Re: RANT WARNING! iiNet NBN

[Stephen Chape]

Struth Michael !
My ADSL2 speed is about 11/0.9 so that is pretty poor for NBN.

I am pretty happy with my ADSL2 speed and don’t really need NBN.
But looks like we don’t get to choose when the time comes.

> On 18 Feb 2019, at 9:23 am, Michael Hawkins 
>  wrote:
> 
> Our iPrimus experience in Doubleview, about 200 m from the node, has been 
> atrocious with download speeds of 0.10Mbps. Not at peak times, I hasten to 
> add. That “speed” was a 5:56AM. After we complained the download speed went 
> up to 35.5Mbps but as I write this it is down to 11.0 with an upload speed of 
> 0.91.
> 
> Cheers,
> 
> Michael Hawkins
> 
> 
> 
>> On 18 Feb 2019, at 7:53 am, Peter Hinchliffe > > wrote:
>> 
>> I have to add my endorsement for Telstra’s service as well, although I must 
>> say up front that we were transitioning from Foxtel Cable to Foxtel NBN, so 
>> there was very little to change in the way of infrastructure since they are 
>> using essentially the same cable technology. Nonetheless, apart from a few 
>> early teething problems, the move to NBN has been quite painless and well 
>> supported. 
>> 
>>> On 17 Feb 2019, at 5:40 pm, Stephen Chape >> > wrote:
>>> 
>>> That has given me great confidence in the Telstra move to NBN.
>>> Thank you Robin.
>>> 
>>> I moved reluctantly from Westnet to Telstra 9 years ago when I moved house.
>>> I had been very satisfied with Westnet until I moved house.
>>> But Westnet could not offer me high speed ADSL at the time and Telstra 
>>> could.
>>> Something to do with the local Phone Sub Station ?
>>> In fact it was Westnet that suggested I should move to Telstra (which 
>>> surprised me at the time).
>>> 
>>> Anyway I have had the most wonderful experience with Telstra since then.
>>> I have rarely had to contact them with an issue.
>>> But when I have they have been very helpful, quick and efficient.
>>> 
>>> On the other hand, my step daughter is with Westnet.
>>> She has me as a contact on her Westnet account because she is not very 
>>> “tech savvy”.
>>> During the past couple of years I have had the most horrendous dealings 
>>> with Westnet on her behalf.
>>> I dread each time she has a Westnet issue and asks me to resolve it for her.
>>> 
>>> I have tried to talk her into going Telstra to make my life easier, but she 
>>> is not keen on change.
>>> 
>>> I have to say I cannot speak highly enough of Telstra.
>>> 
 On 17 Feb 2019, at 5:09 pm, Robin Belford >>> > wrote:
 
 Switching to NBN - 
 Here in Busselton, after 24 years with Westnet, with the disconnection of 
 the analogue phone service imminent I signed up with Telstra for an NBN 
 internet service.
 This consolidated all our fixed and mobile phones and now our internet 
 with one provider. 
 (I did start with Westnet, but they were unable to give any coherent 
 service offerings or timings and I moved on.)
 The deal with Telstra was done in Dec 2017 and the change over date 
 scheduled for 19 Feb 2018. 
 The modem arrived in early-January and I immediately replaced my existing 
 ADSL modem with the new VDSL modem, configured it for my existing Westnet 
 account, and continued as usual.
 On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) 
 around the corner and switched switched us over.
 Only later that day when I thought to check the speed did I realised that 
 we were now on the Telstra service using the NBN and getting 15 times the 
 previous download speed.
 In a word - seamless!
 It’s been working flawlessly ever since.
 That’s the country life for you.
 
 ymmv.
 
 Regards
 
 Robin 
 
> On 17 Feb 2019, at 11:27 am, Susan Hastings  > wrote:
> 
> We had a fairly easy ride with Iinet side of things for the switch to 
> NBN, any holdups were with NBNco. As we’ve been on for a year or more the 
> pain of switchover is long forgotten. Iinet have also been reliable with 
> phone support over the years. No complaints here.
> 
> Sent from my iPad
> 
>> On 17 Feb 2019, at 11:18 am, Peter Curtis > > wrote:
>> 
>> Hi
>> We had to go on the NBN shortly and on my brother in law’s 
>> recommendation I tried Aussie Broadband. The result has been fantastic! 
>> Cheaper, guaranteed Australian call centre (which makes a huge 
>> difference being older and deafer), constant updates of what is going on 
>> (whilst connecting) Since connecting absolutely no problems at all. I 
>> still keep waiting for the catch, but so far, none. Perhaps I was just 
>> lucky, but I’m sold.
>> Kind regards
>> Peter
>> 
>>> On 17 Feb 2019, at 8:50 am, Rod Blitvich >> > wrote:
>>> 
>>> Sorry - smoke coming out of my ears

Re: RANT WARNING! iiNet NBN

[Michael Hawkins]

Our iPrimus experience in Doubleview, about 200 m from the node, has been 
atrocious with download speeds of 0.10Mbps. Not at peak times, I hasten to add. 
That “speed” was a 5:56AM. After we complained the download speed went up to 
35.5Mbps but as I write this it is down to 11.0 with an upload speed of 0.91.

