent.

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Ryan Delgrosso]

The inverse of this, forever ago, I had the city threaten to blacklist 
the corporate office of a former employer and stop responding to 911 
because one executive couldnt stop fat fingering 911 when dialing his 
home which was area code 919..


FWIW I always looked at dialplans as being charged with figuring out the 
will of the user and applying that, not imposing arbitrary, byzantine 
hurdles. Now if there is any pre-9 dialing going on, i just add a 8 
digit and 11 digit check for leading 9s and drop them at ingress and 
then both use cases are gracefully managed.


Thankfully this new service still falls into the XYY dial pattern, is 
easy enough to detect, and (so far) isn't routed differently in each 
municipality.



On 7/19/2020 9:07 AM, Mike Johnston wrote:

On 2020-07-19 00:10, Matthew Yaklin wrote:

they still want the 9. Sigh.


Sigh, indeed.  I have heard this from manglement on a couple 
occasions. Yet, when I remove the 9, especially when replacing a phone 
system, I am usually thanked by the individuals that actually use the 
phones.



Tell that to a large city customer who has 100 plus fax machines with
a 9 programmed in for all the speed dials


For at least one customer, I created two different 
dialplans/digitmaps; one that requires a 9, and one that does not.  If 
your equipment supports it, that may be a useful transition path for 
those fax machines.  The fax machines would require a 9, while all 
regular handset phones would not.


I was really hoping Kari's Law would have motivated more vendors, 
businesses, telcos, and phone administrators to remove the 9 all 
together with.  But instead, I am seeing a lot special casing for just 
911 (some Panasonic systems, for example).


On a related note, I find it sad and frustrating that for some, it 
required a law to incentivize the proper working of 911.  That is, 
9-1-1 instead of 9-9-1-1.

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Mike Johnston]

On 2020-07-19 00:10, Matthew Yaklin wrote:

they still want the 9. Sigh.


Sigh, indeed.  I have heard this from manglement on a couple occasions. 
Yet, when I remove the 9, especially when replacing a phone system, I am 
usually thanked by the individuals that actually use the phones.



Tell that to a large city customer who has 100 plus fax machines with
a 9 programmed in for all the speed dials


For at least one customer, I created two different dialplans/digitmaps; 
one that requires a 9, and one that does not.  If your equipment 
supports it, that may be a useful transition path for those fax 
machines.  The fax machines would require a 9, while all regular handset 
phones would not.


I was really hoping Kari's Law would have motivated more vendors, 
businesses, telcos, and phone administrators to remove the 9 all 
together with.  But instead, I am seeing a lot special casing for just 
911 (some Panasonic systems, for example).


On a related note, I find it sad and frustrating that for some, it 
required a law to incentivize the proper working of 911.  That is, 9-1-1 
instead of 9-9-1-1.

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Brandon Svec]

Great idea to do it now for whomever would like to. It looks like this is
just an announcement with no details around implementation yet, but anyone
managing a PBX or voip resellers, etc. should be able to allow this quite
easily.

Presumably this will be handled at the LEC level and everyone else just
needs to let the digits out.

I know it is not unusual to have to forward 911 and 411. The former to make
sure calls get routes to the correct location and the latter to save money.

-bjs

On Sat, Jul 18, 2020 at 7:53 PM Mark R Lindsey, ECG 
wrote:

> Fortunately, all we have to do is setup call forwarding for 988 calls to
> go to +1-800-273-8255
>
> If anyone here would like to help, they can send me the config steps
> necessary to make this work on the platforms you manage. I’ll collect and
> publish them (tentatively at http://988.support/ ).
>
> For me, the health-and-safety element of voice telecom is a big part of
> the reason it’s important. People depend on us — in a small way — for their
> safety.
>
> —
> Mark R Lindsey ECG +1-229-316-0013
>
> On Sat, Jul 18, 2020 at 21:45 Jay Hennigan  wrote:
>
>> This should be fun. FCC is designating 9-8-8 as a service code.
>>
>>
>> https://www.fcc.gov/document/fcc-designates-988-national-suicide-prevention-lifeline
>>
>> --
>> Jay Hennigan - j...@west.net
>> Network Engineering - CCIE #7880
>> 503 897-8550 - WB6RDV
>> ___
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>>
> --
> Mark R Lindsey | Senior Member of Technical Staff / VP
> +1-229-316-0013 | Calendar: https://ecg.co/lindsey
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-- 
Brandon Svec
15106862204 voice | sms

teamonesolutions.com
14729 Catalina St. San Leandro, CA 94577

.ılı.ılı. Cisco Meraki CMNA
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Matthew Yaklin]

Tell that to a large city customer who has 100 plus fax machines with a 9 
programmed in for all the speed dials still sitting on the DMS100 and we want 
to move them to Meta. Naturally they still want the 9. Sigh.

