Re: Is iiNet Broadband OK?

[Chris Burton]

Hi

I had applied to Informed Technology in December for broadband, and was 
told that I cant have it as my phone line is not able to support the 
higher speeds??! I live in Mullaloo, just up the road from Hillarys and 
Padbury.  Has anyone else experienced this? Does it mean I will cant 
have broadband until my phoneline is upgraded or something?


regards

chris


On Thursday, January 15, 2004, at 09:05  AM, Murdoch Allen wrote:

Rod  so was I but alas times have changed I am now with westnet on 
broadband as they were about $100 cheaper than iinet and they actually 
answered the phone when I rang  wgen I finally got through to iinet 
the woman weasnt sure of what she was doing never mind upgrading my 
accoun and was going to e-mail me all the details which was 4 months 
ago and still havent got so i went to westnet got all the details 
faxed thru 4 minutes after phonecall and have been blissfully online 
with them since on broadband


ps I dont get any spam mail like i was getting at iinet either
On 14 Jan 2004, at 12:44 PM, Rod Blitvich wrote:


Hi WAMUGers
I have been away for the last 6 months and have just re-subscribed.

I am considering upgrading my dial-up connection to Broadband.
I am looking at iiNet's Blink 512 lite.

I have searched your archives and found a warning from Matthew H 
against

iiNet.

Any advice regarding Braodband/Mac/iiNet etc would be gratefully 
appreciated

please.

I have been with iiNet since they were in a garage in Hillarys and 
would

like to stay with them if possible.

Ta
Rod Blitvich
--

Rod BLITVICH   Head of Learning Technologies Balcatta Senior High 
School

Apple Educator of Excellence 2002 - 2003
Amy and Sam's Dad
[EMAIL PROTECTED]0409 681 256
http://www.apple.com.au/education/k12/aee/bios/homepage.html
http://www.apple.com.au/education/hed/products/ibook/balcatta.html

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Re: Is iiNet Broadband OK?

[Phil Goodall-Smith]

On 15/01/2004, at 9:05 AM, Murdoch Allen wrote:

Rod  so was I but alas times have changed I am now with westnet on 
broadband as they were about $100 cheaper than iinet and they actually 
answered the phone when I rang  wgen I finally got through to iinet 
the woman weasnt sure of what she was doing never mind upgrading my 
accoun and was going to e-mail me all the details which was 4 months 
ago and still havent got so i went to westnet got all the details 
faxed thru 4 minutes after phonecall and have been blissfully online 
with them since on broadband


ps I dont get any spam mail like i was getting at iinet either
On 14 Jan 2004, at 12:44 PM, Rod Blitvich wrote:



I to have recently migrated to Westnet from iinet and the difference is 
a breath of fresh air...  Not that I have had many questions but when I 
have phoned them,  I get straight through to a person who has always 
been very helpful AND they follow-through and follow-up any problems.  
I also was getting many spam emails via iinet (who must have sold on my 
address).  With Westnet I have not had one!


Unfortunately big can sometimes mean being complaisant and the power of 
advertising can be the reason for iinet's success rather than the 
quality of the product and the service offered.  Sometimes people just 
assume because the masses use it, it must be good.  That's not true of 
us of course otherwise we would all have PC's,  but we know better


You really don't get any better publicity than word of mouth,  that's 
why I am sending this.  It's ore to promote the positives of Westnet 
than to burn iinet.



Phil

Re: Is iiNet Broadband OK?

[Murdoch Allen]

Rod  so was I but alas times have changed I am now with westnet on 
broadband as they were about $100 cheaper than iinet and they actually 
answered the phone when I rang  wgen I finally got through to iinet the 
woman weasnt sure of what she was doing never mind upgrading my accoun 
and was going to e-mail me all the details which was 4 months ago and 
still havent got so i went to westnet got all the details faxed thru 4 
minutes after phonecall and have been blissfully online with them since 
on broadband


ps I dont get any spam mail like i was getting at iinet either
On 14 Jan 2004, at 12:44 PM, Rod Blitvich wrote:


Hi WAMUGers
I have been away for the last 6 months and have just re-subscribed.

I am considering upgrading my dial-up connection to Broadband.
I am looking at iiNet's Blink 512 lite.

I have searched your archives and found a warning from Matthew H 
against

iiNet.

