Re: Bigpond Cable broadband connection problems

[Ronda Brown]

On 22/05/2007, at 8:57 PM, Michael Anderson wrote:

A family member in Melbourne has a Bigpond Cable modem and they  
have now come across to the enlightened side - purchased a current  
iMac.   However they cannot get Mail operating.  They can access  
the internet via Safari.


Apparently the Apple person who sold them the iMac installed  
Parallels, which they have been using via Outlook for mail.


I ask them to quit Parallels.

We have set up new mail POP account via Mail preferences.  However  
they keep getting a request for password, which they complete  
without success.


Hi Michael,

If you are sure the Mail POP account has all the correct settings,  
and the password is correct.


1. Quit Mail

2. Open Keychain Access which (if it's not showing on the top Menu of  
the desktop) is in Applications > Utilities > Keychain Access.app and  
manually delete the Keychain entry for the mail account.


3. Restart Mail and it will ask for the Mail account's  password  
again, type in the password and tick

'Remember this password in my keychain'.

Now the password should be stored correctly and Keychain access will  
do the email password in the "background" when you check for new mail.


Cheers,
Ronni



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Bigpond Cable broadband connection problems

[Michael Anderson]

A family member in Melbourne has a Bigpond Cable modem and they have  
now come across to the enlightened side - purchased a current iMac.
However they cannot get Mail operating.  They can access the internet  
via Safari.


Apparently the Apple person who sold them the iMac installed  
Parallels, which they have been using via Outlook for mail.


I ask them to quit Parallels.

We have set up new mail POP account via Mail preferences.  However  
they keep getting a request for password, which they complete without  
success.


Has anyone within the Wamug community had similar experiences, and  
can they provide some guidance?


Thanks in advance.
Michael Anderson 


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Re: Broadband connection

[Stewart Woods]

On 24/12/2006, at 12:51 PM, Vladimir James wrote:
It's important for anyone failing to get the BB bundle promised to  
insure that Telstra is not hanging on to the phone account  
afterwards without your knowledge. Sneaky biz.


I did, at one stage, suggest that since they'd offered me 8Mb  
broadband at a price, they could supply me 8Mb ADSL at that price


I swear I heard the operator choke  :-)

A Merry Christmas to all Muggers

Stewart

Re: Broadband connection

[Vladimir James]

Stuart's letter describes almost exactly what happened to me.

It's clear that Telstra's sales agents haven't a clue, or don't care  
about the realities of connectivity. Telstra must be held accountable  
for this.


It's important for anyone failing to get the BB bundle promised to  
insure that Telstra is not hanging on to the phone account afterwards  
without your knowledge. Sneaky biz.


Happy holidays,

Vlad James
on ISDN because even minimal BB is not available to all residents of  
the MBD


On 24, Dec 2006, at 6:04, Stewart Woods wrote:


We recently switched our home phone from Telstra over to a bundled
deal with Westnet.
In the following week we received no less than 5 phone calls from
Telstra offering all kinds of wonderful deals (Both net and phone)
for us to return.
On the 5th call, I actually paid a little attention and was offered
8Mb/10Gb limit cable broadband setup with no connection fee/free
modem along with a similarly enticing deal on the home phone

After an hour of discussion...(snipped)

Re: Subject: Broadband connection

[Chris Burton]

Stewart

Same happened to me down here in Busselton.

My response was the same as yours, as I am utterly sick of them and  
all the promises


'click'

I am on Oceanbroadband at the moment, a wireless service. it is very  
good, albeit a bit expensive  and with a low download limit


Kind regards to you and all way-muggers and have a top christmas

chris


On 23/12/2006, at 8:31 AM, Stewart Woods wrote:


On 23/12/2006, at 8:09 AM, bill parker wrote:
The Telstra sales pitch was VERY strong.   Are they worried about  
anything?


I wonder...

We recently switched our home phone from Telstra over to a bundled  
deal with Westnet.
In the following week we received no less than 5 phone calls from  
Telstra offering all kinds of wonderful deals (Both net and phone)  
for us to return.
On the 5th call, I actually paid a little attention and was offered  
8Mb/10Gb limit cable broadband setup with no connection fee/free  
modem along with a similarly enticing deal on the home phone


After an hour of discussion and numerous tape-recorded agreements,  
we were all set to go...