Cheers,

Michael Hawkins



> On 18 Feb 2019, at 7:53 am, Peter Hinchliffe  
> wrote:
> 
> I have to add my endorsement for Telstra’s service as well, although I must 
> say up front that we were transitioning from Foxtel Cable to Foxtel NBN, so 
> there was very little to change in the way of infrastructure since they are 
> using essentially the same cable technology. Nonetheless, apart from a few 
> early teething problems, the move to NBN has been quite painless and well 
> supported. 
> 
>> On 17 Feb 2019, at 5:40 pm, Stephen Chape > > wrote:
>> 
>> That has given me great confidence in the Telstra move to NBN.
>> Thank you Robin.
>> 
>> I moved reluctantly from Westnet to Telstra 9 years ago when I moved house.
>> I had been very satisfied with Westnet until I moved house.
>> But Westnet could not offer me high speed ADSL at the time and Telstra could.
>> Something to do with the local Phone Sub Station ?
>> In fact it was Westnet that suggested I should move to Telstra (which 
>> surprised me at the time).
>> 
>> Anyway I have had the most wonderful experience with Telstra since then.
>> I have rarely had to contact them with an issue.
>> But when I have they have been very helpful, quick and efficient.
>> 
>> On the other hand, my step daughter is with Westnet.
>> She has me as a contact on her Westnet account because she is not very “tech 
>> savvy”.
>> During the past couple of years I have had the most horrendous dealings with 
>> Westnet on her behalf.
>> I dread each time she has a Westnet issue and asks me to resolve it for her.
>> 
>> I have tried to talk her into going Telstra to make my life easier, but she 
>> is not keen on change.
>> 
>> I have to say I cannot speak highly enough of Telstra.
>> 
>>> On 17 Feb 2019, at 5:09 pm, Robin Belford >> > wrote:
>>> 
>>> Switching to NBN - 
>>> Here in Busselton, after 24 years with Westnet, with the disconnection of 
>>> the analogue phone service imminent I signed up with Telstra for an NBN 
>>> internet service.
>>> This consolidated all our fixed and mobile phones and now our internet with 
>>> one provider. 
>>> (I did start with Westnet, but they were unable to give any coherent 
>>> service offerings or timings and I moved on.)
>>> The deal with Telstra was done in Dec 2017 and the change over date 
>>> scheduled for 19 Feb 2018. 
>>> The modem arrived in early-January and I immediately replaced my existing 
>>> ADSL modem with the new VDSL modem, configured it for my existing Westnet 
>>> account, and continued as usual.
>>> On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) 
>>> around the corner and switched switched us over.
>>> Only later that day when I thought to check the speed did I realised that 
>>> we were now on the Telstra service using the NBN and getting 15 times the 
>>> previous download speed.
>>> In a word - seamless!
>>> It’s been working flawlessly ever since.
>>> That’s the country life for you.
>>> 
>>> ymmv.
>>> 
>>> Regards
>>> 
>>> Robin 
>>> 
 On 17 Feb 2019, at 11:27 am, Susan Hastings >>> > wrote:
 
 We had a fairly easy ride with Iinet side of things for the switch to NBN, 
 any holdups were with NBNco. As we’ve been on for a year or more the pain 
 of switchover is long forgotten. Iinet have also been reliable with phone 
 support over the years. No complaints here.
 
 Sent from my iPad
 
> On 17 Feb 2019, at 11:18 am, Peter Curtis  > wrote:
> 
> Hi
> We had to go on the NBN shortly and on my brother in law’s recommendation 
> I tried Aussie Broadband. The result has been fantastic! Cheaper, 
> guaranteed Australian call centre (which makes a huge difference being 
> older and deafer), constant updates of what is going on (whilst 
> connecting) Since connecting absolutely no problems at all. I still keep 
> waiting for the catch, but so far, none. Perhaps I was just lucky, but 
> I’m sold.
> Kind regards
> Peter
> 
>> On 17 Feb 2019, at 8:50 am, Rod Blitvich > > wrote:
>> 
>> Sorry - smoke coming out of my ears
>> I guess this is the sad result of a great WA company being taken over by 
>> TPG
>> I have been a loyal iiNet customer for 25 years
>> 
>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to 
>> iiNet NBN
>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, 
>> not receiving promised call-backs, receiving a call-back yesterday FIVE 
>> hours after 

Re: RANT WARNING! iiNet NBN

[Peter Hinchliffe]

I have to add my endorsement for Telstra’s service as well, although I must say 
up front that we were transitioning from Foxtel Cable to Foxtel NBN, so there 
was very little to change in the way of infrastructure since they are using 
essentially the same cable technology. Nonetheless, apart from a few early 
teething problems, the move to NBN has been quite painless and well supported. 

