RE: [WISPA] Insurance / Service Plan Offerings
Wow, you all replace a lot of kit. What are the main reasons for the CPE's dying? Isn't there something you can do to improve the install of the units to help prevent these failures? We have only been offering services for a year but so far haven't had to replace a single CPE. We build the CPE's in house using WRAP's, WAR's and StarOS and because of this we would be able to use most of the parts again and therefore not cost to much to swap out a CPE. Cheers, P. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of A. Huppenthal Sent: 15 November 2005 06:29 To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings i like that idea. have the contract read that replacement of the equipment for whatever reason incurs a minimum trip charge of $75 or buy insurance @ $4 a month. Peter R. wrote: The DISH network actually charges for replacement. I had a DVR go bad and it cost me $50 for replacement. Ain't much, but it ain't free. What about charging a maintenance fee? It could be a surcharge to your service like the RBOCs add DSL fees and inside wire maintenance. Has anyone looked into getting asset insurance? Thank you. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.0/168 - Release Date: 14/11/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.0/168 - Release Date: 14/11/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Insurance / Service Plan Offerings
That's the most expensive CPE, isn't it? probably why they work so well. I know the failure rate of Moto stuff has been 1 in a 100 or so.. Perhaps 1 in 50 in you count $10 power supplies. Paul Hendry wrote: Wow, you all replace a lot of kit. What are the main reasons for the CPE's dying? Isn't there something you can do to improve the install of the units to help prevent these failures? We have only been offering services for a year but so far haven't had to replace a single CPE. We build the CPE's in house using WRAP's, WAR's and StarOS and because of this we would be able to use most of the parts again and therefore not cost to much to swap out a CPE. Cheers, P. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of A. Huppenthal Sent: 15 November 2005 06:29 To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings i like that idea. have the contract read that replacement of the equipment for whatever reason incurs a minimum trip charge of $75 or buy insurance @ $4 a month. Peter R. wrote: The DISH network actually charges for replacement. I had a DVR go bad and it cost me $50 for replacement. Ain't much, but it ain't free. What about charging a maintenance fee? It could be a surcharge to your service like the RBOCs add DSL fees and inside wire maintenance. Has anyone looked into getting asset insurance? Thank you. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Insurance / Service Plan Offerings
George, So what are you running now, for CPE? I like JohnnyO's idea of a replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in the toilet, they just give you another. Ron Wallace Original message Date: Mon, 14 Nov 2005 22:03:44 -0800 From: George [EMAIL PROTECTED] Subject: Re: [WISPA] Insurance / Service Plan Offerings To: WISPA General List wireless@wispa.org I feel for ya JohhnyO, seriously. I've changed out every Smart bridge I ever installed except two and dittto for tranzeos. The EZ Bridges were great for a while, but going past 2 years now with them and we're starting to replace them as well. I'm not sure how many rados I've replaced this year, but it seems lately it's more and more. At almost 700 subs, the replacement rate grows, but then again the revenue does as well. I bet I have a couple hundred dead or upgraded cpes in my collection. George JohnnyO wrote: George - that may work in your neck of the woods and I have been doing the same since day 1. This past year - we replaced over $8,000 worth of CPEs - that is almost a full months revenue for us Mind you - we dealt with hurricanes and severe lightning - but - - - we can no longer as a company sustain those types of hits That is 8k in equipment costs - not the additional 5k worth of labor for the trips to the CPE. I am In an area that will constantly have severe lightning issues, hurricanes, wicked thunderstorms and high winds. How many CPEs did you replace in the last 12 months ? I have tracked and count 43 here. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Sent: Monday, November 14, 2005 11:03 PM To: WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings JohnnyO wrote: We're coming into our 3rd year of operation soon. I am curious how others are doing combat against the replacement / repair / service call costs associated with having to replace CPE end equipment. I was thinking about offering a service plan like DirecTV / Cellular Companies etc, but not sure how to introduce or impiliment this. Help and suggestions would be appreciated. Regards, JohnnyO I am eating it. I bet if I told every customer who's radio died that they had to pay for a new one, we'd have less subs. I own all the radios and accept the responsibility. another way I look at it, it's cheaper to give an existing sub a 100.00 radio and get 500 for the next 12 months than it is to go without revenue and have to pay for advertising to get new subs to replace the one that I just lost. But, it's the way I do this in this market. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ Ron Wallace Hahnron, Inc. 220 S. Jackson St. Addison, MI 49220 Phone: (517) 547-8410 Mobile: (517) 605-4542 e-mail: [EMAIL PROTECTED] -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Insurance / Service Plan Offerings