The phone switched over toTelstra about a week later, but after 2  
weeks still no word from them about the 'free professional cable  
installation' so I called them up


Long story short:

"No Sir, there is no cable coverage in your area so we cancelled  
the installation..."


In the end, a quick discussion (Get a reference number) with the  
Ombudsman was required to get Telstra NOT to charge for the phone  
calls made during the period of time we were connected...


And, if this needed a punchline, the day after we connected back  
with Westnet we got a phone call:


"Hello Mr. Woods, This is Telstra. We see you recently switched  
your phone over to another carrier. Let me tell you about the great  
cable broadband/phone bundle with have for you!"


Click.


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Re: Subject: Broadband connection

[Robert Howells]

On 23/12/2006, at 10:30 AM, Paul Doyle wrote:

That Telstra sounds like a company we should all rush out and buy  
shares in:-)



Steady there :
The government is committed to keepchanging the rules until  
the competitors

decide it is financially viable to catch up !

Witness the Price Fixing by the ACC : and although they are pushing  
Telstra product charges

 downwards the opposition still only wants to compete   selectively .

With Telstra charges allegedly   so high   you might think the  
competitors would flood in !  ?


Does not compute !


Bob

(Who is finding other companies to invest in ! )








On a less serious note I would like to squeeze in a quick thank you  
to all the wise contributors to this list. I seem to learn  
something new each day from you and I really appreciate that.


I wish a merry christmas to you all and a safe, happy, healthy and  
prosperous 2007 to you and your loved ones.


Paul Doyle

Re: Subject: Broadband connection

[Paul Doyle]

That Telstra sounds like a company we should all rush out and buy 
shares in:-)


On a less serious note I would like to squeeze in a quick thank you to 
all the wise contributors to this list. I seem to learn something new 
each day from you and I really appreciate that.


I wish a merry christmas to you all and a safe, happy, healthy and 
prosperous 2007 to you and your loved ones.


Paul Doyle

On 23 Dec 2006, at 10:58, Geoffrey & Barbara Maidment wrote:


Typical.

Barb


On 23/12/06 8:31 AM, "Stewart Woods" <[EMAIL PROTECTED]> wrote:


On 23/12/2006, at 8:09 AM, bill parker wrote:
The Telstra sales pitch was VERY strong.   Are they worried about
anything?

I wonder...

We recently switched our home phone from Telstra over to a bundled
deal with Westnet.
In the following week we received no less than 5 phone calls from
Telstra offering all kinds of wonderful deals (Both net and phone)
for us to return.
On the 5th call, I actually paid a little attention and was offered
8Mb/10Gb limit cable broadband setup with no connection fee/free
modem along with a similarly enticing deal on the home phone

After an hour of discussion and numerous tape-recorded agreements, we
were all set to go...

The phone switched over toTelstra about a week later, but after 2
weeks still no word from them about the 'free professional cable
installation' so I called them up

Long story short:

"No Sir, there is no cable coverage in your area so we cancelled the
installation..."

In the end, a quick discussion (Get a reference number) with the
Ombudsman was required to get Telstra NOT to charge for the phone
calls made during the period of time we were connected...

And, if this needed a punchline, the day after we connected back with
Westnet we got a phone call:

"Hello Mr. Woods, This is Telstra. We see you recently switched your
phone over to another carrier. Let me tell you about the great cable
broadband/phone bundle with have for you!"

Click.


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--
Geoffrey and Barbara Maidment
"Idleyld Farm"
477 Cowaramup Bay Road
Cowaramup 6284 Western Australia

ph/fx +61 8 9755 5265
e-mail <[EMAIL PROTECTED]>





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Re: Subject: Broadband connection

[Severin Crisp]

In contrast, I did the same switch from Telstra to Westnet a month or  
so back and had not one call from Telstra, though I expected an  
avalanche!

Severin Crisp

On 23/12/2006, at 9:31 AM, Stewart Woods wrote:


On 23/12/2006, at 8:09 AM, bill parker wrote:
The Telstra sales pitch was VERY strong.   Are they worried about  
anything?


I wonder...