> On 17 Feb 2019, at 5:40 pm, Stephen Chape  wrote:
> 
> That has given me great confidence in the Telstra move to NBN.
> Thank you Robin.
> 
> I moved reluctantly from Westnet to Telstra 9 years ago when I moved house.
> I had been very satisfied with Westnet until I moved house.
> But Westnet could not offer me high speed ADSL at the time and Telstra could.
> Something to do with the local Phone Sub Station ?
> In fact it was Westnet that suggested I should move to Telstra (which 
> surprised me at the time).
> 
> Anyway I have had the most wonderful experience with Telstra since then.
> I have rarely had to contact them with an issue.
> But when I have they have been very helpful, quick and efficient.
> 
> On the other hand, my step daughter is with Westnet.
> She has me as a contact on her Westnet account because she is not very “tech 
> savvy”.
> During the past couple of years I have had the most horrendous dealings with 
> Westnet on her behalf.
> I dread each time she has a Westnet issue and asks me to resolve it for her.
> 
> I have tried to talk her into going Telstra to make my life easier, but she 
> is not keen on change.
> 
> I have to say I cannot speak highly enough of Telstra.
> 
>> On 17 Feb 2019, at 5:09 pm, Robin Belford > > wrote:
>> 
>> Switching to NBN - 
>> Here in Busselton, after 24 years with Westnet, with the disconnection of 
>> the analogue phone service imminent I signed up with Telstra for an NBN 
>> internet service.
>> This consolidated all our fixed and mobile phones and now our internet with 
>> one provider. 
>> (I did start with Westnet, but they were unable to give any coherent service 
>> offerings or timings and I moved on.)
>> The deal with Telstra was done in Dec 2017 and the change over date 
>> scheduled for 19 Feb 2018. 
>> The modem arrived in early-January and I immediately replaced my existing 
>> ADSL modem with the new VDSL modem, configured it for my existing Westnet 
>> account, and continued as usual.
>> On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) 
>> around the corner and switched switched us over.
>> Only later that day when I thought to check the speed did I realised that we 
>> were now on the Telstra service using the NBN and getting 15 times the 
>> previous download speed.
>> In a word - seamless!
>> It’s been working flawlessly ever since.
>> That’s the country life for you.
>> 
>> ymmv.
>> 
>> Regards
>> 
>> Robin 
>> 
>>> On 17 Feb 2019, at 11:27 am, Susan Hastings >> > wrote:
>>> 
>>> We had a fairly easy ride with Iinet side of things for the switch to NBN, 
>>> any holdups were with NBNco. As we’ve been on for a year or more the pain 
>>> of switchover is long forgotten. Iinet have also been reliable with phone 
>>> support over the years. No complaints here.
>>> 
>>> Sent from my iPad
>>> 
 On 17 Feb 2019, at 11:18 am, Peter Curtis >>> > wrote:
 
 Hi
 We had to go on the NBN shortly and on my brother in law’s recommendation 
 I tried Aussie Broadband. The result has been fantastic! Cheaper, 
 guaranteed Australian call centre (which makes a huge difference being 
 older and deafer), constant updates of what is going on (whilst 
 connecting) Since connecting absolutely no problems at all. I still keep 
 waiting for the catch, but so far, none. Perhaps I was just lucky, but I’m 
 sold.
 Kind regards
 Peter
 
> On 17 Feb 2019, at 8:50 am, Rod Blitvich  > wrote:
> 
> Sorry - smoke coming out of my ears
> I guess this is the sad result of a great WA company being taken over by 
> TPG
> I have been a loyal iiNet customer for 25 years
> 
> 15 days ago I signed up with iiNet to switch from iiNet Broadband to 
> iiNet NBN
> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, 
> not receiving promised call-backs, receiving a call-back yesterday FIVE 
> hours after requesting one etc I am still not connected to the NBN.
> 
> Finally my hardware arrived on Friday afternoon.
> I connected it as instructed on Saturday - guess what? It doesn’t work.
> Finally have been told today that it can’t proceed as iiNet are waiting 
> for my connection request to be lodged with NBN.CO
> I asked the caller whose job was that - she replied -“iinet’s”
> Not satisfactory?
> 
> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
> And don’t disconnect 

Re: RANT WARNING! iiNet NBN

[Stephen Chape]

That has given me great confidence in the Telstra move to NBN.
Thank you Robin.