I bet 99.9% of them cannot even recall why that 9 existed in the first place 
when ordering pots lines.



Matthew Yaklin
Network Engineer
FirstLight
359 Corporate Drive │ Portsmouth, NH 03801
Mobile 603-845-5031
myak...@firstlight.net | www.firstlight.net
This email may contain FirstLight confidential and/or privileged information. 
If you are not the intended recipient, you are directed
not to read, disclose or otherwise use this transmission and to immediately 
delete same. Delivery of this message is not intended
to waive any applicable privileges.



From: VoiceOps  on behalf of Mike Johnston 

Sent: Saturday, July 18, 2020 11:55 PM
To: voiceops@voiceops.org 
Subject: Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide 
hotline.

I second that.  If your phone system requires a "9", you are doing it wrong.
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Mike Johnston]

I second that.  If your phone system requires a "9", you are doing it wrong.
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Carlos Alvarez]

We killed all requirements to dial nine nearly ten years ago. It’s a crazy 
skeuomorph in 2020. 


-- 
Sent from my iPad

> On Jul 18, 2020, at 8:41 PM, John Levine  wrote:
> 
> In article 
>  you 
> write:
>> 
>> Fortunately, all we have to do is setup call forwarding for 988 calls to go
>> to +1-800-273-8255
> 
> For places where you dial 9 for an outside line, are you adding rules for 
> 9-88, 9-988,
> both? Neither?
> 
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[John Levine]

In article  
you write:
>
>Fortunately, all we have to do is setup call forwarding for 988 calls to go
>to +1-800-273-8255

For places where you dial 9 for an outside line, are you adding rules for 9-88, 
9-988,
both? Neither?

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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Ross Tajvar]

This is very cool! Should we (as a VoIP reseller/not a CLEC) be doing this
forward or should we expect our upstreams to do it?

On Sat, Jul 18, 2020, 10:53 PM Mark R Lindsey, ECG 
wrote:

> Fortunately, all we have to do is setup call forwarding for 988 calls to
> go to +1-800-273-8255
>
> If anyone here would like to help, they can send me the config steps
> necessary to make this work on the platforms you manage. I’ll collect and
> publish them (tentatively at http://988.support/ ).
>
> For me, the health-and-safety element of voice telecom is a big part of
> the reason it’s important. People depend on us — in a small way — for their
> safety.
>
> —
> Mark R Lindsey ECG +1-229-316-0013
>
> On Sat, Jul 18, 2020 at 21:45 Jay Hennigan  wrote:
>
>> This should be fun. FCC is designating 9-8-8 as a service code.
>>
>>
>> https://www.fcc.gov/document/fcc-designates-988-national-suicide-prevention-lifeline
>>
>> --
>> Jay Hennigan - j...@west.net
>> Network Engineering - CCIE #7880
>> 503 897-8550 - WB6RDV
>> ___
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> --
> Mark R Lindsey | Senior Member of Technical Staff / VP
> +1-229-316-0013 | Calendar: https://ecg.co/lindsey
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Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

[Mark R Lindsey, ECG]

Fortunately, all we have to do is setup call forwarding for 988 calls to go
to +1-800-273-8255

If anyone here would like to help, they can send me the config steps
necessary to make this work on the platforms you manage. I’ll collect and
publish them (tentatively at http://988.support/ ).

For me, the health-and-safety element of voice telecom is a big part of the
reason it’s important. People depend on us — in a small way — for their
safety.

—
Mark R Lindsey ECG +1-229-316-0013

On Sat, Jul 18, 2020 at 21:45 Jay Hennigan  wrote:

> This should be fun. FCC is designating 9-8-8 as a service code.
>
>
> https://www.fcc.gov/document/fcc-designates-988-national-suicide-prevention-lifeline
>
> --
> Jay Hennigan - j...@west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
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-- 
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