We recently switched our home phone from Telstra over to a bundled  
deal with Westnet.
In the following week we received no less than 5 phone calls from  
Telstra offering all kinds of wonderful deals (Both net and phone)  
for us to return.
On the 5th call, I actually paid a little attention and was offered  
8Mb/10Gb limit cable broadband setup with no connection fee/free  
modem along with a similarly enticing deal on the home phone


After an hour of discussion and numerous tape-recorded agreements,  
we were all set to go...


The phone switched over toTelstra about a week later, but after 2  
weeks still no word from them about the 'free professional cable  
installation' so I called them up


Long story short:

"No Sir, there is no cable coverage in your area so we cancelled  
the installation..."


In the end, a quick discussion (Get a reference number) with the  
Ombudsman was required to get Telstra NOT to charge for the phone  
calls made during the period of time we were connected...


And, if this needed a punchline, the day after we connected back  
with Westnet we got a phone call:


"Hello Mr. Woods, This is Telstra. We see you recently switched  
your phone over to another carrier. Let me tell you about the great  
cable broadband/phone bundle with have for you!"


Click.


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   Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
   15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
email  mailto:[EMAIL PROTECTED]
  Web pages http://www.JennyCrisp.com.au
 & http://members.westnet.com.au/Crisp

Re: Subject: Broadband connection

[Geoffrey & Barbara Maidment]

Typical.

Barb


On 23/12/06 8:31 AM, "Stewart Woods" <[EMAIL PROTECTED]> wrote:

> On 23/12/2006, at 8:09 AM, bill parker wrote:
> The Telstra sales pitch was VERY strong.   Are they worried about
> anything?
> 
> I wonder...
> 
> We recently switched our home phone from Telstra over to a bundled
> deal with Westnet.
> In the following week we received no less than 5 phone calls from
> Telstra offering all kinds of wonderful deals (Both net and phone)
> for us to return.
> On the 5th call, I actually paid a little attention and was offered
> 8Mb/10Gb limit cable broadband setup with no connection fee/free
> modem along with a similarly enticing deal on the home phone
> 
> After an hour of discussion and numerous tape-recorded agreements, we
> were all set to go...
> 
> The phone switched over toTelstra about a week later, but after 2
> weeks still no word from them about the 'free professional cable
> installation' so I called them up
> 
> Long story short:
> 
> "No Sir, there is no cable coverage in your area so we cancelled the
> installation..."
> 
> In the end, a quick discussion (Get a reference number) with the
> Ombudsman was required to get Telstra NOT to charge for the phone
> calls made during the period of time we were connected...
> 
> And, if this needed a punchline, the day after we connected back with
> Westnet we got a phone call:
> 
> "Hello Mr. Woods, This is Telstra. We see you recently switched your
> phone over to another carrier. Let me tell you about the great cable
> broadband/phone bundle with have for you!"
> 
> Click.
> 
> 
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> Guidelines - 
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-- 
Geoffrey and Barbara Maidment
"Idleyld Farm"
477 Cowaramup Bay Road
Cowaramup 6284 Western Australia

ph/fx +61 8 9755 5265
e-mail <[EMAIL PROTECTED]>

Re: Subject: Broadband connection

[Stewart Woods]

On 23/12/2006, at 8:09 AM, bill parker wrote:
The Telstra sales pitch was VERY strong.   Are they worried about  
anything?


I wonder...

We recently switched our home phone from Telstra over to a bundled  
deal with Westnet.
In the following week we received no less than 5 phone calls from  
Telstra offering all kinds of wonderful deals (Both net and phone)  
for us to return.
On the 5th call, I actually paid a little attention and was offered  
8Mb/10Gb limit cable broadband setup with no connection fee/free  
modem along with a similarly enticing deal on the home phone


After an hour of discussion and numerous tape-recorded agreements, we  
were all set to go...


The phone switched over toTelstra about a week later, but after 2  
weeks still no word from them about the 'free professional cable  
installation' so I called them up


Long story short:

"No Sir, there is no cable coverage in your area so we cancelled the  
installation..."


In the end, a quick discussion (Get a reference number) with the  
Ombudsman was required to get Telstra NOT to charge for the phone  
calls made during the period of time we were connected...


And, if this needed a punchline, the day after we connected back with  
Westnet we got a phone call:


"Hello Mr. Woods, This is Telstra. We see you recently switched your  
phone over to another carrier. Let me tell you about the great cable  
broadband/phone bundle with have for you!"