I moved reluctantly from Westnet to Telstra 9 years ago when I moved house.
I had been very satisfied with Westnet until I moved house.
But Westnet could not offer me high speed ADSL at the time and Telstra could.
Something to do with the local Phone Sub Station ?
In fact it was Westnet that suggested I should move to Telstra (which surprised 
me at the time).

Anyway I have had the most wonderful experience with Telstra since then.
I have rarely had to contact them with an issue.
But when I have they have been very helpful, quick and efficient.

On the other hand, my step daughter is with Westnet.
She has me as a contact on her Westnet account because she is not very “tech 
savvy”.
During the past couple of years I have had the most horrendous dealings with 
Westnet on her behalf.
I dread each time she has a Westnet issue and asks me to resolve it for her.

I have tried to talk her into going Telstra to make my life easier, but she is 
not keen on change.

I have to say I cannot speak highly enough of Telstra.

> On 17 Feb 2019, at 5:09 pm, Robin Belford  wrote:
> 
> Switching to NBN - 
> Here in Busselton, after 24 years with Westnet, with the disconnection of the 
> analogue phone service imminent I signed up with Telstra for an NBN internet 
> service.
> This consolidated all our fixed and mobile phones and now our internet with 
> one provider. 
> (I did start with Westnet, but they were unable to give any coherent service 
> offerings or timings and I moved on.)
> The deal with Telstra was done in Dec 2017 and the change over date scheduled 
> for 19 Feb 2018. 
> The modem arrived in early-January and I immediately replaced my existing 
> ADSL modem with the new VDSL modem, configured it for my existing Westnet 
> account, and continued as usual.
> On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) 
> around the corner and switched switched us over.
> Only later that day when I thought to check the speed did I realised that we 
> were now on the Telstra service using the NBN and getting 15 times the 
> previous download speed.
> In a word - seamless!
> It’s been working flawlessly ever since.
> That’s the country life for you.
> 
> ymmv.
> 
> Regards
> 
> Robin 
> 
>> On 17 Feb 2019, at 11:27 am, Susan Hastings  wrote:
>> 
>> We had a fairly easy ride with Iinet side of things for the switch to NBN, 
>> any holdups were with NBNco. As we’ve been on for a year or more the pain of 
>> switchover is long forgotten. Iinet have also been reliable with phone 
>> support over the years. No complaints here.
>> 
>> Sent from my iPad
>> 
>>> On 17 Feb 2019, at 11:18 am, Peter Curtis  wrote:
>>> 
>>> Hi
>>> We had to go on the NBN shortly and on my brother in law’s recommendation I 
>>> tried Aussie Broadband. The result has been fantastic! Cheaper, guaranteed 
>>> Australian call centre (which makes a huge difference being older and 
>>> deafer), constant updates of what is going on (whilst connecting) Since 
>>> connecting absolutely no problems at all. I still keep waiting for the 
>>> catch, but so far, none. Perhaps I was just lucky, but I’m sold.
>>> Kind regards
>>> Peter
>>> 
 On 17 Feb 2019, at 8:50 am, Rod Blitvich  wrote:
 
 Sorry - smoke coming out of my ears
 I guess this is the sad result of a great WA company being taken over by 
 TPG
 I have been a loyal iiNet customer for 25 years
 
 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
 NBN
 After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
 receiving promised call-backs, receiving a call-back yesterday FIVE hours 
 after requesting one etc I am still not connected to the NBN.
 
 Finally my hardware arrived on Friday afternoon.
 I connected it as instructed on Saturday - guess what? It doesn’t work.
 Finally have been told today that it can’t proceed as iiNet are waiting 
 for my connection request to be lodged with NBN.CO
 I asked the caller whose job was that - she replied -“iinet’s”
 Not satisfactory?
 
 Don’t worry sir it should all be taken care of in the next 2 to 3 days.
 And don’t disconnect anything in the meantime
 So now I wait for up to another 3 days with no Internet (as i had to 
 disconnect my existing Broadband.
 
 Far-Out
 
 
 
 Rod Blitvich  - Amy & Sam’s Dad
 . . . . . . . . . . . . . . . . . . . . . . . . . . 
 Good Ideas 
 0409 681 256  
 rb...@iinet.net.au 
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 

Re: RANT WARNING! iiNet NBN

[Robin Belford]

Switching to NBN - 
Here in Busselton, after 24 years with Westnet, with the disconnection of the 
analogue phone service imminent I signed up with Telstra for an NBN internet 
service.
This consolidated all our fixed and mobile phones and now our internet with one 
provider. 
(I did start with Westnet, but they were unable to give any coherent service 
offerings or timings and I moved on.)
The deal with Telstra was done in Dec 2017 and the change over date scheduled 
for 19 Feb 2018. 
The modem arrived in early-January and I immediately replaced my existing ADSL 
modem with the new VDSL modem, configured it for my existing Westnet account, 
and continued as usual.
On the 19 Feb, as promised, NBN Co opened the node (big box on the curb) around 
the corner and switched switched us over.
Only later that day when I thought to check the speed did I realised that we 
were now on the Telstra service using the NBN and getting 15 times the previous 
download speed.
In a word - seamless!
It’s been working flawlessly ever since.
That’s the country life for you.

ymmv.