Guys, I believe there is a difference in what DirectTV and Nextel does. Those companies give the equipment to the end-user for the contract they sign. It is the owner's responsibility to replace if needed; hence, the insurance offered to the owner...customer. As I, and others have stated, we keep ownership to the CPE. Therefore, it is our responsibility to replace if needed. Also, with new DSL and cable offerings with free install and equipment, it would be a tough sell for me to my customers. They just as well not replace the equipment and go with a competitor. My 2 cents again...now up to 4 cents. Of course, if I can find a way to charge them, I all ears... :) Cliff - Work 985-879-3219 www.cssla.com www.triparish.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ron Wallace Sent: Tuesday, November 15, 2005 9:32 AM To: WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings George, So what are you running now, for CPE? I like JohnnyO's idea of a replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in the toilet, they just give you another. Ron Wallace Original message Date: Mon, 14 Nov 2005 22:03:44 -0800 From: George [EMAIL PROTECTED] Subject: Re: [WISPA] Insurance / Service Plan Offerings To: WISPA General List wireless@wispa.org I feel for ya JohhnyO, seriously. I've changed out every Smart bridge I ever installed except two and dittto for tranzeos. The EZ Bridges were great for a while, but going past 2 years now with them and we're starting to replace them as well. I'm not sure how many rados I've replaced this year, but it seems lately it's more and more. At almost 700 subs, the replacement rate grows, but then again the revenue does as well. I bet I have a couple hundred dead or upgraded cpes in my collection. George JohnnyO wrote: George - that may work in your neck of the woods and I have been doing the same since day 1. This past year - we replaced over $8,000 worth of CPEs - that is almost a full months revenue for us Mind you - we dealt with hurricanes and severe lightning - but - - - we can no longer as a company sustain those types of hits That is 8k in equipment costs - not the additional 5k worth of labor for the trips to the CPE. I am In an area that will constantly have severe lightning issues, hurricanes, wicked thunderstorms and high winds. How many CPEs did you replace in the last 12 months ? I have tracked and count 43 here. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Sent: Monday, November 14, 2005 11:03 PM To: WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings JohnnyO wrote: We're coming into our 3rd year of operation soon. I am curious how others are doing combat against the replacement / repair / service call costs associated with having to replace CPE end equipment. I was thinking about offering a service plan like DirecTV / Cellular Companies etc, but not sure how to introduce or impiliment this. Help and suggestions would be appreciated. Regards, JohnnyO I am eating it. I bet if I told every customer who's radio died that they had to pay for a new one, we'd have less subs. I own all the radios and accept the responsibility. another way I look at it, it's cheaper to give an existing sub a 100.00 radio and get 500 for the next 12 months than it is to go without revenue and have to pay for advertising to get new subs to replace the one that I just lost. But, it's the way I do this in this market. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ Ron Wallace Hahnron, Inc. 220 S. Jackson St. Addison, MI 49220 Phone: (517) 547-8410 Mobile: (517) 605-4542 e-mail: [EMAIL PROTECTED] -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Insurance / Service Plan Offerings
I did a quick analysis and I have returned 45 bad radios to Tranzeo. However, I have received 40 working radios back from them, so I'm only really out about 5. Out of 1000 or so customers, I think that is an acceptable balance between inexpensive CPE and quality of construction. Heck, I've got at least five dead Atmel boards in my shop out of 10 that were originally deployed. My impression is that the part of the unit that fails is generally the radio board. It would be nice to be able to have a CPE that we could open up and just replace the guts that have gone bad, but other than that I can't really think of a better way to handle it. We maintain ownership of our CPE units, so we don't charge the customer if their radio goes bad unless it is obvious that they did something to it. I do know of a few out there who are charging a maintenance or customer service fee extra and it is working for them. I for one have strongly preferred to use a no hidden charges pricing plan that is inclusive of everything rather than tacking