Click.

Subject: Broadband connection

[bill parker]

WAMUG Mailing List Digest #1236
 1) Broadband connection
by bill parker <[EMAIL PROTECTED]>
 2) Kev's new iMac
by Paul Weaver <[EMAIL PROTECTED]>
 3) Re: Security package
by Ronda Brown <[EMAIL PROTECTED]>
 4) Re: Security package
by Lloyd White <[EMAIL PROTECTED]>
 5) Re: Broadband connection
by Paul <[EMAIL PROTECTED]>
 6) Re: airport strangeness
by Edward Arrowsmith <[EMAIL PROTECTED]>
 7) Re: Kev's new iMac
by J Philippe Chaperon <[EMAIL PROTECTED]>
 8) Re: Broadband connection
by Robert Howells <[EMAIL PROTECTED]>

bill parker wrote:

 Dear wamuggers,

 I use internet connections in two locations.I have a westnet BB

 > connection in one location and in the second I can only use dial-up at
 > present. Westnet have started to char


SNIP




Hi Bill

Westnet recently informed us of the changes they are about to make to
their BB accounts.
We aren't happy.

Sure they have great service, but that merely means to me they are
pleasant and genuinely helpful when I need it.
I don't need it that much.

To cut a long story short I've been scouring all the ADSL 2+ providers
around, as that now appears to be cheaper than ADSL.
I've chosen Amcom, formerly Amnet which was formerly Arachnet I believe.
Fingers crossed ;-)
I got lucky and found a modem on eBay for $50, although it hasn't shown
up yet...

Internode did look slightly better but they said they couldn't supply me
here in Beaconsfield coming through the Fremantle exchange whereas Amcom
said they can. Does that mean Internode have no equipment in my
exchange? Not sure.

I hope I no longer need the levels of service that Westnet supplies, I
just cant justify the cost difference now.
I'll miss them.

I choose to blame Telstra for these prices ;-)



Cheers and a Merry Christmas to all Wamuggers!

Paul

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In-R





 > Hi Bill


 Westnet recently informed us of the changes they are about to make 
 to their BB accounts.

 We aren't happy.

 Sure they have great service, but that merely means to me they are 
 pleasant and genuinely helpful when I need it. I don't need it that 
 much.



 > To c


SNIP



er some
days later .
They send an acknowledgement almost immediately with a case number
but don't hold your breath for a real response .

If you try to phone expect to wait on forone halfto   an
hour to hear a real voice !


IF , that's IF ... your phone is connected at an Exchange that is 
Amnet enabled

  you can get a good price for a   8 / 1 meg  ADSL  ( $49 for 10 MB )

but IF you are on any other exchange expect to pay Amcom a lot more 
for the same
ADSL 8 /1 meg .  ( $85 ) ( That's me at Ballajura , so I am sticking 
with my 1500/256  ADSL )



<http://www.amnet.com.au/>


HTH

Bob





 Fingers crossed ;-)
 I got lucky and found a modem on eBay for $50, although it hasn't 
 shown up yet...


 Internode did look slightly better but they said they couldn't 
 supply me here in Beaconsfield coming through the Fremantle 
 exchange whereas Amcom said they can. Does that mean Internode have 
 no equipment in my exchange? Not sure.


 I hope I no longer need the levels of service that Westnet 
 supplies, I just cant justify the cost difference now.

 I'll miss them.

 I choose to blame Telstra for these prices ;-)

 >
 >



Thanks all for helpful comment.

Turns out that I had NOT read Westnet's charge introduction for 
dial-up - I though it was still FOC along with the BB charges.



So here's the findings after a morning on the phone to Westnet, 
Telstra and Optus.


Anyone who is located in "regional 1"  qualifiies fro Free modem, 
free set-up and 50% off for first sixmonths.   That's the government 
rebate.


Westnet is offering dial up at $29.95 a month.

A home/lite (sic)/light  call it what you will low level BB 
connection is variously between $30 and $40 a month.


The Telstra sales pitch was VERY strong.   Are they worried about anything?


Choice was actually of no help at all strangely.