Regards

Robin 

> On 17 Feb 2019, at 11:27 am, Susan Hastings  wrote:
> 
> We had a fairly easy ride with Iinet side of things for the switch to NBN, 
> any holdups were with NBNco. As we’ve been on for a year or more the pain of 
> switchover is long forgotten. Iinet have also been reliable with phone 
> support over the years. No complaints here.
> 
> Sent from my iPad
> 
>> On 17 Feb 2019, at 11:18 am, Peter Curtis  wrote:
>> 
>> Hi
>> We had to go on the NBN shortly and on my brother in law’s recommendation I 
>> tried Aussie Broadband. The result has been fantastic! Cheaper, guaranteed 
>> Australian call centre (which makes a huge difference being older and 
>> deafer), constant updates of what is going on (whilst connecting) Since 
>> connecting absolutely no problems at all. I still keep waiting for the 
>> catch, but so far, none. Perhaps I was just lucky, but I’m sold.
>> Kind regards
>> Peter
>> 
>>> On 17 Feb 2019, at 8:50 am, Rod Blitvich  wrote:
>>> 
>>> Sorry - smoke coming out of my ears
>>> I guess this is the sad result of a great WA company being taken over by TPG
>>> I have been a loyal iiNet customer for 25 years
>>> 
>>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
>>> NBN
>>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
>>> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
>>> after requesting one etc I am still not connected to the NBN.
>>> 
>>> Finally my hardware arrived on Friday afternoon.
>>> I connected it as instructed on Saturday - guess what? It doesn’t work.
>>> Finally have been told today that it can’t proceed as iiNet are waiting for 
>>> my connection request to be lodged with NBN.CO
>>> I asked the caller whose job was that - she replied -“iinet’s”
>>> Not satisfactory?
>>> 
>>> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
>>> And don’t disconnect anything in the meantime
>>> So now I wait for up to another 3 days with no Internet (as i had to 
>>> disconnect my existing Broadband.
>>> 
>>> Far-Out
>>> 
>>> 
>>> 
>>> Rod Blitvich  - Amy & Sam’s Dad
>>> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>>> Good Ideas 
>>> 0409 681 256  
>>> rb...@iinet.net.au 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: RANT WARNING! iiNet NBN

[Susan Hastings]

We had a fairly easy ride with Iinet side of things for the switch to NBN, any 
holdups were with NBNco. As we’ve been on for a year or more the pain of 
switchover is long forgotten. Iinet have also been reliable with phone support 
over the years. No complaints here.

Sent from my iPad

> On 17 Feb 2019, at 11:18 am, Peter Curtis  wrote:
> 
> Hi
> We had to go on the NBN shortly and on my brother in law’s recommendation I 
> tried Aussie Broadband. The result has been fantastic! Cheaper, guaranteed 
> Australian call centre (which makes a huge difference being older and 
> deafer), constant updates of what is going on (whilst connecting) Since 
> connecting absolutely no problems at all. I still keep waiting for the catch, 
> but so far, none. Perhaps I was just lucky, but I’m sold.
> Kind regards
> Peter
> 
>> On 17 Feb 2019, at 8:50 am, Rod Blitvich  wrote:
>> 
>> Sorry - smoke coming out of my ears
>> I guess this is the sad result of a great WA company being taken over by TPG
>> I have been a loyal iiNet customer for 25 years
>> 
>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
>> NBN
>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
>> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
>> after requesting one etc I am still not connected to the NBN.
>> 
>> Finally my hardware arrived on Friday afternoon.
>> I connected it as instructed on Saturday - guess what? It doesn’t work.
>> Finally have been told today that it can’t proceed as iiNet are waiting for 
>> my connection request to be lodged with NBN.CO
>> I asked the caller whose job was that - she replied -“iinet’s”
>> Not satisfactory?
>> 
>> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
>> And don’t disconnect anything in the meantime
>> So now I wait for up to another 3 days with no Internet (as i had to 
>> disconnect my existing Broadband.
>> 
>> Far-Out
>> 
>> 
>> 
>> Rod Blitvich  - Amy & Sam’s Dad
>> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>> Good Ideas 
>> 0409 681 256  
>> rb...@iinet.net.au 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: RANT WARNING! iiNet NBN

[Peter Curtis]