on a bunch of extra items. In the long run, the value of the customer and the cash flow from the customer far outweighs the cost of the radio. Some out there prefer to build their own CPE with cb3 or wrap boards inside, but for volume deployment and price it is pretty hard to beat the Tranzeo package. I'm doing a few WRAPs with 5Ghz Rootennas for business customers, but it is kind of a pain compared to the Tranzeos because of all the extra work involved to collect the equipment/assemble/test/configure. Matt Larsen [EMAIL PROTECTED] George wrote: I feel for ya JohhnyO, seriously. I've changed out every Smart bridge I ever installed except two and dittto for tranzeos. The EZ Bridges were great for a while, but going past 2 years now with them and we're starting to replace them as well. I'm not sure how many rados I've replaced this year, but it seems lately it's more and more. At almost 700 subs, the replacement rate grows, but then again the revenue does as well. I bet I have a couple hundred dead or upgraded cpes in my collection. George JohnnyO wrote: George - that may work in your neck of the woods and I have been doing the same since day 1. This past year - we replaced over $8,000 worth of CPEs - that is almost a full months revenue for us Mind you - we dealt with hurricanes and severe lightning - but - - - we can no longer as a company sustain those types of hits That is 8k in equipment costs - not the additional 5k worth of labor for the trips to the CPE. I am In an area that will constantly have severe lightning issues, hurricanes, wicked thunderstorms and high winds. How many CPEs did you replace in the last 12 months ? I have tracked and count 43 here. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Sent: Monday, November 14, 2005 11:03 PM To: WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings JohnnyO wrote: We're coming into our 3rd year of operation soon. I am curious how others are doing combat against the replacement / repair / service call costs associated with having to replace CPE end equipment. I was thinking about offering a service plan like DirecTV / Cellular Companies etc, but not sure how to introduce or impiliment this. Help and suggestions would be appreciated. Regards, JohnnyO I am eating it. I bet if I told every customer who's radio died that they had to pay for a new one, we'd have less subs. I own all the radios and accept the responsibility. another way I look at it, it's cheaper to give an existing sub a 100.00 radio and get 500 for the next 12 months than it is to go without revenue and have to pay for advertising to get new subs to replace the one that I just lost. But, it's the way I do this in this market. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Insurance / Service Plan Offerings
Matt Larsen - Lists wrote: It would be nice to be able to have a CPE that we could open up and just replace the guts that have gone bad, but other than that I can't really think of a better way to handle it. And this is the reason I didn't go back to Tranzeo. I used them before smart bridges and when it was time to change, not having access to the card was the reason I did not buy Tranzeo. I have had cards go bad with the TT ez Bridges, but swapping out the card was easy and inexpensive as compared to sending the entire unit back. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Packet Aggregation
Hillarious. But what really defines who/what a company is? If company A buys company B, fires everyone from company A, employs everyone from company B, is company A really still company A? I always looked at YDI, as Michael Young, who cashed out. Or is the product line a better definition of what company it is. Names can be swapped around anytime. If I buy Microsofts name, and am a two person company, would I still be considered Microsoft? Its all very confusing. Maybe its a 2 out of 3 kind of thing. If the product and CEO comes, well thats it then. Or is it really the FUND/credit line that defines what the company is or isn't? Sure you can argue that the real definition of a company is the stock holders, but what does that have to do with a name? The front page of Proxim's website has a good news story explaining the evolution of the aquisitions. But clearly a case of an identity crisis. They are smart though, rather than keeping their own name as an ego trip, they have always taken the name of the most prominent company from a marketing perspective in the aquisitions. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Rick Harnish [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Monday, November 14, 2005 9:24 PM Subject: RE: [WISPA] Packet Aggregation Sure Paul, its called Karlnet, no wait YDI, no wait, Terabeam, no wait, Proxim, yeah that what it is this week, Turbocell on 802.11a Atheros. You can find the information on the www.karlnet.com, nope that's gone now, www.ydi.com, nope that's gone now, www.terabeam.com, oops that just got forwarded to www.proxim.com website. Your only task now is to find someone to sell it to you, then your next task is to find someone that will support it for you. Whew, that was a lot of work! Good Luck Rick Harnish President OnlyInternet Broadband Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Hendry Sent: Monday, November 14, 2005 7:02 PM To: [EMAIL PROTECTED]; 'WISPA General List' Subject: RE: [WISPA] Packet Aggregation I've posted a couple of times on the forum but no responses. Is there an alternative out there? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Blair Davis Sent: 14 November 2005 23:57 To: WISPA General List Subject: Re: [WISPA] Packet Aggregation In my experience, the guys at MikroTik are quite responsive to user requests. Have you asked them about this? -- Blair Davis West Michigan Wireless, ISP 269-686-8648 Paul Hendry wrote: Because a lot of traffic crossing our network is in packets smaller than 1500 bytes I have been playing with Mikrotik's M3P to aggregate the smaller packets together. Throughput wise this seems to work very well and we see a big improvement on the amount of data we can pass over our wireless backhaul. The problem is that M3P adds about 15ms of delay in each direction so you are adding 30ms of delay to most none UDP streams. This is the amount of time that M3P waits to fill the 1500 byte. Does anyone know of an alternative system or open source software that does packet aggregation but is a little more configurable? Ideally I would like to be able to change the amount of time that the aggregator waits to fill it's payload and therefore reduce the overall delay. Cheers, P. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.0/167 - Release Date: 11/11/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.0/167 - Release Date: 11/11/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.0/167 - Release Date: 11/11/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Insurance / Service Plan Offerings
This is the way all my demarctech.com radios are. It's all I've ever used. I go to a site, pop 4 screws...unplug pigtailplug in new board.screw in 4 screws and I'm off to configure. It's all mounted so you don't have to re aim or anything. I like it. I happen to know they are getting into a much bigger building, getting a few people hired and are getting some products ready that will blow the socks off whats out there for price v performance. I believe with the new people on board any issues some of you had (I've heard complaining different places) with support will go away. In the past they were hard to get on the phone. I've seen some major improvements over the last 2.5 years and expect good things in the next 90 days. (ok Tony, send me free stuff) Brian George wrote: Matt Larsen - Lists wrote: It would be nice to be able to have a CPE that we could open up and just replace the guts that have gone bad, but other than that I can't really think of a better way to handle it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Trango Pricing
Attention Trango Users: ALL Pricing on our Web is MSRP! None of you should be buying at MSRP. Due to the fact that we sell through distributors internationally, we do not publish WISP pricing. You all, CAN and Should have a login and password toour Webstore which will give you WISP pricing, which is directly in line with your current pricing. Understanding that many of you buying through our former STAR partners received additional discounts and terms can address this individually by contacting me directly. If you have any questions or need a login, please contact me directly. I am accessible via e-mail and cell. Shayne Rose National Sales Manager Trango Broadband a division of Trango Systems, Inc. 15070 Ave of Science, Suite 200 San Diego, CA 92128 Office: 858-653-3900x272 Fax: 858-683-2124 e-Fax Mobile: 858-335-2245 Email: [EMAIL PROTECTED] = NOTE: This email may contain information that is confidential in nature. If you are not the intended recipient, please delete this email and notify the sender immediately. Thank you. = -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] How to keep track of appointments
How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
We have a full time person that handles customer calls to schedule appointments and service calls. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reliable Internet, LLC Sent: Tuesday, November 15, 2005 2:37 PM To: WISPA General List Subject: [WISPA] How to keep track of appointments How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
I tie strings to my fingers and toes... Cliff - Work 985-879-3219 www.cssla.com www.triparish.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JohnnyO Sent: Friday, February 04, 2005 1:47 AM To: 'WISPA General List' Subject: RE: [WISPA] How to keep track of appointments We have a full time person that handles customer calls to schedule appointments and service calls. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reliable Internet, LLC Sent: Tuesday, November 15, 2005 2:37 PM To: WISPA General List Subject: [WISPA] How to keep track of appointments How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Yahoo Calendar. It will also sync up with Outlook so you can share the calendar. We are sharing our calendar with all employees and our primary installers. Not the cleanest, but it works well. Matt Larsen [EMAIL PROTECTED] -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
