Re: MYOB Problems with MacPro laptop
Running 10.6.7. Has tried a reinstall and no Exotic Apps! I've just Googled Problems with MYOB Account Edge V9.6 for Mac and there appear to be others with Compatibility Problems! On 19/07/2011, at 12:17 PM, cm wrote: Hi Robert, The answer may lie in the log files which can be accessed in the Console.app Applications Utilities Console.app But before going down that road MYOB is definitely responsible. I can't quote the actual law (in Canada it's the 'Sales of Goods Act') but if you sell a product that does not perform the function for which it is designed the purchaser is entitled to full refund. The accountant probably doesn't want a refund but I think he should be more assertive with MYOB. However, if that is not the path he wishes to follow, see if the log files offer a clue as to why the app isn't launching. What version OS X does he have and is it a standard install -- in that has he installed any exotic apps as yet? Cheers, Carlo On 2011-07-19, at 12:02, Robert Miller-Eves wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
I've seen a problem before with MYOB files on Mac that couldn't be opened (after coming back from a stint on a Windows PC), and this was the work around. Basically in the Open dialog box, there was a selection for file types, using the one that says 'All readable files' allowed the MYOB file to be opened normally. Glenn Nicholas OM4 :: On 19 July 2011 12:02, Robert Miller-Eves bobme...@highway1.com.au wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
Thanks Glenn! However,He can't get v9 to start up so how can he Instruct it to open all readable files? On 19/07/2011, at 2:28 PM, Glenn Nicholas wrote: I've seen a problem before with MYOB files on Mac that couldn't be opened (after coming back from a stint on a Windows PC), and this was the work around. Basically in the Open dialog box, there was a selection for file types, using the one that says 'All readable files' allowed the MYOB file to be opened normally. Glenn Nicholas OM4 :: On 19 July 2011 12:02, Robert Miller-Eves bobme...@highway1.com.au wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
Hi Robert I am bookkeeper and have migrated quite a few MYOB files to mac format. You can email me off list as I would be happy to help your bookkeeper with any assistance I can offer. Cheers Janis On 20/07/2011, at 6:49 AM, Robert Miller-Eves wrote: Thanks Glenn! However,He can't get v9 to start up so how can he Instruct it to open all readable files? On 19/07/2011, at 2:28 PM, Glenn Nicholas wrote: I've seen a problem before with MYOB files on Mac that couldn't be opened (after coming back from a stint on a Windows PC), and this was the work around. Basically in the Open dialog box, there was a selection for file types, using the one that says 'All readable files' allowed the MYOB file to be opened normally. Glenn Nicholas OM4 :: On 19 July 2011 12:02, Robert Miller-Eves bobme...@highway1.com.au wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
MYOB Problems with MacPro laptop
My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
Hi Robert, The answer may lie in the log files which can be accessed in the Console.app Applications Utilities Console.app But before going down that road MYOB is definitely responsible. I can't quote the actual law (in Canada it's the 'Sales of Goods Act') but if you sell a product that does not perform the function for which it is designed the purchaser is entitled to full refund. The accountant probably doesn't want a refund but I think he should be more assertive with MYOB. However, if that is not the path he wishes to follow, see if the log files offer a clue as to why the app isn't launching. What version OS X does he have and is it a standard install -- in that has he installed any exotic apps as yet? Cheers, Carlo On 2011-07-19, at 12:02, Robert Miller-Eves wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
Hi Robert, To add to Carlo’s comments, has he tried re-installing AccountEdge, it sounds like it hasn’t installed fully or correctly. Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.6.8 Snow Leopard Windows 7 Ultimate (under sufferance) On 19/07/2011, at 12:17 PM, cm wrote: Hi Robert, The answer may lie in the log files which can be accessed in the Console.app Applications Utilities Console.app But before going down that road MYOB is definitely responsible. I can't quote the actual law (in Canada it's the 'Sales of Goods Act') but if you sell a product that does not perform the function for which it is designed the purchaser is entitled to full refund. The accountant probably doesn't want a refund but I think he should be more assertive with MYOB. However, if that is not the path he wishes to follow, see if the log files offer a clue as to why the app isn't launching. What version OS X does he have and is it a standard install -- in that has he installed any exotic apps as yet? Cheers, Carlo On 2011-07-19, at 12:02, Robert Miller-Eves wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: MYOB Problems with MacPro laptop
I know nothing about MYOB - can't help there. I would suggest an appointment with the genius bar at Apple in the city. It is free and they will tell you immediately if it is hardware or software and who to blame for the fix. Regards, Eugene -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au inline: (null) 4.tiff On 19/07/2011, at 12:02 PM, Robert Miller-Eves wrote: My bookeeper (a long time Windoze user) recently purchased a Mac laptop pro with a view to migrating across to our wondrous System!. He installed MYOB Account Edge V9.6 so that he could view my business file. The programme refuses to even open ,let alone open my ,or any of his other MYOB files. He tells me that MYOB won't offer any help 'cos they say it's a Mac problem,JB Hi Fi,from whom he purchased the Mac,are not interested either,and,of course Mac Support say it's a MYOB problem. The poor man is at his wits end and is now regretting his adventure into MacLand! Can any of you chaps offer any advice -it would be a shame to lose him back to Windoze. Robert Miller-Eves North Fremantle Leadlights bobme...@highway1.com.au Phone 0411618793 Website :- http://gallery.me.com/northfrem.leadlights -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