Hi
We had to go on the NBN shortly and on my brother in law’s recommendation I 
tried Aussie Broadband. The result has been fantastic! Cheaper, guaranteed 
Australian call centre (which makes a huge difference being older and deafer), 
constant updates of what is going on (whilst connecting) Since connecting 
absolutely no problems at all. I still keep waiting for the catch, but so far, 
none. Perhaps I was just lucky, but I’m sold.
Kind regards
Peter

> On 17 Feb 2019, at 8:50 am, Rod Blitvich  wrote:
> 
> Sorry - smoke coming out of my ears
> I guess this is the sad result of a great WA company being taken over by TPG
> I have been a loyal iiNet customer for 25 years
> 
> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet NBN
> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
> after requesting one etc I am still not connected to the NBN.
> 
> Finally my hardware arrived on Friday afternoon.
> I connected it as instructed on Saturday - guess what? It doesn’t work.
> Finally have been told today that it can’t proceed as iiNet are waiting for 
> my connection request to be lodged with NBN.CO
> I asked the caller whose job was that - she replied -“iinet’s”
> Not satisfactory?
> 
> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
> And don’t disconnect anything in the meantime
> So now I wait for up to another 3 days with no Internet (as i had to 
> disconnect my existing Broadband.
> 
> Far-Out
> 
> 
> 
> Rod Blitvich  - Amy & Sam’s Dad
> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>  Good Ideas 
>  0409 681 256  
>  rb...@iinet.net.au 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: RANT WARNING! iiNet NBN

[Severin Crisp]

I can not see  speak highly enough of Westnet, though they are in the iiNet 
fold.  Great, prompt service and fast action where needed.  I have been with 
them for about 20 years.  
Severin Crisp


> On 17 Feb 2019, at 09:38, Mike Murray  wrote:
> 
> We need to make a move to NBN in the next few months.
> I did want to keep my email address, but…
> Does anyone have nice things to say about NBN providers???
> Worried…
> Mike
> 
> 
> Mike Murray and Lesley Silvester
> TimeTrackers
> PO Box 197
> Melville, 6956
> Western Australia
> 
> Tel (08) 9339 8078
> International +618 9339 8078
> Mob 0407 669 376
> 
> British and Australian genealogical and historical research, 
> education, publishing, film-making and DNA consulting
> 
> www.timetrackers.com.au 
> 
> 
> 
> 
> 
> 
>> On 17 Feb 2019, at 9:28 am, Brian RISBEY > > wrote:
>> 
>> Similar with ‘Bigpuddle’. Took 2-3 months to get a reliable full time 
>> connection. Countless phones calls...
>> Now working. 
>> One thing we asked for was upgrade to mobile data allowance- for free, as we 
>> had no, or unreliable, home line or internet for weeks.
>> 
>> 
>> Brian Risbey 
>> OS12.1.4 ‍☕️
>> 
>> On 17 Feb 2019, at 08:50, Rod Blitvich > > wrote:
>> 
>> Sorry - smoke coming out of my ears
>> I guess this is the sad result of a great WA company being taken over by TPG
>> I have been a loyal iiNet customer for 25 years
>> 
>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
>> NBN
>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
>> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
>> after requesting one etc I am still not connected to the NBN.
>> 
>> Finally my hardware arrived on Friday afternoon.
>> I connected it as instructed on Saturday - guess what? It doesn’t work.
>> Finally have been told today that it can’t proceed as iiNet are waiting for 
>> my connection request to be lodged with NBN.CO
>> I asked the caller whose job was that - she replied -“iinet’s”
>> Not satisfactory?
>> 
>> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
>> And don’t disconnect anything in the meantime
>> So now I wait for up to another 3 days with no Internet (as i had to 
>> disconnect my existing Broadband.
>> 
>> Far-Out
>> 
>> 
>> 
>> Rod Blitvich  - Amy & Sam’s Dad
>> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>>  Good Ideas 
>>  0409 681 256  
>>  rb...@iinet.net.au  
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
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>> > >
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 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia 
ph (08) 9842 1950  Mob  0484 624 741   
 mail to: sevcr...@westnet.com.au 

  _












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Re: RANT WARNING! iiNet NBN

[Barry Sexstone]

I made the change to NBN about 12 months ago with iinet and it was a seamless 
change from ADSL