If your a linux guy or have one you know, you can use a program called conflux (www.conflux.ee) its a groupware program that has mail, calendar, job ect. Its very clean and functional with a nice interface (http). I use this so I can hit my schedule anywhere on the net. Any groupware will work but this is the best Iv seen (free up to 5 users). Egroupware (www.egroupware.org) is another one, less visual pleasing than conflux and its free plus it syncs with outlook (I think). I like conflux the best due to its job and time tracking ability. Bo Matt Larsen - Lists wrote: Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Yahoo Calendar. It will also sync up with Outlook so you can share the calendar. We are sharing our calendar with all employees and our primary installers. Not the cleanest, but it works well. Matt Larsen [EMAIL PROTECTED] -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
Oh ya, it needs to work on XP. Bo Hamilton wrote: If your a linux guy or have one you know, you can use a program called conflux (www.conflux.ee) its a groupware program that has mail, calendar, job ect. Its very clean and functional with a nice interface (http). I use this so I can hit my schedule anywhere on the net. Any groupware will work but this is the best Iv seen (free up to 5 users). Egroupware (www.egroupware.org) is another one, less visual pleasing than conflux and its free plus it syncs with outlook (I think). I like conflux the best due to its job and time tracking ability. Bo Matt Larsen - Lists wrote: Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Yahoo Calendar. It will also sync up with Outlook so you can share the calendar. We are sharing our calendar with all employees and our primary installers. Not the cleanest, but it works well. Matt Larsen [EMAIL PROTECTED] -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
I use to do this but kept falling of the ladder as the same string was attached to both my finger and toe ;) Grab a spare PC and build a standard FreeBSD box then stick SugarCRM on it (it's not that hard to do as I've managed it ;). Once it's set-up you can admin it from Windows via the HTML login. Good things about Sugar are that it's free, you can put all your customer details in it, change progress statuses, email notifications, do salesy things like building a pipeline of potential customer revenue, trouble tickets, shared calendars, documentation repository, plus loads of other features I haven't had time to play with. It's good for when you get other staff so you can keep a track on what they are doing. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff Sent: 15 November 2005 20:53 To: WISPA General List Subject: RE: [WISPA] How to keep track of appointments I tie strings to my fingers and toes... Cliff - Work 985-879-3219 www.cssla.com www.triparish.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JohnnyO Sent: Friday, February 04, 2005 1:47 AM To: 'WISPA General List' Subject: RE: [WISPA] How to keep track of appointments We have a full time person that handles customer calls to schedule appointments and service calls. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reliable Internet, LLC Sent: Tuesday, November 15, 2005 2:37 PM To: WISPA General List Subject: [WISPA] How to keep track of appointments How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 15/11/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 15/11/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Hendry Sent: Tuesday, November 15, 2005 6:27 PM To: 'WISPA General List' Subject: RE: [WISPA] How to keep track of appointments I use to do this but kept falling of the ladder as the same string was attached to both my finger and toe ;) Grab a spare PC and build a standard FreeBSD box then stick SugarCRM on it (it's not that hard to do as I've managed it ;). Once it's set-up you can admin it from Windows via the HTML login. Good things about Sugar are that it's free, you can put all your customer details in it, change progress statuses, email notifications, do salesy things like building a pipeline of potential customer revenue, trouble tickets, shared calendars, documentation repository, plus loads of other features I haven't had time to play with. It's good for when you get other staff so you can keep a track on what they are doing. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff Sent: 15 November 2005 20:53 To: WISPA General List Subject: RE: [WISPA] How to keep track of appointments I tie strings to my fingers and toes... Cliff - Work 985-879-3219 www.cssla.com www.triparish.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JohnnyO Sent: Friday, February 04, 2005 1:47 AM To: 'WISPA General List' Subject: RE: [WISPA] How to keep track of appointments We have a full time person that handles customer calls to schedule appointments and service calls. JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reliable Internet, LLC Sent: Tuesday, November 15, 2005 2:37 PM To: WISPA General List Subject: [WISPA] How to keep track of appointments How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 15/11/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 15/11/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