Bill

Re: Broadband connection

[Robert Howells]

On 22/12/2006, at 2:29 PM, Paul wrote:



Hi Bill

Westnet recently informed us of the changes they are about to make  
to their BB accounts.

We aren't happy.

Sure they have great service, but that merely means to me they are  
pleasant and genuinely helpful when I need it. I don't need it that  
much.


To cut a long story short I've been scouring all the ADSL 2+  
providers around, as that now appears to be cheaper than ADSL.
I've chosen Amcom, formerly Amnet which was formerly Arachnet I  
believe.


Just a small correction there !Amnet and Amcom were doing there  
own thing

and then bought Arachnet !

Arachnet was a very helpful go ahead small company and I enjoyed  
there service !


When Amcom trook over the service disappeared .

My experience .. If I email for support theymight answer some  
days later .

They send an acknowledgement almost immediately with a case number
but don't hold your breath for a real response .

If you try to phone expect to wait on forone halfto   an 
hour to hear a real voice !


IF , that's IF ... your phone is connected at an Exchange that is  
Amnet enabled

 you can get a good price for a   8 / 1 meg  ADSL  ( $49 for 10 MB )

but IF you are on any other exchange expect to pay Amcom a lot more  
for the same
ADSL 8 /1 meg .  ( $85 ) ( That's me at Ballajura , so I am sticking  
with my 1500/256  ADSL )






HTH

Bob





Fingers crossed ;-)
I got lucky and found a modem on eBay for $50, although it hasn't  
shown up yet...


Internode did look slightly better but they said they couldn't  
supply me here in Beaconsfield coming through the Fremantle  
exchange whereas Amcom said they can. Does that mean Internode have  
no equipment in my exchange? Not sure.


I hope I no longer need the levels of service that Westnet  
supplies, I just cant justify the cost difference now.

I'll miss them.

I choose to blame Telstra for these prices ;-)



Cheers and a Merry Christmas to all Wamuggers!

Paul

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Re: Broadband connection

[Paul]

bill parker wrote:

Dear wamuggers,

I use internet connections in two locations.I have a westnet BB 
connection in one location and in the second I can only use dial-up at 
present. Westnet have started to charge by the minute for that - 
unacceptable!


The second location is is "regional 1", being outside the metro area 
towards Northam.   The telephone is OK for ADSL.


Download speed not crtitical and 500MB download limit a month is heaps.


What's the best way to go get round Westnet impost for dail-up at 
location 2?


Do I qualify for any rebate?


Seems from looking at Whirlpool that the choice is massive and the 
prices are all very similar.



Internode seems to be in favour.   Any experiences?


Bill



Hi Bill

Westnet recently informed us of the changes they are about to make to 
their BB accounts.

We aren't happy.

Sure they have great service, but that merely means to me they are 
pleasant and genuinely helpful when I need it.

I don't need it that much.

To cut a long story short I've been scouring all the ADSL 2+ providers 
around, as that now appears to be cheaper than ADSL.
I've chosen Amcom, formerly Amnet which was formerly Arachnet I believe. 
Fingers crossed ;-)
I got lucky and found a modem on eBay for $50, although it hasn't shown 
up yet...


Internode did look slightly better but they said they couldn't supply me 
here in Beaconsfield coming through the Fremantle exchange whereas Amcom 
said they can. Does that mean Internode have no equipment in my 
exchange? Not sure.


I hope I no longer need the levels of service that Westnet supplies, I 
just cant justify the cost difference now.

I'll miss them.

I choose to blame Telstra for these prices ;-)



Cheers and a Merry Christmas to all Wamuggers!

Paul

Broadband connection

[bill parker]

Dear wamuggers,

I use internet connections in two locations.I have a westnet BB 
connection in one location and in the second I can only use dial-up 
at present. Westnet have started to charge by the minute for that 
- unacceptable!


The second location is is "regional 1", being outside the metro area 
towards Northam.   The telephone is OK for ADSL.


Download speed not crtitical and 500MB download limit a month is heaps.


What's the best way to go get round Westnet impost for dail-up at location 2?

Do I qualify for any rebate?


Seems from looking at Whirlpool that the choice is massive and the 
prices are all very similar.



Internode seems to be in favour.   Any experiences?