Barry


> On 17 Feb 2019, at 9:38 am, Mike Murray  wrote:
> 
> We need to make a move to NBN in the next few months.
> I did want to keep my email address, but…
> Does anyone have nice things to say about NBN providers???
> Worried…
> Mike
> 
> 
> Mike Murray and Lesley Silvester
> TimeTrackers
> PO Box 197
> Melville, 6956
> Western Australia
> 
> Tel (08) 9339 8078
> International +618 9339 8078
> Mob 0407 669 376
> 
> British and Australian genealogical and historical research, 
> education, publishing, film-making and DNA consulting
> 
> www.timetrackers.com.au 
> 
> 
> 
> 
> 
> 
>> On 17 Feb 2019, at 9:28 am, Brian RISBEY > > wrote:
>> 
>> Similar with ‘Bigpuddle’. Took 2-3 months to get a reliable full time 
>> connection. Countless phones calls...
>> Now working. 
>> One thing we asked for was upgrade to mobile data allowance- for free, as we 
>> had no, or unreliable, home line or internet for weeks.
>> 
>> 
>> Brian Risbey 
>> OS12.1.4 ‍☕️
>> 
>> On 17 Feb 2019, at 08:50, Rod Blitvich > > wrote:
>> 
>> Sorry - smoke coming out of my ears
>> I guess this is the sad result of a great WA company being taken over by TPG
>> I have been a loyal iiNet customer for 25 years
>> 
>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
>> NBN
>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
>> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
>> after requesting one etc I am still not connected to the NBN.
>> 
>> Finally my hardware arrived on Friday afternoon.
>> I connected it as instructed on Saturday - guess what? It doesn’t work.
>> Finally have been told today that it can’t proceed as iiNet are waiting for 
>> my connection request to be lodged with NBN.CO
>> I asked the caller whose job was that - she replied -“iinet’s”
>> Not satisfactory?
>> 
>> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
>> And don’t disconnect anything in the meantime
>> So now I wait for up to another 3 days with no Internet (as i had to 
>> disconnect my existing Broadband.
>> 
>> Far-Out
>> 
>> 
>> 
>> Rod Blitvich  - Amy & Sam’s Dad
>> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>>  Good Ideas 
>>  0409 681 256  
>>  rb...@iinet.net.au  
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
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> Archives - 
> Guidelines - 
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> 

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Re: RANT WARNING! iiNet NBN

[Stephen Chape]

M !
I am with Bigpond and recently spoke with them about my forthcoming NBN (second 
half of 2019).
They said it will happen automatically and I will get a new free modem that I 
simply plug in.
Nothing else to do.

All sounds too easy to me.
Got me worried too now !

> On 17 Feb 2019, at 9:38 am, Mike Murray  wrote:
> 
> We need to make a move to NBN in the next few months.
> I did want to keep my email address, but…
> Does anyone have nice things to say about NBN providers???
> Worried…
> Mike
> 
> 
> Mike Murray and Lesley Silvester
> TimeTrackers
> PO Box 197
> Melville, 6956
> Western Australia
> 
> Tel (08) 9339 8078
> International +618 9339 8078
> Mob 0407 669 376
> 
> British and Australian genealogical and historical research, 
> education, publishing, film-making and DNA consulting
> 
> www.timetrackers.com.au 
> 
> 
> 
> 
> 
> 
>> On 17 Feb 2019, at 9:28 am, Brian RISBEY > > wrote:
>> 
>> Similar with ‘Bigpuddle’. Took 2-3 months to get a reliable full time 
>> connection. Countless phones calls...
>> Now working. 
>> One thing we asked for was upgrade to mobile data allowance- for free, as we 
>> had no, or unreliable, home line or internet for weeks.
>> 
>> 
>> Brian Risbey 
>> OS12.1.4 ‍☕️
>> 
>> On 17 Feb 2019, at 08:50, Rod Blitvich > > wrote:
>> 
>> Sorry - smoke coming out of my ears
>> I guess this is the sad result of a great WA company being taken over by TPG
>> I have been a loyal iiNet customer for 25 years
>> 
>> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet 
>> NBN
>> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
>> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
>> after requesting one etc I am still not connected to the NBN.
>> 
>> Finally my hardware arrived on Friday afternoon.
>> I connected it as instructed on Saturday - guess what? It doesn’t work.
>> Finally have been told today that it can’t proceed as iiNet are waiting for 
>> my connection request to be lodged with NBN.CO
>> I asked the caller whose job was that - she replied -“iinet’s”
>> Not satisfactory?
>> 
>> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
>> And don’t disconnect anything in the meantime
>> So now I wait for up to another 3 days with no Internet (as i had to 
>> disconnect my existing Broadband.
>> 
>> Far-Out
>> 
>> 
>> 
>> Rod Blitvich  - Amy & Sam’s Dad
>> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>>  Good Ideas 
>>  0409 681 256  
>>  rb...@iinet.net.au  
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
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> Archives - 
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> 


Regards,
Stephen Chape






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Re: RANT WARNING! iiNet NBN

[Mike Murray]

We need to make a move to NBN in the next few months.
I did want to keep my email address, but…
Does anyone have nice things to say about NBN providers???
Worried…
Mike