SugarCRM charges for the outlook plug, while vtiger gives it away, plus they have a toolbar for firefox I have both systems up and running vtiger is what we have chosen to use If anybody needs to use, I can set you up on your database for either crm program (vtiger or sugarcrm) - $10 per user Dan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter R. Sent: Tuesday, November 15, 2005 8:03 PM To: WISPA General List Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
What are SugarCRM and Vtiger written in? Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Peter R. [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, November 15, 2005 8:02 PM Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
Perl or php I think -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Tuesday, November 15, 2005 8:18 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] How to keep track of appointments What are SugarCRM and Vtiger written in? Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Peter R. [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, November 15, 2005 8:02 PM Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
These all look cool for Open source of doing what Goldmine or Outlook already do, jsut with a few more features. But the problem with these is they are not industry specific and are really individual centered. Managing installtion and sales leads in the WISP industry is much different. Each sales lead is a project in itself. (close deal, do pre-qual survey, do site cisit survey, get antenna approval from landlord, start install, progress on install, order product for install, etc). All leads should come to a central queue for all to view and follow up on, and then able to be assigned, but still viewed globally. But onced assigned, it should not be bulked in with tasks that are truly personal that shouldn't be viewed from others. I believe there are more categories than jsut task, appointment, project, etc. In addition should add, tech support request, installation schedule, onsite service schedule, without combining them to the generic categories of tasks and appointments. Where as a true sales appointment would ahve different tracking and scheduling needs than an installtion appointment, etc. Thats the problem with these generic type of systems. I'd like to see something customized specifically for the processes of a WISP. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Peter R. [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, November 15, 2005 8:02 PM Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
Tom, Good point and its true that these products are generic but with vtiger (and I assume sugarcrm) you link just about any event/task/project to any type of lead/account Dan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Tuesday, November 15, 2005 9:12 PM To: WISPA General List Subject: Re: [WISPA] How to keep track of appointments These all look cool for Open source of doing what Goldmine or Outlook already do, jsut with a few more features. But the problem with these is they are not industry specific and are really individual centered. Managing installtion and sales leads in the WISP industry is much different. Each sales lead is a project in itself. (close deal, do pre-qual survey, do site cisit survey, get antenna approval from landlord, start install, progress on install, order product for install, etc). All leads should come to a central queue for all to view and follow up on, and then able to be assigned, but still viewed globally. But onced assigned, it should not be bulked in with tasks that are truly personal that shouldn't be viewed from others. I believe there are more categories than jsut task, appointment, project, etc. In addition should add, tech support request, installation schedule, onsite service schedule, without combining them to the generic categories of tasks and appointments. Where as a true sales appointment would ahve different tracking and scheduling needs than an installtion appointment, etc. Thats the problem with these generic type of systems. I'd like to see something customized specifically for the processes of a WISP. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Peter R. [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, November 15, 2005 8:02 PM Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