Any advice regarding Braodband/Mac/iiNet etc would be gratefully 
appreciated

please.

I have been with iiNet since they were in a garage in Hillarys and 
would

like to stay with them if possible.

Ta
Rod Blitvich
--

Rod BLITVICH   Head of Learning Technologies Balcatta Senior High 
School

Apple Educator of Excellence 2002 - 2003
Amy and Sam's Dad
[EMAIL PROTECTED]0409 681 256
http://www.apple.com.au/education/k12/aee/bios/homepage.html
http://www.apple.com.au/education/hed/products/ibook/balcatta.html

---

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Re: Is iiNet Broadband OK?

[Paul Kitchener]

From: [EMAIL PROTECTED]
To: wamug@wamug.org.au, 
Subject: Re: Is iiNet Broadband OK?
Date: Wed, 14 Jan 2004 14:26:06 +0800

>Rod
>
>I would recommending that you go with iinet for your broadband
>connection. The connection has been 100% reliable for me with no
>glitches at all. Like you, I have been with them since they started
>up in Hillarys
>
>No matter what you buy in the world you will always hear someone
>advise against it. Ask your self why iinet have been so successful
>in the market place.
>
>Dave Watkins
>
>

I am also asking myself why microsoft is so successful, I hope some
of the same answers dont apply to iiNet

;o)

Paul

Re: Is iiNet Broadband OK?

[Craig Ringer]

Luke Brown wrote:

good point, different users do/dont need support with their account ;)


Indeed. Generally, all I need to know is "is there a fault at your end; 
what is it, and when will it be fixed?". Being told "Click start, then 
settings..." is REALLY INFURIATING when I've done a tcpdump of eth1 and 
can _watch_ my PADI packets go out and be answered by a PADT instead of 
a PADO ... *sigh*. Especially since my firewall most definitely lacks a 
"start" button. Being put on hold for 3/4 of an hour only to be told 
"yeah, telstra killed the DSLAM again and don't know when they'll have 
it fixed" is rather annoying, too. If, of course, the support person 
even knows what a DSLAM is.


WestNet (who I use at home) are very good about putting up _useful_ 
recorded messages when there's a fault, so I rarely need to talk to 
support at all. When I do, I leave a message and they call me back - no 
hold times. They really do call back, too. Unlike the iISP I use at 
work, who "are currently experiencing technical difficulties" but choose 
not to say /what/ difficulties until you get a support person - who may 
not know anyway. And that's if the line isn't _engaged_.


Getting in touch with isp's for other matters is also important in my 
experience, like being able to talk to someone that understands what a 
traceroute is when you suspect one of their links is broken or being able 
to talk to someone when your CC gets billed double :)


"Umm... what's an MX record? I don't think we support those."
(*sound of person on other end of phone gnawing on arm*)

I guess with the reliability of service being provided and the 
features/prices becoming so similar, support is really one of the 
last metrics to measure a good isp :)


Mail servers, too. The reliability of the basic connectivity seems to be 
determined largely by Telstra's present level of incompetence, but the 
mail servers can be a big difference between ISPs. I don't use ISP mail 
servers anymore, having long since given up in frustration, but if you 
need to it's a good idea to find out who is reliable.


Craig Ringer

Re: Is iiNet Broadband OK?

[Luke Brown]

> Since I own a Mac and use a good ISP, I have no need to ring the support line.
> 
> Nearly did not send the above statement, was thinking the dog may
> come back and bite me, I will take the chance. 

good point, different users do - dont need support with their account ;)

Getting in touch with isp's for other matters is also important in my 
experience, like being able to talk to someone that understands what a 
traceroute is when you suspect one of their links is broken or being able 
to talk to someone when your CC gets billed double :)

I guess with the reliability of service being provided and the 
features/prices becoming so similar, support is really one of the 
last metrics to measure a good isp :)

--
luke 

Re: Is iiNet Broadband OK?

[David Watkins]

Luke

Since I own a Mac and use a good ISP, I have no need to ring the support line.

Nearly did not send the above statement, was thinking the dog may
come back and bite me, I will take the chance. 

Dave

 Might pay to make a quick call to one of the isp's support lines then to
 iiNets to compare before your sign up :)

 --
 luke

Re: Is iiNet Broadband OK?