Mike Murray and Lesley Silvester
TimeTrackers
PO Box 197
Melville, 6956
Western Australia

Tel (08) 9339 8078
International +618 9339 8078
Mob 0407 669 376

British and Australian genealogical and historical research, 
education, publishing, film-making and DNA consulting

www.timetrackers.com.au







> On 17 Feb 2019, at 9:28 am, Brian RISBEY  wrote:
> 
> Similar with ‘Bigpuddle’. Took 2-3 months to get a reliable full time 
> connection. Countless phones calls...
> Now working. 
> One thing we asked for was upgrade to mobile data allowance- for free, as we 
> had no, or unreliable, home line or internet for weeks.
> 
> 
> Brian Risbey 
> OS12.1.4 ‍☕️
> 
> On 17 Feb 2019, at 08:50, Rod Blitvich  > wrote:
> 
> Sorry - smoke coming out of my ears
> I guess this is the sad result of a great WA company being taken over by TPG
> I have been a loyal iiNet customer for 25 years
> 
> 15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet NBN
> After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
> receiving promised call-backs, receiving a call-back yesterday FIVE hours 
> after requesting one etc I am still not connected to the NBN.
> 
> Finally my hardware arrived on Friday afternoon.
> I connected it as instructed on Saturday - guess what? It doesn’t work.
> Finally have been told today that it can’t proceed as iiNet are waiting for 
> my connection request to be lodged with NBN.CO
> I asked the caller whose job was that - she replied -“iinet’s”
> Not satisfactory?
> 
> Don’t worry sir it should all be taken care of in the next 2 to 3 days.
> And don’t disconnect anything in the meantime
> So now I wait for up to another 3 days with no Internet (as i had to 
> disconnect my existing Broadband.
> 
> Far-Out
> 
> 
> 
> Rod Blitvich  - Amy & Sam’s Dad
> . . . . . . . . . . . . . . . . . . . . . . . . . . 
>  Good Ideas 
>  0409 681 256  
>  rb...@iinet.net.au  
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
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Re: RANT WARNING! iiNet NBN

[Brian RISBEY]

Similar with ‘Bigpuddle’. Took 2-3 months to get a reliable full time 
connection. Countless phones calls...
Now working. 
One thing we asked for was upgrade to mobile data allowance- for free, as we 
had no, or unreliable, home line or internet for weeks.


Brian Risbey 
OS12.1.4 ‍☕️

On 17 Feb 2019, at 08:50, Rod Blitvich  wrote:

Sorry - smoke coming out of my ears
I guess this is the sad result of a great WA company being taken over by TPG
I have been a loyal iiNet customer for 25 years

15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet NBN
After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
receiving promised call-backs, receiving a call-back yesterday FIVE hours after 
requesting one etc I am still not connected to the NBN.

Finally my hardware arrived on Friday afternoon.
I connected it as instructed on Saturday - guess what? It doesn’t work.
Finally have been told today that it can’t proceed as iiNet are waiting for my 
connection request to be lodged with NBN.CO
I asked the caller whose job was that - she replied -“iinet’s”
Not satisfactory?

Don’t worry sir it should all be taken care of in the next 2 to 3 days.
And don’t disconnect anything in the meantime
So now I wait for up to another 3 days with no Internet (as i had to disconnect 
my existing Broadband.

Far-Out



Rod Blitvich  - Amy & Sam’s Dad
. . . . . . . . . . . . . . . . . . . . . . . . . . 
 Good Ideas 
 0409 681 256  
 rb...@iinet.net.au 



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Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

RANT WARNING! iiNet NBN

[Rod Blitvich]

Sorry - smoke coming out of my ears
I guess this is the sad result of a great WA company being taken over by TPG
I have been a loyal iiNet customer for 25 years

15 days ago I signed up with iiNet to switch from iiNet Broadband to iiNet NBN
After numerous stuff-ups, being on hold for 20 - 40 minutes at a time, not 
receiving promised call-backs, receiving a call-back yesterday FIVE hours after 
requesting one etc I am still not connected to the NBN.

Finally my hardware arrived on Friday afternoon.
I connected it as instructed on Saturday - guess what? It doesn’t work.
Finally have been told today that it can’t proceed as iiNet are waiting for my 
connection request to be lodged with NBN.CO
I asked the caller whose job was that - she replied -“iinet’s”
Not satisfactory?

Don’t worry sir it should all be taken care of in the next 2 to 3 days.
And don’t disconnect anything in the meantime
So now I wait for up to another 3 days with no Internet (as i had to disconnect 
my existing Broadband.

Far-Out



Rod Blitvich  - Amy & Sam’s Dad
. . . . . . . . . . . . . . . . . . . . . . . . . . 
 Good Ideas 
 0409 681 256  
 rb...@iinet.net.au  



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