Tom, Excellent point about the whole process of getting a customer. Could this be done in a project management tool? You could assign each customer as a project, set up gant charts for the start to finish process and track each customer as a separate project. I'm just thinking off the cuff about this. As you mentioned the whole process it reminds me more of a project tracking than a customer sales lead tracking. I don't know if the software packages would be able to set the customer data up properly as you would in a contact list though. There are open source Linux packages available to do this as well as things like Microsoft Project. Seems like it might be easier to adapt one of these than to make something from scratch since most of the WISP's are hard put for time as it is. Anyway, it's just a thought. Thank You, Brian Webster -Original Message- From: Tom DeReggi [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 15, 2005 9:12 PM To: WISPA General List Subject: Re: [WISPA] How to keep track of appointments These all look cool for Open source of doing what Goldmine or Outlook already do, jsut with a few more features. But the problem with these is they are not industry specific and are really individual centered. Managing installtion and sales leads in the WISP industry is much different. Each sales lead is a project in itself. (close deal, do pre-qual survey, do site cisit survey, get antenna approval from landlord, start install, progress on install, order product for install, etc). All leads should come to a central queue for all to view and follow up on, and then able to be assigned, but still viewed globally. But onced assigned, it should not be bulked in with tasks that are truly personal that shouldn't be viewed from others. I believe there are more categories than jsut task, appointment, project, etc. In addition should add, tech support request, installation schedule, onsite service schedule, without combining them to the generic categories of tasks and appointments. Where as a true sales appointment would ahve different tracking and scheduling needs than an installtion appointment, etc. Thats the problem with these generic type of systems. I'd like to see something customized specifically for the processes of a WISP. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Peter R. [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, November 15, 2005 8:02 PM Subject: Re: [WISPA] How to keep track of appointments danlist wrote: SugarCRM is good, so is vtiger crm which is based on the sugar crm code Dan SugarCRM is the basis for SalesForce.com. SugarCRM can be purchased in a hosted per user fashion that you can access anywhere. Outlook/PDA works. Mozilla has a calendar function. (Project Sunbird as a stand-alone). There is a lot of groupware / collaboration ware, but as a one-man XP shop, I have a wild idea. Use a Virtual Assitant (www.assistu.com). A VA can take/make your appointments (log them on Yahoo calendar), take your calls, do your books, etc. Better than hiring a full-time person. Drop me a note if you want more info. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 http://4isps.com ISP Expo in Tampa, Dec. 9 10 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.1/169 - Release Date: 11/15/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
Thank you Matt Larsen. I just added that to my portfolio of helpful items.. -B- Matt Larsen - Lists wrote: Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Yahoo Calendar. It will also sync up with Outlook so you can share the calendar. We are sharing our calendar with all employees and our primary installers. Not the cleanest, but it works well. Matt Larsen [EMAIL PROTECTED] -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] How to keep track of appointments
Bob, Make sure you get the free intelisync download from Yahoo, it allows you to sync everything with your desktop Outlook with a press of the button. I like this feature as it seems much easier to input items on the calendar and contact list in outlook rather than the web interface on Yahoo. It's also a great way to keep a full backup of your contacts off site. Yahoo even sends out email reminders of any appointments. Thank You, Brian Webster -Original Message- From: Bob Moldashel [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 15, 2005 10:09 PM To: WISPA General List Subject: Re: [WISPA] How to keep track of appointments Thank you Matt Larsen. I just added that to my portfolio of helpful items.. -B- Matt Larsen - Lists wrote: Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Yahoo Calendar. It will also sync up with Outlook so you can share the calendar. We are sharing our calendar with all employees and our primary installers. Not the cleanest, but it works well. Matt Larsen [EMAIL PROTECTED] -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How to keep track of appointments
Reliable Internet, LLC wrote: How do ya'll do it? I used to remember everything, but I am forgetting things lately. Maybe it's old age (i did just turn 22) or maybe the work volume has increased past my memory's capacity. Either way I need a solution. Do I go with a program on the laptop? Or some kind of handheld device. I don't currently own a handheld, and would be willing to purchase. What seems to be most efficient for you all? Brian Most people that I know use those little black calender appointment books that fit in your pocket that they write in their appointements and then check all the time. I myself have a bunch of different folders in my email that I look at all during the day. I email everything and let the filters sort it for me I also use imap, so no matter which of my machines I'm using, I can have my data. I'm not into paper and pens, so I just try to let my email program do as much as I can get out of it. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