[James Mandy]

Indeed iinet is good.

I too have been a customer since 94' ish, however when they couldnt provide
DSL how I wanted it, I went to westnet. I required a static IP and my class
C to be routed, I also wanted a bridged connection. iiNet were not flexible,
so I moved. I've not had any downtime in over a year... :)

James

- Original Message -
From: David Watkins <[EMAIL PROTECTED]>
To: WAMUG Mailing List 
Sent: Wednesday, January 14, 2004 2:26 PM
Subject: Re: Is iiNet Broadband OK?


> Rod
>
> I would recommending that you go with iinet for your broadband
> connection. The connection has been 100% reliable for me with no
> glitches at all. Like you, I have been with them since they started
> up in Hillarys
>
> No matter what you buy in the world you will always hear someone
> advise against it. Ask your self why iinet have been so successful
> in the market place.
>
> Dave Watkins
>
>
>
> At 12:44 PM +0800 14/1/04, Rod Blitvich wrote:
>  Hi WAMUGers
>  I have been away for the last 6 months and have just re-subscribed.
>
>  I am considering upgrading my dial-up connection to Broadband.
>  I am looking at iiNet's Blink 512 lite.
>
>  I have searched your archives and found a warning from Matthew H against
>  iiNet.
>
>  Any advice regarding Braodband/Mac/iiNet etc would be gratefully
appreciated
>  please.
>
>  I have been with iiNet since they were in a garage in Hillarys and would
>  like to stay with them if possible.
>
>  Ta
>  Rod Blitvich
>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Unsubscribe - <mailto:[EMAIL PROTECTED]>
>
> WAMUG is powered by Stalker CommuniGatePro

Re: Is iiNet Broadband OK?

[Luke Brown]

On Wed, 14 Jan 2004, David Watkins wrote:

> Rod
> 
> I would recommending that you go with iinet for your broadband
> connection. The connection has been 100% reliable for me with no
> glitches at all. Like you, I have been with them since they started
> up in Hillarys

padbury even :)

> No matter what you buy in the world you will always hear someone
> advise against it. Ask your self why iinet have been so successful
> in the market place.

erm, cause they bought up all their competition?

iiNet is a good ISP, however some other local companies 
such as Westnet and Arachnet are very good value and in my experience 
offer far superior support both in terms of content and availabilty.

Might pay to make a quick call to one of the isp's support lines then to 
iiNets to compare before your sign up :)

--
luke

Re: Is iiNet Broadband OK?

[David Watkins]

Rod

I would recommending that you go with iinet for your broadband
connection. The connection has been 100% reliable for me with no
glitches at all. Like you, I have been with them since they started
up in Hillarys

No matter what you buy in the world you will always hear someone
advise against it. Ask your self why iinet have been so successful
in the market place.

Dave Watkins



At 12:44 PM +0800 14/1/04, Rod Blitvich wrote:
 Hi WAMUGers
 I have been away for the last 6 months and have just re-subscribed.

 I am considering upgrading my dial-up connection to Broadband.
 I am looking at iiNet's Blink 512 lite.

 I have searched your archives and found a warning from Matthew H against
 iiNet.

 Any advice regarding Braodband/Mac/iiNet etc would be gratefully appreciated
 please.

 I have been with iiNet since they were in a garage in Hillarys and would
 like to stay with them if possible.

 Ta
 Rod Blitvich

Is iiNet Broadband OK?

[Rod Blitvich]

Hi WAMUGers
I have been away for the last 6 months and have just re-subscribed.

I am considering upgrading my dial-up connection to Broadband.
I am looking at iiNet's Blink 512 lite.

I have searched your archives and found a warning from Matthew H against
iiNet.

Any advice regarding Braodband/Mac/iiNet etc would be gratefully appreciated
please.

I have been with iiNet since they were in a garage in Hillarys and would
like to stay with them if possible.

Ta
Rod Blitvich
-- 

Rod BLITVICH   Head of Learning Technologies Balcatta Senior High School
Apple Educator of Excellence 2002 - 2003
Amy and Sam's Dad 
[EMAIL PROTECTED]0409 681 256
http://www.apple.com.au/education/k12/aee/bios/homepage.html
http://www.apple.com.au/education/hed/products/ibook/balcatta.html

---

If at first you don't succeed, then skydiving isn't for you.