Bill

Re: Dropouts on broadband connection - a solution

[James Devenish]

Hi,

As mentioned, there are fundamental physical reasons why twisted
signal pairs (and Cat 5 contains several) create superior immunity to
noise even without additional shielding or screening. As a bonus, for
peace of mind, also note that twisted pairs are superior at not
radiating their own noise to other systems.

James.

Re: Dropouts on broadband connection - a solution

[Robert Howells]

HI Tim,

As a Senior Telstra Technical officer responsible for fixing  " odd " 
faults,

some 25 years ago I was prompted to Test a " Flat " extension cord in
comparison with a " round " extension cord to ascertain the difference 
in

CROSSTALK .

The flat cable was absolutely " YUK " and responsible for all sorts of 
problems.


It amazes me that so much of it is seen in shops when I know it's design
can cause so much trouble.

So I am not surprised at your results.  The " flat " cable is only good 
in one circumstance :
that is when you absolutely have to run a cable under carpet in a foot 
traffic area .


All other times pick the round telephone cable or something like cat5  
which

do have twisted wires inside the sheath of the cable.

Cheers

Bob


On 16 Jul 2006, at 10:05 AM, Tim Law wrote:


Hi,

I have a DSLAM service with iinet, and prior to that with Highway1. 
Over the

last year or so I've been getting increasing numbers of dropouts on the
broadband connection, which would be obvious when Entourage would go 
seeking
to download mail and not get through - giving an annoying clunk clunk 
alert

noise. I also wasn't getting much speed through the broadband.

Checking the log, I'd be connected for five minutes, sometimes a few 
hours,

sometimes lots of hours, but mostly it would dropout at least each half
hour. Annoying...

Lots of trying to trace the problems, resetting modems, replacing 
modems,
resetting OSX software, placing the modem within 2m of the Telstra 
outlet,
replacing filters and the problem remained. A Telstra tech came to 
check
line noise and commented on the flat cable I had around the place, 
leading
from my single Telstra wall outlet to various phone connections. He 
said it

'could' be picking up interference like an antenna and not helping the
dropouts. These dropouts would happen more after I had been using the
landline phone and I always thought there was a landline fault outside 
my

home.

The flat cable all looked in good nick, but I was getting desperate, 
so out
I went and bought a 100m roll of Cat5 cable, a nifty crimping tool and 
heaps
of connectors - oh and two pairs of Uniden digital phones, one for the 
VOIP

line outgoing calls and one pair for incoming landline calls.

Now I have no dropouts, and lots of spare Cat5 cable having only used 
30m.

It seems the twisted pairs of the Cat5 cable are very good at limiting
interference, but I never worked out where this interference was coming
from, it's just fixed.

Thought this might be helpful to others with similar problems.

Tim



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Dropouts on broadband connection - a solution

[Tim Law]

Hi,

I have a DSLAM service with iinet, and prior to that with Highway1. Over the
last year or so I've been getting increasing numbers of dropouts on the
broadband connection, which would be obvious when Entourage would go seeking
to download mail and not get through - giving an annoying clunk clunk alert
noise. I also wasn't getting much speed through the broadband.

Checking the log, I'd be connected for five minutes, sometimes a few hours,
sometimes lots of hours, but mostly it would dropout at least each half
hour. Annoying...

Lots of trying to trace the problems, resetting modems, replacing modems,
resetting OSX software, placing the modem within 2m of the Telstra outlet,
replacing filters and the problem remained. A Telstra tech came to check
line noise and commented on the flat cable I had around the place, leading
from my single Telstra wall outlet to various phone connections. He said it
'could' be picking up interference like an antenna and not helping the
dropouts. These dropouts would happen more after I had been using the
landline phone and I always thought there was a landline fault outside my
home. 

The flat cable all looked in good nick, but I was getting desperate, so out
I went and bought a 100m roll of Cat5 cable, a nifty crimping tool and heaps
of connectors - oh and two pairs of Uniden digital phones, one for the VOIP
line outgoing calls and one pair for incoming landline calls.

Now I have no dropouts, and lots of spare Cat5 cable having only used 30m.
It seems the twisted pairs of the Cat5 cable are very good at limiting
interference, but I never worked out where this interference was coming
from, it's just fixed.

Thought this might be helpful to others with similar problems.

Tim